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  • Source: Indeed

    Finance and Payroll Manager

    Jacksonville, FL 32207

    *APPLICATION PROCESS: * Send resume, cover letter and salary requirement to [email protected] to apply. *Job Summary* The Accounting and Payroll Manager supports the Chief Administrative Officer by coordinating day-to-day financial operations and payroll activities. This position is responsible for maintaining accurate accounting records, performing reconciliations, coordinating grant and billing activities, maintaining internal controls and providing accurate and timely financial information to organizational leadership. The position also serves as a key resource for payroll, employee benefits and selected administrative functions. *Essential Duties and Responsibilities:* *Accounting & Financial Operations* * Collaborate with Development for the recording of deposits made to the organization. * Record all revenue and donations in QuickBooks software system. * Perform cash deposits, reconciliations to cash receipts book and remote check deposit scanning. * Create pledges in accounting system for third-party sponsorships; Follow up on past-due payments. * Input vendor invoices in accounting system ensuring proper G/L coding and noting proper approvals and department designations. * Maintain accurate and up-to-date vendor records including COIs, W9, vendor address, etc. * Track vendor contracts and expiration dates. * Input all credit card data/receipts into accounting system ensuring proper G/L coding and noting proper approvals and department designations. * Prepare monthly bank account reconciliations. * Reconcile monthly petty cash and bank accounts. * Reconcile monthly development donations to accounting records. * Record monthly journal entries and assist with the preparation of monthly financial statements. * Track gift cards donated to support organization and families served. * Track incentive cards for McDonald Round Up program. *Payroll & Benefits* * Prepare, process and review bi-weekly payroll for accuracy and timely submission. * Maintain payroll records and supporting documentation. * Review payroll reports and reconcile payroll-related accounts. * Reconcile monthly employee benefit invoices to payroll deductions and enrollment records. * Coordinate benefit deductions and changes within the payroll system. * Assist with benefits enrollment and respond to routine employee questions regarding payroll deductions and benefits. * Assist with year-end payroll reporting, including W-2s and related filings. * Maintain appropriate confidentiality of payroll and employee information. * Assist with administration of the 401(k) plan and required employee communications. * Assist with FSA and other voluntary benefit administration as assigned. * Provide administrative support to the CAO for selected human resources functions, including onboarding, employee training documentation, benefits administration and employee engagement activities. *Grants, Billing & Compliance * * Maintain financial records and supporting documentation related to grants. * Track grant revenue and expenditures and assist with monitoring compliance with grant budgets and restrictions. * Prepare financial information for grant reports and reimbursement requests. * Maintain grant billing and reimbursement schedules. * Prepare and process Medicaid billings including the identification of all billable family stays and submission of pre-authorization forms and invoices. * Provide supporting documentation for 1099 reporting, external audit, IRS Form 990, grant reporting and other financial reporting as requested. * Maintain file system for bank, investment, contracts, tax forms and other important documents. * File miscellaneous documents including those from banks, insurance companies, vendors, cashed checks and other key sources. * Assist CEO or CAO with the process of identifying records that have met required retention periods and determine appropriate disposition. * Maintain and comply with established internal controls and financial procedures, including appropriate review and approval processes for cash receipts, disbursements, payroll and reconciliations. Report inconsistencies to supervisor. *Organizational * * Ability to manage multiple tasks simultaneously. * Provide a welcoming and helpful attitude when in contact with house guests. * Attend all meetings and trainings as required. * Perform other duties as assigned. *Education and Experience Requirements* * Associate or bachelor’s degree in accounting, finance, business or a related field preferred; equivalent combination of education and experience will be considered. Minimum of 3 years of progressively responsible accounting, finance or payroll experience required. Nonprofit accounting experience preferred. * Proficiency in QuickBooks Online and Microsoft Office software applications including Excel required. * Must be familiar with standard accounting and bookkeeping concepts, practices and procedures. * Demonstrates commitment to the mission and values of Ronald McDonald House Jacksonville. * Proven experience in a self-directed work environment and successful project management execution. Knowledge/Skills/Abilities * Strong organizational and time-management skills with the ability to manage multiple priorities, meet deadlines and work independently. * Proactive, resourceful and accountable, with strong problem-solving and decision-making skills. * Analytical thinking. * Understanding of accounting principles. * Payroll and financial systems proficiency. * Ability to identify discrepancies. * Maintain strict confidentiality of employee payroll, compensation, benefits, financial and other sensitive organizational information. * Dependable, adaptable and accountable. * Strong communication with the ability to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner. * Internal controls. Job Type: Full-time Pay: $55,000.00 - $57,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person

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  • Source: Indeed

    Senior Small Business Relationship Banker – Regency Branch

    Regions Financial | Jacksonville, FL 32225

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Senior Small Business Relationship Banker is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role will provide services to all customers but will focus on small business customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending. Regions' mission is to make life better for our customers and communities, and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. This role offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development, and upward mobility. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate who excels at identifying customer needs and possesses strong communication skills. Primary Responsibilities Achieves individual and branch targets and goals by proactively identifying customer needs and providing advanced level guidance and perspective about Regions’ solutions with a specific focus on small business customers Conducts outbound phone calls using generated customer and prospect lead lists of small business and consumer customers to expand existing relationships and acquire new ones Works in partnership with the Branch Manager to serve as the primary relationship managers for a portfolio of small business customers with revenues up to $5MM Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier Provides a consistent optimal customer experience, which may consist of sharing responsibility for day to day branch responsibilities including but not limited to greeting customers and processing transactions to ensure customers bank when, where, and how they choose Owns and resolves customer issues Refers customers to an internal team of experts when additional financial goals and needs are recognized Supports team development by serving as a subject matter expert for junior level bankers Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information. Requirements High School Diploma or GED Two (2) years of banking, sales, and/or customer service experience Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to work Saturdays as needed Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Preferences Bachelor’s degree Skills and Competencies Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to provide excellent customer service Excellent relationship-building skills Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong business acumen to assess the needs of small business clients Strong verbal, written communication, and organizational skills Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $51,997.12 USD Median: $60,730.00 USD Incentive Pay Plans: This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser. https://www.regions.com/about-regions/welcome-portal/benefits Location Details Regency Location: Jacksonville, Florida Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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    Dental Front Desk Coordinator (Business Assistant)

    Jacksonville, FL 32216

    *About Gleam Dental Care* Gleam Dental Care grew out of Atlantic Dentistry, where Dr. Sebastien Murphy spent more than 10 years earning the trust of Jacksonville families. Now we are opening brand-new offices in Southside and Fleming Island, and we are building the team that will open them with us. That means ground-floor roles and real room to grow, not just a job. We treat care as an act of service. Not a transaction, not a step in a workflow, and not something that gets squeezed when the day runs long. How we treat each other is how we treat our patients. *About the Role* Our front desk team is not support staff. You are the first ten minutes of every visit. The warm voice on the phone. The greeting by name. The reason someone anxious about the dentist walks in and exhales. You also keep the practice running: preparing each patient’s visit ahead of time, making sure insurance and financials are clear before anyone sits in the chair, and closing every visit with a receipt and a clear next step. At Gleam, the human touch comes first. Technology supports the visit; people create the experience. *Schedule* This is a full-time position, generally scheduled for approximately 38–40 hours per week. Specific schedules will be determined based on practice operating hours and patient needs. Flexibility to work designated extended hours or adjusted schedules may be required. *Start Date* December 21, 2026 (tentative) *What You’ll Own* * *A prepared team.* Prepare every scheduled patient two business days ahead: review the chart, confirm the appointment, verify insurance and benefits, review balances and estimates, confirm signed treatment plans and forms, and check that lab cases are in the office. * *A warm welcome.* Greet every patient by name, check them in, update their information, collect estimated portions, and let them know what to expect today, including when there is a wait and why. * *A full, healthy schedule.* Answer and return calls promptly, schedule and confirm appointments, personally call unconfirmed patients, and work cancellations, recall, and open time so the day stays full. * *A clean checkout.* Complete the checkout sequence accurately: confirm procedures and providers, create claims, collect balances or document arrangements, schedule the next visit, and give every patient a receipt. * *Problems resolved, not just noticed.* When you see an insurance issue, missing form, or financial concern, you resolve it, escalate it, or clearly document it. Never just notice it. * *Privacy and accuracy.* Keep patient information secure under HIPAA and document every interaction in Open Dental. *Our Values* We hire for values first. Four standards, every role, every location, every day: * *Own It.* We measure ownership in outcomes, not effort. If you can fix it, fix it. You own your part of a miss out loud and early, and you never pile on when a teammate owns theirs. * _In this role: if you can fix a patient’s problem at the desk, you fix it. You do not need permission to do the right thing._ * *Be Relentless.* We refuse ceilings somebody else set. Before you accept an explanation, you pull the data. You work ahead of the problem, flag what you see coming, and build the system so the next person does not hit it either. * _In this role: you prepare tomorrow’s schedule today so nothing surprises the patient or the team when they walk in._ * *Win Together.* The practice wins when the team wins. You step in before you are asked, take conflict to the person and never around them, say people’s names when credit is handed out, and celebrate specifically. * _In this role: you notice when the clinical team is behind and step in before you are asked._ * *Stay Humble.* You can be wrong without it costing you anything, which makes you fast. You ask for the feedback that stings, update quickly when shown a better way, and can name what you are better at than six months ago. * _In this role: you welcome coaching on calls and check-ins, and you adopt a better way quickly._ *What You Bring* *Required* * 1+ year of experience in a customer-facing role, such as a medical or dental office, hospitality, or customer service. * A warm, calm phone and in-person presence, including with anxious or upset patients. * Strong attention to detail with scheduling, payments, and documentation. * Comfort learning new software quickly and handling multiple tasks at a busy front desk. * Reliable, punctual, and ready to work as part of a close team. *Preferred* * Dental front office experience, including insurance verification, claims, and patient collections. * Experience with Open Dental or another dental practice management system. *Your First 90 Days* * You know every team member by name and can run check-in, scheduling, and checkout on your own. * You prepare every patient two business days ahead, and your Patient Journey Worksheets are complete and initialed. * You can verify insurance and explain a patient’s estimated portion with confidence. * Patients and teammates can tell you something you did that made their day easier. *Career Path & Growth* Gleam is opening new practices across Northeast Florida, and we promote based on performance, not tenure. A strong Front Desk Coordinator can grow into Treatment Coordinator, front office lead, or practice management roles. We will teach you the dental side if you bring the service heart. *What’s In It for You* ✔ Full-time, stable schedules ✔ Competitive pay ✔ 15 days of PTO in your first year, plus up to 7 paid holidays ✔ Employer-contributed health insurance with multiple plan options ✔ Dental and vision coverage ✔ A team that wins together and celebrates together Pay: $18.00 - $23.00 per hour Expected hours: 38.0 – 40.0 per week Benefits: * Dental insurance * Health insurance * Opportunities for advancement * Paid time off * Vision insurance Experience: * healthcare or hospitality customer service : 1 year (Required) * dental front office & billing: 1 year (Preferred) * open Dental or another dental practice management system: 1 year (Preferred) * compassionate patient relations : 1 year (Required) * scheduling, payments, & documentation: 1 year (Required) Work Location: In person

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    Specialist, Appeals & Grievances (Claims)

    Molina Healthcare | Jacksonville, FL

    JOB DESCRIPTION Job SummaryProvides support for claims activities including reviewing and resolving member and provider complaints, and communicating resolution to members or authorized representatives in accordance with the standards and requirements established by the Centers for Medicare and Medicaid Services (CMS). *Essential Job Duties* * Facilitates comprehensive research and resolution of appeals, disputes, grievances, and/or complaints from Molina members, providers, and related outside agencies to ensure that internal and/or regulatory timelines are met. * Researches claims appeals and grievances using support systems to determine appropriate appeals and grievance outcomes. * Requests and reviews medical records, notes, and/or detailed bills as appropriate; formulates conclusions per protocol and other business partners to determine response; assures timeliness and appropriateness of responses per state, federal and Molina guidelines. * Meets claims production standards set by the department. * Applies contract language, benefits and review of covered services to claims review process. * Contacts members/providers as needed via written and verbal communications. * Prepares appeal summaries and correspondence, and documents findings accordingly (includes information on trends as requested). * Composes all correspondence, appeals/disputes and/or grievances information concisely, accurately and in accordance with regulatory requirements. * Researches claims processing guidelines, provider contracts, fee schedules and systems configurations, to determine root causes of payment errors. * Resolves and prepares written response to incoming provider reconsideration requests related to claims payment, requests for claim adjustments, and/or requests from outside agencies. *Required Qualifications* * At least 2 years of managed care experience in a call center, appeals, and/or claims environment, or equivalent combination of relevant education and experience. * Health claims processing experience, including coordination of benefits (COB), subrogation and eligibility criteria. * Experience with Medicaid and Medicare claims denials and appeals processing, and knowledge of regulatory guidelines for appeals and denials. * Customer service experience. * Strong organizational and time management skills; ability to manage simultaneous projects and tasks to meet internal deadlines. * Effective verbal and written communication skills. * Microsoft Office suite/applicable software program(s) proficiency. *Preferred Qualifications* * Customer/provider experience in a managed care organization (Medicaid, Medicare, Marketplace and/or other government-sponsored program), or medical office/hospital setting. * Completion of a health care related vocational program in health care (i.e., certified coder, billing, or medical assistant). To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $16.4 - $31.97 / HOURLY * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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    Commercial Lines Account Manager

    Foundation Risk Partners | Saint Augustine, FL

    Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their team in St. Augustine, FL. Job Summary: The Account Manager supports the producer in the development and service of accounts. Provide clients with exceptional service during the policy year; assure successful renewal marketing. Demonstrate support of agency business objectives and viewed as a positive role model and team player. Marketing of new and renewal business is a significant aspect of the day-to-day duties of this role Essential Functions: Market new business as assigned by producer Review and analyze information provided by producer; secure additional information from client/prospect when necessary; independently make recommendations regarding coverages and exposures; prepare applications in accordance with the agency's automation standards; submit information to carriers and independently negotiate placement. Prepare proposals Works independently of Producers on placement of risk Develops and maintains strong relationships with clients/carriers through the daily service of endorsements and general coverage questions Uses independent judgement to conceptualize solutions for client need Competencies & Qualifications: Strong organizational, multitask, motivational, problem solving, detail oriented, verbal, written, and self-discipline skills Proficient in insurance agency management software (EPIC) and Microsoft products Education & Experience: Florida 2-20 or insurance license is required College degree or equivalent work experience 3+ years agency experience in designated field Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. Equal Employment Opportunity (EEO): FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law. Benefits: FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

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    Private Client Group (High Net Worth) Producer

    Insurance Office of America | Fernandina Beach, FL 32034

    Job Description: Title: Personal Lines High Net Worth Producer Work Mode: Remote | Location/Supporting: Eastern Time Zone Locations Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Responsible for driving new business growth within IOA's Private Client Group by developing relationships with affluent individuals, families, family offices, and Centers of Influence. Serves as a trusted advisor, providing customized insurance and risk management solutions for luxury homes, high-value assets, lifestyle exposures, and personal wealth preservation. Leverages professional networks, industry expertise, and strategic partnerships to identify opportunities, deliver concierge-level service, and build long-term client relationships while achieving established sales and growth objectives. Key Responsibilities: Business Development: Develop and execute strategies to acquire new High Net Worth and Private Client relationships while achieving established sales and growth objectives. Pipeline Management: Build, maintain, and actively manage a pipeline of qualified prospects through networking, referrals, and strategic relationship development. Referral Network Development: Cultivate Centers of Influence, including wealth advisors, attorneys, CPAs, real estate professionals, family office executives, and business leaders to generate new business opportunities. Client Advisory: Serve as a trusted advisor by assessing complex lifestyle exposures and recommending customized insurance and risk management solutions. Risk Assessment & Coverage Reviews: Analyze high-value assets, luxury properties, and personal exposures while conducting regular coverage reviews to identify evolving risks and protection gaps. Relationship Management: Develop and maintain long-term relationships with clients and referral partners through responsiveness, professionalism, and exceptional service. Client Experience: Deliver a concierge-level client experience by partnering with internal service teams to ensure seamless policy administration and ongoing support. Cross-Selling Collaboration: Identify opportunities for additional solutions and collaborate with internal partners across Commercial Insurance, Employee Benefits, Wealth Management, and other business divisions. Market Presence: Represent IOA at industry, community, charitable, and networking events to strengthen relationships and expand visibility within affluent markets. Professional Brand Development: Leverage LinkedIn and other professional networking channels to enhance credibility, increase market presence, and generate business opportunities. Carrier Collaboration: Work with carrier partners to negotiate customized coverage solutions and placement strategies for complex personal insurance risks. Industry Expertise: Maintain current knowledge of private client insurance products, carrier appetites, market trends, personal risk management strategies, and emerging exposures. Ideal Candidate Qualifications: Active Property & Casualty License required. 5+ years of Personal Lines insurance experience, including experience serving High Net Worth, Private Client, or affluent clientele preferred. Proven success developing new business through networking, referrals, relationship management, and Centers of Influence. Strong network of professional referral partners, including wealth advisors, attorneys, CPAs, real estate professionals, and business leaders. Experience advising clients on complex personal insurance programs, high-value assets, and personal risk management strategies. Strong consultative sales, relationship-building, communication, and presentation skills. Professional presence with the ability to establish trust and credibility with sophisticated clientele. Entrepreneurial mindset with a demonstrated ability to build long-term client relationships and grow a book of business. Working knowledge of private client insurance products, carrier markets, luxury property exposures, and coverage solutions. Proficiency with Microsoft Office, CRM platforms, and agency management systems. What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range Compensation: Compensation for this position is individually structured based on several factors, which may include the candidate's existing book of business, revenue associated with the book, experience, qualifications, geographic market, and other business considerations. As an example, base or validation compensation may start at $60,000 annually and may vary based on these factors. The position is also eligible for commission-based compensation in accordance with the applicable Producer compensation plan. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Private Client Group (High Net Worth) Producer

    Insurance Office of America | Palm Coast, FL 32137

    Job Description: Title: Personal Lines High Net Worth Producer Work Mode: Remote | Location/Supporting: Eastern Time Zone Locations Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Responsible for driving new business growth within IOA's Private Client Group by developing relationships with affluent individuals, families, family offices, and Centers of Influence. Serves as a trusted advisor, providing customized insurance and risk management solutions for luxury homes, high-value assets, lifestyle exposures, and personal wealth preservation. Leverages professional networks, industry expertise, and strategic partnerships to identify opportunities, deliver concierge-level service, and build long-term client relationships while achieving established sales and growth objectives. Key Responsibilities: Business Development: Develop and execute strategies to acquire new High Net Worth and Private Client relationships while achieving established sales and growth objectives. Pipeline Management: Build, maintain, and actively manage a pipeline of qualified prospects through networking, referrals, and strategic relationship development. Referral Network Development: Cultivate Centers of Influence, including wealth advisors, attorneys, CPAs, real estate professionals, family office executives, and business leaders to generate new business opportunities. Client Advisory: Serve as a trusted advisor by assessing complex lifestyle exposures and recommending customized insurance and risk management solutions. Risk Assessment & Coverage Reviews: Analyze high-value assets, luxury properties, and personal exposures while conducting regular coverage reviews to identify evolving risks and protection gaps. Relationship Management: Develop and maintain long-term relationships with clients and referral partners through responsiveness, professionalism, and exceptional service. Client Experience: Deliver a concierge-level client experience by partnering with internal service teams to ensure seamless policy administration and ongoing support. Cross-Selling Collaboration: Identify opportunities for additional solutions and collaborate with internal partners across Commercial Insurance, Employee Benefits, Wealth Management, and other business divisions. Market Presence: Represent IOA at industry, community, charitable, and networking events to strengthen relationships and expand visibility within affluent markets. Professional Brand Development: Leverage LinkedIn and other professional networking channels to enhance credibility, increase market presence, and generate business opportunities. Carrier Collaboration: Work with carrier partners to negotiate customized coverage solutions and placement strategies for complex personal insurance risks. Industry Expertise: Maintain current knowledge of private client insurance products, carrier appetites, market trends, personal risk management strategies, and emerging exposures. Ideal Candidate Qualifications: Active Property & Casualty License required. 5+ years of Personal Lines insurance experience, including experience serving High Net Worth, Private Client, or affluent clientele preferred. Proven success developing new business through networking, referrals, relationship management, and Centers of Influence. Strong network of professional referral partners, including wealth advisors, attorneys, CPAs, real estate professionals, and business leaders. Experience advising clients on complex personal insurance programs, high-value assets, and personal risk management strategies. Strong consultative sales, relationship-building, communication, and presentation skills. Professional presence with the ability to establish trust and credibility with sophisticated clientele. Entrepreneurial mindset with a demonstrated ability to build long-term client relationships and grow a book of business. Working knowledge of private client insurance products, carrier markets, luxury property exposures, and coverage solutions. Proficiency with Microsoft Office, CRM platforms, and agency management systems. What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range Compensation: Compensation for this position is individually structured based on several factors, which may include the candidate's existing book of business, revenue associated with the book, experience, qualifications, geographic market, and other business considerations. As an example, base or validation compensation may start at $60,000 annually and may vary based on these factors. The position is also eligible for commission-based compensation in accordance with the applicable Producer compensation plan. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Account Manager – State Farm Agent Team Member

    State Farm | Saint Augustine, FL 32095

    Benefits: Paid time off Training & development Bonus based on performance ROLE DESCRIPTION: As Account Manager for Shannon Olson State Farm, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agent office departments. You improve the lives of customers by proactively marketing relevant products and services. RESPONSIBILITIES: Develop and maintain customer relationships to drive retention and growth. Conduct policy reviews and provide recommendations to customers. Oversee the resolution of complex customer issues. Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads. QUALIFICATIONS: Experience in insurance sales or account management preferred. Leadership and interpersonal skills. Proven track record of meeting sales targets. Willingness to engage in sales conversations.

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    EVP, Operations

    Acosta | Jacksonville, FL

    The EVP, Operations is the senior operational leader responsible for enterprise merchandising and retail execution strategy, service delivery, financial performance, workforce capability, client outcomes, and continuous improvement. The role establishes scalable operating standards; aligns field, client, commercial, finance, human resources, technology, analytics, and shared-services partners; and ensures that programs are delivered safely, consistently, profitably, and in accordance with client and retailer requirements. The executive translates enterprise strategy into operating plans, governance, performance measures, resource decisions, and leadership routines. The position has accountability for operational effectiveness and assigned profit-and-loss results and builds a high-performing leadership team capable of supporting growth, integration, and changing retailer and client needs. The EVP has enterprise accountability for the National Logistics Distribution Center (NLDC), Operations Support Center (OSC), Training, Talent Acquisition, Field Execution, 360 Execution/Governance, Sales Operations, and Retail Execution Technology. The role integrates these functions into one operating system that connects workforce readiness, operational support, technology, logistics, governance, commercial priorities, and in-store execution. Enterprise strategy and operating model Develop and execute the enterprise operations strategy in alignment with corporate growth, client, financial, and people priorities. Establish a scalable operating model, decision rights, governance, and leadership routines across merchandising and retail execution operations. Translate strategic priorities into annual and multi-year operating plans, resource requirements, performance measures, and accountable owners. Identify operational risks, capacity constraints, and growth opportunities; recommend investments, corrective actions, and organizational changes. Lead integration and harmonization of processes, systems, roles, and service standards across operating companies, programs, and geographies. Integrated operations portfolio leadership Provide executive leadership and clear decision rights across NLDC, OSC, Training, Talent Acquisition, Field Execution, 360 Execution/Governance, Sales Operations, and Retail Execution Technology. Create an integrated operating system that connects demand planning, recruiting, onboarding, training, job build, logistics, field deployment, execution validation, reporting, issue resolution, and continuous improvement. Establish enterprise service-level agreements, handoffs, escalation paths, performance measures, and governance routines across all assigned functions. Align functional roadmaps, budgets, capacity plans, technology investments, and talent strategies to enterprise priorities and client commitments. Execution excellence and service delivery Oversee recurring merchandising, resets, remodels, new-store openings, surveys, promotional execution, product placement, and other in-store service programs within the assigned portfolio. Establish enterprise standards for quality, safety, compliance, productivity, reporting, escalation, and issue resolution. Ensure field execution aligns with approved client objectives, retailer requirements, planograms, service schedules, and program specifications. Drive improvements in product availability, speed to shelf, display and promotional compliance, data accuracy, and quality of execution. Create mechanisms to identify execution gaps, address root causes, share best practices, and sustain corrective actions. Oversee enterprise field execution through consistent planning, deployment, validation, recovery, and performance-management practices across operating companies and client programs. Establish 360 execution governance that connects client commitments, job design, field instructions, training, technology, reporting, quality assurance, and corrective action. Hold functional leaders accountable for end-to-end execution outcomes rather than isolated departmental measures Financial and workforce leadership. Own assigned operating budgets, forecasts, profit-and-loss results, productivity objectives, and expense controls. Balance service quality, labor capacity, cost, risk, and growth when making resource and investment decisions.  Establish workforce planning, labor management, deployment, and capacity practices that support program requirements and changing demand. Review financial and operating performance, identify variances, and hold leaders accountable for timely recovery plans. Partner with Finance and commercial leaders on pricing assumptions, operating models, business cases, and margin-improvement opportunities. Integrate recruiting demand, training capacity, field labor plans, support-center workload, distribution requirements, and technology capacity into a single enterprise workforce and readiness plan. Oversee budgets and investment priorities across logistics, support operations, training, talent acquisition, field execution, governance, sales operations, and retail execution technology. Client, retailer, and growth partnership Serve as executive sponsor for strategic client and retailer relationships within the assigned portfolio. Participate in executive business reviews, joint planning, commercial proposals, and resolution of significant service or execution issues. Align operational capabilities and commitments with contracts, statements of work, client expectations, and enterprise priorities. Partner with Sales and Business Development to assess opportunities, design executable solutions, and support responsible growth. Maintain awareness of merchandising, retail, consumer, labor, and technology trends that may affect clients or operations. Lead Sales Operations capabilities that strengthen business planning, opportunity governance, forecasting, pricing and labor assumptions, pipeline visibility, executive reporting, and cross-functional accountability. Ensure proposed client solutions are operationally executable, financially responsible, supported by appropriate talent and training plans, and enabled by scalable technology and support processes. Analytics, technology, and continuous improvement Establish scorecards, key performance indicators, service-level measures, and review cadences that support fact-based decisions. Use operational, financial, workforce, safety, quality, and client data to identify trends, risks, and improvement opportunities. Sponsor process improvement, automation, technology adoption, and reporting enhancements that simplify work and improve execution. Ensure appropriate controls, documentation, and data governance support reliable reporting and operational decisions. Measure the impact of operational changes and adjust plans based on results. Provide executive sponsorship for the retail execution technology roadmap, including workforce management, routing, territory design, job build, field platforms, reporting, analytics, automation, and artificial intelligence. Establish 360 governance for data, workflows, labor standards, platform adoption, execution reporting, and operational controls. Use sales, workforce, training, support center, distribution, technology, financial, and field-execution data to identify enterprise risks and improvement opportunities. People leadership and organizational capability Build, lead, coach, and develop a high-performing team of senior operational and functional leaders. Establish clear accountabilities, performance expectations, succession plans, and development priorities for the operations organization. Promote a culture of safety, inclusion, integrity, accountability, collaboration, recognition, and continuous improvement. Partner with Human Resources on organizational design, workforce strategy, talent reviews, leadership development, associate engagement, and change management. Communicate enterprise priorities and operating expectations clearly across corporate, client-facing, and field teams. Build an integrated leadership team across NLDC, OSC, Training, Talent Acquisition, Field Execution, 360 Execution/Governance, Sales Operations, and Retail Execution Technology. Create shared goals and incentives that reinforce enterprise outcomes, cross-functional ownership, and effective handoffs across the full execution lifecycle. Safety, compliance, and risk management Ensure operations are conducted in accordance with applicable laws, Company policies, client and retailer requirements, and delegated authority. Champion workplace safety and ensure leaders maintain appropriate training, reporting, prevention, and response practices. Oversee operational readiness, business continuity, and escalation practices for significant service, workforce, technology, client, or safety events. Partner with Legal, Human Resources, Finance, Information Technology, Security, and other functions to identify and manage operational risk. Maintain accurate and timely executive reporting on performance, material risks, and corrective actions. Perform other related duties as assigned. Duties and responsibilities may change to support business needs, and this job description may be updated at Acosta Inc.'s sole discretion. Bachelor's degree in Business Administration, Operations Management, Retail Management, Supply Chain, Finance, or a related field, or an equivalent combination of education and relevant executive experience. Fifteen (15) or more years of progressively responsible leadership experience in merchandising, retail operations, field execution, consumer-packaged goods, retail services, or a related industry. Ten (10) or more years leading large, geographically dispersed operations and senior leaders. Demonstrated accountability for significant budgets or profit-and-loss performance. Demonstrated experience leading operational transformation, integration, process standardization, and change across complex organizations. Experience serving as an executive partner to clients, retailers, or other external stakeholders. Master's degree in Business Administration or a related field preferred. Executive leadership experience spanning multiple operational functions, such as field execution, logistics or distribution, shared services, training, talent acquisition, sales operations, governance, or operational technology. Demonstrated success in integrating functions, systems, data, and leadership routines into an enterprise operating model. Minimum Qualifications-Knowledge, Skills and Abilities Executive-level strategic planning, operating-model design, financial management, and enterprise decision-making capability. Deep understanding of merchandising, retail field execution, client service delivery, labor models, productivity, and store-level operating requirements. Ability to lead through influence in a matrixed organization and align leaders with competing priorities around shared outcomes. Ability to interpret complex financial, operational, workforce, quality, and client data and convert findings into clear decisions and actions. Ability to communicate persuasively with boards, executive leaders, clients, retailers, field teams, and associates. Ability to build leadership capability, establish accountability, guide succession planning, and lead organizational change. Working knowledge of enterprise systems, workforce technology, business intelligence, reporting tools, and Microsoft Office applications. Ability to exercise sound judgment, maintain confidentiality, and address sensitive or high-impact issues with appropriate urgency. Enterprise knowledge of distribution and inventory operations, field support models, learning and onboarding, talent acquisition, field execution, sales operations, governance, workforce optimization, and retail execution technology. Ability to design and lead end-to-end operating systems with clear decision rights, service levels, measures, controls, and escalation paths. Strong interpersonal and highly developed writing skills; acute attention to detail. Travel as needed. Physical Requirements: Sit for extended periods (typically 6+ hours per day) Use a computer, including keyboard and mouse, for prolonged periods Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds) Reach, bend, or stoop occasionally to access files or office materials Maintain focus and attention for long periods of desk-based work Follow clear directions Perform repetitive motions (e.g., typing, clicking) consistently throughout the day Work Environment Work is performed in corporate, virtual, client, retailer, travel, and field settings. The role requires regular computer use, executive meetings, presentations, and interaction with internal and external stakeholders. Field and store visits may involve retail traffic, noise, dust, moving equipment, active receiving areas, crowds, or varying temperatures typical of retail operations. Work schedules and travel may vary based on client, retailer, operating, and business needs. Required safety practices and personal protective equipment must be followed at applicable work locations. Performance Expectations Enterprise operating performance, client outcomes, and service-level attainment. Revenue, profitability, productivity, cost, and budget performance within assigned authority. Workforce capability, leadership effectiveness, succession readiness, engagement, and retention. Quality, safety, compliance, risk management, and timely corrective action. Integration, standardization, simplification, innovation, and sustained operational improvement. NLDC service, inventory accuracy, fulfillment quality, delivery performance, safety, and cost efficiency. OSC responsiveness, issue resolution, execution validation, quality assurance, and field productivity support. Talent acquisition, onboarding, training effectiveness, workforce readiness, and leadership capability. Field execution, 360 governance, sales operations effectiveness, technology adoption, data quality, and end-to-end accountability. Core Behavioral Expectations People Minded: Treats all people with dignity and respect and creates an inclusive environment. Integrity: Demonstrates ethical, responsible, and transparent conduct. Results Oriented: Establishes clear outcomes and demonstrates accountability for sustainable results. Trust: Communicates honestly, protects confidential information, and follows through on commitments. Teamwork: Builds constructive, cross-functional relationships and aligns others around enterprise priorities. Innovation: Applies strategic insight, curiosity, and practical judgment to improve business outcomes. Balance: Maintains perspective, resilience, and a constructive approach during change and complexity. Reasonable Accommodation Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position, unless doing so would impose an undue hardship. Applicants and associates may request accommodation through the Company's established accommodation process. Equal Employment Opportunity Acosta provides equal employment opportunities to associates and applicants in accordance with applicable law.

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    Customer Service Account Specialist

    Catalis | Jacksonville, FL

    529 Customer Service Account Specialist Who we are: Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens. Summary: Are you someone who enjoys helping others and takes pride in delivering exceptional service? We are seeking a Customer Service Representative to support our 529 college savings plans. In this role, you’ll work directly with account owners—providing guidance, answering questions, and helping families invest in their future education needs. You’ll serve as the frontline voice of our organization, ensuring a seamless and positive experience for current and prospective plan participants. If you're a strong communicator, a problem solver, and enjoy making a difference through service, we’d love to meet you. This is not a remote position; it is in office. Workweek is Monday through Friday from 9:00 a.m. to 6:00 p.m. What you will do: Answer inbound account maintenance and enrollment calls from account owners. Process account maintenance documents and emails. Educate and promote 529 plans to grow the plans. Place outbound enrollment calls to account owners to assist with questions or assist completing their enrollment. Research and respond to financial inquiries for account owners, managers, and client success team members. Provide input for process improvements and/or new projects to improve overall quality and processing efficiency. Provide a professional high quality of service to current and future account owners. Responsible for understanding and explaining the benefits of 529 programs based on rules and regulations. Other Duties as assigned. Requirements What you will need to succeed: High school diploma or GED required; Associate’s or Bachelor’s degree preferred A minimum of 1+ years of experience in a customer service, call center or financial services role Excellent verbal and written communication skills Strong attention to detail and accuracy when processing data and documents and providing information Analytical skills Customer service orientation Proficiency with Excel and Word A professional attitude is required Familiarity with 529 savings plans or other investment/financial products a plus! EEO Statement: We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

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    Customer Service Account Specialist

    Catalis Regulatory & Compliance, LLC | Jacksonville, FL

    Description: 529 Customer Service Account Specialist Who we are: Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens. Summary: Are you someone who enjoys helping others and takes pride in delivering exceptional service? We are seeking a Customer Service Representative to support our 529 college savings plans. In this role, you’ll work directly with account owners—providing guidance, answering questions, and helping families invest in their future education needs. You’ll serve as the frontline voice of our organization, ensuring a seamless and positive experience for current and prospective plan participants. If you're a strong communicator, a problem solver, and enjoy making a difference through service, we’d love to meet you. This is not a remote position; it is in office. Workweek is Monday through Friday from 9:00 a.m. to 6:00 p.m. What you will do: Answer inbound account maintenance and enrollment calls from account owners. Process account maintenance documents and emails. Educate and promote 529 plans to grow the plans. Place outbound enrollment calls to account owners to assist with questions or assist completing their enrollment. Research and respond to financial inquiries for account owners, managers, and client success team members. Provide input for process improvements and/or new projects to improve overall quality and processing efficiency. Provide a professional high quality of service to current and future account owners. Responsible for understanding and explaining the benefits of 529 programs based on rules and regulations. Other Duties as assigned. Requirements: What you will need to succeed: High school diploma or GED required; Associate’s or Bachelor’s degree preferred A minimum of 1+ years of experience in a customer service, call center or financial services role Excellent verbal and written communication skills Strong attention to detail and accuracy when processing data and documents and providing information Analytical skills Customer service orientation Proficiency with Excel and Word A professional attitude is required Familiarity with 529 savings plans or other investment/financial products a plus! EEO Statement: We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

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    General Counsel

    Florida State College at Jacksonville | Jacksonville, FL 32202

    Florida State College at Jacksonville (FSCJ) is committed to our employees and is pleased to offer challenging and fulfilling careers, as well as an excellent benefits package. As part of FSCJ's overall total compensation, employee benefits are offered to provide you with health and welfare coverage promoting good health and well-being, a retirement pension and financial protection in the case of death or disability. CAMPUS/CENTER LOCATION: ADMINISTRATIVE OFFICES (AO) - DOWNTOWN CAMPUS DEPARTMENT: LEGAL COMPLIANCE AND REGULATIONS DATE POSITION AVAILABLE: JANUARY 1, 2027 REVIEW DATE: NOVEMBER 9, 2026 SALARY: COMMENSURATE WITH EDUCATION AND EXPERIENCE FLSA: EXEMPT WHAT YOU'LL DO The General Counsel provides legal counsel, research, and written and oral legal opinions to the College President, the District Board of Trustees (DBOT), and College departments and other areas of the College, as appropriate, regarding Board policies, personnel actions, contracts, program proposals, regulatory and compliance matters. Directs or coordinates the defense of the College against lawsuits and claims and other matters affecting the College. The General Counsel serves as the College¿s chief legal advisor, supports the College¿s legal and operational objectives, and provides strategic legal guidance to promote sound governance, risk mitigation, and compliance with applicable laws, regulations, and policies. WHAT YOU'LL NEED At a minimum the selected candidate must have a L.L.B. (Legum Baccalaureus) or Doctor of Jurisprudence degree from a regionally accredited institution, admission to the Florida Bar, familiarity with contract law, affirmative action/equal opportunity law, and laws and regulations related to public higher education and seven (7) years of experience in the practice of corporate law, labor relations, or a closely related field. Additionally, the preferred candidate must have a Doctor of Jurisprudence degree from a regionally accredited institution and ten (10) years of experience in the practice of corporate law, labor relations, or a closely related field. WHY US We value our employees. Employees are treated as individuals and empowered to do their best. Our greatest strength lies in the skill, judgement and talent of our employees. We recognize that our success is related directly to the dedication and performance of our employees. We value integrity, excellence in teaching and learning, a culture of honesty and trust, creativity and a respect for diversity. We believe in the potential of people who are inspired, engaged and work together for common goals & objectives. To that end we strive to attract, develop and retain the talented people necessary to deliver the highest quality service to our students and community. It is our focus to support a diverse workforce within an inclusive work environment. In return, we provide a competitive compensation and benefits package, job/skill training, and company-sponsored social events. What makes FSCJ stand out among other colleges and universities? We are: Accessible: Classes are offered at convenient locations throughout Duval County and Nassau County and globally through online classes. View our locations. Affordable: FSCJ ranks among the top 50 most affordable public, four-year institutions in the nation. Plus, we provide many financial aid and scholarship opportunities for our students. Diverse: We have students from more than 154 countries and students range in age from 12 to 106 years old. Highly Ranked: FSCJ ranks 11th in the nation in grand total (4,548), and in all disciplines granted among public, four-year colleges and universities granting associate degrees. (Community College Week) AWARDS & ACCOLADES For the third consecutive year, Florida State College at Jacksonville has been named as a 2026 Great College to Work For by ModernThink. FSCJ has been greatly honored with the Honor Roll recognition in 9 of 10 categories including: Job Satisfaction & Support, Professional Development, Mission & Pride, Supervisor/Department Chair Effectiveness, Confidence in Senior Leadership, Faculty & Staff Well-being, Shared Governance, Faculty Experience, and Inclusion, Belonging & Community. Click here to learn more about this recognition. Click here to view our other Awards, Highlights and Accolades WE CAN HELP If you have questions or need technical assistance, please contact the Human Resources department by email [email protected] or phone (904) 632-3210. Additional documents can be faxed to (904) 632-3390. Florida State College at Jacksonville complies with the provisions of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and other applicable laws pertaining to College safety and security practices. The College's Annual Security Report and Annual Crime Statistics are posted on the College's website. You can access the following sites by clicking on the following link Campus Security Policies, or directly at Annual Security Report. A hard copy may be obtained at any Campus Security Office. A military veteran applicant who believes he or she was not afforded employment, promotion or retention preference may file a complaint with the Florida Department of Veterans Affairs (FDVA) The complaint must be made within 60 days from the date a non-select notice was received. The FDVA can investigate and make a determination as to whether a violation has occurred. For more information, call (727) 319-7462 , or email [email protected]. You can also email or mail a detailed complaint to: P.O. Box 31001, St. Petersburg, FL 33731. Florida State College at Jacksonville does not discriminate against any person on the basis of race, disability, color, ethnicity, national origin, religion, gender, age, sex, sexual orientation/expression, marital status, veteran status, pregnancy or genetic information in its programs, activities and employment. For more information, visit the Equal Access/Equal Opportunity page. Veteran status and people with disabilities are encouraged to apply. Please notify the Human Resources Department at (904) 632-3210 if any reasonable accommodations are required during the application or the interview process. Florida State College at Jacksonville provides equal opportunity for educational opportunities and employment to all. If you have concerns regarding discrimination, harassment or retaliation, please contact the College's Equity Officer, 501 W. State Street, Jacksonville, FL 32202, or at (904) 632-3221, toll-free at (877) 578-6801 or via email at [email protected] for information. Applicants have rights under Federal Employment Laws, view the U.S. Department of Labor Workplace Posters.

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    HR Business Partners

    Acosta | Jacksonville, FL

    The HRBP functions in a strategic business partner role to provide and facilitate HR strategies and services. In this role you will serve as the primary HR contact to Department Head (s) and Senior Leaders of your assigned Business segment, business unit and operating units on all HR programs, and regularly provides HR status updates to the HR Management team. The HRBP will interact with all levels of the organization including managers, employees, and HR colleagues to ensure timely and effective delivery of HR services in supporting business initiatives. The role requires strategic, operational and project management skills ensuring HR remains an active contributor to the success and goals of your assigned Business segment, business unit and operating units. Utilizing your functional experience, flexibility, creativity, and project management skills, you will assist on special projects and new program development as needed. Must have excellent interpersonal, organizational, communication and presentation skills. Must be able to facilitate in meetings where emotions may be high. Must possess sound judgment and ability to listen, assess problems and arrive at good logical solutions that achieve an appropriate balance between sound HR practices and business needs. Must be confident, credible, professional, and well respected. Capable of managing multiple assignments/tasks concurrently. Must be able to work effectively and efficiently in a matrix management environment. Strategic Advisor Must be regarded by business leaders/managers as a qualified consultant/advisor in Human Resource practices. Provide thought leadership related to assigned client team and regularly update Senior Management while acting as a catalyst for sustained business performance, ensuring HR strategies are relevant and translated into concrete actions with tangible results. Act as a “talent agent” to help identify, develop, and deploy talent to meet short- and long-term business requirements. by partnering with management and COE teams to continually evaluate and develop employees within the organization including career planning, skill building and competency modeling. Use data analytics and external/internal insights to design innovative HR solutions based on short and long-term business needs. Performs talent and organization diagnostics to align with and drive strategy. Implements innovative solutions that deliver the highest value and impact. Business Coach & Consultant Quickly build and leverage strong relationships with business leaders to position HR priorities and influence business strategy. Ability to assess and communicate leaders’ blind spots and provide recommendations to overcome barriers. Build and maintain high degree of connectedness to employees and managers of all levels in assigned client groups to proactively draw out and identify areas of conflict, confusion, and barriers to effective productivity, engagement, and execution of strategic goals: Implement action plans and interventions, including coaching, counseling and mediation, using support resources as needed. Keep abreast of legislation affecting associate relations. Educate managers and support business practices to minimize risk to the company. Change Agent Own transformation process in partnership with business leaders. Utilize data analytics to anticipate change and measure impacts. Identifies risks to the delivery of the business strategy and brings the right resources forward to manage. Manage communications and project plans related to HR program deliver to assigned client organization to ensure thorough understanding and completion of programs on time/within acceptable timelines. HR / Business Liaison Identify need for HR Solutions and “broker” within the HROM to deliver integrated solutions. Lead initiatives ranging from complex to highly complex that have a significant impact. Innovate on existing programs to help leaders look around corners to drive success. Ensure Service are delivered (Time/Cost/Value/Quality) according to SLAs. Knowledgeable of processes and guidelines to guide associates and managers. Proactively leverage HR system data for client groups and other reporting vehicles to maintain high integrity of employee and organizational data; provide management information analysis using data and metrics that give insight on people issues including retention, performance management, engagement, and conflict. Proactively plan and carry out policies and practices for Human Resources in compliance with current state and federal law in supporting regional business plans and initiatives. Travel as needed. Other duties as assigned Education High School Diploma/GED Bachelors and Master’s degree preferred Some experience may be substituted for some of the above education. PHR/SPHR preferred Work Experience 5+ years of relevant work experience 1+ years of supervisory/management experience. Knowledge, Skills and Abilities Strong decision-making capabilities with extensive experience interpreting information to make business decisions and recommendations Extensive experience partnering and using a consultative approach with stakeholders Creative, entrepreneur mindset that is solution orientated Global & Cultural effectiveness Business Acumen - understanding and applying information to contribute to the organization's strategic business and people plan. Strong interpersonal and highly developed writing skills; acute attention to detail. Physical Requirements: Sit for extended periods (typically 6+ hours per day) Use a computer, including keyboard and mouse, for prolonged periods Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds) Reach, bend, or stoop occasionally to access files or office materials Maintain focus and attention for long periods of desk-based work Follow clear directions Perform repetitive motions (e.g., typing, clicking) consistently throughout the day #discoveryourpath

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    Guest Service Representative – Night Auditor

    Hampton Inn & Suites Jacksonville South | Jacksonville, FL 32258

    Description: LBA Hospitality is hiring! Benefits available to all associates include: a quarterly bonus program, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more! Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff. SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain stock/cleanliness of the Market area if applicable. Maintain certification from a responsible vendor training if alcohol is served. Be flexible in regard to work schedule. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. Requirements: SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hear. Must be able to communicate with other associates and/or guests. WORKING CONDITIONS/SPECIAL REQUIREMENTS This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. Must be able to work an overnight shift schedule.

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    Hotel Front Desk Night Auditor

    Palm Coast, FL 32137

    Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Compensation: $15 - $16 yearly Responsibilities: Provide exceptional service to all hotel guests during their stay Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process Perform additional bookkeeping, administrative, and accounting procedures as required Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager Qualifications: Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required Overnight shift; requires flexible hours Some college is preferred but a high school diploma or equivalent is required Proficiency with computers is required; experience with reservation and accounting software is desired Great communications. and excellent customer service skills are required About Company At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results, with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK! https://arkhospitality.com/

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    Manager, Public Projects

    Genesee & Wyoming Inc. | Jacksonville, FL

    HR Team: Morgan Daniel & Tammy Allegretti Hiring Manager: Ann Waters SUMMARY: This position is responsible for managing an assigned territory to support public funded projects on behalf of Genesee & Wyoming’s subsidiary railroads in the United States. The successful candidate will be able to operate in a fast paced, demanding environment and be able deliver cost-effective and timely completion of public projects in a manner that is responsive to regional requirements. Excellent organizational, computer, resource management, and MS Office skills, and a high level of attention to detail are essential to effective performance in this position. RESPONSIBILITIES: Manage the public projects process for all U.S. based G&W railroads (500+ projects) in a manner that ensures timely and cost-effective completion and full compliance with company standards, rules and applicable FRA regulations. Manage G&W’s selected public projects consultants to provide timely and cost-effective completion of all assigned public projects. Develop and maintain quality working relationships with the funding agencies, regional and railroad engineering staff, and general managers to ensure that railroad project requirements are met and that railroad relationships with the funding agencies are enhanced. Assist railroads and regions with providing oversight of project contractors to ensure quality completion of awarded projects and that work has been accomplished in compliance with all G&W and FRA rules and regulations. Ensure that all public projects are completed in full compliance with FHWA or other funding agency requirements. Maintain all required documents to ensure full audit (both internal and government agency) compliance of all projects. Perform regular field audits of work-in-progress public projects to ensure compliance with project specifications, G&W and FRA rules and regulations. Lead by example through full rules compliance when in the field and set the expectation of full rules compliance for all staff and contractors. Provide appropriate, consistent and timely communication with internal and external customers including purchasing, regional engineering, suppliers, agencies and other departmental interfaces. Proactively plan, troubleshoot and communicate issues to ensure projects are on-time and within budget. If conditions require additional agency funding for project completion, ensure encumbrance is in place before authorizing additional work. Develop and grow regional relationships vital to the success of all public projects. Provide constructive feedback for process improvements. Own the territory assigned, from project development at inception throughout project completion. Other projects and duties as assigned by the Director, Public Projects. PREFERRED SKILLS AND EXPERIENCE: 5+ years' experience in railroad public projects management, signals, track and engineering. 5+ years project management and familiarity of running multiple projects varying in scope and complexity. Working knowledge of FRA regulations, AREMA recommended practices and FHWA requirements for the handling of public funded projects. Experience in railroad signals (active warning devices) installation and maintenance. Experience in railroad track construction, maintenance and civil engineering projects. REQUIRED SKILLS AND EXPERIENCE: Experience with the Microsoft Office Suite. Experience working with customers/partners to develop project scope, estimates and review invoices, contracts, and other documentation to ensure projects are completed in a timely accurate manner. Ability to walk on uneven slopes, work in all weather conditions. Ability to accurately express railroad engineering terminology in written and oral communication. Ability to communicate effectively with regions and senior management teams, employees, customers, railroads, regulatory agency officials, funding agency officials and the general public. EDUCATION AND/OR CREDENTIALS: Required: Bachelor's degree (Engineering preferred) and 5 years related experience and/or training; or equivalent combination of education and experience. Preferred: Master’s of Science in Civil or Electrical Engineering from an ABET accredited school of engineering or Master’s of Business Administration. TRAVEL: Must be willing to travel 40% or more covering the G&W North America railroads. Ability to report to work with minimal notice in advance. Work flexible daily schedules, including weekends, dictated by travel distance and inspection schedules. This position is employed by the specific entity set forth in the job posting. Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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