Job Results
Technology Services
Posted 4 weeks
SAP Program Manager-Director
PwC - Jacksonville, FL
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In SAP programme management at PwC, you will focus on overseeing and managing large-scale SAP implementation projects within an organisation. You will work closely with business leaders, project managers, and technical teams to define project objectives, develop project plans, allocate resources, monitor progress, and mitigate risks. Working in SAP programme management, you will coordinate multiple projects, resources, and stakeholders to enable successful delivery of SAP solutions. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the SAP PMO team you are expected to assist clients in the implementation and support of SAP application packaged solutions and improving business processes. As a Director you are responsible for setting the strategic direction and leading business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are also tasked with developing new market-differentiated SAP solutions and leading proposal development efforts. Responsibilities - Assist clients in implementing and supporting SAP application packaged solutions - Improve business processes through SAP solutions - Set strategic direction and lead business development initiatives - Oversee multiple projects and maintain executive-level client relations - Develop new market-differentiated SAP solutions - Lead proposal development efforts - Mentor and guide team members to achieve excellence - Maintain compliance with professional and technical standards What You Must Have - Bachelor's Degree - 10 years of experience What Sets You Apart - Leading various aspects of complex engagements within SAP product suite - Developing new market-differentiated SAP solutions - Assisting clients in implementation and support of SAP solutions - Understanding common issues facing clients in financial services industry - Leading technical development efforts and off-shore development resources - Designing, implementing and supporting complex business processes - Identifying and addressing client needs - Leading teams to generate a vision and establish direction - Coordinating Pricing and Legal teams The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
Posted 4 weeks
EMR, Training Specialist I
UF Health - Saint Augustine, FL 32086
The EMR, Training Specialist I, in support of their assigned Epic application(s) and across all UF Health locations, participates in new and ongoing training initiatives. This role provides efficient and effective Epic training and education related to system upgrades, new projects, new user onboarding, and ongoing support. The Training Specialist collaborates closely with Principal and Certified Trainers, Super Users, and end users to ensure successful knowledge transfer and adoption. The Training Specialist is expected to have a working understanding of Epic system functionality and/or departmental workflows as they relate to the supported application(s). Strong planning, communication, and relationship-building skills are essential, along with the ability to maintain a flexible schedule to meet customer and operational needs. While the Training Specialist primarily supports one service area or location, they may be required to provide training and application support at any UF Health location based on organizational needs and direction from leadership. Minimum Requirements Education and Experience: An Associate’s Degree (AA or AS) from an accredited college or university plus three (3) years of relevant work experience is required. An equivalent combination of education and/or relevant work experience may be considered in lieu of a degree. A Bachelor’s degree may be substituted for the required experience. Necessary Skills Ability to work effectively in a team-oriented and highly productive environment. Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and leadership. Ability to represent UF Health as a knowledgeable Epic subject matter expert. Familiarity with information flow and workflows within a major healthcare facility. Proficiency in computer applications, including Microsoft Office and training software. Required Licensure/Certifications Epic Credentialed Trainer status in the supported application within six (6) months of hire or transfer into the position. Preferred Licensure/Certifications Epic Application Curriculum Certification
Posted 4 weeks
EMR, Training Specialist II
UF Health - Jacksonville, FL 32209
The EMR, Training Specialist II, in support of their assigned Epic application(s) and across all UF Health locations, participates in new and ongoing training initiatives. This role assists in coordinating and delivering Epic training for system upgrades, new projects, new user onboarding, and ongoing education, including curriculum development. The Training Specialist II collaborates closely with ITS Epic Clinical and Business Analyst teams, Credentialed Trainers, Super Users, and end users to promote efficient and effective training delivery and adoption. This role also helps guide and support Credentialed Trainers and Super Users to ensure consistency and quality across training efforts. The Training Specialist II is expected to have a working understanding of Epic system functionality and/or departmental workflows as they relate to the supported application(s). Strong planning, communication, and relationship-building skills are required, along with the ability to maintain a flexible schedule to meet customer and operational needs. While this position primarily supports one service area or location, the Training Specialist II may be required to provide training and application support at any UF Health location based on organizational needs and as assigned by leadership. Minimum Requirements Education and Experience: An Associate’s Degree (AA or AS) from an accredited college or university plus three (3) years of relevant work experience is required. An equivalent combination of education and/or relevant work experience may be considered in lieu of a degree. A Bachelor’s degree may be substituted for the required experience. Necessary Skills Ability to work autonomously within a team-oriented and highly productive environment. Ability to communicate clearly, effectively, and efficiently with customers and leadership. Demonstrated ability to effect change and facilitate transitions. Ability to guide, mentor, and support team members and peers. Ability to represent UF Health as a knowledgeable Epic subject matter expert. Familiarity with information flow and workflows within a major healthcare facility. Proficiency with computer applications, including Microsoft Office and training software. Required Licensure/Certifications Epic Certified Trainer status, including Application Curriculum Certification, within six (6) months of hire or transfer into the role. OR Epic Credentialed Trainer status with five (5) years of application training experience may be accepted in lieu of Epic Certified Trainer status.
Posted 4 weeks
IT Vendor Financials & Contract Manager
Deloitte - Jacksonville, FL 32202
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Manager to join the Vendor Management Office (VMO). In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience. You will oversee key technology vendor relationships to drive performance, financial optimization, risk alignment, and governance maturity across the vendor portfolio. This role combines strategic vendor oversight, financial management, and performance governance, enabled through ServiceNow, automation, and AI-driven capabilities. Recruiting for this role ends on May 31, 2026 Work you'll do As a Manager within the DT-US VMO, you will operate at the intersection of technology, finance, risk, and operations to ensure Deloitte maximizes value from its strategic technology partners. You will balance hands-on governance with strategic oversight, bringing structure, transparency, and data-driven insights to vendor decision-making. This position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. Key responsibilities include: Vendor Strategy & Governance Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit) Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies Performance & Financial Management Oversee vendor performance management, including SLA compliance and internal SLO alignment Develop and manage vendor scorecards, dashboards, and executive-level reporting Monitor KPIs and resolve vendor performance or service quality issues Lead remediation and escalation management for operational or performance concerns Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification Support data-driven technology decision-making through analytics and reporting Automation & Continuous Improvement Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort Drive continuous improvement and governance maturity across the vendor portfolio Cross-Functional Collaboration Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes Lead cross-functional initiatives across technology and corporate functions Qualifications Required: Bachelor's degree 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as: Vendor Management Workspace Third-Party Risk Management (TPRM) Service Level Management (SLM) Contract Management Pro Performance Analytics (PA) Strategic Portfolio Management (SPM) IT Service Management (ITSM) 1+ year working on vendor financial management (budgeting, forecasting, cost optimization) Bachelors Degree in Business, Information Technology, MIS, etc. Limited immigration sponsorship may be available Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office Preferred Experience managing vendor SLA compliance and SLO frameworks Experience establishing or transforming a Vendor Management Office (VMO) or enterprise governance function Strong strategic, analytical, and critical thinking skills Background in enterprise IT organizations Experience leveraging AI, predictive analytics, or advanced reporting tools within ServiceNow or similar platforms Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost optimization Experience developing vendor market intelligence and risk assessment models Strong executive presence and experience preparing materials for CIO-level audiences MBA or equivalent graduate degree Why Join DT-US? DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation. If you are a strategic, data-driven leader passionate about vendor governance, automation, and enterprise impact, we encourage you to apply. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $171,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html EA_ExpHire #LH-1
Posted 4 weeks
Technical Trainer – IT Specialist
Centurum - Jacksonville, FL 32201
Overview We are seeking an experienced Technical Trainer with a U.S. Navy IT background to support the sustainment, upgrade, and delivery of Fleet Representative Tactical IT Systems in a training environment. This role is ideal for someone who enjoys building training programs, collaborating with Navy customers, and supporting formal Navy training processes. Key Responsibilities • Support sustainment and upgrades of Fleet Representative Tactical IT Systems used in training environments. • Develop, plan, direct, and evaluate training programs aligned with customer learning objectives. • Work collaboratively with customers to create, enhance, or evaluate course content and learning objectives; develop complete training support packages using LOM/AIM II and CPM in accordance with NAVEDTRA 142‑series guidance. • Participate in Training Requirements Reviews (TRR) and support development and updates to Navy Training System Plans (NTSP) in compliance with OPNAVINST 1500.76. • Perform NTSP revisions using the Human Analysis & Requirements Planning System (HARPS). Required Qualifications • Minimum 4 years of experience with U.S. Navy Information Technology systems administration or maintenance. • At least 5 years of experience developing military or industrial Training Support Material. • Demonstrated understanding of U.S. Navy training requirements and processes (e.g., NAVEDTRA 142 series). • Proficiency with Microsoft Office applications and database tools. • Bachelor’s degree in Education, a related technical field, or Navy Instructor certification (NEC 9502). • Active U.S. SECRET security clearance. Preferred Qualifications • Certifications such as Security+, Red Hat, or Linux. • NEC 9502 (Navy Instructor) or NEC 9506 (Curriculum Developer). • Master Training Specialist certification. • Experience with LOM/AIM II, CPM, and HARPS. • Familiarity with USN training processes such as TRP, NTSP, and JDTA. • Experience working with U.S. and foreign military or government personnel. • Additional skills in Photoshop, Microsoft Visio, PowerPoint, or graphic design. Benefits Full-time employees are eligible for the following benefits enrollment from their date of hire: Health Insurance - Centurum provides insurance for employee and dependent in a comprehensive package. Coverage for vision care is included. This option is available on a cost-sharing basis. Dental Insurance - Available in conjunction with Health Insurance for an additional cost. Provides oral maintenance care for employee and dependent. Basic Life Insurance - Company provided benefit for all full-time employees. Supplemental Life Insurance - Optional life insurance coverage to employees at group rates. Dependant Life Insurance - Optional coverage for dependents at a group rate. Long Term Disability Insurance - Optional coverage available to employees at group rates. Vacation and Sick Leave - Leave accrual is determined by length of service. Holidays - The company observes ten paid holidays each year. Retirement 401(k) Plan - Centurum’s corporate benefits package includes 401K with a company bi-weekly match and a year-end profit sharing company match for all eligible employees. Investments can be made into selected funds under this plan. Centurum is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. Centurum makes reasonable accommodations for persons with disabilities. dKax90ovyU
Posted 4 weeks
Safety Auditor
TOTE - Jacksonville, FL 32256
Purpose of Job: Assists in the supervision and operation of both the active and ROS (Reduced Operating Status) fleet with specific attention to safety, performance, and adherence to the laws and regulations of the countries in which documented, as well as areas where vessels trade. Perform all such duties as assigned by the Company, and specifically by the Manager, Safety Management Systems. The Safety Management System (SMS) Auditor is responsible for ensuring the safety and regulatory compliance of the TOTE Services managed fleet by conducting internal audits, of both vessel and office, and providing administrative support and oversight of the companies’ safety management system. Responsible for maintaining SMS documentation and certification, evaluating SMS effectiveness, and evaluating analytics related to the health of the management system. Incumbents will frequently interface with upper levels of management, shoreside and shipboard and must be able to make sound business decisions, both administrative and technical. This team member will report to the SMS Manager and work with other safety team members on special projects as well as the below-listed responsibilities. Main Duties and Responsibilities: Promote the TOTE Services safety culture and adhere to all safety guidelines. Make safety a priority in everything we do and seek opportunities for continuous improvement. Maintains a close relationship with internal and external customers of the Safety Management System and serves as a main point of contact, both ashore and afloat, for SMS concerns. Conduct annual internal audits onboard TOTE managed vessels and offices. Conducts annual security audits onboard TOTE managed vessels. This includes travel to various locations in the U.S., as well as internationally. Document audit findings in the Nautical Systems Enterprise software and assist with updates and functionality to the Safety Management System. Works with crews and shore staff to fulfill the requirements of Corrective Action Requests. Assists in the implementation and administration of the companies’ Safety Management System within SharePoint. Recommends, manages, and revises the Safety Management System documentation pertaining to shipboard and shoreside operations, as appropriate. Reviews vessel compliance with company standards and policies. Assist in the preparation of policy changes/additions for management review. Obtain, assess, and analyze data from company systems such as ABS NSE, Microsoft SharePoint and Origami to determine overall management system health and company compliance. Continually assess audit protocols and suggest improvements based on audit experience and performance outcomes. Conduct government safety survey inspections as required. Assist in facilitating the master’s annual review of the SMS and implementation of follow-up action items. Assist with Safety intranet content, keeping information current and relevant to the organization. Assist with documentation archiving, as required by the SMS, and regulatory requirements. Support inquiries into historical SMS documents. Assists in the tracking and development of the Company’s Safety and Environmental Policies. Coordinates the preparation of material and evidence for organization use in hearings, lawsuits, and insurance investigations. Interface with customers and other external stakeholders on matters concerning injuries, incidents, and audits. Assists with the facilitation of shoreside external (ABS) and conduct internal audits. Supports operational safety as needed, to include, but not limited, to the Emergency Response Team, Heavy Weather Advisory Team, and the Continuous Improvement Working Group. Secondary Duties and Responsibilities: Skills: Minimum Qualifications: Enhance executive discussions on all safety & security matters; enhance the executive team’s ability to provide guidance and establish policies. Ability to multi-task. Ensure taskers and project timelines are established. Ability to communicate and perform task(s) in a team concept is critical. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, crewmembers, customers, and the general public. Knowledge of Nautical Systems Enterprise (NSE) operation and configuration preferred. Knowledge of Microsoft Office Suite of Products, to include but not limited to, SharePoint, Outlook, Power Automate, Microsoft Forms, Teams, etc. Education: Bachelor’s degree with at least three years related experience and/or training in the maritime field. ABS/Coast Guard regulatory experience highly desirable. Degree from maritime academy or seagoing experience in a licensed capacity or equivalent is a plus. Certificates, Licenses, Registrations: ISM and ISO Auditor certification preferred but can be obtained during employment. Maritime Engine or Deck qualifications/license and experience preferred. Must be able to possess DOD SECRET security clearance. Physical Requirements of the Position: Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Visual Requirements of the Position: Visual requirement equal to that for clerical administrative whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, etc. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, risk of electrical shock and toxic vapors. Must travel to perform various duties to include ship visits & audits within the US and abroad. Travel is approximately 25%, non-routine in nature. Perform these duties acknowledging the possible dangers onboard vessels such as safely maneuvering throughout vessel(s) – i.e. ladders/staircases. The noise level in the work environment is usually moderate. However, noise level exposure can increase during visits to the vessels.
Posted 4 weeks
Analyst, Business Operations
Intercontinental Exchange - Jacksonville, FL 32246
Overview: Job Purpose We seek a talented, creative and technical individual to join our team of Business Operations at ICE Clear Credit. You will be responsible for partnering with ICE Clear Credit and ICE Link customers to provide operational process, onboarding and troubleshooting across CDS and U.S. Treasury clearing and post-trade processing services. This role is part of a highly specialized Business Operations support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. This role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE Clear Credit clearing, and infrastructure. You will act as a primary escalation point for internal production support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation and testing of new products and services, and service enhancements, providing input based on your knowledge of customer needs and existing system and process challenges. Responsibilities Troubleshoot day-to-day issues and provide direct support to Business, Risk, Dev, and IT support groups. Work with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services. Interact with third-party vendors, coordinate, and collaborate with various internal business units. Maintaining operations and administration of proprietary systems is an integral part of the position. Assist other ICE staff with problem solving and escalation procedures. Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s). Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis. Understand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability. Prepare documentation for troubleshooting and escalation procedures. Follow organizational practices regarding Incident, Problem, and Change Management along with the creation of database records for these disciplines. Scheduling flexibility is required. Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes Customer Inquiries: Resolve customer inquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions Technical Documentation: Prepare and manage technical guides for external business analyst and development teams to review for new functionalities and enhancements Issue Handling: Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams Impact Assessment: Collaborate with customers and internal teams to assess external integration impacts to drive design decisions for issue resolution Escalation: Escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc. Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Python, SQL, Excel, VBA, Tableau Knowledge and Experience Bachelor’s degree or equivalent 2+ years relevant industry experience Excellent communication skills. Good written English and demonstrable experience in writing clear/concise documentation Systems/Application support experience. Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur. Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization. Logical approach, critical thinking, and analytical problem-solving skills with the ability to identify the root cause(s) of a problem. Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely Ability to independently learn nuances of a complex, multifaceted system with minimal supervision Effective use SQL as an analytical tool Technical Experience - using database development concepts (SQL, PL/SQL, views, etc.) is preferred, Python, Excel, Tableau, Splunk, Enterprise monitoring and debugging tools. Must be able to multi-task, prioritize and escalate when appropriate Previous IT Support experience preferred #LI-MA2 -: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Posted 4 weeks
Senior Business Operations Analyst
Intercontinental Exchange - Jacksonville, FL 32246
Overview: Job Purpose Intercontinental Exchange (NYSE: ICE) is a Fortune 500 company that operates a leading network of global futures, equity and equity options exchanges, as well as global clearing and data services across financial and commodity markets. By putting the needs of our customers and global participants first, we are a high-growth company that started by bringing transparency and risk management to the global derivatives markets. We are scientists, engineers, strategists, and problem-solvers who continually create and improve technology that solves market structure challenges on behalf of the industry. ICE Clear Credit is a credit default swap (CDS) clearinghouse regulated by the Commodity Futures Trading Commission as a Derivatives Clearing Organization and by the Securities and Exchange Commission as a Securities Clearing Agency. ICE Clear Credit is designated as a Systemically Important Financial Market Utility under Title VIII of the Dodd-Frank Act. ICE Clear Credit is currently developing a U.S. Treasury clearing service. ICE Link is a post-trade connectivity and middleware application for the CDS market, providing market participants including dealers, prime-brokers, buy-side institutions, and trading venues with the electronic workflow required for the efficient processing of bilateral and cleared trades. We seek a talented, creative and technical individual to join our team of Business Operations at ICE Clear Credit. You will be responsible for partnering with ICE Clear Credit and ICE Link customers to provide operational process, onboarding and troubleshooting across CDS and U.S. Treasury clearing and post-trade processing services. This role is part of a highly specialized Business Operations support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. This role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE Clear Credit clearing, and infrastructure. You will act as a primary escalation point for internal production support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation and testing of new products and services, and service enhancements, providing input based on your knowledge of customer needs and existing system and process challenges. Responsibilities Troubleshoot day-to-day issues and provide direct support to Business, Risk, Dev, and IT support groups. Work with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services. Interact with third-party vendors, coordinate, and collaborate with various internal business units. Maintaining operations and administration of proprietary systems is an integral part of the position. Assist other ICE staff with problem solving and escalation procedures. Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s). Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis. Understand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability. Prepare documentation for troubleshooting and escalation procedures. Follow organizational practices regarding Incident, Problem, and Change Management along with the creation of database records for these disciplines. Scheduling flexibility is required. Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes Customer Inquiries: Resolve customer inquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions Technical Documentation: Prepare and manage technical guides for external business analyst and development teams to review for new functionalities and enhancements Issue Handling: Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams Impact Assessment: Collaborate with customers and internal teams to assess external integration impacts to drive design decisions for issue resolution Escalation: Escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc. Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Python, SQL, Excel, VBA, Tableau Knowledge and Experience Bachelor’s degree or equivalent 5+ years relevant industry experience Excellent communication skills. Good written English and demonstrable experience in writing clear/concise documentation Systems/Application support experience. Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur. Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization. Logical approach, critical thinking, and analytical problem-solving skills with the ability to identify the root cause(s) of a problem. Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely Ability to independently learn nuances of a complex, multifaceted system with minimal supervision Effective use SQL as an analytical tool Technical Experience - using database development concepts (SQL, PL/SQL, views, etc.) is preferred, Python, Excel, Tableau, Splunk, Enterprise monitoring and debugging tools. Must be able to multi-task, prioritize and escalate when appropriate Previous IT Support experience preferred #LI-MA2 -: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Posted 4 weeks
Software Engineering Mgr – Retail Lending Core Services
PNC Financial Services Group - Jacksonville, FL 32256
Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Technology organization, you can be based in Jacksonville FL, Miamisburg OH, Pittsburgh PA or Dallas TX. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. You will lead engineering teams within the Retail Lending Core Servicing space. This role is ideal for a hands on technical leader who can balance people leadership, delivery accountability, and technical excellence while driving modernization and innovation across mission critical lending platforms. The manager will oversee the design, development, and delivery of scalable, resilient solutions that support core servicing capabilities, working closely with product, architecture, operations, and business partners. In addition to managing teams and delivery, this leader will play a key role in strategic planning, budgeting, hiring, and driving DevOps maturity. Key Responsibilities Engineering & Technical Leadership • Lead and mentor software engineers across multiple teams, fostering a culture of engineering excellence, accountability, and continuous improvement • Provide technical guidance and architectural oversight for solutions built using Angular, .NET (C#), and modern service based architectures • Ensure strong engineering practices including code quality, test automation, security, performance, and operational resilience • Partner with architects and platform teams to modernize legacy systems and reduce technical debt in core servicing platforms DevOps & Platform Enablement • Champion DevOps principles and continuous delivery practices across teams • Ensure effective use and evolution of: o CI/CD pipelines o GitHub and GitHub Copilot o Jenkins o Bitbucket o OpenShift (containerized workloads) • Drive automation across build, test, deployment, and operational monitoring • Promote production readiness, observability, and incident prevention as first class engineering concerns Delivery, Planning & Execution • Own delivery outcomes for assigned initiatives, ensuring commitments are met with high quality • Manage project planning, execution, and dependency coordination across multiple initiatives • Partner with Product and Business stakeholders to translate business needs into executable technical plans • Proactively manage risks, issues, and trade offs across scope, schedule, and quality Financial & Resource Management • Manage budgets, vendor spend, and resource allocation for engineering initiatives • Support workforce planning, capacity management, and prioritization • Participate in hiring, onboarding, and performance management of engineering talent People Leadership & Talent Development • Build, develop, and retain high performing engineering teams • Conduct regular coaching, feedback, and career development conversations • Foster an inclusive, collaborative environment that encourages innovation and ownership Innovation & Continuous Improvement • Bring forward new ideas, tools, and approaches to improve developer productivity, system reliability, and customer outcomes • Identify opportunities to simplify platforms, modernize workflows, and improve time to market • Actively contribute to broader organizational technology and engineering strategy Required Qualifications • Bachelor’s degree in Computer Science, Engineering, or equivalent experience • Strong technical background with hands on experience in: o .NET / C# o Angular o API based and service oriented architectures • Proven experience leading software engineering teams in a complex, regulated environment • Solid understanding of DevOps, CI/CD pipelines, and modern SDLC practices • Experience with GitHub, Jenkins, Bitbucket, and OpenShift • Demonstrated ability to manage multiple initiatives, priorities, and stakeholders • Strong communication skills with the ability to translate between technical and business audiences Preferred / Nice to Have Qualifications • Experience in banking, financial services, or lending platforms • Familiarity with retail lending or core servicing domains • Experience driving modernization of legacy or monolithic systems • Exposure to cloud native patterns, container platforms, and platform engineering • Prior experience managing budgets and vendor relationships What Success Looks Like in This Role • Engineering teams consistently deliver high quality, reliable solutions • DevOps pipelines are stable, automated, and improving developer velocity • Core servicing platforms become more resilient, observable, and maintainable • Engineers are engaged, growing, and retained • The organization benefits from innovative ideas and continuous improvement, not just execution PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages development projects, development teams and application support functions. Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. Monitors and maintains adherence and compliance to quality standards on an ongoing basis. Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. Analyzes applications to ensure that all systems that are developed, meet business needs and specifications. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Application Development, Building High Performance Team, Business Management, Communication, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, Team Collaboration, User Experience (UX) Design Competencies Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $65,000.00 – $171,925.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/03/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Posted 4 weeks
Process Improvement Associate I- AI Automation Support
JPMorganChase - Jacksonville, FL 32256
JOB DESCRIPTION Embark on a rewarding and challenging career in Process Improvement with our dynamic team in Organizational Effectiveness and Oversight (OEO) where we provide Home Lending with innovative tools to better serve customers, guide employees through change and ensures successful adherence to core functions and regulatory requirements. OEO is the centralized utility responsible for managing business change, resolving escalated customer complaints, developing automated business solutions, executing program management, leading employee readiness, responding to employee feedback, ensuring proper fee treatments, processing vendor invoices and providing oversight and foundational support. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As a Process Improvement Associate I- AI Automation Support in AI Operations and Automation, you will be known as a Data Solution Senior Developer that is responsible for assessing complex business requirements for development feasibility of the solution. You will create sophisticated solutions in coordination with business and delivery leads, adhering to lifecycle methodology and Intelligent Solutions Control Standards and you will oversee the entire configuration process for automation requests, maintains internal client relationships, and provides executive-level presentations and status updates. Your role will include supporting enhanced automation solutions, documenting best practices, and delivering training programs for in-house developers in addition to sharing knowledge and expertise with junior team members and in-house developers across the line of business (LOB). Job responsibilities Review and understand complex business requirements and determine feasibility of development, with one or more tools from the advanced low-code toolkit Create sophisticated solutions in coordination with the business and delivery leads in accordance with lifecycle methodology and the Intelligent Solutions Control Standard where applicable Serve as the project manager, overseeing and managing the entire configuration process for automation requests from internal customers and manage internal client relationships between the business, finance, key stakeholders, and solution users Create executive-level presentations and status updates provided to clients and stakeholders Maintain support for internally built solutions ensuring scalability and robustness Partner with peers on the Center of Excellence team to provide planning and implementation support Provide support for enhanced automation solutions, ranging from process creation and validation to user training and security access Document and distribute best practices/standards for usage of automation & data transformation technologies for internal client usage Deliver and/or recommend training programs to enable business in-house developers Provide support and share knowledge and expertise with the junior team members and in-house developers across the line of business (LOB) as needed Required qualifications, capabilities, and skills 2+ years’ applied knowledge in solution development using Alteryx, Tableau, or any mining, transformation, or visualization tool Proficiency in Microsoft Office applications Ability to support the delivery of high-quality results under tight deadlines Analytical Thinking with ability to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information with strong logical reasoning Communicate complex financial concepts and calculations to management or internal/external parties in a clear and succinct manner with strong oral and written communication skills Problem Solving with ability to identify and differentiate the symptoms and root causes of issues and problems. Building relationships adopting and exhibiting practices to strengthen and maintain productive relationships and manages internal and external client expectations Preferred qualifications, capabilities, and skills Strong SQL skills for querying databases (e.g., Oracle, AWS) and knowledge of Python language Familiarity with Extract Transform Load (ETL) processes and data transformation techniques Experience with data visualization tools (e.g., Tableau, Qlik, Power BI) Alteryx Designer Advanced Certification Exposure to the banking or financial services industry, including familiarity with banking products Coursework or demonstrated interest in finance or business analytics is a plus Experience in training or product, program, or process-related presentation ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.