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AI Security Senior Manager

Deloitte | Jacksonville, FL 32202

AI Security Senior Manager Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. As a Senior Manager, Strategy, Growth & Transformation specializing in Strategy in Deloitte Cyber's Cyber for AI practice, you will help clients solve complex AI cybersecurity, governance and risk strategy challenges as they scale generative AI and agentic systems across their client enterprises. This role sits at the intersection of executive client leadership and cross-capability strategic and solution delivery, combining deep AI cyber risk and governance expertise with the acumen to guide technical teams across Data, Infrastructure, Identity, Security Operations and Application Security. You will lead teams, shape strategic solutions during pursuits, develop reusable accelerators and drive high-quality outcomes for clients and teams alike. Recruiting for this role ends on 05/31/2027. Work you'll do As a Senior Manager on the Cyber Strategy & Transformation team, you will be responsible for: Advise security, risk, data, technology, and business leaders on enterprise AI security strategy, governance, and risk appetite. Lead complex, multi-workstream AI security strategy projects and technology implementations from current-state assessment and target operating model design through governance implementation and adoption. Define scalable cybersecurity and governance patterns, including AI risk taxonomies, control frameworks, policy structures, intake and approval processes, and board or executive reporting models. Provide strategic oversight across Data, Infrastructure, Identity, Application Security, and Security Operations workstreams, ensuring technical delivery aligns with client risk appetite and strategic objectives. Lead pursuits and account growth by shaping differentiated strategic solutions, executive workshops, scope, estimates, pricing inputs, and delivery approaches. Oversee client relationships, engagement quality, delivery risk, and customer satisfaction across a portfolio of AI security strategy work. Build practice capability through offerings, alliances, thought leadership, reusable accelerators, and development of future leaders. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to mentor and provide clear guidance to others The team Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments. Qualifications Required: Bachelor's degree in Computer Science, Engineering, Information Technology, Cybersecurity, Risk Management 12+ years of combined cybersecurity, risk management, or technology consulting experience 12+ years of experience advising on Artificial Intelligence/Machine Learning (AI/ML) or emerging technology risk at the executive level Experience leading enterprise AI governance, risk, or security strategy programs, including cross-functional delivery spanning identity, data, infrastructure, and application security domains Experience with AI/ML architectures and generative AI or agentic system risk in roles involving review of technical design and engagement with engineering leaders Experience with AI risk and security frameworks and regulations, including the National Institute of Standards and Technology Artificial Intelligence Risk Management Framework (NIST AI RMF), International Organization for Standardization/International Electrotechnical Commission 42001 (ISO/IEC 42001), Open Worldwide Application Security Project Large Language Model Top 10 (OWASP LLM Top 10), MITRE ATLAS, the European Union Artificial Intelligence Act (EU AI Act), and sector-specific regulatory guidance Experience overseeing multi-workstream programs that include strategic recommendations, technical implementation, and enterprise-scale delivery risk management Experience leading client engagements, technical and strategic pursuits, executive relationships, delivery quality, and account growth Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Experience designing enterprise AI cybersecurity controls, governance operating models, or AI risk reporting for executive or board stakeholders Experience with AI threat modeling, red teaming, or AI security evaluation programs Experience developing offerings, alliance relationships, or market-facing points of view in AI security strategy Experience with AI or ML development and operational lifecycles Certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Data Privacy Solutions Engineer (CDPSE), Artificial Intelligence Governance Professional (AIGP), or International Organization for Standardization/International Electrotechnical Commission 42001 Lead Implementer or Lead Auditor Experience working in a regulated industry or with regulators, boards, or audit committees on AI risk topics The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 to $322,100.

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Consultant, Program and Project Management

Deloitte | Jacksonville, FL 32202

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go to market, we show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader-and that we deliver on our issues and help create value for our clients. Are you an experienced, passionate program / project manager with a focus on technology driven transformations - a solutions builder, a roll-up-your-sleeves program manager who wants a collaborative environment, think-tank feel, and share new ideas with your colleagues in a dynamic environment that offers opportunities for professional growth and new responsibilities? If so, consider an opportunity with our Human Capital Program Major Programs and Portfolio Management (MPPM) team. We deliver proven solutions to help drive transformation, improve productivity, and streamline business operations in all areas of project and program management. Recruiting for this role ends on 09/28/2026.Work you'll do As a Consultant, Project and Program Management on the Human Capital Program Major Programs and Portfolio Management (MPPM) team, you will be responsible for supporting complex transformation initiatives, delivering project management activities across agile and traditional environments, and helping clients achieve business outcomes through structured execution. Manage day-to-day interactions with client stakeholders, sponsors, and project leaders. Support delivery of client engagements focused on technology and business solution implementation. Develop and maintain project plans, schedules, resource assignments, and key deliverables. Track project progress, identify variances, and coordinate corrective actions to address risks and issues. Facilitate requirements, design, testing, training, and support activities across project workstreams. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team The Human Capital Program Major Programs and Portfolio Management (MPPM) team helps clients deliver large-scale transformation initiatives with greater structure, visibility, and accountability. The team supports program and project management efforts across technology-enabled engagements, with a focus on driving execution, improving productivity, and helping organizations manage complex business change.Qualifications Required: Bachelor's degree or equivalent experience in computer science, engineering, or another technical discipline 2+ years of experience supporting program or project management activities in a Project Management Office, consulting, or industry environment 2+ years of experience gathering, documenting, and managing business or functional requirements 2+ years of experience using project management tools such as Microsoft Project, Smartsheet, or Jira 2+ years of experience supporting agile, traditional, or hybrid software development life cycle delivery Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: 2+ years of experience supporting Human Capital technology implementations 2+ years of experience coordinating activities across cross-functional project teams 2+ years of experience developing project schedules, status reporting, and risk logs Experience supporting testing, training, and deployment activities for technology-enabled projects Experience working with executive stakeholders and client decision-makers Project Management Professional (PMP), Certified ScrumMaster (CSM), or comparable certification Compensation and Incentive Disclosure The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $78,700 to $155,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Disclaimer This output is for general guidance only. Validate against Deloitte policies, hiring manager needs, legal requirements, and engagement terms before posting. # HCFY27

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Manager, Program and Project Management

Deloitte | Jacksonville, FL 32202

Are you an experienced, passionate program / project manager with a focus on technology driven transformations - a problem solver, solutions builder, a roll-up-your-sleeves program manager - a solutions builder who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues in a dynamic environment that offers opportunities for professional growth and new responsibilities? If so, consider an opportunity with our Human Capital Major Programs & Project Management (MPPM) team. We deliver proven solutions to help drive transformation, improve productivity, and streamline business operations in all areas of project and program management. Recruiting for this role ends on 09/28/2026.Work you'll do As a Manager, Project and Program Management on the Human Capital Major Programs & Project Management (MPPM) team, you will be responsible for leading complex transformation initiatives, directing project delivery across agile and traditional environments, and driving execution for large-scale client programs. Manage day-to-day interactions with executive clients, stakeholders, and sponsors. Lead engagement planning, budgeting, staffing, and delivery team mobilization across complex projects. Define project approach, deliverable structure, and work plans; facilitate leadership alignment on proposed solutions. Oversee project scope, schedule, costs, risks, assumptions, and constraints, and implement corrective actions as needed. Lead proposal support, coach team members, and provide guidance on staffing, development, and project management practices. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to mentor and provide clear guidance to others The team The Human Capital practice helps organizations improve business performance through their people, supporting issues that matter across the C-suite and enterprise. Within that practice, the Human Capital Major Programs & Project Management (MPPM) team helps clients manage large-scale transformation efforts with structured delivery, operational rigor, and sustained support. The team also works with clients to maintain and extend the value of Human Capital technology investments through integrated services and ongoing portfolio evolution.Qualifications Required: Bachelor's degree 5+ years of management consulting or industry experience 5+ years planning and managing project initiatives in a Project Management Office or similar team environment 5+ years of experience using project management tools such as Microsoft Project, Smartsheet, or Jira 5+ years of experience as a Project Manager managing large, complex projects with multi-functional teams Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: Master's degree 5+ years of experience supporting program and project management activities and project oversight 5+ years of experience in Human Capital software development life cycle environments using agile and traditional project management methods Experience managing onshore, offshore, and remote teams Experience with system development life cycle methodologies in the Human Capital space Project Management Professional (PMP) certification The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 to $252,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. This output is for general guidance only. Validate against Deloitte policies, hiring manager needs, legal requirements, and engagement terms before posting. #HCFY27

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Senior Consultant, Program and Project Management

Deloitte | Jacksonville, FL 32202

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go to market, we show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader-and that we deliver on our issues and help create value for our clients. Are you an experienced, passionate program / project manager with a focus on technology driven transformations - a solutions builder, a roll-up-your-sleeves program manager who wants a collaborative environment, think-tank feel, and share new ideas with your colleagues in a dynamic environment that offers opportunities for professional growth and new responsibilities? If so, consider an opportunity with our Human Capital Program Major Programs and Portfolio Management (MPPM) team. We deliver proven solutions to help drive transformation, improve productivity, and streamline business operations in all areas of project and program management. Recruiting for this role ends on 09/28/2026.Work you'll do As a Senior Consultant, Project and Program Management on the Human Capital Program Major Programs and Portfolio Management (MPPM) team, you will be responsible for supporting complex transformation initiatives, coordinating project management activities across agile and traditional environments, and helping clients drive business outcomes through disciplined execution. Manage day-to-day interactions with client stakeholders, sponsors, and project leaders. Deliver workstreams within client engagements focused on technology and business solution implementation. Develop and maintain project plans, schedules, resource assignments, and key deliverables across complex initiatives. Monitor project performance, track risks and issues, and coordinate corrective actions to address variances. Facilitate requirements, design, testing, training, and deployment activities across cross-functional teams. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team The Human Capital Program Major Programs and Portfolio Management (MPPM) team helps clients plan and execute large-scale transformation programs with greater structure, visibility, and accountability. The team supports project and program delivery across technology-enabled engagements, helping organizations manage complexity, improve productivity, and drive business change.Qualifications Required: Bachelor's degree or equivalent experience in computer science, engineering, or another technical discipline 4+ years of experience supporting program or project management activities in a Project Management Office, consulting, or industry environment 4+ years of experience gathering, documenting, and managing business or functional requirements 4+ years of experience using project management tools such as Microsoft Project, Smartsheet, or Jira 4+ years of experience supporting agile, traditional, or hybrid software development life cycle delivery Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: 4+ years of experience supporting Human Capital technology implementations 4+ years of experience coordinating activities across cross-functional project teams 4+ years of experience developing project schedules, status reporting, and risk logs Experience supporting testing, training, and deployment activities for technology-enabled projects Experience working with executive stakeholders and client decision-makers Project Management Professional (PMP), Certified ScrumMaster (CSM), or comparable certification The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #HCFY27

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Full Stack Developer

Intercontinental Exchange | Jacksonville, FL 32246

Overview: Job Purpose We are seeking a Software Developer to join our innovative development team. In this role, you will contribute to the design and development of our applications while taking ownership of specific components and features. Responsibilities Design, develop, and maintain web applications using Java and Spring Boot for backend services and React for frontend development Implement new features and enhancements to existing functionality with moderate guidance Write clean, efficient, and maintainable code following best practices and team standards Create and maintain RESTful APIs and integrate them with React-based frontends Collaborate with cross-functional teams to understand requirements and deliver solutions Troubleshoot, debug, and resolve technical issues in both backend and frontend systems Participate in code reviews, providing and receiving constructive feedback Write and maintain unit tests to ensure code quality and functionality Contribute to database design and development using SQL and PostgreSQL Stay current with relevant technologies and frameworks Provide occasional guidance to junior developers Knowledge and Experience Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience) 3+ years of professional software development experience Java Programming: Deep knowledge of Java language, its ecosystem, and best practices Experience with SQL, PostgreSQL and relational database concepts Frontend Technologies: Proficiency in HTML, CSS, JavaScript, React, and TypeScript Backend Development: Expertise in developing and maintaining backend services using Java, Spring, and related technologies Strong understanding of RESTful services, microservices architecture, and database management Familiarity with version control systems like Git, Azure DevOps, and CI/CD pipelines AI & ML Fundamentals: Understanding of natural language processing (NLP), machine learning concepts, and how LLMs work Prompt Frameworks & Techniques: Proficiency in methods such as zero-shot, few-shot, chain-of-thought, and knowledge-generation prompting LLM API Experience: Hands-on work with major AI platforms (e.g., OpenAI, Anthropic, Google Gemini) to test and refine prompts Prompt Optimization: Ability to craft precise, structured instructions that reduce hallucinations and improve accuracy Data Preparation: Preparing and curating datasets for training or fine-tuning models Performance Analysis: Measuring and improving AI output quality through A/B testing and iterative refinement Preferred Experience Knowledge of cloud platforms (OCP, Apigee, AWS, GCP, or Azure) Experience with CI/CD pipelines (e.g., Azure DevOps, GitHub Actions) Knowledge of containerization concepts (Docker) Familiarity with microservices architecture Experience with automated testing frameworks Understanding of responsive design and accessibility standards Knowledge of performance optimization techniques -: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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Senior Scheduling Analyst-UKG

Baptist Health | Jacksonville, FL 32218

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is hiring a Senior Scheduling Analyst-UKG in Jacksonville, FL. This is a Full-time day shift opportunity. The Senior Scheduling Analyst serves as a senior operational and technical resource supporting workforce scheduling optimization across the healthcare system, and provides leadership, oversight, and strategic direction for scheduling practices, system configuration, and workflow standardization. They are the advanced subject matter expert. The Senior Scheduling Analyst owns complex work and results, and partners closely with nursing leadership, operational departments, Human Resources, payroll, and Information Technology to design, maintain, enhance, and support advanced scheduling functionality and processes. This role is responsible for driving consistency, improving efficiency, and ensuring alignment with organizational staffing strategies, labor management principles, and regulatory requirements. Senior Scheduling Analyst, Job Responsibilities: System Leadership & Standardization a. Provide oversight and governance of scheduling systems, configurations, and workflows. b. Establish and maintain system standards, configuration shift guidelines, and best practices. c. Ensure consistency and standardization across departments and facilities. d. Serve as the escalation point for complex system and operational scheduling issues. e. Lead decision-making related to system enhancements, optimization strategies, and workflow design. Scheduling Optimization & Support a. Oversee scheduling system design, maintenance, and performance. b. Lead initiatives related to schedule design, staffing templates, rotations, self-scheduling, and scheduling rules. c. Evaluate workflows and implement process improvements and automation opportunities. d. Ensure alignment of scheduling practices with staffing models, labor policies, and organizational standards. e. Troubleshoot complex system issues and implement sustainable solutions. Operational Partnership • Serve as the primary consultative partner to nursing and operational leadership. • Provide guidance on scheduling best practices, staffing efficiencies, and labor management strategies. • Translate operational needs into scalable system solutions and standardized workflows. • Support system-wide initiatives related to staffing optimization and patient care operations. Leadership & Team Oversight a. Provide direction, mentorship, and oversight to Scheduling Analysts. b. Prioritize work, assign responsibilities, and ensure deliverables are completed timely and accurately. c. Support onboarding, training, and skill development of team members. d. Promote a culture of accountability, collaboration, and continuous improvement. Reporting & Analytics a. Lead development and maintenance of scheduling and staffing reports, dashboards, and analytics. b. Analyze data to identify trends, inefficiencies, and opportunities for improvement. c. Present insights and recommendations to operational and executive leadership. d. Ensure data integrity and accuracy across scheduling systems and reporting structures. Project & Implementation Leadership a. Lead and support system implementations, upgrades, enhancements, and integrations. b. Coordinate cross-functional collaboration between operations, HR, IT, and other stakeholders. c. Oversee testing, validation, issue resolution, and go-live activities. d. Develop and maintain documentation for workflows, configurations, and processes. Experience Requirements: Over 5 years- Supporting scheduling systems in a healthcare or hospital environment (required) Education & Credential Requirements: BA/BS (preferred) - Information Systems, Healthcare Administration, Business, Human Resources, or related field. High school diploma required. If you are interested in this position at Baptist Health, please apply today! Primary Location: Baptist Digital Solutions Center

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Scheduling Analyst-UKG

Baptist Health | Jacksonville, FL 32218

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is hiring a Scheduling Analyst-UKG in Jacksonville, FL. This is a Full-time Day shift opportunity. The Scheduling Analyst serves as a key operational and technical resource supporting workforce scheduling optimization across the healthcare system, and partners closely with nursing leadership, operational departments, Human Resources, payroll, and Information Technology to design, maintain, enhance, and support scheduling systems and workflows. This role is expected to have a strong understanding of healthcare staffing operations, scheduling practices, and labor management principles while providing consultative support to operational leaders, and requires strong analytical thinking, problem-solving abilities, communication skills, and the ability to translate operational needs into scalable scheduling solutions. Scheduling Analyst, Job Responsibilities: Scheduling Support & Optimization a. Maintain and support scheduling system functionality within a healthcare environment. b. Analyze scheduling workflows and recommend operational improvements and automation opportunities. c. Support schedule builds, staffing templates, rotations, self-scheduling, shift rules, and staffing configurations. d. Maintain pay rules, scheduling rules, staffing matrices, and labor management configurations. e. Troubleshoot system issues, identify root causes, and implement sustainable solutions. f. Collaborate with Information Technology and operational leaders during upgrades, testing, implementations, and enhancements. g. Ensure scheduling practices align with organizational staffing policies and labor standards. Operational Partnership a. Serve as a consultative partner to nursing and operational leadership on workforce scheduling best practices. b. Assist departments with schedule optimization, staffing efficiencies, and labor management initiatives. c. Provide recommendations for process improvements and workflow standardization. d. Support operational change management initiatives related to staffing and scheduling.. Reporting & Analytics a. Analyze scheduling and staffing data to identify trends, gaps, and opportunities. b. Develop and maintain reports, dashboards, and workforce analytics. c. Monitor data integrity and ensure accurate system configuration and maintenance. Project & Implementation Support a. Participate in system implementations, enhancements, integrations, and optimization projects. b. Assist with testing scenarios, validation, issue resolution, and go-live support. c. Document workflows, configuration standards, and operational procedures. Experience Requirements: 3-5 years Supporting scheduling systems in a healthcare or hospital environment- (required) Education & Credential Requirements: BA/BS (preferred) - Information Systems, Healthcare Administration, Business, Human Resources, or related field. High school diploma required. If you are interested in this position at Baptist Health, please apply today! Primary Location: Baptist Digital Solutions Center

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Administrative Analyst

CES, LLC | Saint Augustine, FL

Job Description Summary: The Administrative Analyst will be responsible for providing administrative support for Senior Executives, Project Managers, and other team members. Tasks can include compliance with contract deliverables, internal and external performance requirements, and continual improvement. Duties/Responsibilities: Provide administrative support for Senior Executives and Project Managers Maintain chain of custody on all documents and follows all confidentiality and security guidelines. Types a variety of correspondence, memoranda, reports, records, requisitions and other office documents from rough drafts, notes and oral instructions Assist with the preparation of proposals, reports, memorandums, correspondence and various documents Perform general administrative and office duties, including calendar management, and other job-related special projects, duties, and assignments, as directed by leadership Assist in data entry and tracking of data Conducts research projects utilizing the internet and other related resources Performs administrative tasks in the editing of new and continuing reports which may be of a highly confidential nature May prepare simple reports or draft routine correspondence Maintains administrative records, ensuring confidentiality and standard filing methodology Uses initiative, discretion, and good business practices Complete assignments in a manner that meets or exceeds the quality assurance goal for accuracy Performs other related duties as assigned Required qualifications/skills: Bachelor's degree Effective time management and prioritization skills;' able to work independently and with a team. Attention to detail and the foresight to think and plan ahead Strong analytical skills; possesses and applies problem-solving and decision-making skills Effective and professional written, oral and interpersonal communication skills Exhibits good judgment and professional etiquette Ability to plan and manage multiple assignments and projects and adjust to changing priorities Proficiency with MS Office and Excel software Service-oriented and flexible to meet changing business needs Knowledgeable of the federal contract and procurement, and relevant contract and proposal requirements is recommended Other: This is a full-time position with benefits. Work shall be performed from our office in St. Augustine, FL. Equal Opportunity Employer/Veterans/Disabled. For more information about CES, please visit www.cesnb.com.

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IT Service Delivery Tech Lead

RF-SMART | Jacksonville, FL

IT Service Delivery Tech Lead Jacksonville, FL (Onsite) We exist to transform our customers and change lives Who We're Looking For The Service Delivery Tech Lead serves as primary resolver for complex, escalated service desk issues and provides technical leadership within the team. This role provides technical assistance to end users by troubleshooting, diagnosing, and resolving issues related to hardware, software, and network services. In addition to technical support, the position includes responsibility for asset and hardware tracking to ensure accurate inventory management and efficient lifecycle support. This role focuses on delivering exceptional service for core business processes, while also defining and optimizing workflows to enhance RF-SMART team performance and tool utilization. This is a non-managerial role from a people leadership perspective, yet the ideal candidate will provide guidance and mentorship to junior team members. What You'll Do: Provide timely support services to employees with complex and/or escalated technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote team members in handling escalated issues coming from lower-level IT support groups.. Troubleshoot and diagnose issues with hardware, software, network, and other related systems. Research solutions through internal and external knowledgebase as needed. Plan for installations and upgrades of PC components and software. Respond to service outages; track incidents in a software solution and follow through to resolution, working to get end user issues fixed as quickly as possible. Document resolutions, workarounds, and technical procedures in the knowledge base to support Knowledge Management efforts and promote self-service for Tier I and end users. Follow up with users to verify resolution, ensure customer satisfaction, and close tickets in alignment with Continual Service Improvement principles. Support new hire onboarding and employee offboarding by provisioning/deprovisioning accounts and preparing or reclaiming IT equipment in coordination with HR and other departments. Independently manage assigned tickets and workload, ensuring timely resolution and adherence to service level agreements and operational procedures. What You Bring: Minimum of 6 years of formal work experience in a technology support capacity Bachelor's degree in IT or related field is preferred. CompTIA A+ certification or equivalent industry credentials (preferred but not required). Solid understanding of computer hardware, operating systems (Windows and macOS), and basic networking concepts. Experience supporting and troubleshooting desktops, laptops, peripherals, and common software applications in a corporate environment. Strong analytical and problem-solving skills, with the ability to resolve issues efficiently and independently. Excellent verbal and written communication skills, with a customer-focused mindset and the ability to explain technical information clearly to non-technical users. Familiarity with IT service management (ITSM) frameworks such as ITIL is a plus. Why You'll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As an IT Service Delivery Tech Lead, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees. (This is a Monday - Friday, 8am - 5pm EST work schedule) Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status); or support support STEM OPT/Everify at this time. General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now

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Cloud Patch Engineer-3

Realign | Jacksonville, FL

Jacksonville, Florida 32201 Posted September 17th, 2026 Job Type: Full Time Job Category: IT Job Description Cloud Patch Engineer Location - Jacksonville, FL Full Time Must Have Technical/Functional Skills - 10+ years of IT experience, including 5+ years in platform engineering, infrastructure operations, DevOps, or patch management. - • Experience managing enterprise-scale patching activities across Linux and Windows operating system platforms. - • Proven ability to design, test, certify, and release infrastructure or platform changes in production environments. - Operating System & Patch Management: - • Strong knowledge of OS patch engineering, patch catalogues, patch validation, release readiness, and lifecycle management. - • Hands-on experience with Linux platforms such as RHEL, Rocky Linux, Ubuntu, Alpine, or similar distributions. - • Experience with Windows Server patching, operating system maintenance, and enterprise platform support. - Automation, Tooling & CI/CD: - • Strong scripting experience using Python, Bash, PowerShell, Groovy, or similar automation languages. - • Experience with CI/CD tools such as GitHub Actions, Jenkins, or equivalent platforms. - • Experience with configuration management and automation tools such as Ansible, Terraform, or similar technologies. - Cloud & Container Platforms: - Hands-on experience with cloud platforms, preferably Google Cloud Platform (GCP), with Azure or AWS experience beneficial. - Knowledge of container platforms including Docker, Kubernetes, GKE, OpenShift, or similar technologies. - Understanding of cloud-native deployment patterns, image lifecycle management, and platform reliability practices. - Security & Compliance: - Strong understanding of vulnerability management, security hardening, compliance controls, and audit support. - Experience working with cybersecurity, risk, and operations teams to remediate vulnerabilities and improve platform compliance. - Ability to prepare evidence and support governance activities related to patching and platform operations. - Core Competencies: - Excellent communication, collaboration, stakeholder management, and problem-solving skills. - Ability to lead technical initiatives, mentor engineers, and drive continuous improvement. - Strong ownership mindset with the ability to manage priorities across production, compliance, and operational demands. Roles & Responsibilities 1. Patch Engineering & Platform Management - • Design, test, certify, and maintain operating system patching solutions, patch catalogues, and platform enhancements. - • Support OS patch engineering, patch tooling integration, and automation capabilities across infrastructure and cloud platforms. - • Validate, test, and release patches to meet production, compliance, security, and operational requirements. - • Manage patch lifecycle activities, including patch availability, validation outcomes, release readiness, and operational handover. - • Develop and maintain engineering standards, procedures, and documentation related to patch governance and platform maintenance. 2. Security, Risk & Compliance - • Integrate vulnerability assessment, security validation, and compliance checks into patch management and platform engineering processes. - • Ensure operating system and platform configurations comply with internal policies, regulatory expectations, risk controls, and audit requirements. - • Collaborate with cybersecurity and risk teams to assess vulnerabilities, prioritize remediation, and strengthen the security posture of infrastructure platforms. - • Support compliance evidence, operational reporting, and audit activities related to patching, platform maintenance, and vulnerability remediation. 3. Automation & Continuous Improvement - • Develop automation for patch deployment, validation, rollback checks, monitoring, reporting, and release readiness activities. - • Use Infrastructure as Code, configuration management, and scripting to reduce manual effort and improve repeatability across patching operations. - • Identify opportunities to optimize patching processes, improve release frequency, and support timely vulnerability remediation. - • Contribute to standardization of tools, processes, and engineering patterns across infrastructure platforms. 4. Collaboration & Stakeholder Management - • Act as a technical point of contact for platform, infrastructure, security, application, and operations teams. - • Work with stakeholders to understand patching requirements, production dependencies, service constraints, and compliance expectations. - • Provide technical guidance and best practices for patch governance, automation, platform stability, and release management. - • Operate effectively within a cross-functional Agile team and contribute to knowledge sharing, mentoring, and engineering excellence. Required Skills DevOps Engineer

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Java Full Stack developer

Realign | Jacksonville, FL

Jacksonville, Florida 32201 Posted September 17th, 2026 Job Type: Full Time Job Category: IT Job Description Job Title: Java Full Stack developer Location: Addison, TX/ Charlotte, NC / Jacksonville, FL Fulltime Job Description Must Have Technical/Functional Skills Primary Skill: Java Full Stack developer Location : Addison , Charlotte , Jacksonville Experience: Minimum 7 years Roles & Responsibilities We are looking for highly skilled Java Full Stack Developer with strong experience in building scalable, high-performance web applications. The ideal candidate will have expertise in both backend and frontend technologies, experience working in Agile environments, and the ability to collaborate effectively with cross-functional teams to deliver business-critical solutions. Strong experience with Java ,Spring Framework, Spring Boot ,Spring MVC, Spring Security ,RESTful Web Services and API Development ,Microservices Architecture ,Hibernate/JPA , Maven/Gradle. React.js, Angular, or Vue.js , JavaScript (ES6+), TypeScript , HTML5, CSS3, Bootstrap ,Responsive Web Design. Oracle, SQL Server, PostgreSQL, or MySQL ,SQL Query Optimization , Data Modeling and Database Design. Docker and Kubernetes, Git, GitHub, Bitbucket, Jenkins, GitHub Actions, Azure DevOps Key Responsibilities · Design, develop, test, and maintain enterprise-grade web applications using Java Full Stack technologies. · Develop robust backend services, APIs, and microservices using Java and Spring Boot. · Build responsive and user-friendly front-end applications using modern JavaScript frameworks. · Participate in application architecture, design discussions, and technical reviews. · Collaborate with business analysts, architects, QA teams, and stakeholders to understand requirements and deliver solutions. · Perform code reviews and ensure adherence to coding standards and best practices. · Troubleshoot, debug, and resolve application issues in development, testing, and production environments. · Develop and execute unit tests, integration tests, and support user acceptance testing. · Contribute to CI/CD pipeline implementation and DevOps practices. · Ensure application security, performance, scalability, and maintainability. Required Skills Cloud Developer

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Data Analyst

Siemens | Jacksonville, FL

Pioneering in America, from the first mile to the last. This is what drives us. We’re proud to be Great Place to Work® certified—a reflection of our commitment to creating an environment where innovation thrives, and every voice matters. Apply today and be part of shaping the future with us! Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html Position Overview: Join Siemens Rail Automation US as a Sales Support Professional within the Freight Estimating Organization, where you will lead estimating, proposal development, pricing activities, and critical business processes from concept to completion. In this role, you will collaborate closely with stakeholders to gather requirements, analyze complex data, develop accurate estimates, and drive successful business outcomes. The ideal candidate is highly organized, able to manage multiple priorities, and experienced in data analysis, data mining, estimating methodologies, and pricing tools, with a passion for uncovering insights hidden within large data sets. You will work across a broad range of functional teams and stakeholders, helping to improve decision-making and operational success. At Siemens, we foster a culture of ownership, innovation, transparency, and continuous learning, empowering employees to take initiative, celebrate achievements, and grow through a wide range of development opportunities. What your day may look like: Perform daily tasks to prepare product estimates with an emphasis on analyzing data to ensure adherence to contractual obligations, optimal Gross Margin, and competitive estimates for both domestic and international opportunities. Review specifications, interface with Engineering and Sales to ensure Siemens is bidding to prescribed and documented Scope of Work. Set up meetings with Sales and/or Management to review bids prior to submittal and/or resolve any issues that arise in the bid phase. Attending Internal and External meetings to review open opportunities, align on bid date commitments and communicate any issues that arise. Interface with Estimating and Strategic Design and Development teams to develop and implement data analytic solutions including testing and training of others. Main Activities: Develop estimates using advanced tools and processes. Emphasis on streamlining processes and data analytic improvements. Create requirements documentation for estimates and proposals. Interface with Estimating and Strategic Design and Development teams to develop and implement data analytic solutions and estimating tool improvements. What will make you successful in this role: BS/BA in Engineering, Data Science, Computer Science, Math, Finance, Economics, Statistics, Business or related subject area. Advanced degree Preferred. Experience in Freight Rail Engineering, Freight Products, estimating, and proposal development, with the ability to gather requirements and translate them into accurate estimates and customer-focused solutions. Strong analytical capabilities with experience in data analysis, process optimization, operational excellence, continuous improvement initiatives, quality programs, and change management projects. Proven ability to manage complex and high-impact projects while balancing multiple priorities in a fast-paced environment. Strong communication, presentation, and organizational skills, with the ability to collaborate effectively across functions including Engineering, Finance, HR, Procurement, and Sales. Leadership experience through project management or people leadership, combined with a customer-focused mindset, adaptability, and the ability to quickly learn and implement new processes. Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization. Purpose is the reason a company exists. It's not about making money or selling products - it's the deeper "why" behind everything we do. It answers the question: What problem are we solving? What positive change are we creating? For Siemens, our purpose has been clear for over 175 years: We create technology to transform the everyday, for everyone. The world needs technologies that work. Technologies that matter. Technologies that solve today's challenges and help shape a better tomorrow. And that's exactly what we build. By bringing together the real world (factories, buildings, power grids, trains) with the digital world (software, data, AI, digital twins), we help our customers become more competitive, resilient, and sustainable. Our technology is everywhere - in trains and transportation, we help move people faster, safer, and more sustainably. #LI-FC1 Jacksonville, FL & Louisville, KY $91,086.00 Jacksonville, FL & Louisville, KY $123,318.00

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Product Senior Consultant, Transformation

Deloitte | Jacksonville, FL 32202

Our Deloitte Customer team empowers organizations to build deeper relationships with clients through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and client value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on December 16, 2026 Work you'll do As a Product Senior Consultant, Transformation, you will be responsible for helping clients define, prioritize, and deliver customer-centric digital products. The ideal candidate brings experience leading digital product initiatives across strategy, experience design, and technology teams. You will: Translate product strategy into prioritized roadmaps, release plans, and actionable product requirements Lead collaboration across engineering, user experience, analytics, and business stakeholders to support product delivery Guide the development of digital products across platforms, including web, iOS, and Android Support product planning activities, including backlog management, feature prioritization, and decision-making aligned to customer and business needs Develop materials for executive and working-team audiences, including product strategy presentations, status updates, and recommendations A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications Required: 4+ years of experience in digital product strategy, digital product management, or digital product development 3+ years of experience translating product strategy into prioritized product roadmaps and converting business requirements into user stories and acceptance criteria 2+ years of experience delivering digital products across web, iOS, and Android platforms 2+ years of experience leading distributed, cross-functional product development teams and working with user experience teams on wireframes, visual designs, or prototypes 3+ years of experience using JIRA, Confluence, Microsoft PowerPoint, and Microsoft Excel Bachelor's degree in Computer Science, Business, or another technical discipline Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Master of Business Administration (MBA) or master's degree in Digital Strategy, Product Management, or Technology Leadership Experience with Adobe, Salesforce Marketing, or SAP platforms Product or agile certification such as Certified Scrum Product Owner (CSPO) or SAFe The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 - $218,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #AMC_US

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DATA ENGINEER I

Jacksonville Sheriff's Office | Jacksonville, FL

Posted Date 9/17/2026 Post End Date 10/1/2026 Job Description Responsible for the design, development, maintenance, and documentation of data programming objects, reports, and ETL processes within the Jacksonville Sheriff’s Office. Examples of Work Essential Duties and Responsibilities: Data Pipeline & ETL/ELT Development: Build, optimize, and maintain reliable data pipelines to ingest diverse data sources (APIs, SFTPs, transactional databases, etc.) and define efficient transformation workflows. Database Design & Data Modeling: Design and architect small-scale databases, objects, and relational schemas, ensuring clean data models, production tables, and staging areas within the data warehouse environment. Data Transformation & Performance Tuning: Write clean and performant SQL scripts to transform raw data into business-ready datasets while optimizing queries, stored procedures, and table indexes. Workflow Automation & Orchestration: Schedule, monitor, and manage automated server jobs and data workflows to ensure consistent, timely data delivery and system operational standards. Database Operations & DBA Support: Partner with the Database Administrator (DBA) to maintain security compliance, establish system standards, and manage ongoing administrative maintenance. Data Quality & System Troubleshooting: Implement automated testing, validation checks, and monitoring systems to safeguard data accuracy, while actively debugging pipeline failures or discrepancies to minimize downtime. Reporting & Analytics Support: Develop and maintain standardized reports using enterprise reporting engines (e.g., SSRS/SQL Server Reporting Services) to support business needs. Cross-Functional Collaboration: Collaboratively support application developers, data analysts, and business teams to gather requirements, deliver actionable datasets, and evaluate emerging technologies with external vendors. Full Lifecycle Development: Actively participate in all phases of the database development lifecycle (DBLC), including planning, design, analysis, coding, testing, deployment, and ongoing production support. Knowledge, Skills and Abilities Required Candidate Technical Skills, Knowledge, and Proficiencies: Thorough understanding of a database language e.g. SQL. Understanding of client-server computing Experience with data management Knowledge of reporting and query tools Understanding of software development lifecycle Understanding of development in a multi-system environment Familiar with warehousing and analysis Basic understanding of SQL Server configuration and server environment Understanding of ETL processes Open Requirements/Supplemental Information Bachelor’s Degree in Computer Science, MIS, or equivalent work experience 1-5 years IT operation with understanding of database structures, theories, principles, and practices 1-5 years Microsoft SQL Server experience or comparable enterprise DB experience Programming Proficiency: Strong operational knowledge and hands-on experience with SQL programming language. Experience with Phyton is a plus. Additional Requirements: Must be available to work during limited emergency declarations as prescribed by the City of Jacksonville Civil Service and Personnel Rules and Regulations Rules. Must be available to respond to telephone calls, meetings, and unexpected situations outside of normal work hours until situations are resolved. Must maintain existing knowledge and skills through continuing education. Must have a personal standard of high attention to detail in all work tasks. Must work well as part of a team and/or as an individual depending on the task at hand. Must be flexible with changing, and often unexpected, work demands to meet the operational needs of the agency. Must be able to adhere to the Core Values of the agency: Worthy of Trust, Respect for Each Other, Community Focused, and Always Improving. Must adhere to all written directives of the Jacksonville Sheriff’s Office. The City of Jacksonville is an Equal Opportunity/Equal Access Employer and will provide equal opportunity to all employees and applicants in compliance with all applicable federal and state employment laws and the current interpretation of employment discrimination by the United States Equal Employment Opportunity Commission, as set forth in Directive 0528. There shall be no discrimination or harassment against any person with regard to race, color, sex (including pregnancy), sexual orientation, gender identity or expression, religion, political affiliation, national origin, disability, age, marital status, veteran status, or any other impermissible factor in recruitment, hiring, compensation, training, placement, promotion, discipline, demotion, transfers, layoff, recall, termination, working conditions and related terms and conditions of employment. Min USD $92,800.00/Yr. Max USD $92,800.00/Yr.

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Agile Delivery (Scrum Master) Internship – Spring & Summer 2027

RF-SMART | Jacksonville, FL

Agile Delivery Intern - Spring and Summer 2027 US East Office (Jacksonville, FL) We exist to transform our customers and change lives About our Summer Internship Program RF-SMART's Summer Internship Program gives you real work, real responsibility, and direct access to leaders across the organization. This is a 12-week, full-time experience—not a resume line item, but a launchpad. As an Agile Delivery Intern you'll gain hands-on experience supporting Agile product development and delivery in a cross-functional environment. You will collaborate cross departmentally with Product, Engineering, QA, and other stakeholders to develop practical skills in delivery coordination, facilitation, communication, risk management, and continuous improvement. Your participation in delivery planning, Agile ceremonies, and process implementation will progressively increase as your capability, judgment, and independence increase. What You'll Do Alongside your project work, approximately 5–6 hours each week are built into your schedule for structured development. These two tracks run simultaneously. Identify, Develop and Apply: Foundational Agile principles, practices, and organizational delivery processes Appropriate responses and escalation for delivery risks, dependencies, impediments, and emerging issues Opportunities to improve flow, transparency, effectiveness, and predictability in relation to delivery processes Clear, concise communication for delivery status, risks, blockers, decisions, and dependencies Experience with delivery metrics, reporting, Jira, Confluence, and other delivery tools. Grow and Connect: Collaborate directly with experienced Agile delivery professionals and receive regular coaching and feedback Discover your natural talents through a CliftonStrengths assessment Develop presentation skills, communication, and professional presence through workshops and intentional projects to showcase your learned skills and abilities Collaborate on a group innovation project that spans the full 12 weeks Hear directly from RF-SMART leaders in our Meet the Leader series—interactive sessions covering career paths, industry insights, and real advice Build your network at our intern alumni panel and networking mixer Participate in volunteer events, National Intern Day, and company-wide activities Access LinkedIn Learning throughout the summer What You Bring: Interest in process improvement Demonstrated leadership skills Currently enrolled in a degree program at the time of the internship Considered a Junior or Senior by credit hours Available to work 40 hours per week in-office Eligible to work in the United States for any employer without future sponsorship Program Details Duration: May 10, 2027 – July 30, 2027 (12 weeks) Hours: 40 hours per week Pay: $25/hour Location: Jacksonville, FL Open to undergraduate students, graduate students, and May/Spring graduates Why You'll Love It Here The RF-SMART Internship Program exists to partner with students to equip them with the skills they need to become successful professionals while they complete meaningful work at RF-SMART, while supporting our mission of transforming our customers and changing lives. We look for students who are curious, strong communicators, and motivated to take ownership of their work. If you want more than just a summer job and you're looking for real exposure, mentorship, challenge, and a launchpad for your career, start at RF-SMART. Our Talent Acquisition Team will review all applications and reach out to qualified candidates with next steps. Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now

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Digital Warrior Experience Specialist II

Wounded Warrior Project | Jacksonville, FL

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Digital Warrior Experience Specialist II plays a key role in executing WWP’s digital strategy, with a primary focus on enhancing and expanding the program-facing digital experience for warriors. This role collaborates with technical and marketing teams to streamline, simplify, and enrich interactions with our warriors, ensuring an engaging, accessible, and impactful digital experience. By managing digital platforms such as MyWWP and related initiatives, the Digital Warrior Experience Specialist II ensures updates and enhancements align with program goals, improve usability, and deliver meaningful, impactful experiences that meet the evolving needs of warriors. DUTIES & RESPONSIBILITIES Facilitate Warrior Experience initiatives for digital platforms and related projects. Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and communication/reporting. Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting. Manage and support the Warrior Experience team’s efforts for WWP’s MyWWP portal and other digital platforms, including enhancement planning and implementation, executive reporting, feedback management, MyWWP Communities oversight, vendor coordination, and governance/product ownership tasks. Ensure updates and enhancements to digital platforms improve the warrior experience while aligning with Salesforce and program processes. Lead cross-functional workgroups to achieve defined outcomes and other key initiatives that enhance the warrior’s digital experience. Coordinate with Programs to gather ideas and feedback, negotiate outputs, ensure changes meet cross-functional needs, lead adoption and implementation, and facilitate timely organization-wide communications. Organize and prepare materials for team and staff meetings to support decision-making and ensure clarity of recommendations and plans. Lead workgroups to review and evaluate current digital processes, identify challenges, and recommend solutions. Translate workgroup ideas into recommendations for changes in program and digital delivery methods, and present these to leadership. Establish operational processes for implemented initiatives, including updates and maintenance. Develop methods to connect departments seamlessly, reducing silos in program and service delivery to warriors. Participate in the rollout of key strategic initiatives. Serve as a subject matter resource for questions regarding programs and the warrior digital experience. Assist in developing and prioritizing initiatives and projects for the Warrior Experience team. Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Ability to gain a strong working knowledge of WWP programs and services and integrate them effectively to meet warrior needs. Demonstrated ability to manage digital initiatives with a focus on enhancing customer experience. Proven ability to lead work teams and contribute ideas that solve problems and achieve results. Excellent verbal and written communication skills, with the ability to tailor messaging to resonate with diverse audiences across various platforms. Strong relationship management skills and the ability to work effectively with diverse individuals and teams. Effective operational and problem-solving skills, with the ability to develop and implement action plans through completion. Demonstrated ability to plan, organize, and coordinate multiple activities with varied deadlines, delivering results on time. Strong organizational and time management skills, with the ability to adapt quickly to changing priorities while maintaining attention to detail and follow-through. Ability to establish credibility, be decisive, influence others, and drive change. Critical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions. Working knowledge of Salesforce functionality and its application to program and service delivery. Demonstrated understanding of customer experience best practices and the ability to apply them to improve digital interactions and services. High energy level. Self-starter; willing to take initiative. Unequivocal commitment to the highest standards of personal and business ethics and conduct. Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements Five years of WWP programmatic experience or relevant experience. Five years of experience analyzing challenges and improving workflows and processes in a programmatic or digital environment. Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives. Two years of experience supporting or leading teams through change initiatives and process transitions. Two years of experience working with Salesforce or similar CRM platforms. Preferences Five years of experience with WWP program integration activities and implementing cross-functional initiatives. Three years of experience providing support in customer experience (CX), ideally within digital or programmatic environments. Experience working with online communities, member portals, or self-service digital tools. Experience assisting in the creation or delivery of training, adoption, or support resources for digital platforms or features. EDUCATION Requirements Bachelor’s degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences Bachelor’s degree in business administration, information systems, communications, marketing, or related field. CERTIFICATIONS & LICENSURE Requirements Ability to obtain ASIST Certification within 1 year of hire. Preferences ASIST Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS General office environment; temperature controlled. Up to 15% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave. For Colorado Applicants: The estimated hiring range for this position is between $79,027 - $98,784 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Chicago, IL, San Diego, CA and Tacoma, WA Applicants: The estimated hiring range for this position is between $86,553 - $108,192 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Washington, D.C. Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For New York Applicants: The estimated hiring range for this position is between $94,080 - $117,600 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. *ca-cb #LI-HYBRID Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

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