Job Results
Technology Services
Posted 12 hours
Commercial Product Manager Principal
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About the Role As a Commercial Product Manager Principal – Sanctions, you will own and lead the strategy, growth, and market delivery of FIS’s sanctions capabilities across the enterprise. You will bring together multiple products and platforms into a cohesive portfolio, define a unified market message, and ensure compliance excellence for banking clients—while directly driving revenue growth, expansion, and portfolio value for FIS. This role blends deep sanctions expertise with a strong, data-driven product mindset, using analytics and measurable outcomes to continuously improve effectiveness, reduce risk, and scale impact across FIS solutions. About the team You will join a global product organization responsible for building and delivering mission-critical financial technology used by banks around the world. As a Commercial Product Manager Principal, you will work cross-functionally with product, engineering, sales, partnerships, and client success teams to ensure sanctions capabilities are embedded seamlessly across FIS solutions and positioned clearly in the market. This role operates at the intersection of regulation, technology, and growth. What you will be doing Own the end-to-end product strategy and commercial outcomes for FIS sanctions solutions, with accountability for portfolio growth, adoption, and revenue contribution to FIS. Act as the enterprise sanctions subject-matter expert, guiding internal teams across core banking, account origination, payments, and onboarding to ensure clients achieve consistent, high-quality compliance outcomes. Define and deliver a unified sanctions market message, aligning product capabilities, sales enablement, and client value propositions across FIS. Drive compliance excellence through data, using product-driven analytics to measure and improve key performance indicators such as false positives, precision-recall, alert quality, and operational efficiency. Establish clear success metrics and dashboards to demonstrate ongoing improvements in sanctions effectiveness, client outcomes, and portfolio performance. Identify opportunities to build, partner, or integrate capabilities that strengthen detection quality, reduce friction, and accelerate time to value for clients. Streamline internal operations and product experiences to reduce complexity for bank clients managing onboarding and ongoing sanctions compliance. Partner with sales, client teams, and leadership to support strategic deals, articulate value, and expand adoption of sanctions capabilities across the FIS client base. Lead through influence—becoming the go-to expert across the company, connecting regulatory depth, product execution, and commercial impact. Operate with urgency, curiosity, and a bias to action—turning insight, data, and opportunity into delivered outcomes What you will need Deep expertise in sanctions compliance within financial services, including regulatory expectations and real-world bank operations. Significant experience in product management or product leadership, with ownership of strategy, roadmap, and measurable commercial outcomes. Strong data-driven product mindset, with hands-on experience using analytics to evaluate and improve model and product performance (e.g., false positives, precision-recall, alert quality). Proven ability to translate complex data into clear product decisions, trade-offs, and outcomes for both internal stakeholders and clients. Demonstrated success influencing cross-functional teams and senior stakeholders without direct authority. A self-starter who thrives in ambiguity, shows hustle, and consistently drives work forward from concept to impact. Added bonus if you have Experience working across large financial technology platforms or enterprise banking solutions. Background in partnerships, platform integration, or ecosystem development. Experience supporting client onboarding, transaction monitoring, or compliance operations within banking environments. What we offer you At FIS, you can learn, grow, and make an impact in your career. Our benefits include a flexible and creative work environment a diverse and collaborative culture professional and personal development resources opportunities to volunteer and give back, and a competitive salary and comprehensive benefits. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 12 hours
Business Technology Trainer
Genesys Works - Jacksonville, FL
Position: Business Technology Trainer Employment Type: Part-Time, Temporary (Summer), Non-Exempt Location: Jacksonville, FL - Hybrid Reports to: Program Manager Hourly Rate: $25 – $33 per hour Mission Genesys Works is a nonprofit organization that provides pathways to career success for high school students in underserved communities through skills training, meaningful work experience, and impactful relationships. Purpose of Position The purpose of the Business Technology Trainer position is to provide relevant, engaging technical training and mentorship to incoming high school seniors, preparing them for internships with corporate partners. The Trainer is responsible for teaching and assessing student mastery in topics such as Microsoft Office, project management, data analytics, basic IT principles, cybersecurity, and artificial intelligence (AI). In this role, the Trainer will lead, motivate, and mentor 16–18-year-olds to support their development into workforce-ready young professionals. The Trainer will also collaborate closely with the Program Coordinator to facilitate integrated, cross-functional sessions on essential professional skills and contribute to the refinement and development of curriculum based on established programmatic frameworks. This is a part-time, temporary position from May 4, 2026, to August 7, 2026. Weekly schedule consists of approximately 20 hours per week including instruction, curriculum preparation, student coaching, team meetings, and administrative documentation. Key Responsibilities Train, Develop & Mentor (85%) Partner with leadership to adapt and develop curriculum based on provided frameworks to ensure learning objectives are met. Utilize Genesys Works’ curriculum to teach one (1) cohort of young professionals during our 8-week summer training. Collaborate cross-functionally with the Program Coordinator to facilitate integrated sessions, blending technical training with essential professional skills development to provide a holistic learning experience. Deliver high-quality instruction in both in-person and online/virtual environments (Zoom/Teams), ensuring consistent engagement regardless of the platform. Prepare students to enter and succeed in the corporate environment by covering subjects such as corporate structure, professional communication, presentations, customer service, and the fundamentals of project management, data analytics, information technology, cybersecurity, and AI. Develop trusting relationships with our young professionals through mentoring and encouragement, providing feedback and one-on-one coaching when necessary. Grade Student Work & Evaluate Progress (15%). Assign and grade student quizzes, tests, presentations, and/or demonstrations in a timely manner through our LMS system, Schoology. Through weekly meetings and informal check-ins, collaborate with Genesys Works Program staff in monitoring summer training performance and provide input to support decisions regarding which students earn an internship. Qualifications We seek candidates who believe deeply in our organization’s mission, thrive in an entrepreneurial and dynamic environment, and demonstrate a previous achievement record. We are open to applicants with varying levels and types of experience, provided that the applicant displays the skills required to successfully execute the responsibilities described above. Ideal candidates will possess: Strong Instructional, Classroom Management & Collaboration Abilities Experience and proficiency in curriculum development or the ability to take a provided framework and adapt it into lesson plans for high school students Proven ability to facilitate engaging training session in both face-to-face and virtual settings, maintaining high energy and student participation in both modalities Proficiency in creating a positive learning environment, clear communication of objectives, and providing timely feedback to support growth Business Technology Skillset Certifications, credentialing and/or college degree in a business technology-related field of study Experience teaching computer skills, IT principles, foundational AI applications, and business technology OR relevant work experience as a business technology professional Advanced proficiency in using Microsoft Office Suite (Outlook, PowerPoint, Excel) Knowledge of or experience with basic project management, data analytics, generative AI tools (including prompting and AI ethics, and modern cybersecurity best practices Knowledge of or experience with business technologies, including laptop hardware, network configuration, servers, operating systems, and information security protocols Heart, Humor & Commitment to Our Youth Development Mission Commitment to equity and inclusion Effective collaboration and maintenance of a growth mindset with students from diverse cultural, economic, and ability backgrounds Physical Requirements Including, but not limited to, standing and sitting for long periods; speaking loudly and clearly; reaching, stooping, and kneeling; and fine-finger and hand manipulation in use of a computer, dry erase board, or projector. The employee must have close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. Most work environments are climate-controlled, open space floor plans. Our Commitment to People Genesys Works is an equal opportunity employer who is committed to fostering an equitable, inclusive, and respectful workplace where all individuals feel valued and empowered. It starts with our talented candidates. We celebrate diversity in all its forms and seek to recruit, support, and retain talent that reflects the culturally diverse communities we serve. Discrimination or harassment of any kind has no place here.
Posted 12 hours
CHILD SUPPORT CASE PROCESSING ANALYST
State of Florida - Jacksonville, FL 32209
Requisition No: 871665 Agency: Department of Revenue Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73006330 Pay Plan: Career Service Position Number: 73006330 Salary: $38,759.88 - $45,004.08 / annually Posting Closing Date: 03/13/2026 Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Child Support Case Processing Analyst (Revenue Specialist II) Jacksonville The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position is in the Central Locate process of the Child Support Program in Jacksonville. The position performs customer support for child support cases and is an excellent fit for critical thinkers. Problem solving and making decisions based on documentation is a vital part for the position. The duties include: Processing of business partner locate and demographic data verification activities. Researching, gathering, and analyzing case data to determine next steps. Coordinating and communicating with internal and external partners. Employing the use of locate tools and sources. Making decisions based on case information and providing documentation. MINIMUM REQUIREMENTS: Experience processing information using a computer system Experience conducting research and analyzing information to make decisions. * Experience communicating with others to gather information. * SUBSTITUTIONS: * Relevant education may substitute on a year for year basis of the required experience. SPECIAL NOTES: All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. Standard workday of 8am – 5pm, Monday through Friday This role may be eligible for telework after you complete required training and reach an acceptable level of proficiency. SALARY: $38,759.88 - $45,004.08 / annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Edward Luttrell, (904) 395-6114, [email protected]. SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Posted 12 hours
Sr Category Insights Analyst (CPG)
Acosta Group - Jacksonville, FL
This position is a #Hybrid role based on the East Coast, requiring 3 days per week onsite. You will perform a valuable role in support of the sales team and build a strong partnership with our clients. You will conduct high-quality analysis and synthesis of multi-source data to evaluate item performance, assortment planning, and store clustering through the modular process, while leveraging effective communication & influencing to orchestrate action. Provide analytical analysis, insights, and recommendations for category management projects and initiatives utilizing Shipment data, retailer POS, and NielsenIQ/Circana data sources and reporting tools. Strong analytics, insights, presentation, and storytelling skills Build, update, and refresh weekly and monthly dashboards (weekly POS + monthly category recaps) Participate in the development of category presentations incorporating syndicated data and other sources of data that address business issues Work closely with CPG Category Management and Space Technology teams to ensure quality results are delivered Keep abreast of client’s KPIs, strategies, innovation, and other important information. Leverage relationships with clients to understand key retailer deliverables, category strategies, and project timelines Education Requirements: Bachelor's Degree Related work experience may be substituted for the educational requirement Category Management Certification preferred Experience Requirements: 1 – 3 years related experience Knowledge, Skills, and Abilities Requirements: Demonstrate an advanced degree of proficiency in Windows and related software applications, including Excel, PowerPoint, and advanced macros. Experience pulling and leveraging syndicated data identify(Nielsen and Circana) Clearly and concisely Identify and leverage relevant data to diagnose situations and identify potential solutions Effectively and independently conduct data mining utilizing CPG math concepts and tools. Physical Abilities Seeing Color Perception Touching #DiscoverYourPath Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath
Posted 12 hours
Professional Development Specialist
Nassau County School District - Fernandina Beach, FL 32034
QUALIFICATIONS: * High School Diploma or equivalent. * Minimum of 2 years of successful work experience in a public school system or in the area of bookkeeping, data entry, human resources, or support services. PERFORMANCE RESPONSIBILITIES: *(01) Process professional development and in-service certification records by updating individual files, distributing points to appropriate recertification areas, and processing add-on certifications and endorsements. *(02) Prepare and update reports for professional development and in-service. *(03) Reconcile accounts for area of responsibility. Prepare journal entries as necessary. *(04) Provide accounting for the area of responsibility, including data entry and data analysis. *(05) Prepare financial reports as necessary for the area of responsibility by collecting, analyzing, and summarizing account information and trends. *(06) Manage and prepare payroll for all professional learning activities, to include classroom teachers, non-instructional teachers, administrators, and substitutes for teachers. *(07) Compile professional Development System documents and update components to align with the current state laws and rules. *(08) Ensure accurate transfer of in-service records within Florida districts. *(09) Manage the professional development and in-service automated computing system by maintaining and updating files. *(10) Monitor the professional development and in-service automated computing system for approval or denial of external learning requests. *(11) Ensure that sufficient documentation is available for auditing of the financial records and other professional learning data applicable to the area of responsibility. *(12) Work collaboratively with school bookkeepers to ensure accuracy in payroll requests. *(13) Create purchase orders and purchase requisitions for external professional learning activities. *(14) Assist teachers with professional learning requests. *(15) Maintain out-of-field professional learning progress and status for out of field teachers. *(16) Review teacher schedules to identify out of field teachers for ESOL. * (17) Work collaboratively with Human Resources to obtain statement of eligibility or transcripts where applicable for professional learning. *(18) Keep abreast of changes in state certification laws and rules and participate in the Florida Department of Education’s training and updating sessions. *(19) Maintain employee records in compliance with State Statutes and School Board regulations. *(20) Work collaboratively with Human Resources to ensure accurate documentation of in-service renewal credit. *(21) Provide secretarial services to the Director of Professional Development. *(22) Communicate with school principals and other directors to support the collaboration between professional development and schools/district. *(23) Perform incidental tasks consistent with the goals and objectives of this position. PHYSICAL REQUIREMENTS: Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force as frequently as needed to move objects. FINGERPRINTS: Employment is contingent on your fingerprints being cleared by the clearinghouse. https://info.flclearinghouse.com VETERANS’ PREFERENCE SHALL BE GIVEN TO ELIGIBLE VETERANS AND SPOUSES IN COMPLIANCE WITH FLORIDA AND FEDERAL APPLICABLE LAWS. Pay: $37,128.00 - $41,405.00 per year Benefits: * Dental insurance * Health insurance * Life insurance * Paid time off * Retirement plan * Vision insurance People with a criminal record are encouraged to apply Work Location: In person
Posted 12 hours
Development Data & Research Manager
Restoration of America - Ponte Vedra, FL 32081
*Position Overview:* The Development Data & Research Manager oversees the integrity of donor data, produces insightful fundraising reports, and conducts high-level prospect research to guide strategic decisions across the development program. This position ensures the fundraising database and analytics processes support targeted outreach, campaign performance tracking, and the identification of new giving opportunities. *Key Responsibilities:* * Maintain and regularly update donor and prospect data across CRM platforms to ensure accuracy and consistency. * Clean, de-duplicate, and segment data for mail, digital, and call campaigns. * Design and generate regular reports analyzing performance metrics for direct mail, digital, and multi-channel fundraising efforts. * Conduct advanced research on donors, prospects, and political giving networks to support solicitation strategies. * Develop donor profiles and briefings for fundraisers. * Track and analyze donor engagement trends to inform message targeting and upgrade paths. * Collaborate with digital and finance teams to reconcile contribution data and ensure compliance accuracy. * Create dashboards and summary reports that visualize progress toward fundraising goals. * Recommend process improvements to enhance data quality, segmentation strategies, and research workflows. * Support other development priorities and special projects as needed. *Qualifications:* * Bachelor's degree or equivalent experience in data analytics, information systems, sales or a related field. * 2+ years of experience in development operations, prospect research, or data management. * Proficiency with fundraising CRMs (e.g., Bloomerang, Salesforce) and data tools (e.g., Excel, Google Sheets). * Strong analytical and research skills with the ability to distill complex data into actionable insights. * Experience with data cleaning, segmentation, and report building. * Familiarity with political fundraising compliance and FEC reporting standards. * Exceptional attention to detail, accuracy, and data security best practices. * Ability to work collaboratively in a fast-paced political or campaign environment. Pay: $86,000.00 - $146,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Paid time off * Vision insurance Application Question(s): * What are your thoughts regarding our mission statement: At Restoration of America, we know the timeless foundation of America’s peace and prosperity is turning to God and the enforcement of just laws. We defend our nation by electing like-minded leaders and by creating organizations and campaigns that promote fully transparent elections, economic freedom, limited government, military superiority, secure borders, rule of law, and the sanctity of life. We do this through an experienced and passionate leadership team that values truth above all else. We apply best in class business practices yielding efficient, effective, and innovative products and results. And we partner with like-minded organizations to create force multiplication, extending both our reach and the return-on-investment for our donors. Ability to Commute: * Ponte Vedra, FL 32081 (Required) Ability to Relocate: * Ponte Vedra, FL 32081: Relocate before starting work (Required) Work Location: In person
Posted 12 hours
Real Time Crime Center Analyst
Jacksonville Sheriff’s Office - Jacksonville, FL 32202
This is a fast-paced, analytical, technical and administrative work environment involving automated systems pertaining to law enforcement public safety communications. Work involves monitoring a Real Time Crime Center workstation that includes three (3) monitors, performing several tasks at the same time while monitoring and viewing multiple computer/camera screens. Receives, evaluates and transmits information via telephone, computer and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; utilizes computer-aided dispatch and other computer systems; quickly analyzes multiple data sets; recognizes and exploits relevant intelligence; maintains access to, and security of, highly sensitive materials and information; performs multiple activities simultaneously in a high visibility setting; works with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility. The center will facilitate, via camera feeds, CAD, and ShotSpotter the detection of suspicious and criminal activity. This information will be relayed to the responding and/or on-scene officers via radio or message. Work includes monitoring, operating and interpreting multiple interactive software systems regarding emergency and criminal calls for service. Work also includes conducting queries of criminal justice databases such as criminal histories and vehicle registration as well as researching relevant videos to assist in investigations and upload video to evidence repositories, and related duties as required. Must maintain emotional control and work effectively during emergencies, crisis situation, or extremely stressful conditions. Work requires sitting for prolonged periods of time looking at video monitors, which restricts movement in the work area and requires occasionally lifting and moving objects weighing less than 50lbs. Work is performed under general supervision under clearly defined procedures but has latitude to set priorities based on the events that are occurring at the time. Hours of operation are 24 hours a day, 365 days a year. The employee is primarily scheduled for shift work hours. Work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, weekends, evenings, and nights. The employee is subject to working overtime, being held over or called back to work for disasters, local emergencies, special events, or minimum staffing requirements, etc. Requires contact with police and emergency service providers, and occasional contact with other federal, state, and local government agencies. Some of these contacts may require considerable skill in diplomacy, tact, and/or discretion. Examples of Work * Updates (when necessary) police personnel and/or equipment through the use of a computerized radio system and computerized aided dispatch system requiring voice communication and data entry simultaneously. * Records emergency incident response information and maintains the current status and state of Police emergency vehicles and equipment by use of computer aided dispatch program and/or manually. * Coordinates emergency service response with other public safety agencies and/or surrounding counties. * Operates various office equipment necessary in the performance of this job. * Maintains various records as applicable. * Monitors workstation to detect criminal or suspicious activity and relays information to responding officers. * Operates and interprets multiple interactive software systems regarding emergency and criminal calls for service. * Conducts queries of criminal data bases as well as researching relevant videos to assist in investigations. * Performs multiple activities simultaneously in a high visibility setting involving frequent interruption in a framework of rules, procedures and regulations * Performs technical tasks relative to assigned area of responsibility. * Performs related work as required. Knowledge, Skills and Abilities * Knowledge of techniques and procedures used in operating emergency communications equipment (video monitoring systems, radio/CAD systems). * Skill in operating emergency communications radio/video equipment. * Ability to remain calm under pressure and stressful working conditions during heavy workload and emergency situations. * Ability to maintain accurate records. * Ability to view computer screens for extended periods. * Ability to simultaneously communicate, interpret communication, and enter data into a computer accurately. * Ability to follow instructions quickly. * Ability to comprehend data quickly, and make decisions quickly in accordance with procedures. * Knowledge of research and data collection methods and techniques. * Knowledge of statistical and analytical principles, techniques and procedures. * Knowledge of policies, goals, and procedures of the unit in which employed. * Knowledge of relational database structures, queries, files, fields, etc. * Ability to research, compile data and conduct special studies. * Ability to identify trends and patterns in statistical information and displays. * Ability to operate standard office equipment such as computers, printers and fax machines. * Ability to communicate effectively and maintain effective working relationships. Open Requirements/Supplemental Information *OPEN REQUIREMENTS:* A four-year combination of education from an accredited institution and/or professional experience in research, data analysis, and statistical work is required. A Bachelor's Degree from an accredited institution with a major in criminal justice, criminology, information systems, statistics, or related field is preferred. Prior work experience in law enforcement is preferred. Requires the ability to work overtime with little or no notice, shift work, weekends, holidays, evenings, and nights. Hours of operation are 24 hours a day, 365 days a year. Pay: $61,500.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Parental leave * Referral program * Vision insurance Work Location: In person
Posted 12 hours
Client Support Representative
INCEPTION LAND LLC - Jacksonville, FL
*Job Overview* We are seeking an energetic and dedicated Client Support Representative to join our dynamic team! In this vital role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with enthusiasm and professionalism. Your proactive approach will help foster strong relationships, resolve inquiries efficiently, and contribute to the overall success of our customer-centric mission. This paid position offers an exciting opportunity to develop your skills in customer service, project management, and account management within a fast-paced SaaS (Software as a Service) environment. *Duties* * Respond promptly and professionally to client inquiries via phone, email, or chat, providing clear and comprehensive solutions. * Manage client accounts using Salesforce and other CRM (Customer Relationship Management) tools to track interactions, updates, and follow-ups. * Collaborate with cross-functional teams including sales, marketing, and technical support to address client needs and ensure seamless service delivery. * Assist in onboarding new clients by guiding them through setup processes and explaining product features. * Monitor client satisfaction levels through feedback collection and analysis, identifying opportunities for improvement. * Support project management initiatives by coordinating tasks, timelines, and deliverables related to client accounts. * Maintain detailed records of client interactions, issues, and resolutions to ensure transparency and continuous improvement. *Skills* * Strong communication skills with the ability to clearly articulate solutions and build rapport with clients. * Proven experience in customer service or account management within a SaaS or financial services environment. * Familiarity with Salesforce or similar CRM platforms for managing customer data efficiently. * Knowledge of project management principles to coordinate multiple client-related tasks effectively. * Analytical skills to assess customer feedback, usage data, and market trends for strategic insights. * Ability to handle sales processes including upselling opportunities while maintaining excellent service standards. * Understanding of marketing concepts to support client engagement strategies. Join us as a Client Support Representative and be part of a vibrant team committed to delivering exceptional service! Your enthusiasm, communication prowess, and problem-solving skills will help us create memorable experiences for our clients while advancing your career in a thriving industry. Pay: $3,800.00 - $4,500.00 per month Benefits: * 401(k) * Health insurance Work Location: On the road
Posted 12 hours
Domain Engineer
ELUTIONS Inc - Jacksonville, FL
ELUTIONS is a premier global provider of Operational Business Intelligence Solutions that significantly improve business processes surrounding energy efficiency, critical asset performance and workforce productivity. As the top leader in our industry, world-wide, we are constantly on the lookout for go-getters, people who aren't afraid to work hard, but have fun at the same time. Those who join our team aren't just bright, but are willing to develop and hone their skills every day, all while making a significant difference in the world. The Engineering Team is seeking a motivated, hard-working Domain Engineer with the ability to integrate energy conservation strategies into real world applications (commissioning data analytics and implementation). Both entry and mid-level applicants are encouraged to apply as on-the-job training is available. ** Entry Level Candidates are Encouraged to Apply!!!** General Responsibilities: Field travel to perform site surveys and equipment installation/commissioning. Conduct research, data analytics, and prepare reports. Grasp concepts related to fluid mechanics, pumping systems, wastewater treatment processes, and desalination processes. Understand big data concepts and have knowledge of data mining algorithms. Read and understand pump characteristic curves and electrical schematics. Learn and implement technical hardware/software solutions. Be comfortable with data pattern recognition and energy optimization algorithms. Provide 2nd tier customer support. Conduct customer and sales training including software demonstrations/presentations and sales support. Have effective interpersonal skills, organization/prioritization and administrative skills Interface effectively with customers, other departments and managers to resolve customer problems. Requirements: Master’s degree or Bachelor’s degree in either Mechanical Engineering, Electrical Engineering, Industrial Engineering, or Environmental Engineering disciplines Motivational Fit: The successful candidate will have the following attributes: Good communication skills, especially with teams in other locations Plans and organizes well Creative problem solver Initiates action Flexible and adaptable Team-oriented Highly motivated
Posted 12 hours
Manager, Production Operations
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role As a Production Support Manager, your day begins with a daily turnover meeting, where you immediately connect with your team to review the previous night’s processing cycle and discuss any incidents that occurred. These meetings focus on identifying root causes and exploring opportunities to prevent recurring issues, fostering a culture of continuous improvement. You play a key role in client-facing communications, often joining bridge calls to provide real-time updates on issue resolution and progress toward restoring business-as-usual operations. As one of the primary interfaces between the client and internal teams, you ensure transparency and responsiveness. Collaboration is central to the role—you regularly escalate issues to Application Teams and Senior Management, following established protocols to drive resolution. You also participate in client meetings to coordinate break-fix efforts, prioritize outstanding issues, and align on delivery timelines. Throughout the shift, you maintain ongoing availability to support your team, offering guidance, removing roadblocks, and ensuring that service levels are met. Schedule: Monday - Friday 7:30am to 4:30 pm About the team: The Production Support Manager will consistently work with Engineers (Programmers) addressing incidents from our client. They will also be working closely with our client’s Operations team, Core Banking team, and Lines of Businesses. This team is Level 2 support for our client putting them on the front line to all mainframe related issues. What you will be doing: Incident Management Client Relationship and Communication Leadership and Support Prioritization & Planning Collaboration & Escalation What you bring: Clear, calm, and professional communication during high-pressure situations. Balancing urgent issues with strategic initiatives and client commitments. Leadership- Supporting team growth through mentoring and feedback. Experience – Production Support Experience – Leadership roles Required work hours: M – F 7:30am – 4:30pm Overtime required: as needed with oncall requirements Weekends required: as needed with oncall requirements Travel percentage for this role: 0 Added Bonus if you have: Operations background Project Management What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass