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  • Source: Indeed

    Operational Support Lead Analyst

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Additional Information Current Job Description: The Operations Support Lead Analyst (C13) – Relationship Manager primary responsibility for Long-Term Capacity Planning. This position is a senior, highly analytical role within Citi's Global Workforce Optimization (GWFO) organization. This position serves as the subject matter expert and strategic architect responsible for establishing, governing, and defending end-to-end multi-year capacity planning models, financial budget staffing baselines, and regularly updated capacity cycles across enterprise contact centers and back-office operational functions. This role directly drives scientific workload-to-labor translations—integrating net volume demand drivers, channel-specific Average Handle Times (AHT), throughputs, multi-skill concurrency, target occupancy engineering, and total shrinkage netting. The Lead Analyst is a Relationship Manager that partners directly with Functional Heads, Finance & FP&A, Site Strategy, and Analytics & Information Management (AIM) to deliver defensible headcount requirements and optimize captive versus third-party vendor allocations. Current Responsibilities: 1. Long-Term Capacity Modeling & Budgeting Multi-Year Planning: Build and maintain rolling month capacity models across business lines, incorporating growth, digital deflection, product launches, and regulatory changes. Budgeting & Headcount: Convert business volume forecasts and budget targets into detailed FTE requirements and hiring/training schedules for the annual financial plan. Workload Translation: Translate incoming volume and inventory into productive hours and required headcount using AHT, throughput rates, and target occupancy. Shrinkage Analysis: Track paid leave, unplanned absences, and off-queue activities (training, coaching) to establish accurate gross-to-net staffing multipliers. 2. Planning Cycles & Workbench (PAW) Governance Planning Cycle Execution: Lead monthly and quarterly planning cycles in PAW, including data ingestion, actualization, headcount reconciliation, and driver updates. Performance & Baseline Validation: Review historical performance monthly to validate Desktop Analytics (DTA) data, analyze forecast variances (Volume, AHT, Shrinkage), and lock baselines. Sourcing Strategy: Model resource allocation between internal capability centers (e.g., CSIPL) and external vendors, aligning vendor hours with captive FTE. Ramp & Attrition Management: Factor learning curves, nesting efficiency, and attrition lead times into models to protect operational stability. 3. Stakeholder Leadership & Cross-Functional Partnership Executive Reviews & Approvals: Present capacity models to Operations Leadership, Managing Directors, and Finance to secure formal sign-offs. Scenario Analysis: Run "what-if" simulations to assess the operational impact of policy updates, channel shifts, process changes, and site consolidations. Analytics Alignment: Partner with AIM/Analytics teams to evaluate forecasting baselines (ML and time-series models) and integrate new data pipelines. Cross-Functional Coordination: Bridge long-term staffing requirements with Scheduling, Real-Time Command Center, Talent Acquisition, and Finance. 4. Tool Modernization & Process Optimization WFM Tools Optimization: Utilize and enhance planning systems, including PAW, NICE WFM, Verint/Aspect, GWFO Edge (Tableau), and Python/SQL routines. Process Standardization: Maintain Desktop Procedures (DTPs) and control documentation to ensure audit-readiness and operational consistency. Digital Transformation: Serve as planning SME for next-gen workforce platforms (e.g., OMAI / Headcount.AI), assisting with business requirements, UAT, and rollout. 5. Risk Management, Governance & Controls Policy Compliance: Ensure all models, assumptions, and data sources comply with internal Risk, Compliance, and Model Risk Management standards. Audit Trails: Maintain organized records of quarterly sign-offs, meeting minutes, and driver modifications in designated control repositories. Risk Escalation: Identify and escalate capacity bottlenecks, single points of failure, or control gaps with full transparency. Current Qualifications: Experience & Domain Expertise 6–10+ years of progressive experience in Workforce Management (WFM), Long-Term Capacity Planning, Strategic Workforce Planning, or Operational Analytics within a large-scale, complex multi-site operations or global financial services environment. Preferred or relevant experience in forecasting and planning. Deep mastery of contact center and back-office capacity planning mathematics, including Erlang C formulas, multi-skill routing, concurrency modeling, shrinkage netting, and throughput calculations. Demonstrated track record managing both captive insourced teams and third-party outsourced vendor models (including ACD billable hour versus loaded FTE translation). Technical & Analytical Skills WFM & Planning Platforms: Advanced proficiency with enterprise WFM systems (NICE WFM, Verint/Aspect WFM, GMT Planet) and dedicated capacity planning engines (PAW or equivalent). Advanced Data Analysis: Expert-level Microsoft Excel (advanced modeling, dynamic arrays, VBA/macros); proficiency with business intelligence and query tools (Tableau/GWFO Edge, SQL, Python, or NDE data extraction). Process Documentation: Experience utilizing structured knowledge repositories and process mapping tools (e.g., How2, MS Visio, Confluence). Leadership, Communication & Governance Executive Presence: Ability to present complex quantitative models clearly and persuasively to senior leadership (Managing Directors, Functional Heads, Finance Directors). Autonomy & Judgment: Demonstrated ability to operate with independence, exercise sound judgment under ambiguity, and manage competing operational priorities. Risk & Controls Mindset: Strong understanding of operational risk, internal controls, model governance, and formal management attestation frameworks. Education: Bachelor’s Degree / University Degree in Operations Research, Industrial Engineering, Statistics, Mathematics, Data Analytics, Finance, Business Administration, or equivalent quantitative field. Master’s Degree (MBA / MS in Analytics, Engineering, or Finance) highly preferred. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Operations - Core - Job Family: Operations Support - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $93,440.00 - $140,160.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 30, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Operational Support Lead Analyst (opens in new window)
  • Source: Indeed

    Technology, Application Development, Full-Time Analyst, Jacksonville – USA, 2027

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview You are the brain behind our work … At Citi, we do not just adapt to change – we drive it. Our Full Time Technology Analyst Program is where forward-thinking talents meet unparalleled opportunities. This is your chance to innovate, influence, and make an impact on the most global financial institution! Citi Technology partners to ensure that Citi’s platforms can “Be the Best” for clients globally, with a diverse and ethical workforce that applies innovation and automation to deliver a world class client experience and strengthen our reputation. We have over 30,000 technologists globally who are dedicated to serving our clients’ needs across the firm. By utilizing a broad range of technologies, we are at the forefront of innovation. We seek to drive our systems and processes towards scalable, low-latency, high-performance enterprise systems to support Citi’s strategic priorities. We provide you with the knowledge and skills you need to succeed… We’re committed to teaching you the ropes. The 2-year Analyst Program starts in July and begins with a robust training program. Here at Citi, rotational programs are intended to help you build a broad skillset and accelerate your career growth by gaining exposure to more than one team. Our rotational program will help you discover the best fit for your skills and long-term career goals at Citi. Your time here will look like this... You will work in an agile software development environment, developing quality and scalable software solutions using leading-edge technologies. Based on business requirements, you will develop code consistent with quality standards and offer support during testing cycles and post-production deployment. To ensure defect-free programming, you will use the appropriate tools to test and debug code and participate in the review of peer coding. You have additional support, too. You join a cohort of other new hires and go through training together to learn about our company, our tools and processes, and the technical skills you will need to succeed. While technologies can vary slightly from team to team, some developers will have exposure within the following categories: Back-End Development: Java, Python, Spring Framework Front-End Development: Web (React, TypeScript, Angular, HTML5) and Mobile (Swift, Kotlin) Generative AI & AI Agents: GitHub Copilot with various models, Citi Squad (automated code reviews), Devin.AI (Agentic Code generation), Prompt Engineering, Workflow Design, GenAI Optimization, Stylus Workspaces (In-house Gemini) Data Analytics: Utilizing tools like Splunk, Tableau, and Adobe Analytics to track customer journey adoption and measure the business value of delivered products. No matter your team placement, as a member in our program, you can expect: Global Exposure: Work in globally scoped projects with cross-functional teams and gain insights into how technology drives the financial sector worldwide. Continuous Learning: Benefit from structured learning, networking, mentoring, and development programs that are designed to sharpen your technical prowess, enhance your business insight, and cultivate your leadership skills. Real Impact: Contribute to real-world projects that shape the future of banking, from developing next-gen digital banking solutions to enhancing cybersecurity defenses and driving data-powered innovations. To join Citi, you should meet the following criteria: Graduation between Dec 2026 and June 2027. Educational background: Bachelor's degree in computer science, Computer Engineering, Information Technology, Management Information Systems, or other tech related degrees. GPA of 3.0 or better is preferred. A proactive problem-solver who thrives on innovation and embraces challenges with enthusiasm, leveraging Generative AI to address complex business problems and create novel solutions. Possess a global outlook and willingness to collaborate across cultures and time zones. Have excellent communication skills, project management, leadership, attention to detail, and the ability to work well within diverse teams. Ability to pass technical interviews consisting of basic algorithmic programming exercises. Must be collaborative and adaptable, with excellent communication skills. Prior experience working in agile teams is desirable. Work Authorization: Authorized to work in the United States without the need for employer sponsorship, now or in the future. Who we think will be a great fit... A steadfast dedication to learning and a true passion for business are vital. As global industries continue to evolve, we are seeking professionals who bring a global perspective to the future of banking and are eager to make an impact at the corporate level using AI. We value diversity and so do you. This program is ideal for those who: Are ambitious, with a relentless drive to succeed in a fast-paced, dynamic environment. Are curious about how technology can revolutionize finance and are eager to be at the forefront of this transformation. Want to grow into a future tech leader, with a passion for both technology and its application in the global financial industry. Annual Salary = $80,000 - Job Family Group: Management Development Programs - Job Family: Training - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $80,000.00 - $115,000.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 30, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Technology, Application Development, Full-Time Analyst, Jacksonville – USA, 2027 (opens in new window)
  • Source: Indeed

    Technology, Application Development, Summer Analyst, Jacksonville – USA, 2027

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview You are the brain behind our work … At Citi, we do not just adapt to change – we drive it. Our Summer Technology Analyst Program is where forward thinking talents meet unparalleled opportunities. This is your chance to innovate, influence, and make an impact in the most global financial institution! Citi Technology partners to ensure that Citi’s platforms can “Be the Best” for clients globally, with a diverse and ethical workforce that applies innovation and automation to deliver a world class client experience and strengthen our reputation. We have over 30,000 technologists globally who are dedicated to serving our clients’ needs across the firm. By utilizing a broad range of technologies, we are at the forefront of innovation. We seek to drive our systems and processes towards scalable, low-latency, high-performance enterprise systems to support Citi’s strategic priorities. We provide you with the knowledge and skills you need to succeed… We are committed to teaching you the ropes. The Summer Analyst Program starts in early June with an in-depth education on the Analyst role’s fundamentals and the nuances of Citi’s culture. The program also includes on-the-desk training, an informative speaker series, and networking opportunities. Summer Analysts often return to Citi after graduating from university to become Full-Time Analysts and continue their career in technology. Your time here will look like this... You will work in an agile software development environment, developing quality and scalable software solutions using leading-edge technologies. Based on business requirements, you will develop code consistent with quality standards and offer support during testing cycles and post-production deployment. To ensure defect-free programming, you will use the appropriate tools to test and debug code and participate in the review of peer coding. You have additional support, too. You join a cohort of other new hires and go through training together to learn about our company, our tools and processes, and the technical skills you will need to succeed. While technologies can vary slightly from team to team, some developers will have exposure within the following categories: Back-End Development: Java, Python, Spring Framework Front-End Development: Web (React, TypeScript, Angular, HTML5) and Mobile (Swift, Kotlin) Generative AI & AI Agents: GitHub Copilot with various models, Citi Squad (automated code reviews), Devin.AI (Agentic Code generation), Prompt Engineering, Workflow Design, GenAI Optimization, Stylus Workspaces (In-house Gemini) Data Analytics: Utilizing tools like Splunk, Tableau, and Adobe Analytics to track customer journey adoption and measure the business value of delivered products. No matter your team placement, as a member in our program, you can expect: Global Exposure: Work in globally scoped projects with cross-functional teams and gain insights into how technology drives the financial sector worldwide. Continuous Learning: Benefit from structured learning, networking, mentoring, and development programs that are designed to sharpen your technical prowess, enhance your business insight, and cultivate your leadership skills. Real Impact: Contribute to real-world projects that shape the future of banking, from developing next-gen digital banking solutions to enhancing cybersecurity defenses and driving data-powered innovations. To join Citi, you should meet the following criteria: Graduation between Dec 2027 and May 2028. Educational background: Bachelor's degree in computer science, Computer Engineering, Information Technology, Management Information Systems, or other tech related degrees. GPA of 3.0 or better is preferred. A proactive problem-solver who thrives on innovation and embraces challenges with enthusiasm, leveraging Generative AI to address complex business problems and create novel solutions. Possess a global outlook and willingness to collaborate across cultures and time zones. Have excellent communication skills, project management, leadership, attention to detail, and the ability to work well within diverse teams. Ability to pass technical interviews consisting of basic algorithmic programming exercises. Must be collaborative and adaptable, with excellent communication skills. Prior experience working in agile teams is desirable. Work Authorization: Authorized to work in the United States without the need for employer sponsorship, now or in the future. Who we think will be a great fit... A steadfast dedication to learning and a true passion for business are vital. As global industries continue to evolve, we are seeking professionals who bring a global perspective to the future of banking and are eager to make an impact at the corporate level using AI. We value diversity and so do you. This program is ideal for those who: Are ambitious, with a relentless drive to succeed in a fast-paced, dynamic environment. Are curious about how technology can revolutionize finance and are eager to be at the forefront of this transformation. Want to grow into a future tech leader, with a passion for both technology and its application in the global financial industry. Annual Salary = $80,000 - Job Family Group: Management Development Programs - Job Family: Intern - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $80,000.00 - $110,000.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 30, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Technology, Application Development, Summer Analyst, Jacksonville – USA, 2027 (opens in new window)
  • Source: Indeed

    D365 Functional Consultant/Business Analyst (Field Service and Project Operations)

    City Facilities Management | Jacksonville, FL 32256

    This is a 12-month temporary employment position supporting the implementation and deployment of Microsoft Dynamics 365 (D365) Field Service and Project Operations. Work Location: Fully Remote or Hybrid (for candidates located near our Jacksonville, FL office) POSITION SUMMARY The temporary employment is for both a Functional Consultant/Business Analyst to support the solution verification, implementation, data migration, testing and deployment of a new platform and associated integrations and applications. The Business Analyst’s role is to elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Functional Consultant role is to utilize best practices and methodologies to design, configure, implement, and maintain Microsoft Dynamics 365 Field Service and Project Operations. Duties may include business requirements gathering, design/configuration, writing/reviewing user stories, testing, data migration, product showcases, quality assurance, training, and support. KEY RESPONSIBILITIES Strategy & Planning Collaborate with project sponsors to determine project scope and vision. Clearly identify project stakeholders and establish user classes, as well as their characteristics. Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. Work with stakeholders and project team to prioritize collected requirements. Application Support Work with the relevant stakeholders and take ownership of the incidents. Working directly with end users in a support capacity. Problem solving and Analytical skills. Provide feedback to the product team for improvements. Excellent verbal and written communication skills for all levels of the business (including technical and business audiences). Provides escalation support for help desk as needed. Application Deployment & Customization Work with team members and independently to configure Microsoft Dynamics 365 (Field Service/Project Operations) and key third-party products. This work would include building custom CRM entities, configuration of various CRM components (business processes, workflow), security configuration, and report writing. Performs gap analysis from requirements gathered to solution proposed. Completes project documentation such as: Functional Requirements Document, User Stories, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides Documentation creating Process Flow Diagrams, Functional Design Documents, Business Requirement Documents, and gap analysis. Configuration of CRM system, including workflows and setup Customizations and configurations for the Field Service (Dynamics 365) mobile app - both for online and offline scenarios Clear understanding of integrations with other systems or previous experience with integrations. Utilizes Microsoft DevOps to track project tasks. Participates in all tasks relating to feature testing, solution testing, and user acceptance testing. Performs end user training in one on one, webinar, and classroom style settings. Works with management to keep projects on schedule and recommend needed action to meet deadlines. REQUIRED QUALIFICATIONS Education Bachelor’s degree in Business, Computer Science or D365 certifications and 4 years’ experience. Minimum Requirements 4+ years of Microsoft Dynamics 365 Field Service and/or Project Operations experience with a base understanding of the entity and Object Model with a consulting background Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development. Ability to create systematic and consistent requirements specifications in both technical and user-friendly language. Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required. Understanding of application development and software development life cycle concepts. Experience with Microsoft Power BI and/or Power Platform CORE COMPETENCIES Customer service & communication Accountability & execution Teamwork Reliability Functional & technical expertise ABOUT CITY FM City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management. With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the GDI Ainsworth family founded 90 years ago. Ainsworth is Canada’s leading integrated multi-trade services provider with over 4,000 team members across US and Canada. WHY SHOULD YOU WORK AT CITY FM? City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand. When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon. Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in! So, if you’re ready to get started, we’re ready for you. City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.

    Apply on Indeed : D365 Functional Consultant/Business Analyst (Field Service and Project Operations) (opens in new window)
  • Source: Indeed

    Database Developer

    Campers Inn RV | Jacksonville, FL 32244

    Campers Inn RV is a family-operated RV business! We are seeking a Database Developer/DBA to focus on developing and administering ETL pipelines from disparate data sources, database objects, and various SQL Server jobs and procedures. The Database Developer/DBA assists with all types of data needs and projects and will be an integral member of the Campers Inn IT Team. WHO WE ARE: NATION'S LARGEST FAMILY-OPERATED RV DEALERSHIP: Campers Inn RV has been the RVer's Trusted Resource for 60 years. It was founded in 1966 by Art and Fran Hirsch, and it remains a family-operated business today. VALUES-DRIVEN ORGANIZATION: Campers Inn RV is driven by the Core Values of Integrity, Teamwork, Continuous Improvement and Sustainability. All team members are expected to uphold these values when performing their jobs, assisting other team members, and helping customers. ROLE SUMMARY: The Database Developer/DBA has the primary goal of developing and maintaining database and ETL servers, objects, data, and processes. The Database Developer/DBA builds SSIS packages to pull data from other SQL databases and from other sources and files, creates and manages SQL Server Agent jobs and schedules, plans and operates SQL Server backup and recovery, and supports existing data operations. The Database Developer/DBA reports directly to the Enterprise Project Management Office and Business Intelligence Manager and will be part of the Campers Inn IT Team. PRIMARY DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities. Manage and administer all SQL Server instances, databases, objects, data, pipelines, and processes across our on-premises and Azure environments Create and maintain ETL pipelines moving data from disparate sources (dealer management, CRM, HR/payroll, financial planning, and vendor data feeds) into SQL Server databases using SSIS and SQL Agent jobs, with growing use of Microsoft Fabric and Azure Data Factory Build automation tools, flows, and processes to manage data between source files and databases using PowerShell, Python, and other scripting tools Develop and support multiple application and reporting databases, including our enterprise data warehouse Optimize performance of queries, stored procedures, views, and reporting datasets through indexing, execution plan analysis, and T-SQL tuning Plan, schedule, and monitor database backups, and regularly test restores to meet recovery objectives Perform routine maintenance, including index and statistics maintenance, integrity checks, and capacity monitoring Manage database security, logins, roles, and permissions following least-privilege principles Coordinate SQL Server patching, upgrades, and high-availability/disaster recovery with our managed service provider Consult with various teams on data architecture best practices and schema design in SQL databases Troubleshoot, debug, and implement fixes and updates to existing custom-built database and ETL objects, and provide Tier 2 and 3 expert support on database- and ETL-related support tickets Contribute to the completion of projects and tasks for various business departments Document database and ETL details, including schedules, error handling, monitoring, and common failures Maintain database objects and ETL code in source control (Git) KNOWLEDGE, SKILLS, AND ABILITIES: “Get it done” team-player attitude Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills Ability to work flexible hours as required, which may include evenings and weekends Ability to multi-task in a fast-paced environment Ability to work independently as well as on a team Self-motivated and able to work under minimal supervision Strong analytical and troubleshooting skills with attention to detail MINIMUM REQUIREMENTS: 3+ years of SQL Server database development experience, including advanced T-SQL, required 3+ years of ETL development and administration experience (SSIS or similar) required Microsoft Office, Teams, and SharePoint experience required Microsoft Azure cloud-based server and database experience required Microsoft Power BI experience required Microsoft Power Apps experience preferred Microsoft Fabric or Azure Data Factory experience preferred Python and PowerShell scripting experience preferred Experience with Power BI semantic models and DAX preferred RV or Auto industry experience preferred TOOLS AND SOFTWARE USED: Microsoft Azure, SQL Server, SSIS, SSRS, SQL Server Management Studio, Azure Data Studio, Microsoft Fabric, Azure Data Factory Microsoft Power Platform including Power Apps and Power BI PowerShell, Python, and Git MS Office including Word, Excel, PowerPoint and Outlook Standard office equipment, including computer and phone ClickUp Project Management Software Other software as applicable WORK ENVIRONMENT: Based in Jacksonville, FL OR Remote position Sedentary, works primarily in a climate-controlled environment Requires continuous visual ability for use of computer, files and reports TYPICAL PHYSICAL DEMANDS: Ability to sit for long periods of time Campers Inn RV is proud to be an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran or status as a qualified individual with disability.

    Apply on Indeed : Database Developer (opens in new window)
  • Source: Indeed

    Senior Analyst / Senior Analyst SME

    Scientific Research Corporation | Jacksonville, FL 32221

    Description: Acting in the capacity of a subject matter expert and assisting lead engineers with development, test, integration and sustainment of various Commercial off the Shelf (COTS), software defined, and specialized C4ISR systems Coordinating and assisting with logistical movements of GFE/CFE equipment between multiple locations Providing field support, training, and technical assistance on Line Of Sight (LOS) and Beyond Line Of Sight (BLOS) equipment Maintaining a FAA certification to hold a Class 2/4 non-aircrew certification Assisting the Maintenance Officer and Configuration Senior Chief at the unit level with design, installation, testing and fielding of Quick Reaction Capability missions systems Providing field support, interim training and near round the clock technical assistance on unique missions the systems installed on the designated platform hire to support Assisting the unit with technical data packages to include PAQ/EC documentation, using AUTOCAD software to create electrical schematics and cable fabrication drawings and acting as a liaison between the unit and Fleet Readiness Center Southeast (FRCSE) engineering staff #LI-JC1 Requirements: Bachelor's degree in sciences, or an information technology discipline or equivalent of experience Ten or more years of Airborne Intelligence / Surveillance Systems integration, operation, and testing experience Desired Skills: Experience with the various communications equipment to include: Common Data Link family of systems, Link 16 radio and host processors, Tactical Targeting Network Technology (TTNT) radio system, JTT/IBS family of radios, OSRVT data link terminals, SINGCARS (ASIP and ESIP), HARRIS HF/VHF/UHF Radios systems, INMARSAT Terminals, VIASAT BLOS terminals, Friendly Force Tracking equipment, DRT software defined radios, and mesh network family of radio systems Proficient in all MS Office applications, MS Project and MS Visio, experienced with using AUTOCAD software Clearance Information: SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE TOP SECRET LEVEL Travel Requirements: Possible 10% of travel About Us: Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients. SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals with amounts increasing based on role and years of service, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information. EEO: Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law. Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected] for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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    Anaplan Senior Consultant

    Deloitte | Jacksonville, FL 32202

    Professionals in Enterprise Solutions may apply and be considered for the role regardless of US office location. Are you ready to apply your financial and analytical skills in a dynamic environment? Are you looking for an exciting opportunity to be a strategic business advisor to executive leaders? If so, Deloitte could be the place for you! Join our team of experienced financial professionals who support financial planning and analysis for the Planning & Forecasting (P&F) Center of Excellence (COE) in a fast-paced business climate. If you are seeking a role that offers you the opportunity to develop personally and professionally, consider a career with the P&F COE at Deloitte. Recruiting for this role will end November 21 st , 2026. Work you'll do As the Specialist Lead you will serve as the technical subject matter expert of Deloitte's Planning & Forecasting platform and will: Lead the technical implementation, ongoing operation and maintenance of the Firm's Planning & Forecasting platform in Anaplan Execute the development and implementation of complex enhancements Efficiently troubleshoot and resolve defects within Anaplan, providing regular status updates through both verbal and written communication to Finance Business Partners Transform data into useful information on the platform through storyboarding and data visualization Translate conceptual insights into user interface enhancements that enable leaders to make informed decisions Provide recommendations and design solutions for defects and enhancements in Anaplan Collaborate across various teams and stakeholders to drive systemic solutions and sustainable impact across the platform Understand and provide expertise regarding the platform framework for each Business, design methodology and calculations Develop and follow sprint cycles, create test scripts for user acceptance testing, and assist end users during testing The successful candidate would possess Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The Team The Enterprise Planning & Capital Management organization provides world-class financial support to our business, market, and finance leaders. As advisors, we serve as strategic partners to our leaders, influencing decision-making and driving meaningful financial and business outcomes. Within the organization, the Centers of Excellence (COE) teams establish and drive leading practices and provide subject matter expertise across the firm, partnering with operational teams to maximize the value and insights delivered to the business. The Planning & Forecasting (P&F) COE leads the US firm's approach to annual plan, long-term plan, and forecast, providing the guidance, narrative, and insights needed to strengthen transparency, consistency, governance, and alignment with firm strategy. This role supports Deloitte's planning and forecasting platform. Key qualifications and responsibilities are outlined below. Qualifications Required: Bachelor's degree in Finance, Accounting, Business, Business Analytics, Computer Science, Economics, or another technical discipline Certified Anaplan Solution Architect Minimum of 5+ years of relevant experience working in Finance or IT Experience leading Anaplan end-to-end implementations Ability to develop formulas and manage dependencies across interconnected Anaplan modules Create intuitive Anaplan UX pages with effective formatting and data visualizations for end users Manage end user role-based security access Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Advanced education degree Experience in a professional services firm Foundational knowledge of financial systems (SAP, Anaplan) The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $163,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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    Identity Graph Architect, Senior Consultant

    Deloitte | Jacksonville, FL 32202

    Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We enhance customer experiences and drive sustained growth and customer value creation and capture through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on January 22, 2027 Work you'll do An Identity Graph Architect is responsible for designing, implementing, and optimizing enterprise-level identity resolution solutions that enable a unified view of the customer across all data touchpoints. Key responsibilities include maintaining and evolving the identity graph, designing identity resolution inputs and data collection, collaborating with identity partners, and supporting traceability and data quality for identity outputs. The role requires deep expertise in identity resolution, data architecture, and cross-functional stakeholder engagement. You will: Identity Graph Management: Help maintain and evolve the identity graph in collaboration with identity partners to optimize identity matching logic and resolution accuracy Data Collection Architecture: Design data collection strategies using tagging solutions to feed high-quality data into the identity graph Use Case Development: Gather and translate business use cases for the identity graph into scalable technical architectures and solutions Traceability: Support linking identity resolution outputs back to source data so identities and attributes can be traced to their origin Quality Monitoring: Help build reporting and monitoring into the identity graph to flag data anomalies, match mismatches, and oversized clusters Privacy and Compliance: Partner with legal and compliance teams to ensure identity data handling meets applicable U.S. privacy requirements Collaboration: Work closely with stakeholders across product, marketing, analytics, and engineering teams to align on data strategy, solution design, and implementation priorities Documentation and Specifications: Create technical specifications to drive development of solutions and deliver documentation for stakeholder review Stakeholder Engagement: Interface with clients and internal teams to gather requirements, map solutions, and make recommendations Innovation: Continuously identify opportunities to improve customer data capabilities and innovate on solutions to address evolving business needs A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The Team Deloitte's Advertising, Marketing and Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications Required: 5+ years of experience in data architecture, customer data platforms, or identity resolution solutions 3+ years of experience working with identity graph technologies or identity resolution platforms (e.g., Acxiom, LiveRamp, or similar) 5+ years of in-depth understanding of database platforms including relational and non-relational data engines (MS SQL, MySQL, PostgreSQL, MongoDB, Snowflake, BigQuery, Redshift, and similar) 5+ years of experience with data processing (ETL) tools and methodologies 3+ years of experience designing customer-centric datasets (i.e., CRM, Call Center, Marketing, Offline, Point of Sale, etc.) 3+ years of data modeling experience Limited immigration sponsorship may be available Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred: Experience and knowledge with digital marketing analytics and media operations Experience with marketing cloud solutions and customer data platforms Experience with data observability or anomaly detection tooling Familiarity with U.S. privacy and data protection requirements as they apply to identity data, including federal requirements for government data Experience in programming languages (Python, Java, or Bash scripting) Experience with Big Data technologies (i.e., Hadoop, Spark, Redshift, Snowflake, Hive, etc.) Experience with Martech/Adtech tools and how to integrate technologies into the data management solution (Adobe, Salesforce, Oracle, Google, and similar) Experience in advanced analytics, machine learning concepts, and use cases applied to customer experience and marketing solutions Excellent interpersonal skills and the ability to articulate complex technology concepts with technical and non-technical individuals Ability to approach technical solutions to challenges from a business perspective Understanding of the full SDLC process Understanding of data integration methodologies and tools (Mulesoft, Dell Boomi, Custom API, Segment, Tealium, and similar) Understanding of public cloud offerings and how to design solutions built around these technologies (AWS, Azure, Google Cloud Platform, and similar) Degree in Computer Science, Information Systems, Data Science, or related field Experience working with public cloud offerings (AWS, Azure, Google Cloud Platform, and similar) GCP (Cloud Functions, Composer, SQL, Storage, Dataproc, Datastore, Kubernetes, BigQuery, Stackdriver, Pub/Sub) AWS (Lambda, Glue, Data Pipeline, Redshift, Aurora, Athena/Spectrum, S3/Glacier, Fargate, Cloud Watch, Kinesis) Azure (Functions, Batch, Blob Storage, Data Warehouse, Data Factory, Containers, Monitor, Service Bus) As a Senior Consultant supporting Adobe Journey Optimizer (AJO), you will help clients design and implement real-time, omnichannel customer journeys that power personalized engagement across email, SMS, push, and in-app channels. In this role, you will bring together journey orchestration, campaign configuration, decisioning, and platform integration to support activation across digital touchpoints. You will work across business and technical teams to translate requirements into practical, high-quality solutions that drive customer and commercial outcomes. Recruiting for this role ends on December 18, 2026 Work you'll do As an Adobe Journey Optimize architect, you will be responsible for: Designing and configuring end-to-end customer journeys in Adobe Journey Optimizer (AJO), including triggers, actions, messages, offers, and journey orchestration logic Building rules and conditional logic to orchestrate complex, multi-step journeys based on customer attributes, behaviors, and real-time events Configuring AJO channel surfaces, including email, SMS, push notification, and in-app messaging, along with email subdomains, IP pools, and IP warming strategies Integrating AJO with Adobe Experience Platform (AEP), including Real-Time Customer Data Platform (RT-CDP) and Customer Journey Analytics (CJA), to support unified profiles, audience activation, and cross-channel measurement Implementing Journey Optimizer Decisioning (AJO-D) and Offer Decisioning capabilities, including offer collections, placements, decision scopes, and eligibility and prioritization rules, to enable contextual, real-time personalization Leading integration and solution delivery across Adobe Experience Cloud, third-party systems, and client stakeholder groups during implementation, technical design, and pre-sales activities A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey - AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Qualifications Required: 3+ years of hands-on implementation experience with Adobe Journey Optimizer (AJO), including journey orchestration, triggers, automations, actions, messages, and offers 2+ years configuring AJO channel surfaces (email, SMS, push, in-app), including email subdomain setup, IP pool creation, and IP warming/deliverability strategy 2+ years working with Adobe Experience Platform (AEP), including Experience Data Model (XDM) schemas, Real-Time Customer Data Platform (RT-CDP), and Web/Mobile SDK or Edge Network event forwarding to support AJO journey triggers Experience configuring external data sources, custom events, and custom actions within AJO to support complex, attribute- and behavior-driven journeys 5+ years in customer data, marketing technology, or digital campaign management with application programming interface (API)-first configuration, Git, continuous integration/continuous deployment (CI/CD), environment promotion, automated validation, production monitoring, and runbooks Strong understanding of business domains, data models, and marketing campaign strategy, with the ability to translate functional requirements into technical journey designs Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Hands-on experience with Adobe Journey Optimizer Decisioning (AJO-D) and Offer Decisioning (OD), including offer collections, placements, decision scopes, and eligibility/prioritization rules Adobe Certified Expert or Adobe Certified Professional credential in Journey Optimizer, Experience Platform, or a related Adobe Experience Cloud product Experience with emerging AJO/AEP artificial intelligence capabilities, including AJO Experimentation, CX AI/Agent Orchestrator, and AEP AI Assistant Experience with cloud data platforms, including Snowflake, Databricks, Microsoft Azure, Amazon Web Services, or Google Cloud Platform Experience with digital marketing analytics and Customer Journey Analytics (CJA) Programming or scripting experience in Python, Java, SQL, or Bash Experience integrating marketing technology, advertising technology, and data integration tools, including Adobe, Salesforce, Oracle, Google, MuleSoft, Dell Boomi, Segment, Tealium, or custom APIs Experience training or leading offshore or nearshore delivery teams in a Global Delivery model Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a technical field The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300 You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #AMC_US

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    System Integrator Solutions Consultant

    Beeline | Jacksonville, FL 32256

    Position Purpose: We’re expanding our System Integrator Implementation Team to support a growing portfolio of partner-led implementations and accelerator projects. As an SI Solutions Consultant, you’ll play a pivotal role in enabling System Integrator success through training, guidance, and support, while also contributing directly to the planning, design, and execution of accelerator projects delivered by our team. This role is instrumental in advancing our implementation capabilities, strengthening strategic partnerships, and enhancing the overall client experience. Through a combination of partner enablement and hands-on project delivery, you’ll create impact both internally and externally while contributing to the evolution of our services model. Responsibilities: Develop and maintain comprehensive SI training materials for internal and external stakeholders Serve as the Business Line Support representative across SI projects, ensuring alignment and execution Contribute to Partner Base activities, fostering collaboration, configuration and knowledge sharing Collaborate cross-functionally to identify opportunities for process improvement and support model refinement Support accelerator project implementations, whereby you are responsible to support an accelerated project, including, but not limited to, requirements gathering, configuration, internal QA, external QA etc. Serve as a trusted operational partner to the SI leadership team by providing organizational, process, and project support across a variety of business initiatives Bring structure to complex activities through effective planning, documentation, coordination, and follow-through, ensuring high-quality execution and stakeholder satisfaction This list of responsibilities is not exhaustive and may evolve based on business needs. Requirements: Minimum 5 years of experience working with Vendor Management Systems (VMS) In-depth technical knowledge of Beeline VMS functionalities, including configuration, data management, and workflows Proven ability to create and maintain training documentation and user support resources Strong analytical and problem-solving skills in complex system environments Excellent communication skills and experience working across business lines and technical teams Ability to work independently and flexibly across time zones. Desired Competencies: Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business Strong analytical and problem-solving skills Ability to work autonomously Attention to detail / detail oriented. Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com. Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes. Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce. To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/. This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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    Financial Systems Manager

    Deloitte | Jacksonville, FL 32202

    Finance Systems is seeking a Specialist Manager to drive the operation, enhancement, and integration of finance-led systems. In this role, you will manage a portfolio of finance systems as the subject matter expert. You will own the execution of the enhancement backlog, translate business requirements for technology teams, manage Program Increment (PI) execution and delivery from the business side in partnership with Stakeholder Governance & PMO and Information Technology Services (ITS), coordinate user acceptance testing (UAT), and work with the change management team to provide and review training and communications content. After a production release, you will monitor system performance through hypercare, support ongoing defect resolution, track governance requirements, and provide project management office (PMO) oversight. You will serve as the liaison between Information Technology and Finance stakeholders, providing insight on system changes and design. Recruiting for this role ends on November 22nd 2026. Work You'll Do: As a Specialist Manager, Firm Financial Systems, you will: Translate multiple business strategies into clear requirements and acceptance criteria, ensuring shared understanding across product, engineering, architecture, and testing teams Manage the execution and timeline of system changes, escalating issues and risks to leadership as needed Support finance transformation initiatives by managing issue triage, coordinating across workstreams, and helping teams navigate dependencies, risks, and implementation decisions Manage the operations and maintenance of financial systems, and oversee manual and automated financial work processes, systems, and procedures to ensure workflow efficiency and accuracy Maintain a working understanding of integrations across the system portfolio and their impact on business processes and data Identify and recommend process improvements across technical and functional workstreams Provide insight on system upgrades and redesigns, ensuring integration alignment Oversee the accuracy of financial data across systems Oversee the resolution of application, data integrity, and other production issues Oversee and coordinate testing of financial system enhancements and deployments with the testing team Provide content and review support for the change management team Manage a team of direct and indirect reports in the US and India The successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work produce Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to mentor and provide clear guidance to others The team Finance Systems serves as the subject matter experts for the US finance application portfolio, implementing and managing innovative solutions and changes through governance and change management to meet the technology needs of Finance and the US firm. Joining the team is an opportunity to help drive the future vision of the Finance organization. Qualifications Required: Bachelor's degree in Finance, Accounting, Information Technology, or a related field Professional with 5+ years of relevant experience Experience in Engagement Management, Pricing, Forecasting, Procure to Pay, Financial Accounting, and other supporting finance areas Excellent proficiency in Microsoft Office (Excel, PowerPoint, etc.) Limited immigration sponsorship may be available Medium travel required; this role is predominantly remote, with the option to work from home or a nearby Deloitte office, plus occasional co-location trips Preferred: prior experience at a professional services firm preferred Masters degree preferred CPA, CMA, or other relevant accounting or finance certification Familiarity with financial data governance, master data integrity, and control considerations within ERP environments Understanding of the RISE with SAP platform Experience with software deployment and delivery methodologies such as Lean and SAFe Agile You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ 97,600 to $162,800.

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    Associate Data Science Analyst (Limited Tenure)

    Mayo Clinic | Jacksonville, FL

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities This position utilizes data analysis, data mining, pattern analysis, data visualization, reporting, and data management skills. Supports projects under close supervision of senior data analysts or data scientists. Types of work include descriptive analytics, data query scripting, data analysis, data engineering, visualizations, and forecasting. Other responsibilities: Provides data insights for business problems that can be approached with analytics techniques to collect, explore, and extract insights from structured and unstructured data. Has basic expertise in the data science methods used to analyze data, and knowledge of data types, topics, and scientific challenges and approaches. Executes analytical procedures in the framework of a specific project work request. Modifies scripts or software applications to support data management, data extraction and data analysis as required. Contributes to the interpretation of data analysis and to writing reports. May help customers understand the data set and provide training and suggestions for improvement on the data request. Leverages communication and interpersonal skills and works with subject matter experts Presents findings in easy to understand terms for the business or clinical practice. Qualifications Note: This is a one year, limited tenure, hybrid position. The employee is required to live within 100 miles of the assigned Mayo Clinic campus/site. On-site expectations are determined by the supervisor and will be discussed during the interview. Bachelor's degree in a domain-relevant field such as engineering, mathematics, computer science, statistics, physics, data science, health science, or another analytical/quantitative field. Ability to develop predictive models to address various business problems through leveraging advanced statistical modeling, machine learning, or data mining techniques, is preferred. Demonstrated application of several problem-solving methodologies, planning techniques, continuous improvement methods, and analytical tools and methodologies (e.g. machine learning, statistical packages, modeling, etc.) is required. Incumbent must stay current on healthcare trends and enterprise changes. Interpersonal skills and time management skills are required. Requires strong analytical skills and a commitment to customer service. Qualifications Preferred: Experience writing SQL queries and developing data analysis workflows using Python (including libraries such as pandas, NumPy, or scikit-learn). Familiarity with cloud computing platforms, preferably Google Cloud Platform (GCP), through coursework, internships, research, or personal projects. Familiarity with relational databases, data modeling, and data quality concepts. Experience working with electronic health record (EHR), clinical research, claims, or other healthcare data is preferred. Experience collaborating on team-based software or analytics projects using Git or similar version control systems. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences. Demonstrated curiosity, continuous learning, and the ability to independently learn new technologies and analytical methods. Exemption Status Exempt Compensation Detail $78,270.40 - $117,312.00 / year; Education, experience and tenure may be considered along with internal equity when job offers are extended. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday – Friday, 8:00 a.m. – 5:00 p.m; This is a one year limited tenure position. Weekend Schedule N/A International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Stephanie Baird

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    Abinitio Developer

    Jacksonville, FL

    Job Title: Abinitio Developer Location: Jacksonville, FL (Hybrid - 3 Days a Week) Duration: 12+ Months Job Description: Mandatory Technical skills: - Adv. Sql, Abinitio, ETL As a Ab Initio / ETL Developer you will be a part of an Agile team to build healthcare applications and implement new features while adhering to the best coding development standards. Responsibilities: - We are seeking an experienced Ab Initio / ETL Developer to support enterprise healthcare data integration, warehousing, and reporting initiatives. The ideal candidate will possess strong expertise across SQL development, Unix Shell Scripting, and Ab Initio ETL development, with SQL being the primary skill requirement. The successful candidate will be responsible for designing and supporting data pipelines, optimizing database performance, automating data processing workflows, and delivering high-quality data solutions within a healthcare environment. Skill Priority (Customer Requirement) Candidates must demonstrate proficiency across all three skill areas, with the following priority order: 1. SQL / Stored Procedures (Most Critical) Advanced SQL development Complex query design and optimization Stored procedures, functions, views, and triggers Common Table Expressions (CTEs) Complex multi-table joins Query performance tuning and troubleshooting Data validation and reconciliation 2. Unix Shell Scripting Shell scripting for automation and operational support Batch processing and file handling Job monitoring and troubleshooting Scheduling and workflow automation Environment and process management 3. Ab Initio ETL design and development using Ab Initio Graph development and optimization Data transformation and integration Performance tuning of ETL processes Production support and troubleshooting Key Responsibilities Design, develop, and maintain scalable ETL and data integration solutions. Develop and optimize complex SQL queries, stored procedures, functions, and database objects. Create and maintain Unix shell scripts to automate data processing and operational workflows. Build and support Ab Initio data pipelines and ETL processes. Perform data validation, reconciliation, and quality assurance activities. Troubleshoot production issues across SQL, ETL, and Unix environments. Collaborate with business, analytics, QA, and development teams to deliver high-quality solutions. Support end-to-end SDLC activities including requirements, development, testing, deployment, and production support. Utilize enterprise scheduling tools such as Control-M for workflow management. Follow source control and CI/CD best practices using GitLab and Jenkins. Ensure adherence to healthcare data security and compliance standards.

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    Center of Excellence Manager, Engineering

    Wounded Warrior Project | Jacksonville, FL

    Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Center of Excellence Manager, Engineering leads and develops the Engineering team within the Center of Excellence (CoE), ensuring the delivery of reliable, scalable, and high quality technical solutions that support organizational goals. This role provides mentorship, supports talent development, and leads strategic resource planning to ensure the team is equipped to meet evolving technical needs. Partnering closely with IT Delivery Managers, Service Area Directors, and cross-functional technical teams, the manager establishes engineering best practices, promotes continuous improvement, and advances tooling, documentation, and operational excellence across engineering workflows. DUTIES & RESPONSIBILITIES Lead and mentor the Engineering team, providing guidance, coaching, and development plans to foster skill growth, career advancement, and high performance. Oversee the quality and timeliness of engineering deliverables, ensuring adherence to standards, and alignment with Service Area delivery objectives. Establish and maintain standard operating procedures and engineering best practices for solution design, system architecture, development workflows, documentation, and technical implementation. Collaborate with Delivery Managers and business partners to understand technical requirements, optimize engineering processes, and ensure engineering teammates have the knowledge, tools, and skills needed to deliver high‑quality solutions. Drive continuous improvement initiatives to enhance team efficiency, effectiveness, and quality of outputs. Monitor team performance metrics, resource utilization, and project progress, providing feedback to ensure objectives are met. Guide the engineering team in translating business needs into technical requirements, supporting solution architecture, development activities, and the creation of technical documentation. Partner with Delivery Managers and Service Area Directors to gather and assess technical requirements, evaluate tools and engineering processes, and ensure alignment with Service Area delivery objectives. Collaborate with technical, project, and business teams to support change management initiatives, ensuring effective communication, smooth implementation, and minimal disruption to engineering operations. Keep Delivery Managers and Service Area Directors informed of resource allocations and team performance, remediating issues as necessary. Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Proven ability to mentor, coach, and develop engineering teammates, fostering growth in technical competencies, solution design, and delivery excellence. Strong understanding of system architecture, engineering principles, SDLC methodologies (Agile, Waterfall, Iterative), and modern integration technologies. Skilled in overseeing engineering documentation standards, including technical specifications, architecture diagrams, and development workflows. Demonstrated ability to manage multiple engineering initiatives and priorities in a fast‑paced, dynamic environment. Excellent troubleshooting, problem‑solving, and technical decision‑making skills, with the ability to address complex system challenges. Broad knowledge of custom‑built and vendor‑supported applications, with experience overseeing system functionality across platforms such as Finance, HR, Salesforce, and fundraising solutions. Strong verbal, written, and interpersonal communication skills, with the ability to articulate technical concepts to diverse audiences. Advanced proficiency with engineering and documentation tools (e.g., Visio, Word, and other diagramming/architecture tools) and working knowledge of project management tools such as MS Project or similar platforms. Unequivocal commitment to the highest standards of personal and business ethics and conduct. Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements Seven years of progressive experience in engineering or related technical disciplines, with demonstrated leadership responsibilities such as mentoring, coaching, or guiding engineers or cross‑functional technical teams. Five years of experience overseeing or contributing to complex technology initiatives using engineering principles, system architecture practices, and SDLC methodologies. Three years of experience collaborating with stakeholders across Finance, HR, Salesforce, Marketing Technology, or fundraising platforms to support enterprise‑wide technical solutions. Three years of staff management experience, including performance development, resource planning, and oversight of engineering deliverables. Preferences Five years of experience advancing or standardizing engineering practices related to technical documentation, architecture or design specifications, and development of workflow standards. Three years of experience managing, designing, or evaluating integrations across multiple enterprise systems (e.g., Salesforce, Finance, HR, Business Intelligence platforms). Three years of experience successfully managing relationships with key software, hardware, or technical service vendors to support engineering delivery and system performance. EDUCATION Requirements Bachelor’s degree in information systems, computer science, information technology, or a related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences Master’s degree in information systems, computer science, information technology, or a related field. CERTIFICATIONS & LICENSURE Requirements None. Preferences Salesforce Certified Platform Developer I or II. INFORMS Certified Analytics Professional (CAP). DAMA International Certified Data Management Professional (CDMP). Scrum Alliance Certified Scrum Developer (CSD) or equivalent Agile engineering certification. WORK ENVIRONMENT/PHYSICAL DEMANDS General office environment; temperature controlled. Sitting for extended periods. Up to 15% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave. For Cincinnati, Ohio and Virginia State Applicants: The estimated hiring range for this position is between 104,832 – 131,040 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Colorado State Applicants: The estimated hiring range for this position is between $110,073 – $137,592 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Minnesota State Applicants: The estimated hiring range for this position is between $115,315 – 144,144 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Chicago, IL, Los Angeles, San Diego and/or Sacramento, CA and Washington State Applicants: The estimated hiring range for this position is between $120,556 – 150,696 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Washington, D.C. Applicants: The estimated hiring range for this position is between $125,798 - $157,248 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For New York Applicants: The estimated hiring range for this position is between $131,040 – $163,800 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. *ca-cb #LI-HYBRID Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

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    Training Manager

    Jacksonville, FL 32256

    Job Title: Training Manager Reports to: Chief Technology Officer Employment Type: Full-Time, Exempt Location: Jacksonville, FL (On-Site) About Our Company At Health Alliance Global, Inc. we're on a mission to make high-quality healthcare accessible to everyone, everywhere. We build advanced, technology-driven solutions that bridge gaps in care, improve outcomes, and reduce the cost of healthcare at scale. We're a team of builders, strategists, and problem-solvers united by one belief: that where you live shouldn't determine the care you receive. Our work is evidence-driven and grounded in high standards, built on aligned partnerships, and fueled by a commitment to limitless learning. Headquartered in Jacksonville, Florida, we operate at the intersection of technology and care delivery, working with partners across the country to bring point-of-care diagnostics and intelligent clinical services directly to the communities that need them most. Our flagship offering is Dr Triage, built around the Mobile Diagnostic Unit (MDU), which brings diagnostics on-site with optional 24/7 virtual clinical oversight. We call this model Proximedicine. Position Summary Health Alliance Global, Inc. is seeking a Training Manager to lead the design and delivery of platform and workflow education for users of our MDU and supporting software. The audience includes affiliated clinical providers, facility staff at customer sites, and internal sales and support teams. This role ensures users are proficient on the MDU platform, the Electronic Medical Record (EMR) and documentation workflow, and the operational choreography of a virtual visit, and that those users are supported through high-quality educational programs and materials. This position is focused on platform training, workflow education, and curriculum development. It partners closely with operations and customer-success leadership while maintaining a clear emphasis on building durable, repeatable training programs that scale with the organization. Essential Job Functions and Responsibilities Design, develop, and deliver platform training programs for users of the MDU and supporting software, including affiliated clinical providers, facility staff, and internal sales and support teams. Build and lead a team of Field Trainers and Master Trainers as the program scales. Create original curricula, onboarding programs, and ongoing education content focused on platform proficiency and workflow execution. Translate platform workflows and operational standards into clear, teachable guidance for end users. Create and maintain training manuals, reference guides, and job aids, including video tutorials, ensuring all materials are current, clear, and transferable. Lead and support new-user onboarding on the MDU, EMR, and virtual-visit choreography. Provide on-site training and launch support during customer site go-lives, which may include evening or weekend availability. Reinforce consistent operational use of the MDU and supporting software through education and training. Design and administer competency assessments and user sign-offs, track training completion and proficiency, and report on training effectiveness to leadership. Administer the learning management system (LMS), or lead its selection and implementation if one is not yet in place. Update training content and deliver refresher training when software releases or MDU configuration changes are deployed. Partner with affiliated clinical leadership to ensure training reflects current platform configuration and documentation requirements. Coordinate logistics for continuing-education programs as approved, in partnership with affiliated clinical leadership who own clinical content. Capture user feedback and workflow issues from the field and communicate them to product and engineering teams. Ensure training materials, demonstrations, and video content follow HIPAA privacy and security practices, including never using real patient information. Travel as required. Other duties as assigned. Minimum Skills and Qualifications Bachelor’s degree or equivalent combination of education and experience required. Valid driver’s license, clean driving record, and reliable transportation; motor vehicle record (MVR) check required. Minimum 3 years of experience designing and delivering training programs in a healthcare or healthcare-technology environment. Minimum 2 years of management experience. Demonstrated ability to create original training materials with limited oversight. Strong instructional design and curriculum development abilities. Excellent communication skills, both verbal and written. Ability to work independently and travel when required. Organized, detail-oriented, and able to manage multiple training initiatives simultaneously. Learner-first mindset with a commitment to clarity and quality. Flexible and able to thrive in both office and field environments. Committed to continuous improvement and operational excellence. Ability to meet customer site access requirements, which may include background checks and health screenings. Preferred Qualifications Experience with LMS administration and e-learning or video tools (e.g., Articulate, Camtasia). Experience using AI tools for instructional design and content development. Instructional design or train-the-trainer certification. Physical Demand & Work Environment This position is classified as light work. The employee frequently sits for extended periods and operates a computer and office equipment, and frequently stands and walks within customer facilities while setting up equipment and delivering training. The role frequently requires verbal communication, the ability to hear clearly, communicating in person and by telephone, and driving or operating a vehicle. Occasional duties include reaching with hands and arms. The employee must be able to lift and carry up to 20 lbs. Both close and distance vision are required. The work environment includes indoor, climate-controlled office settings as well as outdoor/field and mobile locations. The noise level is generally moderate. This position requires domestic travel, including overnight stays. The physical demands and work environment described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Health Alliance Global, Inc. will provide reasonable accommodation to qualified individuals with disabilities to perform the essential functions, provided such accommodation does not impose an undue hardship on the organization. Health Alliance Global, Inc. and all its subsidiaries are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Health Alliance Global, Inc. and all its subsidiaries are an E-Verify employer. Your eligibility to work in the United States will be verified through the E-Verify system if you apply and are selected for a position.

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    Policy Center Dev

    Capgemini | Jacksonville, FL

    Jacksonville, FL, United States (On-site) Contract (3 months 18 days) Published 6 hours ago On hold stakeholder management Guidewire Integrations SIT/UAT guidewire policycenter code reviews production support GOSU programming The role will be responsible for solution design reviews technical analysis development oversight code reviews defect resolution performance analysis production support and end to end delivery The candidate will work closely with business architecture QA product owners and offshore development teams to translate requirements into scalable Guidewire solutions Key skills responsibilities: Strong hands-on experience in Guidewire PolicyCenter configuration Gosu PCF data model and integrations Review requirements user stories and provide technical design estimates and implementation approach Lead and coordinate the onshore/offshore PolicyCenter development team Perform code design reviews branch code merge coordination and release support Troubleshoot complex application integration performance and production issues Support SIT/UAT defect triage production deployments and postproduction fixes Experience with GUnit Gosu scripts Guidewire Profiler and performance optimization Knowledge and handson exposure to Generative AI technologies prompt engineering and AIassisted development Ability to identify and implement GenAI AI use cases and accelerators to improve development productivity code quality testing and delivery processes Strong communication skills with the ability to coordinate across business and technical stakeholders Preferred Guidewire PolicyCenter certification Cloud experience Generative AIAI experience and prior experience leading large PolicyCenter implementation transformation programs The pay range that the employer in good faith reasonably expects to pay for this position is $46.27/hour - $72.29/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

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    Deputy CAD Administrator

    Hanson Professional Services | Jacksonville, FL 32216

    Hanson Values Integrity | Commitment | Quality | Relationships | Innovation If you’re looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company’s practices creates a focus on client success and partnerships that are important to our communities and our environment. Job Title: Deputy CAD Administrator Position Summary The Deputy CAD Administrator supports the overall management, maintenance, and continuous improvement of the company’s CAD and design technology environment. This role reports to the CAD Administrator and assists project teams by helping maintain CAD standards, supporting users, troubleshooting issues, and contributing to efficient and consistent design practices across the organization. The Deputy CAD Administrator plays a key role in enabling project delivery and supporting company growth through reliable, scalable CAD processes. Position can be located in any of our offices, hybrid or fully remote Key Responsibilities CAD Standards & Governance Assist in maintaining and enforcing company CAD standards, libraries, and best practices. Help document CAD procedures and workflows. Support quality control reviews to ensure deliverables comply with company and client standards. User Support & Training Provide day-to-day support to CAD users, including troubleshooting software, files, and plotting issues. Assist with onboarding new employees by setting up CAD profiles, permissions, and tools. Support the development and delivery of CAD training materials and learning sessions. System Administration & Coordination Assist with software installations, version updates, and license coordination. Support file management, project setup, and directory structures in coordination with client requirements, IT, and project managers. Assist with client Workspace deployment, troubleshooting and enhancements as needed. Help evaluate new CAD tools, plugins, and workflows to improve efficiency. Project & Team Support Collaborate with engineering, design, and project teams to resolve CAD related challenges. Assist in managing client-based CAD resources. Support cross-discipline coordination and data exchange between CAD platforms. Continuous Improvement Identify opportunities to improve CAD workflows, automation, and standardization. Gather user feedback and assist in implementing process enhancements to support scalability and growth. Required Qualifications Associate degree or higher in CAD, Engineering Technology, Drafting, or related field (or equivalent experience). 10+ years of experience using CAD platforms in a professional environment. Proficiency with Bentley OpenX products MicroStation and/or ProjectWise Strong understanding of Bentley CAD standards, plotting, and file management. Ability to troubleshoot technical issues and communicate solutions clearly. Strong organizational skills and attention to detail. Preferred Qualifications Experience supporting multiple civil disciplines (roadway, structures, drainage etc.). Experience with CAD/BIM administration and standards of development. Experience supporting a common data environment (CDE). Familiarity with scripting, automation, and customization tools. Experience working in a consulting or project‑based environment requiring the preparation of engineering and technical deliverables. Key Competencies Technical problem-solving Collaboration and customer service mindset Process improvement orientation Communication and documentation skills Adaptability in a growing organization Team player Why This Role Matters The Deputy CAD Administrator helps ensure the company’s design tools and standards scale effectively as the organization grows. By supporting users, maintaining consistency, and improving workflows, this role directly contributes to project quality, efficiency, and employee success. The salary range for this position is $45-60/hr. and it is a non-exempt position. Benefits Our focus on people means we offer a generous benefits program to help you create a solid foundation for health and security throughout your career, including: Competitive compensation Performance bonuses 401(k) with matching contribution Employee Stock Ownership Plan Comprehensive health & well-being plans Financial wellness plans Work-life balance programs Want to know more? Visit our benefits page for all the details. Culture We understand that selecting a job is about more than the day-to-day tasks. It’s important to feel like you belong and safe to grow and progress along your career path. You’ll find that at Hanson. We have an inclusive, diverse workforce awaiting to connect with you and numerous opportunities to cultivate your career, including: Monthly educational webinars Leadership training Lunch & learn development sessions 24/7 access to thousands of skill-building courses Mentorship opportunities Award-winning internship program Employee recognition And so much more! AN EQUAL OPPORTUNITY EEO — EMPLOYER We do not accept unsolicited resumes from recruiters or agencies/staffing firms. Resumes are only accepted from recruiters and agency/staffing firms if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position.

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