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  • Source: Indeed

    IT Summer 2027 Undergraduate Internship

    Florida Blue (Blue Cross and Blue Shield of Florida) | Jacksonville, FL

    Florida Blue 2027 IT Summer Internship Program Florida Blue's Remote IT Summer Internship program is designed to give college juniors, seniors, and graduate students a hands-on look at our business processes and the tech systems that power them. You'll work on real projects, get on-the-job training, and partner with a mentor from your track-specific team. In addition to your daily responsibilities, you'll have opportunities to: Meet with leaders from all domains within the Tech organization Engage with Executive Tech Leadership throughout the program Present to Florida Blue's CIO and Tech Vice Presidents at the program's conclusion We pride ourselves on a culture that values flexibility, innovation, and diversity. Bring your unique talents and help us advance our mission of helping people and communities achieve better health. Read more about the tracks offered below and the qualifications/requirements for each. Generative AI You'll dive deep into the world of applied generative AI at GuideWell — working hands-on with enterprise AI platforms to design, build, and deploy solutions that solve real business problems. From prompt engineering and agentic workflows to tool integrations and responsible AI practices, you'll collaborate with business and IT stakeholders to bring AI capabilities to life across the organization. To succeed in this role, you'll need: A strong foundation in how large language models work, including prompting techniques, retrieval-augmented generation (RAG), and agentic/tool-use patterns Experience with LLM APIs and application frameworks (e.g., LangChain, or similar orchestration tools); experience with open-source or commercial models is a plus Proficiency in Python; familiarity with ML/DL frameworks like TensorFlow or PyTorch is a plus but not required Data manipulation and statistical analysis skills Curiosity about responsible and effective AI adoption — how to evaluate, govern, and scale AI solutions in a business setting, not just build them A passion for generative AI that drives you to push boundaries and explore new possibilities A background in Computer Science, Computer or Electrical Engineering, AI/ML, Data Science, Mathematics/Statistics, etc. is preferred. Infrastructure As an Infrastructure intern, you'll help in the development and implementation of policies and procedures to safeguard our company data, databases, and information systems. You'll be the one who keeps our technology secure, efficient, and running at peak performance. To succeed in this role, you'll need: A knack for designing, implementing, and troubleshooting technology Experience in monitoring and maintaining complex systems A passion for keeping our digital kingdom safe and secure The skills to develop and implement policies that protect our tech assets Basic skills/experience: Knowledge or experience with AI platforms, LLMs, or supporting AI infrastructure/integrations is a plus Knowledge of Linux commands and understanding of how to work with Linux boxes Basic understanding of OpenShift and Kubernetes Cloud Engineering As a Cloud Services intern, you'll delve into the world of infrastructure as code, networking, automation, data storage, and security, using industry-leading platforms like Amazon Web Services and Microsoft Azure. To succeed in this role, you'll need: A curious and adventurous spirit, always eager to learn and explore A willingness to take on new challenges and push the boundaries of what's possible A passion for cloud computing and its endless possibilities The drive to stay ahead of the curve and master the latest cloud technologies Experience with AWS or Azure is preferred Cybersecurity As a Cybersecurity intern, you'll have the chance to work alongside the best in the business, tackling real-world challenges and projects that make a real difference. You'll be part of a top-notch cybersecurity organization, collaborating with highly skilled red-team and blue-team members who are experts in their field. Together, you'll take on the toughest security challenges, using your skills and knowledge to outsmart cyber threats and protect our digital assets. You'll explore multiple security frameworks, stay ahead of the curve, and work on developing a deep understanding of information security concepts, principles, and solutions. To succeed in this role, you'll need: A passion for cybersecurity and a desire to make a real impact A strong foundation in information security principles and practices The drive to stay ahead of cyber threats and protect our digital world Interest in how AI-assisted tools are changing threat detection and response is a plus Completed or in-progress certifications such as Security+, Network+, A+, and/or Linux+ preferred. Data Analytics As a Data Analytics intern, you'll work on real-world business problems and publicly available datasets, applying cutting-edge techniques like data wrangling, model development, and visualization. You'll be focused on data analytics, business intelligence, and data quality assessment for Florida Blue, working to drive business growth and improve health outcomes. To succeed in this role, you'll need to be: Passionate and inquisitive, always seeking to learn and improve A quick learner, able to adapt to new tools and techniques An expert "Googler," able to find creative solutions to complex problems Have basic skills in SQL, R, and/or Python Data Science As a Data Science intern, you will have the opportunity to work on real-world projects, collaborate with experienced data scientists and engineers, and contribute to the development of innovative data analytics solutions. Responsibilities include designing, developing, and deploying data analytics models and algorithms to solve business problems, and analyzing large datasets to identify trends, patterns, and insights. Key skills required include knowledge of machine learning algorithms, deep learning techniques, data analysis, and visualization, as well as strong collaboration and communication skills. To be successful in this role, you are required to be: Currently pursuing a Bachelor's or Master's degree in Computer Science, Data Science, Statistics, Mathematics, Mechanical/Electrical Engineering, Physics, or Computational Biology Skilled in programming languages such as Python, R, or SQL Analytical, detailed, and able to work with large datasets Taking high-level computer science and math courses, such as Data Structures and Algorithms, Calculus I, Probability and Statistics, Linear Algebra, Calculus II Application Development As an application developer, you'll have the chance to showcase your creative skills, leveraging your knowledge of web development, design, and programming to craft solutions that make a real impact. You'll focus on developing new applications, exploring new technologies, and pushing the boundaries of what's possible. You'll need excellent communication skills to collaborate with teams, gather requirements, and design solutions that meet business needs. To succeed in this role, you'll need: Strong programming skills in languages like Java, JavaScript, HTML, CSS, Python, or Swift Knowledge of database management systems such as MySQL, MongoDB, or PostgreSQL Experience with version control systems like Git Experience with front-end frameworks such as React or Angular Familiarity with back-end frameworks such as Node.js A finger on the pulse of current technology trends and a desire to stay ahead of the curve Business Analyst As a Business System Analyst intern, you'll define and document business requirements, as well as collaborate with software developers, product owners, and testers to bring innovative solutions to life. You'll help with end-to-end capabilities and assist in guiding projects from concept to production deployment. With your troubleshooting skills, you'll identify and resolve application defects, ensuring that business and end-user needs are met. To succeed in this role, you'll need: A strong understanding of business operations and processes Analytical and problem-solving skills, with the ability to break down complex problems into manageable parts Experience with business analysis tools and techniques, such as use cases, user stories, and process mapping Familiarity with software development methodologies, such as Agile and Waterfall Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams Experience with SQL databases is preferred Must Have’s: Currently enrolled in computer science, information technology, mathematics, psychology, or related degree program as a Junior or Senior student at an accredited college/university Cumulative GPA of 3.0 or better Must be able to commit to working at least 30 hours a week Basic PC skills required including working knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook) Basic programming knowledge, JavaScript/HTML/CSS or other Object Oriented programming experience Excellent written and verbal communication skills; team and collaboration-oriented Work under minimal supervision and adapt to a dynamic, changing environment Must be a creative and innovative thinker What We Offer: As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living. To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: Medical, dental, vision, life and global travel health insurance; Income protection benefits: life insurance, short- and long-term disability programs; Leave programs to support personal circumstances; Retirement Savings Plan including employer match; Paid time off, volunteer time off, 10 holidays and 2 well-being days; Additional voluntary benefits available; and A comprehensive wellness program Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ. To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. Hourly Pay Range: $24 - $38 Typical Hourly Pay Range: $24 - $30 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring. We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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  • Source: Indeed

    Customer Support Consultant

    RF-SMART | Jacksonville, FL

    Customer Support Consultant US East/US West Hybrid preferred, will consider US-distributed We exist to transform our customers and change lives. Who We're Looking For: The Customer Support Analyst will be responsible for troubleshooting complex issues within implementations of the RF-SMART data collection software application for the NetSuite ERP system. With a broad understanding of general warehouse operations, best practices and business processes, the Analyst will resolve post-sales customer inquiries via phone and electronic means with the help of our support developers to resolve the issues within our product lines and the ERP. Your focus is to be a front-line customer contact point and provide first level customer support including problem resolution. You will use documentation, internal resources, web resources, testing, etc. to triage and troubleshoot issues. In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, setup, support entitlements and validation, shipping inquiries, electronic support diagnosis and troubleshooting, and product availability with occasional opportunities to assist our Customer Success team. What You'll Do: Learn specific product areas within our core technologies and/or applications, develop advanced troubleshooting and diagnostic skills, and gain exposure to our products' underlying technologies Troubleshoot and liaise with development team to help resolve complex product and ERP software issues Work effectively with staff members and executives at all levels within a customer's organizations Be comfortable as primary contact to provide product information and best practice solutions Share knowledge and train internal Support personal on ERP topics and standard warehouse processes Communicate suggested enhancements to development teams Provide exceptional customer service via phone and email as appropriate Perform user administrative duties Respond to, document, and resolve service tickets in a timely manner Learn new product releases and business processes as necessary Support may be delivered via electronic channels (web calls, e-mail, etc.) or phone. You will be the point of contact for customers, triaging and documenting their requests Uses discretion to effect timely solution of problems to ensure customer satisfaction and eliminate downtime It's Utilize AI tools to assist in troubleshooting customer issues, accelerating root cause analysis and delivering accurate, reliable solutions. What You'll Bring: Bachelor's degree in supply chain related discipline is preferred; other business management disciplines considered or equivalent combination of education and experience. Warehouse operational experience desirable Working knowledge of an ERP supply chain or warehouse management software solution desirable. Experience with NetSuite would be an advantage Prior technical troubleshooting experience is preferred Experience working in Customer Support is a plus Good written and verbal communication skills Quick learner with ability to adapt to a changing environment Excellent presentation skills (Web Demo experience desirable). Self-motivated and proactive with ability to work on multiple projects independently Ability to prioritize and stay organized, think critically and problem solve Works well individually and collaboratively with team members Prior technical troubleshooting experience is preferred Occasional Travel may be required (less than 10%) Understanding of mobile devices highly desired General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now

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  • Source: Indeed

    Network Planning Analyst

    Talkspace | Jacksonville, FL

    At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Network Planning Analyst to join our Network Planning and Strategy team. This role would be responsible for analyzing current and future demand, evaluating capacity and skill coverage, identifying gaps, and translating business needs into actionable staffing requirements. We are looking for someone who has experience develop recurring and ad hoc reporting, conduct scenario analysis, and present findings and recommendations to business leaders and wants to bring their talents into a "for purpose" space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a remote position based on Eastern Time, M-F 9a-6p. Talkspace Headquarters is located in NYC but qualified candidates do not need to reside in New York. What You'll Do Forecasting & Planning Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends. Identify and communicate trends that may impact future demand, capacity, or resource needs. Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment. Compare forecasted and actual results to identify variances and continuously improve planning assumptions. Capacity & Scenario Analysis Conduct capacity-to-volume and gap analyses to identify areas of excess capacity, constraints, and emerging needs. Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests. Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions. Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations. Reporting & Real-Time Analytics Generate and maintain recurring and ad hoc reports using Looker and Google Sheets. Build analytical models and reporting tools that improve visibility into volume, capacity, staffing requirements, and operational performance. Monitor real-time queue performance, identify emerging service or capacity risks, and recommend or coordinate remediation actions to restore performance. Investigate performance trends and variances to identify underlying drivers, risks, and opportunities. Continuously improve reporting processes, data visibility, and analytical tools. Business Insights & Communication Translate complex analysis into clear, actionable insights and recommendations for business leaders. Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions. About You 3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role. Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling. Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis. Experience conducting gap analysis and developing scenarios or what-if models. Strong experience generating operational reports and translating data into actionable insights. Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions. Experience creating presentations and communicating analytical findings to business and leadership audiences. Strong written and verbal communication skills. Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment. Bonus Points Experience with Looker, including working with Explores, dashboards, and reporting. Experience supporting multiple lines of business, markets, regions, or specialized skill sets. Experience with Tableau, Power BI, Mode, or similar business intelligence tools. Experience developing scalable or automated reporting solutions. Experience creating presentations and communicating analytical findings to business and leadership audiences Benefits Comprehensive Medical, Dental and Vision plans Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching up to 4% Voluntary benefits including disability, basic life or pet insurance, etc. Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $85,000 and $105,000. Within the salary bands, leveling corresponds to each candidate's relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world's leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world's population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind "getting help," we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse "for purpose" space. If you're equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don't meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

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  • Source: Indeed

    QA Testing Systems Analyst I

    Wounded Warrior Project | Jacksonville, FL

    Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Quality Assurance/Testing Systems Analyst builds and implements test cases for the Donor Care Systems team and produces procedural documentation for projects implemented on WWP Warrior Support platform to ensure effective and efficient fundraising and positive donor experiences. DUTIES & RESPONSIBILITIES Evaluate requirements and build manual test cases to support database integrity, ensure a positive and engaging user experience, and satisfy project business requirements. Validate requirements and test cases with WWP Warrior Support teams and maintain high standards of quality for the end user. Troubleshoot program and system malfunctions to restore normal functioning in accordance with established service level agreements. Monitor system performance to ensure proper operation. Test software performance and monitor performance of quality controls. Improve and optimize the quality assurance processes and tools and ensure solutions remain scalable and flexible to meet organizational growth and demands. Create and maintain written documentation for testing and end-user procedures. Ensure proper functional testing and end-to-end testing is executed. Ensure testing data is removed from databases. Collaborate with project personnel to identify and resolve problems. Provide users with technical support for system related activities. Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Demonstrated ability to identify information by categorization, recognize differences or similarities in system behaviors, detect changes in circumstances or events, and estimate impact to operations. Good verbal and written communications skills. Demonstrated technical writing skills and strong processes documentation ability. Effective organizational and time management skills. Demonstrated ability to troubleshoot, identify viable options, and problem-solve using excellent reasoning abilities, and demonstrating sound judgment. Demonstrated ability to effectively and efficiently manage multiple projects. High energy level. Self-starter; willing to take initiative.. Detail-oriented with strong analytical abilities. Effective interpersonal skills. Team player with ability to communicate tactfully, maturely, and to demonstrate flexibility. Proficiency with Microsoft Office programs. Unequivocal commitment to the highest standards of personal and business ethics and conduct. Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements Two years of process testing experience. Two years of technical writing and procedural documentation experience. Preferences One year of experience working with software and hardware vendors. One year of experience working with software lifecycles. One year of experience in project management. EDUCATION Requirements Bachelor’s degree. Equivalent combination of education, experience, training, and certification may be considered in lieu of degree. Preferences None. CERTIFICATIONS & LICENSURE Requirements None. Preferences None. WORK ENVIRONMENT/PHYSICAL DEMANDS General office environment; temperature controlled Up to 10% travel *ca-ml #LI-HYBRID Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

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  • Source: Indeed

    Military Records Management Analyst

    State of Florida | Saint Augustine, FL 32084

    Requisition No: 884455 Agency: Military Affairs Working Title: Military Records Management Analyst Pay Plan: SES Position Number: 62000117 Salary: $46,226.64 Posting Closing Date: 10/14/2026 Total Compensation Estimator Tool Department of Military Affairs *** OPEN COMPETITIVE*** APPLICATION DEADLINE: 11:59 p.m. on closing date VACANCY # 62000117 WORK LOCATION: St. Augustine, FL ABOUT THE DEPARTMENT OF MILITARY AFFAIRS (DMA) The mission of the Florida Department of Military Affairs is to provide management oversight of the Florida National Guard and provide units and personnel ready to support national security objectives; to protect the public safety of citizens and to contribute to the national, state and community programs that add value to the United States of America and to the State of Florida. OUR BENEFITS INCLUDE: Health Insurance Life Insurance Dental, Vision and Supplemental Insurance Retirement Benefits Vacation and Sick Leave Paid Holidays Opportunities for Career Advancement Tuition Waiver for Public College Courses Training Opportunities For benefit information available to State of Florida employees, go to http://www.mybenefits.myflorida.com CONDITIONS OF EMPLOYMENT: New employees of the Department of Military Affairs will be required to pass a pre-employment drug screening. New employees of the Department of Military Affairs are required to participate in a direct deposit/electronic transfer program. The Department of Military Affairs is paid on a monthly basis. As a CANDIDATE, you may be required to provide documentation (i.e., High School Diploma or Equivalency, College Transcripts, ETC.) to verify meeting these Minimum Qualifications. *NOTE* To be considered for this position, application must be fully completed, your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process and clearly stated within the employment history. MINIMUM REQUIREMENTS: A High School Diploma or equivalent; AND Five (5) years of professional, full-time-equivalent experience in Business Management, Business Administration, or related field. Education may substitute for experience on a year-for-year basis. DUTIES AND RESPONSIBILITIES: Directly supervises, trains, guides, and mentors two (2) subordinate Military Document Specialists in the day-to-day processing of requests for Official Military Personnel Files (OMPF), historical service records, and related archives documentation. Plans, assigns, and reviews daily workloads; establishes performance expectations; conducts formal performance evaluations; approves timesheets and leave requests; and resolves first-line personnel or administrative issues. Serves as the quality assurance and compliance checkpoint to ensure all OMPF documentation requests strictly adhere to applicable Florida Statutes, Department of Defense regulations, NGB policies, and established SOPs. Investigates and resolves complex records discrepancies and calculates historical military data to correct deficiencies before records are released or archived. Oversees and coordinates the lawful and secure transfer of military personnel records among all Florida Army and Air National Guard units, the Office of the State Surgeon, and the State Archives Section. Directs and monitors the document imaging, scanning, indexing, and digital preservation workflows within the Department of Military Affairs document retrieval systems and electronic archives (e.g., iPERMS and internal state repositories). Implements internal quality control procedures to verify scan resolution, index accuracy, metadata verification, and the physical security and lawful disposition of hard-copy documents in accordance with state and federal records retention schedules. Serves as the principal supervisory contact for complex and sensitive inquiries directed to the State Archives Branch regarding employment verifications, background investigations, state service certificates, and historical document retrieval. Interprets, coordinates, and enforces rigorous statutory compliance regarding The Privacy Act of 1974, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and the Freedom of Information Act (FOIA) / Florida Sunshine Law (F.S. Chapter 119). Authorizes the redaction and lawful disclosure of protected records, ensuring Personally Identifiable Information (PII) and Protected Health Information (PHI) are safeguarded against unauthorized release. Directs the retrieval of files and coordinates prompt, accurate responses to high-visibility inquiries, including Congressional, Gubernatorial, Inspector General (IG), and Adjutant General inquiries. Conducts sensitive record investigations and compiles official findings, summary reports, and correspondence for review and approval by the Branch Manager and the Deputy Chief of Staff, Personnel (DCSPER). Monitors inquiry response timelines to ensure strict adherence to command deadlines. Monitors sections logs, metrics, and production tracking systems to balance workload distribution between subordinate employees and minimize customer backlog. Recommends and implements continuous workflow improvements and digital modernization strategies to streamline records retrieval and eliminate administrative delays. Performs other mission-critical duties and special administrative tasks as assigned by the Branch Manager or DCSPER leadership. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to supervise, train, mentor, and evaluate subordinate employees. Ability to plan, organize, and assign daily office workflows and priorities. Ability to resolve personnel and administrative issues using agency rules. Knowledge of federal and state laws governing military records retention. Knowledge of Florida Public Records Law (Florida Statutes Chapter 119). Knowledge of The Privacy Act of 1974 and HIPAA regulations. Ability to safeguard and redact PII and PHI from unauthorized disclosure. Knowledge of military rank structure, terminology, and branch components. Knowledge of Official Military Personnel Files (OMPF) and DD 214, DD 214-1/NGB 22 documents. Knowledge of document imaging, scanning standards, and digital indexing. Proficiency in Microsoft 365 applications (Word, Excel, Teams, Outlook). Ability to navigate military personnel systems (e.g., IPPS-A, iPERMS, AX). Ability to review records, calculate military service, and fix discrepancies. Ability to prepare clear executive summaries, reports, and official letters. Ability to conduct research and draft responses for high-level inquiries. Strong customer service skills to work tactfully with Soldiers, veterans, and officials. SPECIAL REMINDERS: The State of Florida and The Department of Military Affairs participate in the E-Verify program. Federal law requires that all employers verify the identity and employment eligibility of any person hired to work in the United States. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. All members of the Florida Retirement System are required to contribute 3% of their salary on a pre-tax basis. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. The Department of Military Affairs values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: ST AUGUSTINE, FL, US, 32084 ORANGE PARK, FL, US, 32073 ST AUGUSTINE, FL, US, 32095 ST AUGUSTINE, FL, US, 32080 PALM COAST, FL, US, 32137 JACKSONVILLE, FL, US, 32231 ST AUGUSTINE, FL, US, 32086 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32259 SAINT AUGUSTINE, FL, US, 32085 PALATKA, FL, US, 32007 JACKSONVILLE, FL, US, 32221 PONTE VEDRA, FL, US, 32081 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32212 FL, US, 32178 JACKSONVILLE, FL, US, 32222 EAST PALATKA, FL, US, 32131 JACKSONVILLE, FL, US, 32256 JACKSONVILLE, FL, US, 32208 EAST PALATKA, FL, US, 32177 ORANGE PARK, FL, US, 32605 JACKSONVILLE, FL, US, 32207 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32246 PALATKA, FL, US, 32177 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 33207 HASTINGS, FL, US, 32145 JACKSONVILLE, FL, US, 32218 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32210 PALM COAST, FL, US, 32164 GREEN COVE SPRINGS, FL, US, 32043 JACKSONVILLE, FL, US, 32205 ORANGE PARK, FL, US, 32065 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32204 FLEMING ISLAND, FL, US, 32003 ST AUGUSTINE, FL, US, 32092 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32209 PONTE VEDRA BEACH, FL, US, 32082 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32202 JACKSONVILLE, FL, US, 32211 Nearest Major Market: Jacksonville

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    Junior Database Developer

    SoftThink Solutions Inc | Mayport, FL 32233

    Job title: Junior Database Developer Location: Onsite, Mayport, Florida Security Clearance: Active Secret Clearance Required on Day 1 Citizenship: U.S. Citizenship Required Position Overview The Junior Database Developer will design, develop, update, and maintain multi-user technical and administrative database applications. The position will play an important role in automating manual processes, improving data quality, streamlining administrative workflows, and reducing operational redundancies. Key Responsibilities • Design, build, update, and maintain business databases and web-based applications. • Support database architecture, development, enhancement, and maintenance activities. • Modify and enhance existing Microsoft Access applications. • Perform historical data cleanup, data validation, and report generation. • Support the existing Microsoft Access Train to Qualify (T2Q) replacement Sailor database serving approximately 750 Sailors. • Develop comprehensive workflow analyses using system-study methodologies. • Identify opportunities to automate manual processes and reduce administrative workload and redundancies. • Develop reports, queries, forms, scripts, and other database components. • Collaborate with the Metrics Business Analyst to produce professional graphics, charts, tables, and analytical products. • Assist with troubleshooting and resolving database and application issues. Required Qualifications • Bachelor’s degree in database development, computer science, information technology, or a related computer field, or equivalent military/commercial experience. • Minimum of 3 years of specialized experience in database development and business analysis. • Active Secret security clearance required on the first day of performance. • U.S. citizenship. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent written and verbal communication skills in English. • Ability to work effectively in a collaborative government-contractor environment. Required Technical Skills Candidates should have demonstrated proficiency with: • Microsoft Access • Structured Query Language (SQL) • Microsoft SharePoint • Visual Basic for Applications (VBA) • HyperText Markup Language (HTML) • Microsoft Office Suite Preferred Experience • Experience supporting the U.S. Navy, Department of Defense (DoD), or another federal government customer. • Experience developing and maintaining Microsoft Access databases. • Experience with database modernization or migration initiatives. • Experience automating administrative workflows. • Experience supporting applications with several hundred or more users or records. • Familiarity with data cleansing, reporting, and visualization. Additional Requirements The selected candidate must be able to complete required Navy/COMNAVSURFLANT annual training and comply with applicable federal workplace, safety, security, and contractor personnel requirements.

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    Data Engineer-2

    Realign | Jacksonville, FL

    Jacksonville, Florida 32201 Posted October 7th, 2026 Job Type: Full Time Job Category: IT Job Description Job Title: Data Engineer Location: Jacksonville, FL (Onsite) Fulltime Job Description Must Have Technical/Functional Skills Required Skills & Experience Identity & Access Management Must Have Technical/Functional Skills Seniority required: Senior (Years of exp: Min 9 years) -Experience in data engineering, reporting, business intelligence, or analytics roles. -Strong SQL and data modeling skills. -Knowledge of data integration, ETL processes, and reporting platforms. -Experience with dashboarding and visualization tools such as Power BI, SAP Business Objects, Tableau, or similar solutions. -Understanding of IT operations, cybersecurity, vulnerability management, or patch management processes is desirable. -Strong analytical, problem-solving, and stakeholder management skills. -Ability to translate business requirements into technical reporting solutions. Roles & Responsibilities • Design, develop, and maintain scalable data pipelines and reporting solutions supporting Patch & Vulnerability Management. • Integrate data from multiple technology and security platforms to provide a consistent view of vulnerability and patch compliance status. • Develop and automate operational, risk, KPI, and executive-level reporting. • Ensure data quality, accuracy, lineage, and traceability across reporting datasets. • Partner with Vulnerability Management, Operations, Engineering, and Technology teams to define reporting requirements and analytics use cases. • Support governance forums by providing timely reporting, trend analysis, and risk insights. • Identify opportunities to improve reporting efficiency through automation and data engineering best practices. • Maintain documentation, reporting standards, and data models supporting regulatory and internal audit requirements. Required Skills DevOps Engineer

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    Application Support Engineer-4

    Realign | Jacksonville, FL

    Jacksonville, Florida 32201 Posted October 7th, 2026 Job Type: Full Time Job Category: IT Job Description Job Title: Application Support Engineer Location: Jacksonville, FL Full Time Job Description Must Have Technical/Functional Skills Database: Oracle Operating System experience: UNIX or Linux Cloud: GCP Tools- Grafana, Splunk, Geneos, Ansible, Control-M, Terraform, GitHub/GitHub Action Roles & Responsibilities Production Support, PL-SQL, Unix, ITIL (Incident Management, Service Request, Problem Management, Change Management, Continual Service Improvement), GCP. Knowledge of any monitoring tools good to have, Understanding of DevOps/automation good to have Associate is expected to provide L2 support for critical investment banking applications Required Skills DevOps Engineer Senior Email Security Engineer

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    Automation Engineer-3

    Realign | Jacksonville, FL

    Jacksonville, Florida 32201 Posted October 7th, 2026 Job Type: Full Time Job Category: IT Job Description Automation Engineer Jacksonville, FL FTE Only Must Have Technical/Functional Skills - Experience in enterprise infrastructure environments (min 5 years) - Strong understanding of patch management and vulnerability remediation. - Familiarity with storage technologies, change management, and compliance processes. - Ability to work in a fast-paced patch remediation programme with daily standups and governance reviews. - Automate patch deployment workflows. - Develop integration with ServiceNow and patch management processes. - Automate compliance checks and remediation workflows. - Enhance existing dbRun and automation frameworks. - Build scheduling, reporting, and patch verification capabilities - Python (mandatory), minimum 5+ years experience - Ansible (mandatory), minimum 2+ years experience. Roles & Responsibilities - Manage end-to-end patch management activities across enterprise infrastructure platforms, including planning, scheduling, deployment, validation, and governance. - Drive vulnerability remediation programs by analyzing security findings, coordinating remediation efforts, and ensuring timely closure of identified risks. - Administer and support Unix/Linux infrastructure environments, ensuring high availability, performance, stability, and compliance with operational standards. - Develop and maintain automation solutions using Python to streamline patch deployment, verification, reporting, and operational processes. - Leverage Ansible for infrastructure automation, configuration management, orchestration, and standardized patch execution across environments. - Integrate patch management and operational workflows with ServiceNow to improve tracking, change management, compliance, and audit readiness. - Implement automated compliance checks and remediation workflows to ensure adherence to security, regulatory, and organizational requirements. - Collaborate with stakeholders through daily standups, governance reviews, and change management activities, providing status updates, technical guidance, and timely issue resolution. Required Skills DevOps Engineer Senior Email Security Engineer

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    Senior AI Data Platform Engineer (Contract & FTE Both)

    Realign | Jacksonville, FL

    Jacksonville, Florida 32201 Posted October 7th, 2026 Job Type: Full Time Job Category: IT Job Description Role – Senior AI Customer Data Platform Engineer with Banking & Financial Domain Location – Irving, TX / Jacksonville, FL / Tampa, FL / New York City, NY (Onsite) Contract & FTE Both Experience: 10+ Years Domain: Banking & Financial Services (Preferred) Job Summary: We are seeking a Senior AI Customer Data Platform (CDP) Engineer with strong expertise in Customer Data Platforms, Generative AI, and Data-Driven Personalization. The ideal candidate will design and build AI-powered customer engagement solutions leveraging customer 360 data, LLMs, RAG, AI Agents, and enterprise data platforms to support banking and financial services use cases. Key Responsibilities: Design and implement AI-powered solutions using Customer Data Platforms (CDP) and Generative AI. Build customer intelligence, personalization, and customer 360 solutions. Develop AI chatbots, virtual assistants, and customer service automation platforms. Integrate LLMs with customer data, CRM systems, marketing platforms, and enterprise applications. Build RAG applications leveraging customer knowledge repositories and structured/unstructured data. Develop APIs and AI services using Python. Implement data ingestion, identity resolution, customer segmentation, and activation use cases. Optimize prompts, model performance, and AI response quality. Collaborate with business, product, data, and architecture teams to deliver AI-driven outcomes. Ensure compliance with data privacy, governance, and Responsible AI standards. Core Skills (Must Have): AI Customer Data Platform Customer Data Platforms (CDP) Customer 360 Architecture Customer Identity Resolution Customer Segmentation Data Activation & Personalization CRM Integration (Salesforce preferred) Generative AI Azure OpenAI / OpenAI APIs LLMs (GPT, Claude, Gemini, Llama) Prompt Engineering RAG Architecture Lang Chain / Llama Index AI Agents / Agentic AI Data & Integration Customer Data Modeling Data Pipelines & ETL SQL REST APIs Data Governance Development Python (Mandatory) FastAPI / Flask Microservices Cloud & DevOps Azure or GCP Git / GitHub Docker CI/CD Preferred Skills: Banking & Financial Services domain experience. Experience with customer onboarding, servicing, fraud, marketing, or personalization platforms. Knowledge of MLOps and AI Governance. Experience integrating AI with Salesforce Data Cloud, Adobe Experience Platform, Tealium, Segment, or similar CDP platforms. Exposure to GitHub Copilot and AI-assisted development. Nice-to-Have: Lang Graph Semantic Kernel Hugging Face Azure AI Foundry Pinecone / Chroma / FAISS Knowledge Graphs MCP (Model Context Protocol) Experience Expectations: 8+ years of software engineering, data engineering, or AI solution development experience. 2+ years of hands-on experience with Generative AI and LLM applications. Experience implementing Customer 360 or CDP solutions. Hands-on experience integrating customer data with AI/ML models. Experience building at least one production-grade AI or RAG application. Strong understanding of customer data privacy, security, and regulatory requirements. Required Skills DevOps Engineer

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    Senior Project Engineer

    Baker Construction Enterprises | Jacksonville, FL

    Senior Project Engineer Company Name: Baker Concrete Construction, Inc Location: Jacksonville, FL, US, 32081 Req ID: 8488 Travel: Up to 25% Number of Openings: 1 Achieve more in your career with the nation’s leading specialty concrete contractor. At Baker Construction, you’ll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you’ll be integral to building the future of our country and our company. You’ll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you’ll have everything you need to define your career on your terms. Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker. Summary The Senior Project Engineer supports field activities and spends a majority of time working with the Project Manager supporting project administration on multiple small projects, or one medium to large-sized project. This position often functions as the “go to person,” and may have supervisory responsibilities for support functions such as Document Control, QA/QC, Project Scheduler, Project Cost Controller, etc. Roles and Responsibilities The Senior Project Engineer will possess competency in the following areas in order to perform his/her role in a safe, productive, and effective manner. Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role. They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job. Supports Project Manager on the Management of Cost and Schedule Submits and/or approves monthly billings and earned value reports Manages development of critical path project schedule documents on one medium to large-sized project, or multiple small to medium-sized projects Manages analysis of targets and goals, job cost summaries, and other reports Works with the Superintendent and Project Manager to affect positive change relating to project resources Supports the Project Manager by reviewing and negotiating change orders and tracks status Manages the procurement process and makes recommendations to the Project Manager Approves field purchase orders for standard purchase packages Analyzes project financial performance and participates in the project financial reviews Supports Project Engineering and Quality Supports Project Safety and Risk Management Oversees the Work of Direct Reports Ensures a Safe Work Environment Participates in Training / Certifications Requirements Bachelor’s degree from an accredited college or university and 4 years’ of experience, or 8 years’ of construction related experience and/or training; or equivalent combination of education and experience Proficiency in Microsoft software programs such as Word, Excel, and PowerPoint Basic understanding of construction software such as Primavera, Timberline Ability to understand, customize and modify spreadsheets Requires ability to maneuver in and out of job site trailers and various stages of job site terrains Frequently required to use hands to handle or feel Regularly required to sit, talk and listen Occasionally required to stand, walk, and reach with hands and arms Must have the ability to exert physical effort, handling average weight objects up to 20 pounds At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness. Baker is an EOE Disability/Veterans Employer. Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing [email protected] or calling 1-513-539-4000 and asking for HR. Nearest Major Market: Jacksonville

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    Senior Epic Analyst – Ambulatory Care

    Deloitte | Jacksonville, FL 32202

    Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Senior Epic Analyst - Ambulatory Care, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities This role is for Epic implementation work. Work will be remote most of the time but should be open to a potential for on-site should the client request that level of support. This is a very large implementation and build team for this work. This role requires a deeply experienced Epic analyst to work implementation, build and strong experience with SDLC for Epic. Provide specialized expertise in Epic systems to support the implementation and optimization of healthcare solutions. Configure and customize Epic modules according to project requirements. Troubleshoot and resolve issues related to Epic systems. Conduct system testing and validation to ensure functionality and performance. Provide training and support to end-users on Epic applications. Document system configurations, workflows, and processes for future reference. The Team AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Qualifications Required Active Certification in Epic Ambulatory, preferably with at least one specialty certification 5+ years of collaboration skills as this role will work closely with business partners throughout design and implementation activities. 5+ years of hands-on Epic build experience 5+ years of experience in application workflows, troubleshooting, testing and support 5+ years analytical problem-solving, communication and project management skills Demonstrative understanding of technical documentation Demonstrative understanding of Change control processes Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience Limited immigration sponsorship may be available Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices - Deloitte US Careers Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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    Analyst II, Cybersecurity

    FIS | Jacksonville, FL 32202

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About FIS Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Current and future sponsorship are not available for this position Jacksonville, FL Hybrid (three days in-office, two days virtual) About the Role We are seeking a Cyber Security Engineer II to join our Network Security Engineering team. This role is responsible for the deployment, administration, and optimization of enterprise security solutions, primarily focused on Palo Alto Networks technologies. The ideal candidate will have strong network security fundamentals, an understanding of cloud security principles, and the ability to support security initiatives across hybrid environments. Key Responsibilities Deploy, manage, and support Palo Alto firewalls, Panorama, and GlobalProtect VPN solutions. Implement and maintain security policies, NAT/PAT, segmentation, and threat prevention controls. Participate in security architecture reviews and support secure solution design across on-premises and cloud environments. Troubleshoot complex network security issues and support incident response activities. Collaborate with infrastructure, cloud, application, and security teams to deliver secure business solutions. Leverage automation, scripting, and AI-assisted tools to improve operational efficiency and security effectiveness. Support change management, risk assessments, and security governance activities. Required Skills & Experience 3+ years of experience in Network Security or Cyber Security Engineering. Hands-on experience with Palo Alto NGFW, Panorama, and GlobalProtect. Strong understanding of TCP/IP, DNS, routing, VPN technologies, and network troubleshooting. Experience implementing security policies, NAT, VPNs, and security profiles. Knowledge of common cyber threats, attack techniques, and security best practices. Understanding of ITIL processes, including incident and change management. Preferred Skills Basic understanding of Azure, AWS, or GCP security concepts. Exposure to cloud networking, IAM, Zero Trust, and hybrid connectivity models. Knowledge of security architecture principles and defence-in-depth strategies. Experience with PowerShell, Python, or infrastructure automation. Awareness of AI-driven security operations, analytics, and automation capabilities. Preferred Certifications PCNSA / PCNSE AZ-500 Security+ CISSP (or Associate) CCNP Security What we offer you A modern, international work environment and a dedicated, motivated team. A broad range of professional education and personal development opportunities. The chance to work on challenging, relevant issues in financial services and technology. A work environment built on collaboration, flexibility, and respect. Varied and challenging work that helps you grow your product, functional, domain, and leadership skillset. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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    Analyst Lead, Product Technical Support

    FIS | Jacksonville, FL 32202

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS. Role location: Required hybrid schedule in one of our talent centers, Jacksonville, Atlanta, Milwaukee or New York About the Role: As a Product Technical Support Analyst Lead, you will resolve complex product and technical issues, manage escalated support cases, and serve as a trusted resource for customers and internal teams. You will drive issues from initial assessment through resolution while delivering a high-quality customer experience. This role combines advanced troubleshooting, stakeholder communication, and continuous process improvement. Your Key Responsibilities: Manage complex incidents and service requests through full resolution, ensuring timely and effective outcomes. Troubleshoot advanced product and technical issues, performing root cause analysis and coordinating escalations when needed. Communicate status, resolutions, and recommendations to customers and internal stakeholders. Meet service level commitments while identifying opportunities to improve support processes and operational efficiency. Create and maintain knowledge articles, documentation, and support resources. Analyze trends and recurring issues to recommend product, process, and service improvements. Lead or contribute to projects and initiatives that enhance support delivery and customer satisfaction. What You Bring: Required Qualifications Experience supporting enterprise software, technology products, or business applications. Strong troubleshooting, analytical, and problem-solving skills. Experience managing complex customer issues and escalations in a service-oriented environment. Excellent written and verbal communication skills with the ability to collaborate across teams. Experience documenting solutions, building knowledge resources, and driving process improvements. Preferred Qualifications Experience with incident management, problem management, or service delivery best practices. Experience leading projects, operational initiatives, or cross-functional efforts. Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience. The Impact You'll Make: As a Product Technical Support Analyst Lead, you will play a key role in delivering exceptional customer support and operational excellence. You will work closely with product, technology, and service teams to resolve complex issues, improve service quality, and enhance the customer experience. Your expertise and insights will help drive continuous improvement across support operations and contribute to the success of our customers and business. Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology. We offer: Internal career growth opportunities Opportunities to innovate in fintech Inclusive and diverse team atmosphere Professional and personal development Resources to contribute to your community Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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    Analyst Senior, Managed Service

    FIS | Jacksonville, FL 32202

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description Location: Jacksonville, FL Work Model: Hybrid (three days in-office, two days virtual) At FIS FIS is a global leader in financial technology, helping businesses, financial institutions, and communities navigate an evolving world through innovative solutions. Join a collaborative team where your expertise, ideas, and passion for continuous improvement can help shape the future of fintech while advancing your own career. About the Role As an Analyst Senior, Managed Service, you will lead the development and growth of outsourced business processes that support client and business objectives. You will drive operational excellence through process analysis, service improvements, and cross-functional collaboration while serving as a trusted partner to clients and internal stakeholders. This role combines operational leadership, client relationship management, and process improvement. You will work independently to resolve complex issues, implement enhancements, and support managed service delivery while mentoring team members and contributing to broader departmental goals. What You Will Be Doing Lead the development and growth of outsourced business processes to ensure effective service delivery and operational support. Analyze existing operational processes and procedures to identify opportunities for improvement and increased efficiency. Recommend and implement process enhancements that align with departmental goals and performance objectives. Design and support systems and workflows that streamline and optimize outsourced business processes. Partner with Sales, Operations, Information Technology, and other business units to align services with client requirements and business strategies. Assist with onboarding new clients and support the successful implementation of managed services. Build and maintain strong client relationships, serving as a primary point of contact for service-related questions, issues, and escalations. Identify opportunities to improve service quality, operational efficiency, and client satisfaction. Collaborate with cross-functional teams to develop and implement process and service enhancements. Monitor compliance with contractual obligations and coordinate with Legal and Contract Management teams to address exceptions or concerns. Resolve complex operational issues using sound judgment, analytical thinking, and problem-solving skills. Provide coaching, guidance, and training to less experienced team members. Support departmental initiatives and contribute to the achievement of broader business objectives. What You Bring Required Qualifications Bachelor's degree or equivalent combination of education, training, and experience. Experience supporting managed services, outsourced business processes, operations, client services, or a related field. Strong analytical and problem-solving skills with the ability to evaluate complex situations and recommend solutions. Experience identifying and implementing process improvements that enhance operational performance. Ability to work independently while managing multiple priorities and deadlines. Strong verbal and written communication skills with the ability to interact effectively with clients and internal stakeholders. Experience collaborating with cross-functional teams to achieve business objectives. Ability to build and maintain strong client relationships. Demonstrated ability to coach, mentor, and support the development of others. Preferred Qualifications Experience in a managed services environment. Experience supporting client onboarding, implementation, or service transition activities. Knowledge of contract compliance, service delivery management, or operational governance processes. Experience working with Sales, Technology, Legal, or Contract Management teams. Familiarity with process improvement methodologies and operational best practices. Added Bonus If You Have Strong customer service mindset with a focus on delivering positive client outcomes. Ability to identify opportunities for innovation and operational efficiency. Experience influencing stakeholders and driving change across multiple functions. Strong organizational and project coordination skills. What We Offer Opportunities to work on meaningful initiatives that impact clients and business performance. A collaborative and inclusive work environment that values diverse perspectives. Professional development resources, learning opportunities, and career growth. Exposure to cross-functional teams and industry-leading financial technology solutions. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. Equal Employment Opportunity FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic. Sourcing Model Recruitment at FIS primarily follows a direct sourcing model. We work with selected recruitment partners only through established agreements and do not accept unsolicited resumes from agencies that do not have a signed agreement with FIS. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

    Apply on Indeed : Analyst Senior, Managed Service (opens in new window)
  • Source: Indeed

    Junior Database Developer

    Pivot Path Solutions | Jacksonville, FL 32228

    Based in the Washington, D.C. Metro area, Pivot Path Solutions, LLC is a government contracting and business solutions firm that offers enterprise IT solutions, strategic and acquisition planning, organizational development, and medical research and analytics services to help customers adapt and thrive in changing market conditions. Position Summary Location: Naval Station Mayport, Jacksonville, FL Clearance: Active Secret clearance required at start of work Citizenship: U.S. citizenship required Work Hours: Monday-Friday, 0730-1630 local time, excluding federal holidays Job Summary Pivot Path is seeking a Junior Database Developer to support Naval Station Mayport in Jacksonville, FL with database development, reporting, workflow analysis, and metrics support. The role will focus on designing, creating, updating, and maintaining multi-user database and web-based tools that support Navy maintenance, readiness, training, and administrative operations. Responsibilities Design and create databases for metrics analysis using Microsoft Access, SharePoint, SQL, VBA, HTML, MS Office, and similar tools. Develop, update, and maintain databases used to track and report operational data metrics. Collaborate with the Metrics Business Analyst, Subject Matter Experts, Chief of Staff, and Department Heads. Support data analysis for maintenance, sustainment, Preventative Maintenance Availabilities, Operational Availability, Material Availability, Train to Qualify replacement sailors, and other operational needs. Assist with workflow analysis and process improvement to reduce redundant work, rework, and duplicative data collection. Develop qualitative and quantitative reports, graphs, charts, tables, dashboards, and other decision-support products. Provide recommendations on database design, reporting tools, metrics, and business process improvements. Support recurring status meetings and provide updates, recommendations, and barriers to success. Assist with T2Q database cleanup, report development, maintenance database design, process flows, and weekly deliverables. Minimum Qualifications Bachelor’s degree from an accredited U.S. college or university, or equivalent military/commercial experience in database development or a computer-related field. At least three years of specialized experience in database development and business analysis. Proven proficiency with MS Access, SharePoint, MS Office Suite, SQL, VBA, and HTML. Experience building and maintaining business applications. Strong oral and written English communication skills. Ability to work collaboratively with Government personnel, analysts, SMEs, and leadership. Strong interpersonal skills and a team-oriented approach to problem solving. What We Offer: Pivot Path Solutions strives to attract, motivate, and retain the best people in the industry. Our benefits package reflects our continued commitment to our employees by prioritizing the health and well-being of each member. The Company offers a comprehensive compensation package that includes: Comprehensive benefits package, including health, dental, and vision insurance Generous Contribution on Health, Dental and Vision Insurances 100% Employer Paid Group Life Insurance, Short Term and Long-Term Disability Safe Harbor 401(K) Plan Health Saving Account (HSA) Healthcare Flexible Saving Account (FSA) and Dependent Care FSA Education Reimbursement Employee Referral Program U.S. Citizenship is required, and all selected applicants will be subject to a government security investigation. This includes meeting the eligibility requirements for access to classified information and the ability to obtain government-granted security clearance. Individuals may also be subject to background investigation including criminal history, employment verification, education verification, drug testing, and creditworthiness. hJjk4qLNsT

    Apply on Indeed : Junior Database Developer (opens in new window)

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