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  • Source: Indeed

    Claims Risk Manager

    PGA TOUR | Ponte Vedra Beach, FL 32082

    The Best Players Need the Best People. This position is responsible for managing the PGA Tour’s claims management function and supporting the company’s risk, insurance and safety operations through risk management principles and best practices and by promoting broader risk management and insurance activities to ensure a reduction in loss exposure. The role oversees complex claims across liability, workers’ compensation, auto, and property lines; analyzes claims and incident trends, supports accident prevention efforts, assists with the Tour’s insurance program and provides risk management guidance across the business. Thie role manages the Tour’s claim program from initial reporting through resolution, partnering with insurance carriers and adjusters to improve claim outcomes; reviews contracts for risk transfer and insurance compliance; and partners closely with Talent & Culture, Safety, Legal, Operations and Finance to strengthen risk mitigation practices and improve incident outcomes. Qualifications Bachelor’s degree in Risk Management, Finance, Business or related discipline preferred. Professional insurance and claims designation or licenses a plus. 10+ years of progressive experience in risk management, insurance or claims management, experience in a corporate headquarters office environment or insurance broker a plus. Strong knowledge of workers’ compensation, liability and property claims and insurance practices. Demonstrated experience actively managing claims and partnering with carriers, adjusters, third-party administrators and other external partners. Strong understanding of contract terms, conditions, and insurance requirements, and experience identifying legal, financial, operational, and compliance risks within contractual agreements. Ability to analyze claims and incident data, identify trends and translate findings into practical risk-reduction strategies. Strong judgment and discernment when to communicate potentially serious issues, problem-solving, communication and relationship-management skills. Flexibility to handle a fast-paced, ever-changing, deadline-driven environment, ability to effectively manage multiple priorities and work collaboratively across functions. Proficiency with Microsoft Office and claims or insurance-management systems. Ability to travel and work evenings, weekends and holidays as required. Responsibilities Serve as primary claims liaison and manager for workers’ compensation, general and auto liability, and property claims for PGA TOUR Headquarters, Tournament Players Club (TPC) network, PGA TOUR Managed Tournaments and Host Managed Tournaments. Manage workers’ compensation, general and auto liability, and property claims from initial reporting through resolution, including coordinating claim reviews with insurance carriers, brokers and adjusters. Proactively review claims progress and reserves at regular intervals, partnering with insurance adjusters to evaluate investigation and assessment of liability and cost-effective and timely claim resolution in accordance with Special Claim Handling Instructions. Manage post-accident drug testing and coordinate return-to-work efforts with Talent & Culture and business leaders, including transitional or modified-duty opportunities where appropriate. Review accidents and claims to identify root causes, recurring trends and opportunities for corrective action, accident prevention and loss reduction. Analyze claims and loss data to identify trends in frequency, severity, duration and cost and provide actionable insights and recommendations to management. Partner with Safety and business leaders on post-incident reviews, corrective actions and risk-prevention initiatives; participate in safety committee meetings and hazard assessments and maintain required OSHA logs. Support the design, placement and management of the Tour’s Corporate Insurance Program across liability, workers’ compensation, auto, property and specialty lines, including renewals, audits, exposure data and policy documentation. Coordinate with brokers, carriers and internal teams for assigned renewals, audits and other insurance activities. Maintain required insurance records and documentation, including policies, certificates, endorsements, bonds and related exposure information. Review and negotiate insurance requirements, indemnification clauses and risk-transfer provisions in vendor, customer and partner contracts, collaborating with Legal, Procurement and Operations to ensure alignment with corporate risk standards. Lead initiatives and training for internal teams related to risk-management procedures, incident reporting, insurance requirements and risk protocols. Maintain accurate claims and insurance data and reporting, including loss-run analysis, paid losses, insurance cost allocations, trend forecasting and monthly and quarterly claims reporting. Develop and run monthly and quarterly claim reports for the Corporate Insurance Program and Tournament Liability Programs. Analyze trends and communicate to internal stakeholders. Complete various administrative tasks such as scanning and organizing insurance policies, processing mail and invoices Support enterprise risk assessments, risk-management initiatives and other projects as assigned.

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  • Source: Indeed

    Account Manager – State Farm Agent Team Member

    State Farm | Jacksonville, FL 32224

    Benefits: Dental & Vision Insurance: Optional coverage available after 90 da Group Health Insurance: Available to eligible team members after 90 da Group Life Insurance: $25,000 in coverage provided at no cost to eligi Company events and a supportive, team-oriented culture Quarterly Team-Building Events Performance-Based Incentive Rewards Competitive salary plus performance-based bonus opportunities Opportunity for advancement Paid time off Training & development 401(k) 401(k) matching A Culture of Performance, Recognition & Growth At Darryl Wakefield State Farm Agency, we believe strong performance should be recognized and professional growth should be encouraged. We are building a team of motivated, results-oriented professionals who want more than just a job - they want an opportunity to develop their skills, grow their income, and build a successful insurance career. About the Role Darryl Wakefield State Farm Agency is looking for a motivated, competitive, and relationship-driven Account Manager to join our growing sales team. As an Account Manager, you will be responsible for developing new business and growing relationships with new and existing customers through proactive outreach, needs-based conversations, quoting, cross-selling, follow-up, referrals, and closing sales. We are looking for someone who is self-motivated, comfortable with outbound activity, accountable to production goals, and motivated by professional growth and performance-based compensation. If you enjoy building relationships, uncovering customer needs, competing to achieve goals, and helping families protect what matters most, we would like to talk with you. Key Responsibilities  Generate new business through proactive prospecting and outbound sales activity  Develop relationships with new and existing customers  Conduct needs-based conversations to identify insurance opportunities  Quote and sell Auto, Home, Life, Health, and other available insurance products  Cross-sell and package multiple products to provide customers with comprehensive protection  Follow up consistently with prospects, leads, referrals, and existing customers  Ask for referrals and identify additional sales opportunities  Maintain a strong sales pipeline and effectively manage follow-up opportunities  Meet established daily activity and monthly production expectations  Clearly explain coverage options, benefits, and costs  Maintain accurate prospect, customer, quote, and follow-up information in agency systems  Participate in ongoing sales, product, and professional-development training  Stay current on applicable insurance products and requirements  Conduct business professionally and in accordance with applicable insurance requirements Qualifications  Florida Property & Casualty insurance license preferred, or willingness to obtain  Florida Life & Health insurance license preferred, or willingness to obtain  Previous sales experience preferred; insurance sales experience is a plus  Strong communication and interpersonal skills  Comfortable making outbound calls and initiating sales conversations  Competitive, goal-oriented, and motivated by measurable results  Ability to identify customer needs and recommend appropriate solutions  Strong closing and follow-up skills  Ability to build relationships and earn customer trust  Highly organized with strong time-management skills  Comfortable using agency software, CRM systems, and technology  Positive attitude, strong work ethic, and willingness to be coached and developed What Success Looks Like Successful Account Managers are proactive, competitive, consistent, and accountable. They do not wait for business to come to them - they create opportunities through activity, conversations, relationships, and consistent follow-up.  Consistent outbound prospecting and sales activity  Quality customer conversations  Effective needs-based selling  Cross-selling and packaging  Strong prospect and customer follow-up  Asking for the business and closing sales  Building and maintaining a healthy sales pipeline  Achieving monthly production goals  A willingness to learn, improve, and be coached  A commitment to providing an excellent customer experience Compensation $50,000-$60,000+ Total Compensation Opportunity Competitive compensation package consisting of base salary plus commissions and performance-based bonuses. Total compensation will vary based on experience, licensing, individual production, and performance. High performers have the opportunity to earn beyond the stated compensation range. About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is made up of results-oriented individuals who take their professional development seriously while maintaining a positive, energetic, and supportive work environment. We invest in training, coaching, and professional development to help our team members strengthen their skills and build successful careers in the insurance industry. Office Location: 11555 Central Parkway, Suite 904 Jacksonville, FL Office Hours: Monday-Friday, 8:30 AM-5:00 PM Do You Want a Career and Not Just a Job? If you are self-motivated, competitive, coachable, relationship-driven, and willing to work consistently toward your goals, this may be the opportunity for you. We want team members who expect results from themselves, enjoy helping customers, and are motivated to create opportunities, close business, grow their income, and achieve their goals. If you want to be part of a team committed to excellence, accountability, growth, and achievement, we encourage you to apply. How to Apply If you are ready to grow your insurance career, increase your earning potential, and help families protect what matters most, we encourage you to apply. We look forward to learning more about you and discussing how you can contribute to the continued success of Darryl Wakefield State Farm Agency. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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  • Source: Indeed

    Commercial Lines Account Manager

    Acentria Insurance | Jacksonville, FL

    Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Acentria team. Location: Remote-must reside in EST or CST timezone. Job Summary: The Commercial Insurance Account Manager is responsible for the day-to-day management, marketing, renewal, and servicing of a complex book of business focused on apartment communities, multifamily housing, and other habitational risks. This role partners closely with the Producer and a collaborative service team to deliver responsive client service, maintain strong carrier relationships, and support timely, accurate execution across large and demanding accounts. Essential Functions: Manage and service an assigned book of commercial insurance business concentrated in apartment communities, multifamily housing, and habitational risks. Lead the renewal process with the Producer and service team, including renewal strategy, exposure collection, application completion, loss-run review, submission preparation, marketing, proposal development, binding, and post-bind follow-up. Gather, validate, and analyze client information such as statements of values, property schedules, unit counts, construction details, occupancy, loss history, inspections, applications, and supplemental underwriting data. Identify material exposures and coverage considerations commonly associated with habitational accounts, including property, general liability, umbrella/excess, workers compensation, commercial auto, crime, cyber, equipment breakdown, flood, and other applicable coverages. Market accounts to carriers and wholesalers, respond to underwriting questions, compare coverage and pricing alternatives, and support negotiations on terms, conditions, deductibles, and premiums. Independently handle routine placement and servicing responsibilities while escalating significant coverage, pricing, claims, or relationship concerns to the Producer and appropriate team members. Provide timely service for endorsements, certificates, evidence of property insurance, audits, billing questions, cancellations, reinstatements, claims-related requests, and general coverage inquiries. Review policies, endorsements, binders, schedules, and proposals for accuracy and consistency with quoted and bound terms; coordinate corrections promptly. Develop and maintain strong, professional relationships with clients, carrier underwriters, wholesalers, and internal partners. Participate in client meetings, stewardship discussions, renewal strategy meetings, carrier meetings, and new-business opportunities as requested. Document account activity and maintain complete, accurate records in the agency management system in accordance with established procedures and quality standards. Competencies & Qualifications: Demonstrated experience managing renewals, marketing submissions, policy servicing, coverage review, and client communication for complex commercial accounts. Strong organizational, prioritization, analytical, problem-solving, and follow-through skills. Clear and professional written and verbal communication skills. High attention to detail and the ability to manage multiple deadlines in a fast-paced environment. Education & Experience: Active Florida 2-20 Property and Casualty license, or the ability to obtain the required license within an agreed timeframe. Four to five years of commercial insurance agency experience, including at least two years supporting apartment communities, multifamily housing, real estate, or other habitational risks. Proficiency with Microsoft 365 applications and an insurance agency management system; Applied Epic experience is strongly preferred. College degree or equivalent combination of education and relevant work experience. Experience with large property schedules, layered or shared property programs, umbrella/excess towers, catastrophe-exposed risks, and wholesale placements. Professional insurance designation such as CIC, CRM, CPCU, ARM, or CRIS. Experience preparing client-facing renewal proposals, coverage comparisons, and stewardship materials. Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. Equal Employment Opportunity (EEO): FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law. Benefits: FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

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  • Source: Indeed

    Commercial Lines Account Manager

    Foundation Risk Partners | Jacksonville, FL

    Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Acentria team. Location: Remote-must reside in EST or CST timezone. Job Summary: The Commercial Insurance Account Manager is responsible for the day-to-day management, marketing, renewal, and servicing of a complex book of business focused on apartment communities, multifamily housing, and other habitational risks. This role partners closely with the Producer and a collaborative service team to deliver responsive client service, maintain strong carrier relationships, and support timely, accurate execution across large and demanding accounts. Essential Functions: Manage and service an assigned book of commercial insurance business concentrated in apartment communities, multifamily housing, and habitational risks. Lead the renewal process with the Producer and service team, including renewal strategy, exposure collection, application completion, loss-run review, submission preparation, marketing, proposal development, binding, and post-bind follow-up. Gather, validate, and analyze client information such as statements of values, property schedules, unit counts, construction details, occupancy, loss history, inspections, applications, and supplemental underwriting data. Identify material exposures and coverage considerations commonly associated with habitational accounts, including property, general liability, umbrella/excess, workers compensation, commercial auto, crime, cyber, equipment breakdown, flood, and other applicable coverages. Market accounts to carriers and wholesalers, respond to underwriting questions, compare coverage and pricing alternatives, and support negotiations on terms, conditions, deductibles, and premiums. Independently handle routine placement and servicing responsibilities while escalating significant coverage, pricing, claims, or relationship concerns to the Producer and appropriate team members. Provide timely service for endorsements, certificates, evidence of property insurance, audits, billing questions, cancellations, reinstatements, claims-related requests, and general coverage inquiries. Review policies, endorsements, binders, schedules, and proposals for accuracy and consistency with quoted and bound terms; coordinate corrections promptly. Develop and maintain strong, professional relationships with clients, carrier underwriters, wholesalers, and internal partners. Participate in client meetings, stewardship discussions, renewal strategy meetings, carrier meetings, and new-business opportunities as requested. Document account activity and maintain complete, accurate records in the agency management system in accordance with established procedures and quality standards. Competencies & Qualifications: Demonstrated experience managing renewals, marketing submissions, policy servicing, coverage review, and client communication for complex commercial accounts. Strong organizational, prioritization, analytical, problem-solving, and follow-through skills. Clear and professional written and verbal communication skills. High attention to detail and the ability to manage multiple deadlines in a fast-paced environment. Education & Experience: Active Florida 2-20 Property and Casualty license, or the ability to obtain the required license within an agreed timeframe. Four to five years of commercial insurance agency experience, including at least two years supporting apartment communities, multifamily housing, real estate, or other habitational risks. Proficiency with Microsoft 365 applications and an insurance agency management system; Applied Epic experience is strongly preferred. College degree or equivalent combination of education and relevant work experience. Experience with large property schedules, layered or shared property programs, umbrella/excess towers, catastrophe-exposed risks, and wholesale placements. Professional insurance designation such as CIC, CRM, CPCU, ARM, or CRIS. Experience preparing client-facing renewal proposals, coverage comparisons, and stewardship materials. Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. Equal Employment Opportunity (EEO): FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law. Benefits: FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

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  • Source: Indeed

    Processing and Support Supervisor or Manager – JAX Office

    Stillwater Insurance | Jacksonville, FL 32216

    Join Our Team Join our collaborative team where effort and work ethic get noticed. Enjoy a positive, friendly, energetic work environment with accessible leadership, where you will have the opportunity to learn the insurance industry and valuable skills while we invest in your future career with us. As a Processing and Support Supervisor you will play a key leadership role in supporting our Property Underwriting and Inspections operations. This position is ideal for an experienced insurance professional who enjoys coaching others, solving complex problems, driving operational excellence, and delivering exceptional service to agents, policyholders, and internal business partners. Position Summary The Processing and Support Supervisor provides day-to-day leadership for the Processing and Support team within the Property Underwriting and Inspections department. This role is responsible for supervising workflow, developing team members, handling escalated situations, and ensuring timely, accurate processing of underwriting support activities. The successful candidate will serve as a subject matter resource and escalation point for complex requests, policy inquiries, and operational issues. This individual will work closely with leadership and cross-functional departments to improve processes, maintain service standards, and support Stillwater's commitment to delivering an exceptional customer and agent experience. The level of this position (Supervisor or Manager) will be determined based on the candidate's prior insurance experience, supervisory and management experience, and overall qualifications. This position is based in Jacksonville, Florida. What You'll Do Leadership & Team Development Provide supervision, coaching, mentoring, and direction to Processing and Support team members. Conduct employee performance reviews and provide ongoing feedback and development opportunities. Address performance concerns and support corrective action efforts when necessary. Foster a positive, collaborative, and customer-focused team environment. Workflow & Operational Management Monitor work queues and processing activities to ensure timely completion of tasks and adherence to service standards. Adjust workloads and assignments as needed to meet operational demands and business priorities. Identify workflow challenges, backlogs, and process inefficiencies and implement solutions. Prepare reports and provide updates regarding team performance and operational metrics. Customer & Agent Support Serve as the primary escalation point for complex or unusual requests that cannot be resolved by team members. Assist agents, insureds, and internal customers with coverage questions, policy changes, requests, and inquiries. Respond professionally and promptly to emails, calls, correspondence, and chat communications. Ensure exceptional service levels are consistently delivered to both internal and external customers. Collaboration & Continuous Improvement Partner closely with underwriting leadership and other departments to support operational objectives. Supervise and coordinate special projects and departmental initiatives. Support Stillwater's ease-of-use philosophy through process improvements and effective problem resolution. Remain current on company procedures, underwriting guidelines, and applicable state regulations. What We're Looking For Required Qualifications Bachelor's degree or equivalent combination of education and experience. Three or more years of Property & Casualty insurance experience. Prior leadership, supervisory, or team lead experience preferred. Strong ability to work independently, make sound decisions, and meet deadlines. Exceptional problem-solving and analytical skills. Ability to interpret policy forms, regulations, procedures, reports, and related insurance documents. Strong proficiency with Microsoft Office products and other business applications. Excellent written and verbal communication skills. Demonstrated commitment to quality, accuracy, and customer service. Knowledge, Skills & Abilities Successful candidates will demonstrate: Strong leadership and team development skills. Sound judgment and effective decision-making abilities. Excellent organizational and time management skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and critical-thinking capabilities. Ability to communicate effectively with all levels of the organization. Professionalism and composure when handling sensitive or challenging situations. Strong attention to detail and situational awareness. A collaborative approach to problem solving and team success. Dependability, accountability, and a commitment to achieving results. Ability to adapt to changing priorities and business needs. Commitment to delivering exceptional service to agents, customers, and business partners. Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group. Offer for employment contingent upon the acceptable responses from both a background investigation and a pre-employment drug screen. Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.

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    Customer Service Agent

    HoneyQuote | Saint Augustine, FL 32084

    Customer Service Representative *Company:* HoneyQuote *Position:* Customer Service Representative *Employment Type:* Full-Time About HoneyQuote HoneyQuote is an innovative, technology-driven insurance platform focused on making the insurance experience simpler, faster, and more transparent for our customers. We combine technology with knowledgeable, personalized service to help homeowners navigate their insurance needs with confidence. We’re growing and looking for a *Customer Service Representative* who is customer-focused, organized, dependable, and comfortable working in a fast-paced environment. About the Role As a Customer Service Representative, you will be an important point of contact for HoneyQuote customers. You’ll assist with customer questions, provide policy-related support, help resolve service issues, and coordinate with internal teams to ensure customers receive timely and accurate assistance. The ideal candidate is an excellent communicator who enjoys helping people, takes ownership of customer concerns, and can manage multiple priorities while maintaining a positive and professional attitude. What You’ll Do * Provide exceptional customer service by phone, email, and other communication channels. * Respond to customer questions regarding policies, documents, billing, payments, coverage, and general account information. * Assist customers with policy servicing requests and ensure requests are handled accurately and promptly. * Research and resolve customer concerns while keeping customers informed throughout the process. * Coordinate with insurance carriers and internal teams when additional assistance is required. * Document customer interactions and maintain accurate records within company systems. * Follow up on outstanding customer requests to ensure issues are fully resolved. * Identify opportunities to improve the customer experience and escalate recurring concerns when appropriate. * Maintain a professional, empathetic, and solutions-oriented approach during challenging customer interactions. * Follow company procedures as well as applicable insurance and compliance requirements. * Support additional customer service and operational initiatives as HoneyQuote continues to grow. What We’re Looking For * 1+ years of customer service, call center, insurance, financial services, or other client-facing experience preferred. * Excellent verbal and written communication skills. * Strong attention to detail and organizational skills. * Ability to handle a high volume of customer interactions while maintaining accuracy and professionalism. * Comfortable learning and working across multiple technology platforms. * Strong problem-solving skills and the ability to take ownership of customer concerns. * Ability to work independently while collaborating effectively with a team. * Professional, dependable, and customer-focused. * Previous property and casualty insurance experience is a plus. * Florida 2-20 or 4-40 insurance license is a plus but not required unless otherwise specified for the position. What Success Looks Like You create a positive experience for every customer, communicate clearly, follow through on commitments, maintain accurate records, and help resolve customer needs as efficiently as possible. You understand that great customer service isn't simply answering a question — it's making sure the customer feels supported throughout their experience with HoneyQuote. Why HoneyQuote? At HoneyQuote, you'll join a growing company that values innovation, collaboration, accountability, and exceptional customer experiences. You'll have the opportunity to make a meaningful impact while developing your knowledge and career within the insurance industry. *HoneyQuote is an Equal Opportunity Employer.* We are committed to creating an inclusive workplace and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. Pay: $20.00 - $23.00 per hour Benefits: * 401(k) * Dental insurance Work Location: In person

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    Community Association Manager Portfolio (Licensed Portfolio CAM)

    Summit Management Partners LLC | Saint Augustine, FL 32080

    Job Summary We are seeking a dynamic and highly organized Community Association Manager (Licensed Portfolio CAM) to oversee a diverse portfolio of residential communities. In this role, you will be responsible for managing day-to-day operations, ensuring compliance with legal and regulatory standards, and fostering positive relationships with residents, vendors, and stakeholders. Your leadership will help maintain property value, enhance resident satisfaction, and ensure smooth community functioning. This position offers an exciting opportunity for a motivated professional with strong property management expertise to make a tangible impact in vibrant community environments. Responsibilities * Manage multiple community associations by coordinating maintenance, vendor services, and resident activities to ensure optimal property operations. * Oversee lease or rental agreement management, including renewals, amendments, and enforcement of lease terms in accordance with applicable laws such as Landlord-Tenant Law and Fair Housing regulations. * Utilize property management tools like Yardi and OneSite to track financials, maintenance requests, resident data, and compliance documentation efficiently. * Handle conflict management by mediating disputes between residents or vendors professionally and diplomatically. * Conduct regular site inspections to monitor property conditions, oversee property maintenance activities, and ensure adherence to safety standards. * Prepare budgets, financial reports, and expense tracking to support fiscal responsibility across properties. * Communicate effectively with clients through phone etiquette, written correspondence, and face-to-face interactions to foster trust and transparency. * Ensure compliance with LIHTC (Low-Income Housing Tax Credit) requirements and Section 8 housing programs while maintaining excellent customer service standards. * Lead team management efforts by supervising staff members involved in leasing, maintenance, and administrative functions. * Negotiate contracts with vendors and service providers to secure quality services at competitive prices. * Maintain accurate data entry records, filing systems, and administrative documentation using CMMS (Computerized Maintenance Management System) software. Requirements * Valid license as a Community Association Manager (CAM) or equivalent certification required; experience managing multiple properties preferred. * Proven property management experience within a real estate or property management company environment. * Strong knowledge of landlord-tenant law, Fair Housing regulations, LIHTC compliance, Section 8 programs, and related legal frameworks. * Proficiency in property management software such as Yardi and OneSite; familiarity with Microsoft Office Suite is essential. * Excellent conflict management skills coupled with the ability to handle difficult situations professionally. * Demonstrated team management capabilities with experience leading administrative or leasing teams. * Customer service-oriented mindset with effective client communication skills and negotiation abilities. * Experience managing lease or rental agreements along with property maintenance operations. * Ability to handle budgeting tasks accurately while maintaining financial integrity across portfolios. * Office experience including data entry, filing systems, phone etiquette, and administrative support functions is required. Join us in creating thriving communities by leveraging your expertise in property management! We are committed to supporting your professional growth while providing a collaborative environment where your skills can truly shine. Pay: $70,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Retirement plan * Vision insurance Work Location: In person

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    Administrative Assistant

    Barrington Wealth Management | Fernandina Beach, FL 32034

    *Overview* This role supports the firm’s daily operations and helps deliver a seamless client experience. The Associate works closely with team members to coordinate client scheduling, assist with account administration, and complete operational workflows accurately and efficiently. *Key Responsibilities* * Provide comprehensive daily administrative support to the team, ensuring smooth day-to-day operations. * Manage calendars, meetings, and scheduling through Salesforce, Calendly, and Outlook, ensuring schedules remain accurate and up to date. * Coordinate meetings, agendas, follow-ups, travel arrangements, and internal and external communications. * Maintain confidential information with professionalism, discretion, and attention to detail. * Track deadlines, priorities, action items, and follow-ups to ensure timely completion. * Serve as a professional point of contact for clients, vendors, employees, and visitors. * Coordinate Financial Planning Agreements for all clients. * Manage office supplies, equipment, invoices, expenses, and vendor relationships. * Oversee the office’s daily appearance, organization, and functionality. * Coordinate maintenance, repairs, cleaning, landscaping, pest control, and other facility services. * Coordinate deliveries, service providers, meetings, lunches, and office events. * Other duties as assigned *Requirements* * High school diploma or equivalent; college degree a plus. * 1-3 years of experience in financial services, operations, or administrative support. * Strong organizational skills with keen attention to detail and accuracy. * Ability to manage multiple tasks and meet deadlines in a fast-paced environment. * Excellent written and verbal communication skills. * Proficiency with Microsoft Office software. Embark on a rewarding journey with us where your contributions directly impact our success! We value energetic individuals who are eager to grow their careers while helping us achieve excellence. This position is for motivated candidates ready to make a difference every day. Pay: From $40,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person

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    Hours of Service Compliance Coordinator

    Landstar | Jacksonville, FL 32224

    What is Landstar? Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company. Location: Onsite Jacksonville Schedule: Monday–Friday 9am-6pm What work will you perform? As an Hours-of-Service Compliance Coordinator, you will play a vital role in ensuring our Business Capacity Owners (BCOs) operate safely and within federal, state, and company regulations. Your primary responsibility will be to promote and enforce Hours-of-Service (HOS) compliance through regular audits, training, and driver education. Your experience with customer service, auditing, and proactive guidance will allow you to thrive in this role. This is an excellent opportunity to build expertise in transportation compliance, strengthen your customer service and analytical skills, and be part of a team that directly impacts the safety and efficiency of Landstar’s logistics network. Essential Responsibilities: • Handle inbound and outbound calls, and provide quality customer service • Perform Random Drug and Alcohol notifications • Educate and train internal and external customers on Hours-of-Service compliance • Troubleshoot and assist with equipment malfunctions • Perform audits and verify violations found • Administer corrective action process up to and including cancellation of operator’s lease • Analyze spreadsheets and other reports to ensure compliance Required Minimum Experience and Education: • High School Diploma or equivalent. • 1 year of administrative customer support experience Preferred Experience and Education: • 6 months’ call center experience, transportation experience, or combination of both Knowledge, Skills, and Abilities: • Excellent phone etiquette; ability to remain objective in escalated situations, maintaining composure and professionalism • Strong communication skills in all modes • Ability to effectively counsel and educate • Strong organizational and multitasking skills • Ability to analyze and interpret data • Ability to follow oral and written instructions Why work at Landstar? Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team. Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more. If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you! Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to [email protected]. Privacy Policy Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

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    Security Manager

    Cypress Village | Jacksonville, FL

    When you work at Cypress Village, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life! Cypress Village is recruiting for a hospitality focused Security Manager to join our team! Salaried Role Full time Primarily Monday-Friday 8:30am to 5pm with weekend and evening oversight expected. $56-$60k We are seeking an experienced, principled, and decisive Security Manager to lead our security operations. This role is critical in ensuring the safety, well-being, and peace of mind of our residents, staff, and property. The ideal candidate combines strong leadership, technical aptitude, and sound judgment, and is ready to take ownership of both people and systems in a high-stakes environment. Key Responsibilities: Leadership & Team Management Lead, mentor, train and hold accountable security supervisors and officers; set the tone for professionalism, integrity, and service Build schedules, oversee timekeeping, approve payroll, and manage labor costs Address performance issues promptly and fairly; coach for growth Serve as the primary point of escalation during incidents or emergencies Operations & Administration Review, approve, and reconcile accounts payable invoices related to security services and service calls Manage contracts and vendor relationships for security systems and services Develop and enforce security policies, SOPs, and post orders Conduct audits, drills, and incident reviews Produce clear incident reports, metrics, and executive summaries, as requested Serve as on-scene leader until relieved by emergency responders Problem Solving & Decision-Making Independently assess situations, identify root causes, and implement practical solutions Make sound judgment calls under pressure and adjust plans as conditions change Anticipate risks and proactively improve security processes Security Systems & Technology Understand and troubleshoot security system equipment, including: Access control systems (key fobs, smart keys, smart locks) Alarm systems and monitoring platforms Camera systems (CCTV / IP cameras) Coordinate installations, repairs, and upgrades; verify work quality Maintain system documentation and access permissions Provide basic IT troubleshooting support to the security team (network connectivity, device issues, user access) Work effectively with internal IT or external vendors on escalated technical issues Critical Risk & Emergency Management Lead preparedness and response for: Elopement prevention and rapid response Fire safety and evacuation procedures Severe weather / hurricanes Active shooter / violent incidents Trespass and unauthorized access Conduct drills, post-incident reviews, and continuous improvement initiatives. Required Skills & Qualifications Proven experience in security leadership or management Demonstrated ability to solve problems independently and lead through ambiguity Strong understanding of security systems, access control, alarms, and monitoring Working knowledge of payroll, labor management, and accounts payable Basic IT troubleshooting skills (hardware, software, access systems) Excellent organizational, documentation, and follow-through skills Required security license(s) and ability to maintain them EEO Employer https://info.flclearinghouse.com

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    Bereavement & Grief Manager

    Community Hospice and Palliative Care | Jacksonville, FL 32257

    Awarded 'Great Place to Work' ™ Certification Once Again! Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most. At Community Hospice & Palliative Care, we’re honored to bring clinical excellence and compassion to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers. We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay. Position Summary The Manager of Bereavement and Community Grief is responsible for the day-to-day operations and delivery of bereavement and community grief services, including but not limited to: coordination and supervision of bereavement and community grief counselors and bereavement program in support of patient family members, and development and management of grief programs to support the needs of our community. Under the direction of the Regional Director and as part of the interdisciplinary group the Lead Social Worker coordinates all social service interventions and referrals, including the needs assessment, supportive counseling, networking, resource procurement and crisis intervention. Contributes to the smooth functioning of services, attends the IDG meetings as needed and advocates for the patients and family needs with the team at large. Essential Functions • Manages the development and delivery of all bereavement and community service programs to effectively address the grief needs of patient family and community members • Monitors, tracks and ensures compliance with Standards and Regulations (e.g. CAHPs, CoPS, NASW, and Florida Administrative Code) through chart audits, as well as review and monitoring of documentation. • Assists in the development of systems/tools to evaluate and monitor the quality of bereavement and community grief services; participates in QI activities and incorporates findings into team activities, as needed. • Oversees the development and revisions of bereavement and community grief policy and procedures. • Evaluates skills, including clinical, and provides constructive feedback, coaching and counseling to all Bereavement and Community Grief staff; prepares and conducts performance appraisals • Provides specialized training and precepts bereavement outreach volunteers. • Ensures relay of all high risk, complex or potential abuse/neglect related to Community Hospice patients/families to appropriate staff. • Provides clinical supervision to license eligible staff, as requested. • Develops and maintains professional relationships with other social service departments and health care providers. • Supports professional growth of team members through academic and continuing education programs, as appropriate. • Functions as a bereavement counselor for designated IDG teams. • Oversees participation of Bereavement and Community Grief department in orientation of new staff • Other duties and special projects as assigned. • Coordinates census/ratio with Senior Clinical Manager and determines the best utilization of the personnel resources assigned to the teams. • Provides clinical consultations to those on their teams on an as needed basis • Develops and maintains relationships with area social workers, discharge planners and community staff in order to network and facilitate referrals of patients. • Participates in sharing information with other professionals through participation in such local organizations as National Association of Social Workers ( NASW). • Complies with (NASW) Code of ethics and standards for end of life care in delivering services to patients and families. • Supervision / consultation for all PSP staff for complex cases including process and documentation questions • Supervision for non MSW/ BSW staff for COP regulation chart audits, ride along, face to face meetings or phone calls • assist with training • Assure coverage for PSP staff for PTO • Chart audits of PSP regulatory/agency compliance through documentation and care plan review though Suncoast patient records. • Caseload management for PSP staff including assignments/reassignments as staff are laid off or territories shift • Mentor Staff • Conduct small group staff meetings • Participate in development/ update of PSP guidelines, competencies and processes • Provide education to new staff on changing or new policies and procedures • Participate in screening and interview process of new employee candidates • Develop on call calendar Qualifications Knowledge and Critical Skills • Principles, practices and methods of social work • Grief and loss and overall bereavement care provision that includes needs assessment, case management, crisis intervention, supportive counseling, advocacy. • Interpersonal communication and family dynamics and administration. • Planning, prioritizing, coordinating, directing varied and complex administrative functions. • Effective communication and professional presentation, both verbally and in writing. • Working with multi-disciplinary team. • Self-motivating. • Supervising, training and evaluating employees. • Ability to work competently with high levels of stress. • Flexible and adaptable to change. • Excellent critical thinking skills. Experience • Minimum five (5) years clinical practice/direct service experience with individuals and families in health care. Minimum two (2) years supervisory and program management experience. License / Certification • Florida LCSW, LMFT, or LMHC required. • State certification as a “Qualified Supervisor” for Chapter 491 preferred. • Current State of Florida driver’s license with driving record acceptable to Community Hospice. Education • Masters degree in social work, mental health counseling or marriage and family therapy from an accredited university. Other Requirements • Must have medical clearance for communicable diseases before direct patient contact. • Current immunizations including but not limited to TB, Hepatitis, and Flu. The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable. This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice. Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at [email protected]. We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com. Equal Opportunity Employer

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    Corporate Billing and Invoicing Specialist

    Beacon Fisheries, Inc | Jacksonville, FL 32258

    *Overview:* Beacon Fisheries is a privately held seafood distributor located in Jacksonville, FL. We have been in business since 1996. We are seeking an experienced, detail-oriented Corporate Billing & Invoicing Specialist to manage the end-to-end invoicing lifecycle across our corporate entities, including Beacon Fisheries and Go Logistics. In this strictly in-house role, you will serve as a core member of our finance and administration team, ensuring accuracy, timeliness, and seamless communication between our processing, transportation, and sales divisions. The ideal candidate has a strong background in high-volume billing, commercial logistics or wholesale distribution accounting, electronic data interchange (EDI) transactions, and a commitment to operational precision. *Key Responsibilities* 1. *Daily Invoicing, EDI Processing & Billing* * Generate, verify, and distribute high-volume daily invoices for seafood processing sales, wholesale accounts, and freight/logistics services (Go Logistics). * Manage end-to-end EDI processing (Electronic Data Interchange), including monitoring and processing incoming purchase orders (850), generating outbound advanced shipment notices (856), and transmitting electronic invoices (810) to major retail and wholesale trading partners. * Troubleshoot and resolve any EDI transmission errors, mapping discrepancies, or automated billing rejects in a timely manner. * Reconcile bills of lading (BOLs), shipping manifests, and weight tickets with system-generated sales orders to guarantee 100% pricing and quantity accuracy. * Ensure all customer-specific pricing structures, rebates, and freight terms are correctly applied prior to invoice release. 2*. Multi-Entity Coordination* * Manage invoicing workflows across multiple affiliated companies with distinct ledger requirements. * Coordinate closely with warehouse supervisors, logistics dispatchers, and sales account managers to promptly resolve discrepancies, short shipments, or pricing disputes. * Handle inter-company billing entries and documentation as required. 3. *Accounts Receivable (AR) Support & Reporting* * Monitor open invoice aging reports and follow up on routine customer billing inquiries. * Assist the finance team with cash application, payment posting, and basic collections support. * Prepare daily, weekly, and monthly billing summaries and revenue reports for executive management. 4. *Process Improvement & Compliance* * Maintain organized digital and physical filing systems for all billing and EDI documentation to ensure seamless audit readiness. * Identify bottlenecks in the order-to-invoice and EDI cycle and recommend process improvements to accelerate cash flow and reduce errors. *Qualifications & Skills* * Experience: Minimum 2–4 years of dedicated billing, invoicing, or accounts receivable experience, preferably within a distribution, manufacturing, food service, or logistics environment. * Technical Skills: Hands-on experience with EDI processing and trading partner compliance. High proficiency in ERP/accounting software systems (e.g., QuickBooks Enterprise, NetSuite, or industry-specific distribution software) and advanced Microsoft Excel skills (VLOOKUPs, pivot tables). * Attention to Detail: Exceptional organizational skills with a proven ability to manage high-volume, time-sensitive data under tight daily deadlines. * Communication: Strong professional communication skills for effective cross-departmental collaboration with sales, logistics, and executive leadership. * Work Style: Dedicated team player who thrives in a collaborative, in-house corporate office environment. Job Type: Full-time Pay: $20.00 - $23.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Application Question(s): * Are you able to pass a background check and drug testing? Education: * Associate (Preferred) Experience: * Billing, Invoicing or AR: 2 years (Required) * ERP/Accounting Software System: 2 years (Required) Ability to Commute: * Jacksonville, FL 32258 (Required) Work Location: In person

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    Human Resources Director

    Beacon Fisheries, Inc | Jacksonville, FL 32258

    *Job Description: Human Resources (HR) Director* *Company:* Beacon Fisheries Inc. and Affiliated Companies *Location:* Jacksonville, FL *Workplace Policy:* 100% On-Site (Remote work is not an option) *Position Type:* Full-Time *Position Overview* Beacon Fisheries Inc. is seeking an experienced, strategic, and hands-on *Human Resources Director* to lead all human resources functions across Beacon Fisheries and its affiliated companies. In this critical leadership role, you will oversee the full employee lifecycle, ensuring our workforce is supported, compliant, and equipped to drive our operational and strategic business goals. The ideal candidate is a proactive problem-solver with deep expertise in core HR operations—ranging from payroll administration and strategic recruitment to compliance audits and employee training—within a fast-paced manufacturing, distribution, or logistics environment. *Key Responsibilities* * *Strategic HR Leadership:* Partner with executive leadership to align human resources strategies with the overarching operational objectives of Beacon Fisheries and affiliated entities. * *Systems Implementation & Optimization:* Research, select, and implement new HR systems and platforms—such as modern scheduling software, employee retention and engagement trackers, structured performance evaluation frameworks, and other technological solutions—to streamline operations and benefit the company. * *Compensation & Bonus Management:* Evaluate, track, and administer competitive compensation structures and bonus programs to drive performance and ensure market alignment across all roles. * *Talent Acquisition & Recruitment:* Direct end-to-end recruitment strategies to attract, select, and retain top talent across processing facilities, cold-chain logistics, sales, and administrative teams. * *Payroll & Benefits Administration:* Oversee accurate, timely payroll processing and benefits administration, collaborating closely with finance and administrative teams using enterprise platforms. * *Compliance & Audits:* Ensure company policies, employment practices, and workplace safety standards strictly comply with federal, state, and local regulations. Lead internal and external HR, labor, and safety audits. * *Training & Development:* Design, implement, and scale comprehensive training programs covering onboarding, safety protocols, operational compliance, and leadership development. * *Employee Relations & Performance Management:* Coach managers on performance management, conflict resolution, disciplinary actions, and retention strategies to foster a positive, high-performance culture. *Qualifications & Requirements* * *Experience:* Proven prior experience as an HR Director, HR Manager, or in a senior human resources leadership role (experience in food processing, manufacturing, or distribution environments is strongly preferred). * *Education:* Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or a related field. * *Core Competencies:* * Comprehensive knowledge of labor laws, payroll systems, compensation structures, and HR compliance standards. * Demonstrated ability to manage multi-entity HR operations and deploy new operational systems. * Exceptional interpersonal, communication, and conflict-resolution skills. *Preferred Qualifications * * *Bilingual:* Proficiency in English and Spanish (verbal and written) to effectively communicate across all levels of our operational workforce. * *Advanced Degree:* Master’s degree in Business Administration (MBA), Human Resources Management, or a related field. * *Certifications:* Professional HR certifications (e.g., SHRM-CP, SHRM-SCP, PHR, or SPHR). *Compensation & Benefits* * *Salary Range:* $110,000 – $130,000 per year _(commensurate with experience and qualifications)_. * *Benefits:* Comprehensive health, dental, and vision coverage, 401(k) matching, and paid time off. * *Growth:* Opportunities for professional leadership within an expanding seafood importing, processing, and distribution leader. _Beacon Fisheries Inc. is an Equal Opportunity Employer._ Pay: $110,000.00 - $130,000.00 per year Benefits: * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Application Question(s): * Are you able to pass background check and drug testing? * This requires you to be in office 100% of the time. Is this an issue for you? Education: * Bachelor's (Required) Experience: * Human Resource Management: 5 years (Required) Language: * Spanish (Preferred) License/Certification: * SHRM Certified Professional (Preferred) Ability to Commute: * Jacksonville, FL 32258 (Required) Work Location: In person

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    Director of Public Relations & Marketing

    Four Seasons | Jacksonville, FL 32202

    Job ID: REQ10393719 Four Seasons Jacksonville Location: Jacksonville, Florida, United States of America widget: Full time About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Blending imaginative urban design on the banks of the St. Johns River, Four Seasons Hotel and Private Residences Jacksonville will be the centerpiece of the Jacksonville Shipyards, ideally located adjacent to the Sports Complex and proposed Stadium of the Future – a renovated and reimagined EverBank Stadium that will serve as home to the Jacksonville Jaguars while playing host to national and international sports and entertainment events for generations to come. About the role As part of the pre-opening team of Four Seasons Jacksonville, the Director of Public Relations leads the development and execution of the property’s communications strategy. The Director will be responsible for overseeing Public Relations, Digital Media inclusive of Social Media, Paid Media, and Marketing Communications strategies, ensuring alignment with Four Seasons' brand positioning. Through innovative storytelling and resort-led experiences, this individual will enhance the resort’s presence across key media and digital channels while driving guest engagement and revenue. As a key brand ambassador, the Director will represent Four Seasons Jacksonville in media and industry activations, cultivate relationships with journalists and influencers, and secure top-tier coverage across travel, luxury, and lifestyle publications. Reporting to the Commercial Director, this role will work with a dynamic team, ensuring a cohesive and results-driven communications strategy. If you are a visionary leader, strategic thinker, and creative storyteller with a passion for luxury hospitality and destination marketing, this is the role for you. What you will do: Public Relations and Communications Develop and execute a year-round, integrated Public Relations and Communications Plan aligned with business objectives and brand positioning. Drive media relations by identifying target publications, pitching compelling storylines, securing media coverage, and coordinating press visits. Oversee the development and distribution of press releases, ensuring engagement on the Four Seasons Press Room and other media platforms. Maintain a high-quality image and video library that showcases the hotel and its offerings. Lead the creation of story starters and team bios to generate engagement and enhance media outreach. Proactively develop unique hotel, culinary, and destination experiences to strengthen the hotel and destination’s positioning, including strategic brand collaborations. Execute PR strategies for Food & Beverage outlets, ensuring maximum exposure for the hotel’s F&B activations Monitor and analyze PR performance metrics and provide strategic recommendations for continuous improvement. Benchmark the hotel’s media positioning against local, national, and global luxury competitors to identify new opportunities. Brand Management Ensure brand consistency across all visual and written communications. Oversee the design and production of hotel marketing collateral, seasonal brochures, and promotional materials. Co-manage photo and video shoots, ensuring assets align with brand storytelling. Support Sales, Catering, and Reservations teams by auditing sales materials and ensuring alignment with the resort’s positioning. Digital Marketing & Social Media Lead and direct the execution of content strategies across social and digital platforms. Oversee the hotel’s digital communications strategy, ensuring it supports PR and business objectives. Drive engagement through innovative content creation, influencer collaborations, and digital storytelling. Social media campaigns and strategies. Collaborate with brand agencies in paid media and SEO on strategies and tactics to drive business performance across key revenue centres. What you bring Minimum four years of leadership experience in PR, communications, and/or digital marketing, preferably within luxury hospitality, travel, or lifestyle industries. Exceptional storytelling, writing, and presentation skills with a creative, brand-centric approach. Leadership skills. Strong media relations experience, with an established network in travel, luxury, and lifestyle media. A keen eye for aesthetics, ensuring high-quality content creation. Ability to source and execute on-brand activations and collaborations, particularly in the culinary, wellness, and adventure tourism space. Strong organizational skills with the ability to manage multiple projects and meet deadlines. Experience managing third-party agencies, influencers, and vendors. Knowledge in paid media and SEO. What we offer Competitive salary and a comprehensive benefits package. Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan) Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for business clothing Complimentary Employee Meals Paid holidays, vacation, and sick days Culinary, retail and wellness experiences at special rates Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

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    Fraud Operation Lead Analyst – Vice President

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Fraud Operations Lead Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities: Lead Fraud Management projects, and manage a component of the fraud loss portfolio Contribute to the development of fraud management policies, processes, procedures, tactics and strategies Manage fraud losses, advise or coach new or lower level personnel, and ensure analysts make appropriate decisions Identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions Participate in the execution of change management initiatives and monitor the execution of operational objectives and goals Manage authorization detection strategies to mitigate fraud losses and ensure actions balance risk/reward and are customer centric Prioritize and plan detection projects in conjunction with fraud management policies and strategies Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 6-10 years of experience in a related role Senior level experience in a similar position preferred Expert in the subject of at least one area of the function Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Education: Bachelor’s degree/University degree or equivalent experience Master’s degree preferred - Job Family Group: Operations - Services - Job Family: Fraud Operations - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $93,440.00 - $140,160.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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    Registered Wealth Investment Service Associate

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Intermediate Associate Telesales Representative is a Client Service and Sales support position, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi’s Investment and/or Banking clients. Position is responsible for providing best in class service on Banking and/or Investment inquiries, and ensuring risk is prudently managed. Responsibilities: Fully accountable for servicing and supporting Citi’s Investment and/or Banking clients. Able to clearly articulate business value proposition, matching clients with the correct set of products and services. Directly responsible for providing timely responses to client service requests, received via telephone or email. Provides exceptional support and issue resolution– all client issues will be owned end to end by the associate and will be treated with a closed loop process. Handles all inquiries/requests related to banking and /or investment operations – including placing unsolicited securities trades (Series 7 & 63 required). Ensures customer claims and complaints are handled in accordance with FINRA and firm policy. Ensures that KYC/AML and other compliance norms are strictly adhered to. Builds a rapport with clients; utilizes Salesforce regularly for communication of issues/tasks/opportunities. Builds a rapport with back-office staff and seek out highest level of support from those teams. Provides timely feedback to senior management to identify client pain points and barriers to exceptional service; offers suggestions on process improvement. Responsible for responding to client requests for investment products, referring clients to Financial Advisors, if requested. Accountable for identifying prospective clients interested in becoming new clients. Responsible for executing specific client contact campaigns as defined by Sales Management/Segments. Responsible for proactively contacting clients to identify needs and deepen relationships. Complete all required trainings pertaining to the function in a timely manner. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred. Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area. Understanding of multiple products across business lines combined with exceptional networking and relationship building skills. Excellent verbal and written communication skills. Ability to communicate at a professional level. Positive and can-do attitude. Excellent people skills and ability to work in a team environment. Capable of working independently within established procedures and make decisions without manager approval. Able to perform multiple functions with a high degree of accuracy. Strong desire to create a top-notch client experience with every client every day. Open to receiving feedback on a frequent basis, continuous feedback will be crucial to the success of the team. Ability to support a diverse array of products and services. Knowledge of Microsoft Office (Excel, Outlook, and Word) preferred. US Registered FINRA Series 7 & 63 Required. In addition, Series 66/65 preferred Education: Bachelor’s/University degree, Master’s degree preferred - Job Family Group: Consumer Sales - Job Family: Telesales - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $62,620.00 - $87,380.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 13, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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