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  • Source: Indeed

    Cyber Operate SOC L2 Analyst – Senior Consultant

    Deloitte | Jacksonville, FL 32202

    Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Recruiting for this role ends on 12/31/2026. Work you'll do As a Managed Services Engineer III on the Cyber Operate Offering team, you will be responsible for... Conduct advanced analysis of the results of monitoring solutions, assess escalated outputs and alerts from Level 1 Analysts, and ensure that all identified events are promptly validated and thoroughly investigated. Perform root cause analysis and ad hoc searches related to relevant threat intelligence or emerging threats; assist the Threat Hunting team with advanced investigations as needed; and perform continuous monitoring of new threat sources and intel. Analyze network data (e.g., packets and logs) and endpoint data (e.g., logs and malicious artifacts) using SIEM and various tools; analyze malware (executables, scripts, and documents) to determine indicators of compromise; and create signatures for future detection of similar samples. Advise on development of detection engineering content and testing; provide guidance on response action plans for information risk events and incidents based on incident type and severity; and provide end-to-end event analysis, incident detection, and escalations to Shift Lead/Engineering/SDMs and SOC Manager using documented procedures. When necessary, and with the SOC Manager's approval, devise and document new procedures and runbooks/playbooks; comply with and update processes, runbooks, templates, and procedures based on experience and best practice; track and report SOC SLAs; maintain individual certifications and learning requirements; and assist Shift Leads and fulfill Shift Lead responsibilities in their absence. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Our Cyber Operate offering Operates clients' critical cyber assets as a fully managed service or working in partnership with clients. Provides talent, leading technologies, and processes to operate client cyber capabilities, including the identity lifecycle, security operations, threat intelligence, application security business transformation, and continuous compliance. Qualifications Required: Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience 2+ years of experience in cybersecurity or security operations Experience in security technologies such as: Security information and event management (SIEM), IDS/IPS, Data Loss Prevention (DLP), Proxy, Web Application Firewall (WAF), Endpoint detection and response (EDR), Anti-Virus, Sandboxing, network- and host-based firewalls, Threat Intelligence, Penetration Testing, etc. Knowledge of Advanced Persistent Threats (APT) tactics, techniques, and procedures; understanding of possible attack activities such as network probing/scanning, DDOS, malicious code activity, etc. Understanding of networking protocols such as TCP/IP, DNS, and HTTP; knowledge in system security architecture and security solutions Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Work shifts on a rotating basis for 24/7 support of clients and work 50% of time from a Deloitte office. Limited immigration sponsorship may be available. Preferred: Experience with threat hunting, detection engineering and vulnerability management Programming experience in one or more languages Certified Information Systems Security Professional (CISSP), Certification in Certified Intrusion Analyst (GIAC), Continuous Monitoring (GMON), Certified Ethical Hacker (CEH) or equivalent The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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  • Source: Indeed

    Data Engineering Manager

    Deloitte | Jacksonville, FL 32202

    Healthcare Data Engineering Manager Deloitte Consulting's technology professionals help clients identify and solve their most critical information and technological challenges. We provide advisory through end-to-end implementation services as well as outsourcing services and are recognized in the marketplace for capabilities across the spectrum. Recruiting for this role ends on 11/1/2026 Our experienced technology professionals offer deep technical experience in their area of focus and are committed to delivering efficient, technology-based solutions to our clients. Our professionals are also aligned to industry sectors. By combining our technical capabilities with our industry experience, we create unmatched market offerings to solve our clients' business issues. Additionally, we have long-term partnerships with many of the world's leading technological companies, allowing us to understand solution alternatives and recommend and support the most appropriate solution for our clients. By leveraging these elements, we can help our clients convert leading edge ideas into tangible results. Work you'll do Technical management leading a team responsible for designing, developing, and operationalizing scalable healthcare data platforms and integration pipelines across claims, payments, member, provider, eligibility, medical, and pharmacy domains. Responsible for designing, developing, and operationalizing scalable healthcare data platforms and integration pipelines across claims, payments, member, provider, eligibility, medical, and pharmacy domains. Ability to deliver cloud-based data products using Azure Databricks, PySpark, Python, AWS services, Teradata Vantage, Informatica, Airflow, GitHub, and Azure DevOps. The successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The Team AI & Data offers a full spectrum of solutions for designing, developing, and operating cutting-edge Data and AI platforms, products, insights, and services. Our offering helps clients innovate, and enhance their data, AI, and analytics capabilities, ensuring they can mature and scale effectively. Required Qualifications 10+ years of overall consulting experience including Management 7+ years in healthcare specifically with knowledge in Medicare business Requirements gathering and stakeholder coordination Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience Limited immigration sponsorship may be available. Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred Strong analytical, problem-solving, communication, stakeholder-management, offshore coordination, documentation, and knowledge-transfer skills Analytical ability to manage multiple projects and prioritize tasks into manageable work product Can operate independently or with minimum supervision Excellent Written and Communication Skills Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $147,000 to $174,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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  • Source: Indeed

    Data Engineer Sr. Consultant

    Deloitte | Jacksonville, FL 32202

    Healthcare Data Engineer Sr. Consultant Deloitte Consulting's technology professionals help clients identify and solve their most critical information and technological challenges. We provide advisory through end-to-end implementation services as well as outsourcing services and are recognized in the marketplace for capabilities across the spectrum. Recruiting for this role ends on 11/1/2026 Our experienced technology professionals offer deep technical experience in their area of focus and are committed to delivering efficient, technology-based solutions to our clients. Our professionals are also aligned to industry sectors. By combining our technical capabilities with our industry experience, we create unmatched market offerings to solve our clients' business issues. Additionally, we have long-term partnerships with many of the world's leading technological companies, allowing us to understand solution alternatives and recommend and support the most appropriate solution for our clients. By leveraging these elements, we can help our clients convert leading edge ideas into tangible results. Work you'll do Technical lead, responsible for designing, developing, and operationalizing scalable healthcare data platforms and integration pipelines across claims, payments, member, provider, eligibility, medical, and pharmacy domains. Senior Data Engineer responsible for designing, developing, and operationalizing scalable healthcare data platforms and integration pipelines across claims, payments, member, provider, eligibility, medical, and pharmacy domains. Ability to deliver cloud-based data products using Azure Databricks, PySpark, Python, AWS services, Teradata Vantage, Informatica, Airflow, GitHub, and Azure DevOps. The successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The Team AI & Data offers a full spectrum of solutions for designing, developing, and operating cutting-edge Data and AI platforms, products, insights, and services. Our offering helps clients innovate, and enhance their data, AI, and analytics capabilities, ensuring they can mature and scale effectively. Required Qualifications 10+ years of overall consulting experience 6+ years in healthcare specifically with knowledge in Medicare business Requirements gathering and stakeholder coordination Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience Limited immigration sponsorship may be available. Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred Strong analytical, problem-solving, communication, stakeholder-management, offshore coordination, documentation, and knowledge-transfer skills Analytical ability to manage multiple projects and prioritize tasks into manageable work product Can operate independently or with minimum supervision Excellent Written and Communication Skills Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $127,000 to $150,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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  • Source: Indeed

    Cyber Operate SOC L1 Analyst – Consultant

    Deloitte | Jacksonville, FL 32202

    Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions that help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Recruiting for this role ends on 12/31/2026. Work you'll do As a Managed Services Engineer II on the Cyber Operate team, you will be responsible for... Monitor security alerts generated by security tools; provide continuous monitoring as required; and follow documented standard operating procedures (SOPs) and playbooks to acknowledge, validate, and escalate security alerts within service-level agreement (SLA) timeframes. Respond to incidents using documented procedures and templates; determine whether activity is valid or a false positive; investigate client notifications regarding security alerts; and ensure the accuracy and completion of all tickets. Coordinate and address hotline calls as necessary; review client feedback on escalated tickets; and escalate required corrective actions to Level 2 (L2) analysts, as applicable. Perform threat-based indicator-of-compromise (IOC) searches using designated tools; monitor new threat and intelligence sources; and provide content-tuning recommendations to the L2 team for effective solution delivery. Document shift handover details and meeting minutes; notify shift leads when procedures need updating; maintain processes, runbooks, templates, and procedures; complete required certifications and learning; and comply with access requirements, client-specific training, and shift and office guidelines. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Our Cyber Operate offering Operates clients' critical cyber assets as a fully managed service or working in partnership with clients. Provides talent, leading technologies, and processes to operate client cyber capabilities, including the identity lifecycle, security operations, threat intelligence, application security business transformation, and continuous compliance Qualifications Required: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or another information technology discipline; or equivalent experience. 1+ years of experience in cybersecurity or security operations. Documented coursework, training, certification, or experience with Security Information and Event Management (SIEM) technology and security technologies, including intrusion detection and prevention systems (IDS/IPS), Data Loss Prevention (DLP), proxy technology, web application firewalls (WAF), endpoint detection and response (EDR), antivirus tools, sandboxing, network- and host-based firewalls, threat intelligence, and penetration testing. Documented coursework, training, certification, or experience identifying attack activity, including network probing and scanning, distributed denial-of-service (DDoS), and malicious code activity; networking protocols, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Hypertext Transfer Protocol (HTTP); and system security architecture and security solutions. Ability to work rotating shifts for 24/7 client support and work from a Deloitte office 50% of the time. Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Experience with threat hunting, detection engineering, or vulnerability management. Programming experience in one or more languages. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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  • Source: Indeed

    Jr. Videographer

    Jacksonville, FL

    Zawyer Sports is seeking highly motivated, outgoing, and dedicated candidates for our Jr. Videographer Position. Candidates should expect to build upon their work experience in the fast-paced, results driven world of sports. This role will join our Zawyer Sports Marketing Department and work on capturing video and editing videos for all of our teams, facilities, and clients. Finalists will be contacted for interviews. The Jr. Videographer is responsible for creating, filming, editing, and producing video-based digital (social & website) content. Responsibilities: Work directly with the marketing department and Zawyer leadership on brainstorming, developing, and driving video projects. Film and edit original short and long form videos featuring stories about our Teams and Players, corporate and community partners using creative storytelling, hype videos, social media videos, foundation videos, client videos, OTT/tv commercials, and more. Film at events/games/practices and in the community. Film and edit for our non-sport clients as well. Quickly assemble edits and implement notes from creatives and clients. Adhere to Franchise brand standards, critical initiatives, and established voice across video projects. Work with other members of the team to accomplish the video goals while advancing the goals of the business. Identify fresh and emerging internal and external opportunities to promote the teams on digital platforms. Optimize content for the best performance on each respective digital platform - Facebook, Twitter, Instagram, YouTube, TikTok, Social Ads, and Website. Manage multiple projects with constantly shifting timelines. Apply available data and analytics to make or adjust programming and content decisions. Process, organize, and maintain video file organization (source files, finished files) within our existing systems. Operate a variety of camera systems while also maintaining and ensuring accurate equipment storage and upkeep. Travel as needed. Other duties as assigned. Qualifications: 2-3 years experience in video production/video editing. Experience with the Adobe Creative Suite focusing on Premiere, After Effects. Experience creating and implementing motion graphics, color grading, and sound mixing. Social optimized (Facebook, TikTok, IG, Twitter and YouTube) experience preferred. Experience directing on-camera talent. Production experience working with common high definition cameras. Flexibility to work events including nights, weekends, and holidays as needed. Flexibility in terms of handling a variety of assignments, for multiple brands, under tight deadlines while maintaining a strong focus on branding, consistency and quality Independent, creative problem-solver Highly organized, motivated and responsible with good time and project management abilities A team player with excellent interpersonal skills and a strong customer service orientation Strong interpersonal skills, and the ability to work in a cross-team environment Knowledge of hockey, baseball, basketball and photography a plus We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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  • Source: Indeed

    Jr. Videographer

    Jacksonville Icemen | Jacksonville, FL

    Zawyer Sports is seeking highly motivated, outgoing, and dedicated candidates for our Jr. Videographer Position. Candidates should expect to build upon their work experience in the fast-paced, results driven world of sports. This role will join our Zawyer Sports Marketing Department and work on capturing video and editing videos for all of our teams, facilities, and clients. Finalists will be contacted for interviews. The Jr. Videographer is responsible for creating, filming, editing, and producing video-based digital (social & website) content. Responsibilities: Work directly with the marketing department and Zawyer leadership on brainstorming, developing, and driving video projects. Film and edit original short and long form videos featuring stories about our Teams and Players, corporate and community partners using creative storytelling, hype videos, social media videos, foundation videos, client videos, OTT/tv commercials, and more. Film at events/games/practices and in the community. Film and edit for our non-sport clients as well. Quickly assemble edits and implement notes from creatives and clients. Adhere to Franchise brand standards, critical initiatives, and established voice across video projects. Work with other members of the team to accomplish the video goals while advancing the goals of the business. Identify fresh and emerging internal and external opportunities to promote the teams on digital platforms. Optimize content for the best performance on each respective digital platform - Facebook, Twitter, Instagram, YouTube, TikTok, Social Ads, and Website. Manage multiple projects with constantly shifting timelines. Apply available data and analytics to make or adjust programming and content decisions. Process, organize, and maintain video file organization (source files, finished files) within our existing systems. Operate a variety of camera systems while also maintaining and ensuring accurate equipment storage and upkeep. Travel as needed. Other duties as assigned. Qualifications: 2-3 years experience in video production/video editing. Experience with the Adobe Creative Suite focusing on Premiere, After Effects. Experience creating and implementing motion graphics, color grading, and sound mixing. Social optimized (Facebook, TikTok, IG, Twitter and YouTube) experience preferred. Experience directing on-camera talent. Production experience working with common high definition cameras. Flexibility to work events including nights, weekends, and holidays as needed. Flexibility in terms of handling a variety of assignments, for multiple brands, under tight deadlines while maintaining a strong focus on branding, consistency and quality Independent, creative problem-solver Highly organized, motivated and responsible with good time and project management abilities A team player with excellent interpersonal skills and a strong customer service orientation Strong interpersonal skills, and the ability to work in a cross-team environment Knowledge of hockey, baseball, basketball and photography a plus We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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  • Source: Indeed

    Center Manager

    Episcopal Children's Services | Orange Park, FL 32073

    Description: JOIN THE ECS4Kids TEAM ECS4Kids (formerly Episcopal Children’s Services) is a 2026 Top Workplace that honors young children’s immense potential by helping them enter school ready to learn. We cultivate lifelong learners by immersing children in enriching guided experiences and discovery-oriented approaches. Through programs like Voluntary Prekindergarten (VPK), Head Start, School Readiness, Child Care Resource & Referral (CCRR), and more, our dedicated professionals work with families and caregivers throughout Florida to promote children’s well-being. These enable us to strengthen key areas including motor development, cognitive development, social and emotional development, language and communication skills, and problem-solving skills. Partner with us to help empower communities to rise above generational poverty with comprehensive early childhood education and holistic family support. We have career opportunities available in several counties throughout Northeast and Central Florida. ECS4Kids offers a competitive benefit package which includes: Medical, dental and vision insurance 403(b) plan with 5% employer match Employee Assistance Program (EAP) Long-term & short-term disability insurance Employer-paid life insurance Paid holidays Generous paid time off Career development Qualifying employer for Public Service Loan Forgiveness Program GENERAL DESCRIPTION: The Center Manager is responsible for the overall operation of the assigned center and staff members. MAJOR RESPONSIBILITIES: Monitor the EHS/HS site to ensure compliance with the Head Start/Early Head Start Performance Standards, Florida Department of Children & Families, and NAEYC/APPLE Accreditation standards. Promote a culturally sensitive educational program that is developmentally appropriate for each child's age and language. Ensure classrooms meet the standards for high-quality learning environments. Provide leadership and supervision to the teaching staff by providing direct feedback in the areas of performance and professional development. Support teachers in curriculum implementation, child observations, and analysis of child data. Work cooperatively with the Family Advocate to ensure that in-kind is collected and properly calculated monthly. Enroll eligible 4-years-olds into the Voluntary Pre-Kindergarten program and fill open slots as needed throughout the school year. Submit all required VPK paperwork and reports to the appropriate ECS staff as required. Work with Family Advocate to plan parent committee meetings, workshops, trainings, and other parent involvement activities to help generate Non-Federal Match. Establish a relationship of mutual trust and two-way communication with parents, providing support to staff in relationship building and parent take-home activities and ensuring that each family has a minimum of two parent-teacher conferences and two home-visits per year. Coordinate, develop and provide infant/toddler and/or preschool training and technical assistance as needed to teaching staff. Lead and facilitate regular staff meetings with teaching and center staff (according to Center Manager workplan) to review policies, procedures and their implementation that include team building activities, conflict resolution and peer mediation. These meetings should include Family Advocates to ensure that there is regular communication amongst all center staff. Provide support to the center in the absence of staff and follow proper procedures to enlist substitutes, adhering to the established budgetary limits. Work with the Education Manager, Education Specialist and teaching staff to ensure quality classroom environments with regard for student perspective. Model appropriate child guidance techniques that include redirection, positive reinforcement, anticipation of and elimination of potential problems, and verbalization of feelings as needed for teachers to help support challenging behaviors in the classroom. Coordinate and schedule meal preparation, service and clean-up that comply with all regulations. Create daily schedules that include all HS & APPLE requirements that promote a balance of quiet, child-initiated, teacher directed and age-appropriate activities using Creative Curriculum as a guide. Participate in summer screenings and as children enroll throughout the year. Work with health support staff to ensure children receive the health, mental health, and/or special needs services that they may be eligible for. Enter and print all health screening information as discussed in procedures. Participate in and supports community activities. Initiate and maintain collaborative relationships with the local schools and community partners. Ensure that records in the classroom such as lesson plans, individual child goals, daily attendance, meal counts, child assessments, portfolios and education files are maintained. Account for petty cash and follow procedures to replace funds as they are used. Ensure administrative tasks, such as monthly nutrition paper work, health and safety documentation, monthly reimbursements, performance reviews, professional development plans, staff files, etc. are accurately maintained and submitted in a timely manner. Maintain supplies needed to operate the center and implement curriculum. Manage the center budget to ensure adequate yearly funds for program supplies, office supplies and other expenditures. Monitor staff time and attendance records and addresses and documents attendance concerns following the attendance policy guidelines. Develop a plan for achieving in-kind contributions at the center level Participate in and monitor the daily maintenance of the site. Follow procedures for reporting maintenance needs in a timely manner. Attend required workshops and in-service trainings and stay current in the field of ECE by reading articles and books and by attending conferences, workshops and peer group meetings. All other duties as requested to maintain the success of the center and ECS. (These essential job functions are not to be construed as a complete statement of duties performed. Employees will be required to perform other related marginal duties as required.) ORGANIZATIONAL RELATIONSHIP: This position reports to the Manager of Center Operations. Requirements: EDUCATION AND EXPERIENCE: Bachelors degree in Early Childhood Education, Management or related field preferred with related child care management experience Director’s Credential; VPK endorsed for applicable centers SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of governmental, educational, and religious standards set forth by DCF, NAEYC/APPLE, Head Start and any other agency to which the agency commits Commitment to strengthen families but with ultimate commitment to the well being of the child Ability to build and maintain good human relations with staff and parents. Ability to work with the public in a tactful and diplomatic manner Ability to perform tasks with little direct supervision Ability to exercise good judgment and emotional maturity Knowledge of applicable safety and abuse-reporting procedures Knowledge of Microsoft Office products at an intermediate to advanced level Ability to communicate effectively both orally and in writing Ability to maintain confidential information Ability to plan and organize work as well as maintain records and prepare reports Ability to multi-task, prioritize and work in fast-paced environment CERTIFICATIONS: Complete TB screening & physical before having direct contact with children. Renew every 2 years. Commence within ninety (90) days and complete within 12 months of employment the DCF required 45-hour training. Complete on-line Food Handlers course Serving Safe Food in Childcare within 90 days of employment. Must have current First Aid and Pediatric Cardiopulmonary Resuscitation (CPR) training. Complete a minimum of 25 hours of in-service training annually, July 1- June 30. Renewal of Director’s Credential six months prior to expiration date to ensure compliance ENVIRONMENTAL CONDITIONS: Works inside in a child care setting Some travel required Some night and/or weekend work possible ESSENTIAL PHYSICAL SKILLS: Acceptable eyesight (with or without correction) Acceptable hearing (with or without correction) Ability to communicate both orally and in writing Ability to lift up to 50 pounds. (Reasonable accommodations will be made for otherwise qualified individuals with a disability) Background Requirements A Level II Background Screening which consists of a local, state, and federal criminal check will be completed on all employees and any contracted employee position, intern position or volunteer position in which individuals have contact with children, have access to confidential information and / or are in a position of special trust. To learn more about the system used to conduct these checks, you can use this link - https://info.flclearinghouse.com/

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    Manager – Laboratory

    Chemours | Starke, FL

    As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. Chemours is seeking a Laboratory Supervisor to join our growing Minerals team! This position will report directly to the Sales Leader and can be based at either our Florida or Geogia location. The Laboratory Supervisor oversees day-to-day operation of the Separations and Control Labs located in Starke, FL and Offerman, GA to ensure efficient and timely turnaround of quality analysis results. This includes supervision of Laboratory Technicians, scheduling of tasks, and monitoring the calibration and maintenance of all lab equipment, while maintaining safety and environmental standards. The responsibilities of the position include, but are not limited to, the following: · Ensure adherence to all MSHA Safety and Environmental rules as well as Chemours’ safety, environmental, and company policies and procedures (including Chemours’ Life Savings Rules) · Maintain proficiency in laboratory procedures and underlying principles related to the methods in order to provide adequate training to employees and provide performance management to support continuous learning and consistent reliable lab results · Schedule and deploy technicians to Separation Lab and Control Lab to achieve objectives in a cost-effective manner · Supervise laboratory technicians in the use of XRF and other analytic equipment and methods, including computerized data handling and reporting. Troubleshoot assay problems · Ensure efficient and timely turnaround of production sample analysis for various Minerals’ processing areas · Coordinates, assigns, oversees, and conducts lab analysis work on all routine and non-routine samples, tasks and special projects requested by Chemours Minerals’ exploration, operations, and business, as well as Chemours’ off-site clients · Daily reviews of production test data to ensure accurate, reliable results · Monitor and maintain the appropriate level of lab inventory items to ensure no interruption to the day-to-day operation of the laboratory and processing of routine samples · Coordinate and schedule proper calibration, maintenance, and repairs of all laboratory equipment with service providers · Coordinate and monitor the progress and timely completion of maintenance work orders · Ensure a high standard of housekeeping is maintained in all assigned areas · Payroll Time keeping – record keeping and submittal of regular time, over time, vacation, holidays etc. for payroll · Cultivate and maintain a respectful team work environment The following is required for this role: · Minimum of four years’ experience in laboratory operations · Strong verbal and written communication skills · Highly skilled in the use of standard desktop applications (MS-Office) · Safety conscious. Awareness and implementation of mine safety practices and environmental and safety standards specific to the laboratory The following is preferred for this role: High School Diploma or equivalent (GED) Experience working with SAP is preferred Working knowledge of heavy mineral separation techniques · Several years of industry experience supervising Mineralogy laboratories is preferred In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do. Pay Range (in local currency): $73,947.00 - $115,542.00 Chemours Level: 23 Annual Bonus Target: 6% The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans. At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."

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    ENVIRONMENTAL SPECIALIST II – 37001408

    State of Florida | Jacksonville, FL 32256

    Requisition No: 884880 Agency: Environmental Protection Working Title: ENVIRONMENTAL SPECIALIST II - 37001408 Pay Plan: Career Service Position Number: 37001408 Salary: $47,350 Annually Posting Closing Date: 10/09/2026 Total Compensation Estimator Tool ENVIRONMENTAL SPECIALIST II State of Florida Department of Environmental Protection COMPLIANCE ASSURANCE This position is located in Jacksonville, FL Position Overview and Responsibilities: This is a mid-level position in the Compliance Assurance Program responsible for Environmental Resource Management compliance assistance and inspection activities. Duties include, but are not limited to, the following: Conducts and documents compliance assistance and inspection activities for environmental resource management projects pursuant rules and statutory requirements. Reviews permits for assigned facilities and conducts inspections for compliance and conditions of issued permits. Assists and advises owners/operators with compliance issues as appropriate. Investigates assigned complaints. Recommends compliance and enforcement actions as appropriate. Drafts moderately complex compliance and enforcement documents, such as compliance assistance offer letters, warning letters, notice of violations, consent orders and model documents. Responsible for the accurate and timely entry of required data and system information into agency databases and Oculus. Provides outreach and compliance assistance to owners and operators as needed. Participates in training activities as required. Assists with training of entry-level staff as requested by supervisor. Performs related work as required by supervisor. Required Knowledge, Skills, and Abilities: Knowledge of the terminology, principles and analytical techniques of the environmental or natural sciences. Knowledge of data collection and analysis principles and procedures. Ability to collect, evaluate, analyze and interpret scientific or technical reports and supporting documentation. Ability to prepare technical reports. Ability to use a personal computer and Microsoft Office Suite. Ability to understand and apply applicable regulations, policies and procedures relating to environmental programs. Ability to determine work priorities and ensure proper completion of work assignments. Ability to work independently. Ability to communicate effectively and professionally, both verbally and in writing. Ability to establish and maintain effective working relationships with co-workers and leadership. Ability to interact with customers in a tactful and courteous manner. Ability to cross-train into multiple regulatory programs. Ability to identify solutions to problems and exhibit positive problem-solving techniques. Ability to meet established performance standards as identified in the district performance standards document. Ability to coordinate workload within a multi-functional team. Skill in producing quality work with minimal oversight and minimal errors. Experience with process review and efficiency implementation through use of continuous improvement strategies. Experience with environmental resources management compliance assistance and inspection activities. Minimum Qualifications: At least 4 years of verifiable related experience. Post-secondary degrees may be used as an alternative for the required years of experience on a year-for-year basis. A credential evaluation report from an approved agency must be submitted along with all foreign degrees. Valid Driver License Travel Certified Wetland Evaluator (CWE) within 90 days Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: $47,350 Annually Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Jacksonville is the most populous city proper in the U.S. state of Florida, located on the Atlantic coast of northeastern Florida. Jacksonville boasts the largest urban park system in the nation. 80,000 acres of parks, including 405 City Parks, 7 State Parks, 2 National Park sites and an Arboretum. Jacksonville is home to 1,100 miles of shoreline, more than any other city in the state, not to mention 22 miles of white-sandy beaches! The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions ( Tuition waivers; Total Compensation Estimator Tool And more! For a complete list of benefits, visit www.mybenefits.myflorida.com Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: [email protected] [email protected] An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available. All documentation is due by the close of the vacancy announcement. Location: JACKSONVILLE, FL, US, 32256 Nearest Major Market: Jacksonville

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    Information Systems Security Officer, Senior (TS Clearance w/SCI eligibility)

    AMERICAN SYSTEMS | Jacksonville, FL 32212

    Overview: AMERICAN SYSTEMS, a 100% employee-owned contractor company, is seeking an experienced Senior Information Systems Security Officer (ISSO) to support our customer's Special Access Program at NAS Jacksonville, FL. This role requires a highly capable information systems security professional with extensive RMF and JSIG experience, strong authorization package expertise, and demonstrated ability to manually develop, organize, and maintain Bodies of Evidence (BOEs). The successful candidate will apply sound technical judgment to complex security issues, produce accurate and defensible security documentation, and work effectively with government, technical, and security stakeholders to support mission-critical national security systems. Responsibilities: As a Senior Information Systems Security Officer, you will: Maintain the security posture and operational readiness of assigned information systems. Partner with ISSMs, ISOs, system owners, administrators, engineers, assessors, and Authorizing Officials. Prepare and maintain RMF authorization packages and supporting security documentation. Conduct system reviews, self-inspections, continuous monitoring, and security assessments. Develop and maintain system descriptions, network topologies, security plans, POA&Ms, and assessment artifacts. Create, organize, and maintain Bodies of Evidence manually without GRC tools. Apply RMF, JSIG, SAP, DoD, NIST, and applicable STIG requirements. Review system changes and conduct security impact analyses for hardware, software, firmware, configuration, and authorization boundary changes. Coordinate proposed changes with the ISSM, ISO, AO, or DAO before implementation. Monitor system recovery activities to ensure security protections are restored and functioning properly. Ensure proper procedures are followed for clearing, sanitizing, storing, transporting, and destroying media and hardware. Review audit records, document anomalies, and support vulnerability remediation efforts. Support assessments, audits, inspections, ATO activities, design reviews, and corrective action tracking. Prepare security status reports, briefings, and other program documentation. Maintain accurate, current, and accessible security records. Provide RMF support to DoD, National Agency, SAP, and contractor organizations. Travel within CONUS, generally up to 10 days annually. Qualifications: U.S. citizenship required to obtain and maintain a security clearance. Active TOP SECRET/SCI clearance with SAP eligibility. 8-10 years of relevant experience in roles such as ISSO, ISSM, system administrator, network administrator, cybersecurity analyst, or security engineer. DoD 8140 IAM Level III certification, (e.g., CISSP, CISM, C-CISO, GSLC) or the ability to obtain certification within 6 months from hire Experience supporting classified or mission-critical information systems. Deep knowledge of the DoD RMF process, including authorization and continuous monitoring activities. Working knowledge of DoDI 8510.01, NIST SP 800-37, NIST SP 800-53, NIST SP 800-53A, CNSSI 1253, DoDM 5205.07, JSIG, STIGs, and SRGs. Demonstrated JSIG experience supporting Special Access Program information systems. Experience manually creating, compiling, and maintaining Bodies of Evidence without GRC tools. Experience preparing authorization packages, POA&Ms, control documentation, assessment artifacts, and continuous monitoring reports. Experience conducting security impact analyses for system changes and configuration management activities. Strong understanding of system and network administration, access control, audit logging, vulnerability management, and secure configurations. Strong written and verbal communication skills. Ability to work independently, manage competing priorities, and produce accurate, inspection-ready documentation. Travel: Up to 10 days annually within CONUS to support program requirements. Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $140,000.00/Yr. - USD $165,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status

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    Senior Mainframe Developer

    Intercontinental Exchange | Jacksonville, FL 32246

    Overview: Job Purpose The MSP development community is the heart of MSP Mortgage Technology. Our focus is to enhance, maintain, and support both internal and client-facing MSP functionality through efficiencies, and associated processes that drive improvements which grow, protect and preserve the integrity of MSP for our clients. The Senior Software Engineer is a core contributor to the MSP development team, responsible for the design, development, and ongoing support of mainframe-based mortgage servicing solutions. This role leads technically on projects of appropriate scope, delivers quality COBOL/CICS solutions aligned with business requirements and architectural standards, and actively contributes to the growth and capability of the broader engineering team. Responsibilities Interpret, write new, and/or modify existing COBOL Batch and CICS programs timely and efficiently according to business requirements and documented standards Familiarity with in-house source-code tools, development tools, development, testing, and implementation processes and procedures. Able to collaborate with peers, teams, and departments successfully and respectfully. Able to research, analyze, strategize, formulate, problem-solve, and implement coding solutions within expected timelines. Serves as technical lead, architect, or principal developer on projects of appropriate scope and complexity. Provides and guides production support for in-production applications, including participation in the secondary on-call rotation. Mentors and guides less experienced developers, contributing to team growth and knowledge transfer. Participates in a secondary on-call schedule to support production operations outside of business hours. Perform other related duties as assigned. Knowledge and Experience Bachelor’s degree in computer science, Information Systems, or the equivalent combination of education, training, or work experience. 8+ years z/OS mainframe application development technologies such as Batch/CICS COBOL, JCL, IDz, ISPW, REXX, TSO; Java/Java plug-ins, Assembler, C* are a plus. Excellent analytical, decision-making, and problem-solving skills - ability to foresee problems, identify/implement solutions that are reliable, scalable, and efficient where applicable. Excellent leadership skills (defined as the ability to influence or induce others in a direction, course, action, or opinion to produce positive results for the organization or a client). Ability to communicate well with technical and non-technical audiences. Knowledge with AI-assisted development tools, particularly with Claude Code knowledge/ experience is considered a strong plus Results oriented, business focused, and successful at interfacing across multiple organizational units. Self-motivated, proactive, and able to work independently with little guidance or formal training. Ability to identify opportunities to create, improve or enhance tools and processes to improve productivity and help minimize Production risk. Performs well under pressure/time constraints. Adaptable, Approachable, able to give/take direction. Continual learner. Mortgage/MSP knowledge and understanding of FM a plus. Familiarity with FM/MSP production job flows and processes. Technologies COBOL for Z/OS, CICS, IDz, (C*, Assembler, JCL, REXX a plus). VSAM/DB2 file structures, ISPW source code/release management TSO/ISPF mainframe interfaces Utilities (IDCAMS, FILEAID, XPEDITER, QUIKJOB, LIBRARIAN, RDZ - Rational Suite) MS Office (WORD, EXCEL, PowerPoint, Visio) -: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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    Automation & Operations Technology Engineer

    Danone | Jacksonville, FL

    Short Intro and About the Job: Automation & Operations Technology Engineer will be the single point of contact for Operational Technology Cybersecurity strategy, improvement, maintenance and will also act as a liaison between plant operations and regional and global IT and Cybersecurity team. The Automation & Operations Technology Engineer position will be responsible for Danone plants in Jacksonville, FL and Minster, OH. Primary responsibility of the Automation & Operations Technology Engineer will be to use cybersecurity tools (Claroty, Hackuity, Qualys, Firewalls, Beyond Trust, Factory Talk Security) for threat mitigation, vulnerability management, alert monitoring, preventing of unauthorized access and remote access management and maximize the availability of industrial automation systems (Hardware, Network, Scada Software, Database, Integration of new components and solutions). Automation & Operations Technology Engineer will collaborate with operations and engineering teams on corporate and plant initiatives ensuring all cybersecurity policies are followed. This role will also support automation improvement projects, actively participate in patching campaigns during planned shutdowns and assist in recovery efforts during outages caused by cybersecurity incidents. Candidate must be able to lift a minimum of 30 lbs, have stamina and endurance (e.g., standing, sitting, walking, etc.) to occasionally work long hours, willingness to travel stateside & abroad and availability to be on-call & work flexible hours (e.g., weekends, off shifts, holidays during special projects implementation). Job Responsibilities: Enforce Danone Global OT cybersecurity policies and standards Daily health check on all OT systems Continuous improvement of Cybersecurity KPI (Vulnerability, Cybersecurity alerts, Backup systems management, PLC Security) Formal monthly reporting of Cybersecurity KPI’s to plant directors, automation director and regional security officer Report high priority incidents related to cybersecurity to automation director and regional cyber security Replace and plant leadership team Industrial legacy system migration related obsolete operating system, database and automation software Industrial Automation Asset Management and data contextualization using Claroty xDome Management of vendor remote access to OT systems Management of vendor onsite wireless access to OT systems Participate in Cybersecurity audits and maintain audit reports Continuous improvement of industrial automation systems Maintain and update industrial automation architecture drawings and network monitoring software (HiVision, PRTG) Industrial automation hardware life cycle management (obsolescence) Organize windows patch install in industrial automation servers and workstations with the Americas server infrastructure team Master plan development for industrial networking and industrial applications roadmap Share knowledge and learnings through Danone North America networking Enforce Danone North America automation standards and specifications as part of plant initiatives and projects Facilitate meetings with the regional IT teams regarding continuous improvement of system performance, reliability, and obsolescence Monthly travel required to Jacksonville or Minster (estimated travel ~30% - 40%), to be managed by the candidate based on business needs The salary range for this position is $110,000.00 - $149,000.00 USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions. Danone USA additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment. This role is considered a “hybrid” position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week. About You: Experience and working knowledge in: OT Cybersecurity program management Industrial networking and communication protocols (OPC-UA, Ethernet/IP, Modbus TCP, IO Link, AS-i) Rockwell/Siemens/Schneider PLC programming Basic Electrical knowledge and comfort working with 24VDC, 120VAC and 480VAC control systems and their associated components Auto Cad and Microsoft Visio Familiarity with the following SCADA or HMI systems is a plus: Ignition Wonderware Factory Talk View SE/ME Familiarity with programming languages and SQL programming is a plus Microsoft Office suite and Microsoft server environments Must be self-directed and able to work independently as well as part of a team Must be organized and self-disciplined to accommodate the management of concurrent projects Excellent conflict resolution and interpersonal skills Experience in IT and OT network segregation using Purdue model Fast learner, open to learn new things (attending training & certification related to the role as needed) and adapts to change ISA/IES 62443 or any other Cybersecurity Certification is a plus Must speak English Experience Requirement 5+ years of job experience in automation and operations technology Educational Requirement Bachelor’s degree in Engineering with a minimum of 5 years of experience in manufacturing related to automation and operations technologies OR minimum of 10 years of experience in food manufacturing related to information systems and automation technologies in lieu of degree. About Us, We offer and What's next: Life at Danone With approximately 5,000 employees and 13 production locations across the U.S., our vibrant culture and endless growth opportunities are just a couple of the reasons our employees call themselves “Proud Danoners.” Learn more about Life at Danone Our Brands When you join us, you’ll work with some of the best-known food and beverage brands in the world, including Activia®, DanActive®, Danimals®, Dannon®, evian®, Follow Your Heart®, Happy Family® Organics, International Delight®, Light + Fit®, Nutricia ®, Oikos®, Silk®, So Delicious® Dairy Free, STōK® Cold Brew Coffee ®, Too Good & Co™, and YoCrunch®. Our Purpose We’re committed to making a positive impact on our world. Rooted in our mission to bring health through food to as many people as possible, we’re proud to be the world’s largest B Corp. Learn more about our mission. Our Benefits Our commitment to making the world healthier starts with our employees. Physical Wellbeing: We pay for the majority of your medical benefits – which include medical, dental and vision – with our competitive 80%/20% cost-sharing model. Mental Wellbeing: Danoners receive fitness discounts, unlimited flexible time off and hybrid work schedules. We also have a range of programs that support mental health and substance abuse. Financial Support: We offer a performance-based bonus, a 401(k) plan, tuition reimbursement, employee discount programs and voluntary perks. Family Care: We offer caretaker benefits, 18 weeks of parental bonding, fertility, surrogacy, adoption benefits and pet insurance. Learn more about our benefits. Equal Opportunity Employer Danone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here. #LI-NORAM #LI-ONSITE #LI-ES2 Employee & Applicant Privacy Policy

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    Customer Technical Support Representative

    IQ Fiber | Jacksonville, FL 32216

    IQ Fiber was built to do internet differently. We're a 100% fiber-optic internet provider with a simple mission: To engineer a smarter internet experience. That means internet that's fast, reliable, and simply priced, backed by real humans who answer when you call and solve problems before you know they exist. We bring that same thinking to how we build our company. Our teammates are a big part of what makes IQ Fiber different, and we believe how we work matters just as much as what we deliver. We're looking for good humans who bring great ideas, raise the bar with every task, and want to be part of a bigger story. Your work matters here. ******This position is on-site at our Southpoint Jacksonville, FL location.***** Position Summary: The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status. Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office. Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills. Essential Duties and Responsibilities: Exceed customer expectations at every opportunity by serving as the first point of contact for all inbound customer contacts via phone, chat, and email. Manage and respond to customer communications received through multiple channels including phone, email, text, and social platforms from potential or existing customers. Process incoming orders for new installations, schedule appointments with customers, and complete billing for services rendered. Complete change-of-service requests and make account updates per customer requests; respond to inquiries on order status, billing questions, service availability, and new product offerings. Provide technical troubleshooting support, diagnosing and resolving hardware and software issues related to internet and Wi-Fi connectivity. Document customer interactions by opening trouble tickets where applicable, capturing actions taken and resolution details to ensure seamless continuity of support. Utilize internal systems and tools to proactively identify and resolve potential issues before closing each customer contact. Respond to escalated contacts from customers and service technicians during installations or service calls; provide timely updates on work order and trouble ticket progress. Complete sales-related follow-up tasks including outreach to customers to resolve address discrepancies and send installation reminders. Conduct follow-up wellness calls after technician visits to verify customer satisfaction with repairs and installations. Make follow-up calls on previously resolved trouble tickets to confirm lasting resolution and customer satisfaction. Maintain key performance metrics including Average Handle Time, Calls per Hour, and Quality Assurance scores. Effectively communicate IQ Fiber's product and service offerings and follow up with potential customers to convert leads to orders. Provide the manager with regular updates on recurring issues and identify potential longer-term solutions; use team communication channels to share important information that improves team performance. Required Qualifications 2+ years of customer service experience, with at least 1 year in a contact center environment; telecommunications experience a plus. 6+ months of experience troubleshooting basic network or Wi-Fi issues preferred; strong technical aptitude with the ability to answer questions from both technical and non-technical users. Customer-first mindset with demonstrated ability to provide exceptional service, strong ownership over results, and commitment to resolving customer issues from start to finish. Strong problem-solving and analytical skills with the ability to diagnose complex issues and communicate solutions clearly and calmly. Excellent verbal and written communication skills with a positive phone demeanor and the ability to connect with customers. Ability to multi-task and work independently in a fast-paced environment while consistently meeting individual and team performance metrics. Experience with ticketing, CRM, billing, ordering, or scheduling systems; Microsoft Dynamics and Microsoft Office proficiency a plus. Strong organizational skills, attention to detail, and the ability to navigate multiple systems simultaneously. Willingness to learn, adapt, and develop new skills quickly; flexibility to work mandatory overtime to meet business needs. High school diploma or equivalent required; higher education preferred. Must be able to pass a criminal background check. What Success Looks Like: Customer technical issues are diagnosed efficiently and resolved with minimal disruption, restoring internet or Wi‑Fi service quickly through effective troubleshooting and clear next steps. Customers consistently receive a positive experience, with professional, calm communication and expectations that are set clearly and followed through during every interaction. Customer interactions, troubleshooting actions, and final resolutions are documented accurately and consistently in internal systems, ensuring strong records and seamless continuity for follow-up support. Escalations and cross-team handoffs are handled smoothly, with timely collaboration and clear information shared with technicians and internal partners to accelerate resolution. Multiple incoming support requests are managed effectively and organized by priority, while maintaining attention to detail and consistent service quality—even during high-volume periods. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

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