About Family First Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for. Family First Homecare (FFHC) is seeking a compassionate and skilled Licensed Practical Nurse (LPN) to deliver high-quality, in-home nursing care to pediatric patients. In this vital role, you'll be responsible for providing comprehensive nursing services, adhering strictly to Family First Homecare policies, state Nurse Practice Acts, and all applicable State and Federal regulations. You'll join a great team dedicated to supporting one another and providing the best possible care. We're committed to your professional growth and success, which is why we offer comprehensive training and 24/7 support from your leaders. If you're passionate about making a difference in the lives of children and their families within a home healthcare setting, and value a supportive work environment, we encourage you to apply. At Family First Home Care, we're dedicated to supporting our team with an outstanding benefits package designed to enhance your well-being, financial security, and professional growth. We offer the following benefits: • Private Health Care Plans: (Medical, Dental, Vision and Health Savings Account (HSA) with an employer matching contribution • 401(k) Retirement Plan and Company Matching Contributions • Paid Time Off (PTO) • Employee Assistance Program (EAP) for Employee and Family • Weekly pay with direct deposit • Payroll card allowing you to have your wages deposited directly on your card. May vary by state. • W2 employee • Professional development with a rapidly growing organization • Opportunities for promotions and upward mobility • Employee Referral Bonus Program • Long-lasting and memorable bonds with clients • Individual, hands-on training and support • 24-hour management support • Work/life balance • Fun activities and incentives • Promotion opportunities • Access to CE courses *Eligibility requirements apply, and some benefit offerings may vary by state. Join us and discover a supportive environment where your career can thrive! KEY RESPONSIBILITIES Accountable for providing care that is based on licensure/certification within the scope of practice Maintains an updated clinical record on each patient at all times , meeting required deadlines for documentation E valuates the effectiveness of nursing service to the patient and family on an ongoing basis Consults with physicians concerning alterations of patient care plans, documentation of changes in patient care and reports all changes in care to the nurse supervisor Supports FFHC’s mission by mentoring and/or coaching new employees during patient specific orientations Educates patients and their caregivers on topics related to patients' care needs Participates in FFHC Quality Assurance, Performance Improvement program (QAPI) as requested Continually strives to improve his/her nursing care skills Attends and/or completes all mandatory training/ in-services as assigned Submits required personnel file documentation in a timely manner Adheres to FFHC compliance and ethics expectations Maintains patient and family confidentiality Maintains professional, supportive, and responsive interpersonal communication skills Performs other duties as assigned ROLE QUALIFICATIONS EDUCATION & EXPERIENCE REQUIRED LPN/LVN Nursing Degree . Unencumbered LPN/LVN License in the state of employment or Multi-State license through the Enhanced Nurse Licensure Compact where recognized . 1 years of demonstrated experience Valid driver license with proof of insurance in applicable states Clear background screening Working knowledge of Nurse Practice Acts Valid and current CPR card/certificate with in person instructor led hands on skills check Clear Hep B Screening in applicable states Clear TB Screening in applicable states PREFERRED: STATE SPECIFIC REQUIREMENTS: Florida: Illinois: Valid driver license with proof of insuranc e: Not required . Staff are prohibited from driving patients . Hep B Screening: Not a prerequisite for hire. Completed as part of the onboarding process. Pennsylvania: Additional Background Screening: Child Abuse, and FBI check. Must complete TB screening with 2 step PPD , or 1 step PPD with proof of 2 step PPD administration within the last year . Texas: N/A KEY COMPETENCIES The ability to read and communicate in English both verbally and in writing . WORKING CONDITIONS/EQUIPMENT USE Work is performed in the patients home - not substantially exposed to adverse environmental conditions . Training may be performed in an office setting. Must be able to lift up to thirty five pounds ( 3 5) pounds without an assisted lifting device. Frequent use of office machines to include telephone, computer, and printer JOB DESCRIPTION DISC LAIMER: This job description is an overview of the duties and responsibilities assigned to the role identified below . It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice. PAY PHILOSOPHY: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role . Some roles at Family First Homecare have a corresponding compensation plan which may include a bonus at rates that vary based on multiple factors set forth in the compensation plan for the role. KEY DETAILS: ** This role requires travel to patients' homes to deliver care. The work schedule may include varying shift lengths (8, 10, or 12 hours) and may require availability on any day of the week, Sunday through Saturday. Family First Homecare is an equal opportunity employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Background Screening (Florida Applicants): Some roles require background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, visit: https://info.flclearinghouse.com #FFLPNJAX Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status , or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About Family First Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for. Location: St. Augustine Schedule: (Days) 7a -7p Care Stetting: Feeding Tube * Nurse will need to go to school with client Family First Homecare (FFHC) is seeking a compassionate and skilled Licensed Practical Nurse (LPN) to deliver high-quality, in-home nursing care to pediatric patients. In this vital role, you'll be responsible for providing comprehensive nursing services, adhering strictly to Family First Homecare policies, state Nurse Practice Acts, and all applicable State and Federal regulations. You'll join a great team dedicated to supporting one another and providing the best possible care. We're committed to your professional growth and success, which is why we offer comprehensive training and 24/7 support from your leaders. If you're passionate about making a difference in the lives of children and their families within a home healthcare setting, and value a supportive work environment, we encourage you to apply. At Family First Home Care, we're dedicated to supporting our team with an outstanding benefits package designed to enhance your well-being, financial security, and professional growth. We offer the following benefits: • Private Health Care Plans: (Medical, Dental, Vision and Health Savings Account (HSA) with an employer matching contribution • 401(k) Retirement Plan and Company Matching Contributions • Paid Time Off (PTO) • Employee Assistance Program (EAP) for Employee and Family • Weekly pay with direct deposit • Payroll card allowing you to have your wages deposited directly on your card. May vary by state. • W2 employee • Professional development with a rapidly growing organization • Opportunities for promotions and upward mobility • Employee Referral Bonus Program • Long-lasting and memorable bonds with clients • Individual, hands-on training and support • 24-hour management support • Work/life balance • Fun activities and incentives • Promotion opportunities • Access to CE courses *Eligibility requirements apply, and some benefit offerings may vary by state. Join us and discover a supportive environment where your career can thrive! KEY RESPONSIBILITIES Accountable for providing care that is based on licensure/certification within the scope of practice Maintains an updated clinical record on each patient at all times , meeting required deadlines for documentation E valuates the effectiveness of nursing service to the patient and family on an ongoing basis Consults with physicians concerning alterations of patient care plans, documentation of changes in patient care and reports all changes in care to the nurse supervisor Supports FFHC’s mission by mentoring and/or coaching new employees during patient specific orientations Educates patients and their caregivers on topics related to patients' care needs Participates in FFHC Quality Assurance, Performance Improvement program (QAPI) as requested Continually strives to improve his/her nursing care skills Attends and/or completes all mandatory training/ in-services as assigned Submits required personnel file documentation in a timely manner Adheres to FFHC compliance and ethics expectations Maintains patient and family confidentiality Maintains professional, supportive, and responsive interpersonal communication skills Performs other duties as assigned ROLE QUALIFICATIONS EDUCATION & EXPERIENCE REQUIRED LPN/LVN Nursing Degree . Unencumbered LPN/LVN License in the state of employment or Multi-State license through the Enhanced Nurse Licensure Compact where recognized . 1 years of demonstrated experience Valid driver license with proof of insurance in applicable states Clear background screening Working knowledge of Nurse Practice Acts Valid and current CPR card/certificate with in person instructor led hands on skills check Clear Hep B Screening in applicable states Clear TB Screening in applicable states PREFERRED: STATE SPECIFIC REQUIREMENTS: Florida: Illinois: Valid driver license with proof of insuranc e: Not required . Staff are prohibited from driving patients . Hep B Screening: Not a prerequisite for hire. Completed as part of the onboarding process. Pennsylvania: Additional Background Screening: Child Abuse, and FBI check. Must complete TB screening with 2 step PPD , or 1 step PPD with proof of 2 step PPD administration within the last year . Texas: N/A KEY COMPETENCIES The ability to read and communicate in English both verbally and in writing . WORKING CONDITIONS/EQUIPMENT USE Work is performed in the patients home - not substantially exposed to adverse environmental conditions . Training may be performed in an office setting. Must be able to lift up to thirty five pounds ( 3 5) pounds without an assisted lifting device. Frequent use of office machines to include telephone, computer, and printer JOB DESCRIPTION DISC LAIMER: This job description is an overview of the duties and responsibilities assigned to the role identified below . It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice. PAY PHILOSOPHY: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role . Some roles at Family First Homecare have a corresponding compensation plan which may include a bonus at rates that vary based on multiple factors set forth in the compensation plan for the role. KEY DETAILS: ** This role requires travel to patients' homes to deliver care. The work schedule may include varying shift lengths (8, 10, or 12 hours) and may require availability on any day of the week, Sunday through Saturday. Family First Homecare is an equal opportunity employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. #FFLPNJAX https://info.flclearinghouse.com/ Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status , or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CityJacksonville StateFL RemoteNO DepartmentNursing Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities The registered nurse (RN) is accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care. The RN supports professional nursing practice across practice settings and across the continuum of care to meet the needs of the patient and family. The RN will function within the Mayo Clinic Nursing Professional Practice Model, which includes accountability for planning, implementing, evaluating and communicating all phases of nursing care for assigned patients. The ANA Nursing: Scope and Standards of Practice provide a basis for the practice of the RN. The RN provides leadership through activities such as preceptor role, informal and formal leadership roles, and quality improvement efforts. The RN delegates patient care according to skill level, experience, patient acuity, fiscal accountability and availability of resources. The RN possesses excellent communication skills; is skillful in mentoring and teaching; and may participate on committees or projects. A subset of employees may be required to drive their personal vehicle as a part of the responsibility of their role. This role is eligible for TN sponsorship. Holders of F1 status eligible for post-completion OPT are welcome to apply. This role is NOT eligible to participate in the F-1 STEM OPT extension program. Successful sponsorship will require state licensure and completion of the VisaScreen or equivalent certification. Qualifications Graduate of a nursing program. All entry-level associate degree registered nurses with a RN start date of April 1, 2020 and after must provide documented evidence of program completion of a baccalaureate degree in nursing program within five years from the last day of the month of the RN start date. All entry-level associate degree registered nurses with a RN start date prior to April 1, 2020 must provide documented evidence of program completion of a baccalaureate degree in nursing program as stipulated by the degree requirement program in place at time of hire. One year of RN experience in an applicable care setting or one year of LPN experience at Mayo Clinic is preferred. Additional Qualifications Excellent communication skills (verbal and written). Experience working in a team environment. Computer skills required, prior experience with electronic medical record systems preferred. Ability to work flexible hours, which may include days, evenings, nights, holidays, and weekends and on-call. Ability to adapt to unpredictable situations within the work setting. Demonstrated leadership, effective communicator, and excellent critical thinking skills. License and Certification Current RN license by applicable state requirements. Maintains Basic Life Support (BLS) competency. ACLS is also required. Additional state licensure(s) and/or specialty certification/training as required by the work area. Exemption Status Nonexempt Compensation Detail Mayo Clinic has an innovative nursing compensation model that rewards for experience, education, and dedication to the organization. When combined with our competitive tuition reimbursement program, the compensation approach empowers nurses to grow professionally and maximize their earning potential. Benefits Eligible Yes Schedule Part Time Hours/Pay Period 40 Schedule Details Monday-Friday; 6:45am-5:15pm, days vary Weekend Schedule N/A International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Emily Corey
*Job Overview* We are seeking a dedicated and energetic Phlebotomist/Medical Assistant to join our healthcare team. In this vital role, you will be responsible for collecting blood samples, performing clinical laboratory procedures, and providing exceptional patient care. Your expertise will help ensure accurate laboratory testing and a positive patient experience. This position offers an opportunity to work in a dynamic environment where your skills in specimen collection, laboratory techniques, and patient service make a meaningful difference in healthcare delivery. *Duties* * Collect blood samples through venipuncture and capillary puncture using proper aseptic techniques * Prepare and process specimens for laboratory testing according to established protocols * Measure and record vital signs such as blood pressure, pulse, temperature, and respiration * Assist with patient care activities, including explaining procedures and ensuring patient comfort * Maintain accurate documentation of laboratory procedures, specimen labels, and patient information * Follow safety guidelines and maintain a sterile environment during all procedures * Support laboratory staff with basic laboratory techniques and routine tasks as needed *Experience* * Prior experience in medical laboratory work or clinical laboratory settings is highly preferred * Demonstrated proficiency in venipuncture (blood sampling) and specimen collection/processing * Knowledge of anatomy, physiology, medical terminology, and aseptic techniques * Certification in Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) is required * Experience working in hospital or healthcare environments is advantageous * Ability to lift heavy objects safely when handling supplies or specimens * Strong patient service skills with a compassionate approach to care Join us to be part of a committed team that values precision, compassion, and professionalism. Your skills will contribute directly to accurate diagnostics and improved patient outcomes. We provide paid training opportunities to support your growth in medical laboratory work and patient care excellence. Pay: $17.00 - $20.00 per hour Work Location: In person
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is looking for an experienced Operating Room Liaision to support our Main Operating Room at Baptist Medical Center Jacksonville. This position will be a full time days position at out Downtown Campus with Monday through Friday 6:30am to 3:00pm. This position prefers both Surgical Technologist and Sterile Processing Technician knowledge and experience. As an Operating Room Liaison, your responsibilities will include: Coordinates and oversees daily activities between the Operating Room (OR) and Central Sterile Services Department to facilitate efficient case flow. Assists in projects and process improvement initiatives in compliance with policies and procedures, goals, objectives and initiatives. Promotes customer service and satisfaction through training, education, and resolution of staff and physician issues and concerns. Maintains knowledge of cleaning, assembling, packaging, & sterilization of instruments and equipment according to the IFUs, A.A.M.I, and IACHSMM current standards. Demonstrates awareness of personal and work area safety at all times; using evidence based practices and complying with facility safety policies and procedures in carrying out duties including those for blood borne pathogens and communicable diseases. Must keep knowledge current on aseptic techniques and basic microbiology sufficient to understand the ways diseases and infections are transmitted and the importance of clean and sterile supplies in patient care; Attend training in new and improved sterilization practices and developments in the microbiology, bacteriology, and therapeutic practices as they affect the sterile supply operation. Sterilizes OR instrumentation in the OR area. Experience Requirements: 1-2 years Surgical Technologist Experience Education & Credential Requirements: High School Diploma Required Certified Registered Central Service Technician (CRCST). Required Certification Sterile Processing and Distribution Technician (CSPDT) Required Or Certified Surgical Technologist (CST) Preferred This Operating Room Liaison supporting the Main Operating Room will be located at Baptist Jacksonville. Baptist Jacksonville is a designated Magnet hospital by the American Nurses Credentialing Center for excellence in patient care. If you are interested in this opportunity please apply Primary Location: Downtown - Main Building
About Wolfson Children’s Hospital Wolfson Children’s Hospital is the only children’s hospital in the region, and is ranked by U.S. News & World Report among the best children’s hospitals in the U.S. We’re a part of Baptist Health, which is recognized as a top place to work in health care and features several centers of excellence, including Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is seeking a compassionate and experienced Certified Nursing Assistant to join our Pediatric Progressive Care unit. This is a PRN Days position working 7am-7pm located at Wolfson Children’s Hospital Jacksonville, FL (Downtown). We are looking for Certified Nursing Assistant candidates who thrive in a fast-paced environment and focus on providing quality patient care. Certified Nursing Assistants (CNAs) assist RNs supporting in the care of patients. Certified Nursing Assistants (CNAs) work under the supervision of the Registered Nurse (RN). Certified Nursing Assistant Job Responsibilities: Patient activities of daily living Maintaining a safe environment for patients Collecting lab specimens Intake and output monitoring Electronic medical record (EMR) documentation Other duties and responsibilities as assigned Certified Nursing Assistant Experience: None Education: None required HSD/GED Preferred Licenses and Certifications: Basic Life Support (BLS) Required Licensed Certified Nursing Assistant Required If you are interested in this Certified Nursing Assistant position at Wolfson Children's Hospital, please apply now! Positions designated as requiring a level II Background ( A detailed fingerprint-based screening for positions of trust that check state (FDLE) and national (FBI) criminal history) will undergo screening as a condition of employment and continued employment. For additional information, please visit Florida Care Provider Background Screening Clearinghouse https://info.flclearinghouse.com/. Primary Location: Downtown - Main Building
*About Us:* North Florida Speech and Reading Specialists, DBA _Eat Play Learn Pediatric Therapy LLC_, is a growing multi-disciplinary pediatric therapy clinic offering speech-language therapy, occupational therapy, and specialty services in literacy and dyslexia intervention. We pride ourselves on providing evidence-based, family-centered care to help children reach their full potential. We are excited to expand our team in O*range Park, FL* and are seeking a passionate and motivated *Speech-Language Pathologist Assistant (SLPA)* to join us. *Position Summary:* The SLPA will work under the supervision of a licensed Speech-Language Pathologist (SLP) to deliver high-quality therapy services to children with speech, language, and literacy needs. This role is ideal for someone who loves working with children, values collaboration, and is eager to grow within a supportive clinical environment. *Responsibilities:* * Implement treatment plans developed by supervising SLPs * Provide direct therapy to pediatric clients in clinic and/or school-based settings * Collect and record data to monitor client progress * Prepare therapy materials and activities * Communicate with families and caregivers regarding carryover strategies * Maintain accurate documentation in compliance with clinic policies and insurance requirements * Collaborate with a multi-disciplinary team of SLPs, OTs, and support staff *Qualifications:* * Current Florida SLPA license or eligibility required * Previous pediatric experience preferred (internship experience accepted) * Strong organizational and communication skills * Compassionate, dependable, and enthusiastic about helping children succeed *What We Offer:* * Competitive pay (based on experience) * Supportive team environment with mentoring and training opportunities * Flexible scheduling options * Opportunities for professional growth within a multi-disciplinary clinic * Meaningful work making a difference in the lives of children and families * Pay is hourly, based on direct treatment time. Late cancellations/no shows are paid as well. Indirect time is also paid at your hourly rate. * We offer accrual of PTO based on hours worked each pay period. *How to Apply:* If you are passionate about helping children thrive and want to be part of a supportive, growing clinic, we’d love to hear from you! Please send your resume and a brief cover letter to [email protected] with the subject line: _SLPA – Orange Park_. You may also apply to this indeed listing. Job Types: Full-time, Part-time Pay: $25.00 - $28.00 per hour Benefits: * 401(k) * Flexible schedule * Paid time off * Professional development assistance Work Location: In person
We are seeking a highly motivated and detail-oriented Research Analyst to join our team. The Research Analyst will be responsible for conducting research and analysis to support our company's growth and development. Key Responsibilities: - Analyze data and present findings to inform business decisions - Collaborate with team members to develop and implement research strategies - Monitor and track industry developments and competitor activities - Prepare reports and presentations to communicate research findings to internal and external stakeholders - Assist in the development of new programs and services based on research results - Support the development and implementation of marketing and business development initiatives - Stay up-to-date with industry best practices and advancements in research methodologies Qualifications: - Bachelor's degree in Business, Marketing, Economics, or a related field - Strong analytical and critical thinking skills - Excellent communication and presentation skills - Proficiency in Microsoft Office and data analysis tools - Knowledge of statistical analysis and research methodologies - Ability to work independently and collaboratively in a fast-paced environment - Passion for the healthcare industry and improving the lives of children Benefits: - Competitive salary - Comprehensive health, dental, and vision insurance - 401(k) retirement plan with company match - Paid time off and holidays - Professional development opportunities - A supportive and collaborative work environment
We are seeking a highly skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support and troubleshooting assistance to our employees. This is a full-time, permanent position with opportunities for growth and advancement within the company. Key Responsibilities: - Provide technical support and troubleshooting assistance to employees - Install, configure, and maintain computer systems and software - Troubleshoot hardware and software issues and escalate to appropriate team members if necessary - Maintain inventory of all hardware and software assets - Train employees on new technologies and software applications - Keep up-to-date with the latest industry trends and advancements - Collaborate with other IT team members to implement new systems and upgrades - Provide excellent customer service and maintain a positive and professional attitude at all times Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field - Minimum of 2 years of experience in a similar role - Strong knowledge of computer hardware, software, and networking systems - Experience with Windows and Mac operating systems - Excellent troubleshooting and problem-solving skills - Ability to work independently and in a team environment - Strong communication and interpersonal skills
Molina Healthcare is hiring a Pharmacy Customer Service Representative. This role is remote for those who live in Florida only. Bilingual- Spanish speaking is needed. Our agents assist with all Medicaid member Pharmacy-related calls. You will assist the members with obtaining their medications. This is a pharmacy call center environment focused on first call resolution and the member's experience. Pharmacy Reps will be taking calls for the state of FL. Must be bilingual, and live in the state of FL. Shift times will be Monday through Friday 8:00a - 4:30p or 10:30a-7:00p EST, all dependent on business needs. Essential Job Duties * Provides customer service support for inbound/outbound pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care. * Handles and records inbound/outbound pharmacy calls from members, providers and pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and Medicaid Services (CMS) standards. * Provides coordination and processing of pharmacy prior authorization requests and/or appeals. * Explains point-of-sale claims adjudication, state, NCQA and CMS policies/guidelines, and any other necessary information to providers, members and pharmacies. * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively communicates plan benefit information, including but not limited to: formulary information, copay amounts, pharmacy location services and prior authorization outcomes. * Assists members and providers with initiating verbal and written coverage determinations and appeals. * Records calls accurately within the pharmacy call tracking system. * Maintains established pharmacy call quality and quantity standards. * Interacts with appropriate primary care providers to ensure member registry is current and accurate. * Supports pharmacists with completion of comprehensive medication reviews (CMRs)through pre-work up to case preparation. * Proactively identifies ways to improve pharmacy call center member relations. Required Qualifications * At least 1 year related experience, including call center or customer service experience, or equivalent combination of relevant education and experience. * Excellent customer service skills. * Ability to work independently when assigned special projects, such as pill box requests, case management referrals, over the counter (OTC) requests, etc. * Ability to multi-task applications while speaking with members. * Ability to multi-task applications while speaking with members. * Ability to develop and maintain positive and effective work relationships with coworkers, clients, members, providers, regulatory agencies, and vendors. * Ability to meet established deadlines. * Ability to function independently and manage multiple projects. * Excellent verbal and written communication skills, including excellent phone etiquette. * Microsoft Office suite (including Excel), and applicable software program(s) proficiency. Preferred Qualifications * Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice. * Health care industry experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Same Posting Description for Internal and External Candidates Pay Range: $14 - $24.02 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.