IT Support & Field Operations Technician — Level I
*IT Support & Field Operations Technician — Level I*
*Part-Time | On-Site | Healthcare Technology Support*
*Pareto Clinic — Jacksonville, Florida*
*Proposed Pay:* $17.50–$19.50 per hour, based on experience and demonstrated capabilities
*Hours:* Part-time, with weekly hours to be determined based on operational needs
*Schedule:* Primarily daytime hours, with occasional scheduled evenings or weekends
*Location:* Four clinic locations; travel between offices required
*About the Position*
The Clinic is seeking a dependable, organized, and hands-on IT Support & Field Operations Technician to maintain and support computers, printers, scanners, and other technology used throughout our healthcare offices.
This position focuses on the physical and operational side of IT support, including preventive maintenance, equipment setup, hardware troubleshooting, device inspections, and direct employee assistance.
The technician will spend time working across multiple offices to ensure equipment remains functional, properly configured, and ready for daily use.
The ideal candidate enjoys working with technology, has practical computer troubleshooting experience, follows through on assigned responsibilities, and is comfortable performing recurring maintenance tasks.
The position reports directly to the IT lead and requires the ability to independently complete routine tasks while following established technical procedures.
Previous healthcare IT experience is not required. Training will be provided on clinic-specific applications and established equipment procedures.
*Key ResponsibilitiesComputer and Equipment Support*
· Provide basic technical assistance to clinical and administrative employees.
· Troubleshoot common Windows computer, monitor, keyboard, mouse, printer, scanner, and peripheral problems.
· Diagnose hardware failures and identify equipment requiring repair or replacement.
· Install and replace approved computer components and peripherals.
· Prepare computers and workstations for new employees or office changes.
· Test computers and equipment before placing them into service.
· Install approved applications, drivers, and software updates following established procedures.
· Escalate complex software, network, domain, or administrative problems to the appropriate IT contact.
*Preventive Maintenance*
· Perform regularly scheduled physical inspections and functionality checks of office technology.
· Inspect computers, monitors, printers, scanners, cables, and connected peripherals for operational issues.
· Replenish printer consumables and perform routine printer and scanner maintenance.
· Identify damaged cables, failing components, and equipment needing cleaning, repair, or replacement.
· Complete routine equipment testing and preventive maintenance checklists.
· Report recurring equipment problems and recommend practical improvements.
*Equipment Deployment and Inventory*
· Set up, relocate, and remove approved computer equipment and accessories.
· Maintain accurate equipment inventory information, including location, assignment, condition, and status.
· Organize IT supplies, spare equipment, and replacement peripherals.
· Transport devices and supplies between clinic locations.
· Coordinate authorized equipment pickup and drop-off with vendors.
· Help prepare equipment for repair, warranty service, reassignment, or disposal.
*Basic Networking and Cabling*
· Identify common networking equipment, network ports, and cable connections.
· Diagnose basic wired and wireless device connectivity problems.
· Install, replace, test, and terminate Ethernet cables.
· Perform cable organization and minor workstation wiring tasks.
· Escalate problems involving advanced network configurations, firewall rules, servers, or infrastructure.
*Documentation and Support Requests*
· Create and update IT support tickets.
· Document equipment inspections, maintenance performed, and hardware replacements.
· Record troubleshooting steps and confirm that equipment operates properly after repair.
· Maintain organized inventory and equipment records.
· Follow established checklists and contribute to improvements in maintenance instructions.
· Communicate completed work, unresolved problems, and equipment needs to the IT lead.
*Multi-Location Work*
· Travel between four clinic offices to complete scheduled maintenance and support assignments.
· Plan daily assignments efficiently and coordinate office visits.
· Prioritize equipment failures and support requests affecting clinical operations.
· Remain productive during installation, testing, or equipment preparation activities.
· Perform recurring assignments consistently and accurately.
*Required Qualifications*
· Demonstrated hands-on experience working with Windows computers and related hardware.
· Ability to install, replace, configure, or troubleshoot common computer components and peripherals.
· Familiarity with printers, scanners, monitors, and common office equipment.
· Basic knowledge of Ethernet, Wi-Fi, and computer connectivity.
· Ability to follow technical instructions and independently troubleshoot routine problems.
· Good communication, organization, time-management, and documentation skills.
· Attention to detail and willingness to perform repetitive preventive maintenance tasks.
· Ability to work independently while following established procedures.
· Reliable transportation and ability to travel between clinic locations.
· Willingness to perform physical IT support work, including working under desks, handling cables, and occasionally lifting or moving equipment weighing up to 50 pounds, with reasonable accommodation where applicable.
*Preferred Qualifications*
· Previous desktop support, computer repair, or equipment maintenance experience.
· Familiarity with Microsoft 365 and common office software.
· Experience installing drivers and configuring printers or scanners.
· Experience terminating Ethernet cables and using basic network testing equipment.
· Experience maintaining equipment inventory or support records.
· Relevant technical coursework, certifications, or personal projects.
Formal IT education is not required. Candidates must demonstrate practical technical skills and a willingness to learn.
*Schedule and Work Environment*
This is a part-time, hourly position involving on-site work across four clinic locations.
Most assignments will occur during daytime clinic operations. Occasional evening or weekend assignments may be required for equipment installation, maintenance, or projects scheduled outside normal office hours.
The position involves significant hands-on work, equipment handling, direct staff interaction, and travel between locations.
*Why Join The Clinic?*
This position offers practical experience with computers, peripherals, networking equipment, and technology operations in an active healthcare setting.
The technician will develop experience maintaining technology across multiple offices and supporting the equipment that staff depend on throughout the workday.
We value dependable employees who take initiative, work carefully, communicate clearly, and take responsibility for completing assigned work.
*How to Apply*
Submit your resume and a brief description of your experience working with computers, printers, scanners, networks, or other technical equipment.
Please include your availability for daytime work and occasional evenings or weekends.
Selected applicants may be asked to complete a practical technical assessment.
*The Clinic is an equal opportunity employer.*We are seeking a proactive and technically skilled IT Support & Field Operations Technician — Level I to join our dynamic team. In this role, you will be the frontline of technical assistance, providing essential support for hardware, software, and network infrastructure across various locations. Your energetic approach will ensure swift resolution of technical issues, seamless operation of IT systems, and outstanding customer service. This position offers an exciting opportunity to develop your skills in a fast-paced environment while supporting critical IT functions that keep our operations running smoothly.
*Responsibilities*
* Deliver prompt technical support to end-users via help desk systems, troubleshooting hardware, software, and network issues efficiently.
* Assist with desktop support tasks including operating system installation, configuration, and maintenance for Windows, macOS, and Linux platforms.
* Troubleshoot computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals to resolve malfunctions or failures.
* Manage user accounts and permissions using Active Directory and GPO (Group Policy Objects), ensuring secure access controls.
* Support network infrastructure including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN connections, firewalls, and TCP troubleshooting.
* Conduct equipment setup, installation, and maintenance in the field or office environments to ensure optimal performance.
* Collaborate with team members to analyze issues related to computer management systems and provide technical troubleshooting support for complex problems.
* Maintain detailed records of customer support tickets using help desk systems and ensure timely resolution while providing excellent customer service.
* Assist in the management of IT infrastructure components such as servers (Windows Server), network devices, and security protocols to uphold system integrity.
* Communicate clearly with users at all levels to explain technical solutions in an understandable manner while maintaining a positive attitude.
*Qualifications*
* Demonstrated experience with Microsoft Office applications and familiarity with help desk systems for ticket management.
* Strong understanding of computer networking concepts including LAN/WAN, TCP/IP, DNS, DHCP, VPNs, firewalls, and TCP troubleshooting.
* Proficiency supporting Windows operating systems (Windows 10/11), macOS, and Linux environments.
* Hands-on experience with hardware support including desktops, laptops, mobile devices, printers, and peripherals.
* Knowledge of Active Directory management and Group Policy Object (GPO) configuration for user access control.
* Ability to troubleshoot software issues related to operating systems and applications effectively.
* Excellent communication skills with a customer-focused approach; able to explain technical concepts clearly.
* Analysis skills for diagnosing complex technical problems quickly and accurately in diverse environments.
* Familiarity with IT infrastructure components such as switches, routers, DNS servers, and TCP/IP networks is preferred.
Join us in delivering exceptional IT support that empowers users and keeps our operations at peak performance!
Pay: $17.50 - $19.50 per hour
Expected hours: 20.0 per week
Work Location: In person