Job Results
Financial Services
Posted 4 weeks
Account Manager – State Farm Agent Team Member
State Farm - Saint Augustine, FL 32092
Benefits: Paid birthday off License reimbursement Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Craig Dewhurst - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Develop and maintain customer relationships to drive retention and growth. Conduct policy reviews and provide recommendations to customers. Oversee the resolution of complex customer issues. Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads. QUALIFICATIONS: Experience in insurance sales or account management preferred. Leadership and interpersonal skills. Proven track record of meeting sales targets. Willingness to engage in sales conversations.
Posted 4 weeks
Medical Assistant – Full-Time – Durbin Park
CareSpot Urgent Care - Saint Johns, FL 32259
Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot. CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. That's everyday healthcare made even easier. POSITION SUMMARY What you’ll be doing: We are hiring a Medical Assistant to assist our providers with exams, procedures and other processes to meet the specific needs of our patients, including but not limited to: Triaging patients, measuring vitals, and recording information on patients’ charts Blood draws, venipuncture, specimen collection, and completion of lab work Administering medications and immunizations under provider direction Setting up procedures as instructed by provider Preparing treatment rooms for examinations and bringing patients from the waiting room to exam rooms Checking patients in and out; verifying insurance; collecting payments What you’ll bring to the table: Graduation from a Medical Assistant, EMT, Paramedic, or other relevant program, OR an active Registered Medical Assistant or Certified Medical Assistant designation, OR 6 months of experience in a relevant environment, OR licensed CNA with phlebotomy experience. We’d also prefer if you have prior recent experience in a healthcare setting, such as an emergency department, urgent care, or other ambulatory clinic. Why you’ll love working with us: CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you’ll have access to several benefits, including but not limited to: Competitive pay with monthly incentive plan Generous paid time off (PTO) that starts accruing on your first day with us Medical, dental, vision, and other wellness benefits Life insurance Short- and long-term disability 401(k) with company match By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company. Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We can best accomplish this through incorporating our core values into everything we do. Compassion: Treating our customers and team members with consideration and kindness Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers A few requirements: Graduate of one of the following programs: Medical Assistant, Emergency Medical Technician (EMT-A only), Paramedic, Radiologic Technologist, or another relevant program; or possesses active Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) designation; or High School or GED AND 6 months of MA experience in a relevant environment; or licensed CNA with phlebotomy experience Certification: BLS Ability to pass a Level II background screening and clearance through AHCA (Agency for Healthcare Administration) - https://info.flclearinghouse.com/ APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!
Posted 4 weeks
Front Office Representative
Southeast Orthopedic Specialists - Jacksonville, FL 32256
Front Office Representative Full-Time | Jacksonville, FL – Southside Location Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow. Join Our Growing Team! Southeast Orthopedic Specialists is hiring a Front Office Representative for our Southside Location. If you’re organized, personable, and passionate about delivering exceptional patient experiences, we want you on our team! ________________________________________________________________________ What We Offer Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy: Competitive health & welfare benefits+ HSA Monthly stipend for extra coverage 401(k) with company match 24/7 Employee Assistance Program PTO, paid holidays, AND appreciation events …plus, so much more! ________________________________________________________________________________ GENERAL SUMMARY What You’ll Do As the first point of contact for patients, you’ll keep our front office running smoothly while delivering excellent customer service. From greeting patients and managing check-in to verifying insurance, collecting payments, and scheduling appointments, you’ll play a vital role in ensuring every patient feels welcomed, informed, and cared for. ________________________________________ Essential Functions Welcome and check in patients, notify providers of arrivals. Collect accurate demographics, insurance, and required authorizations/referrals. Handle patient payments, co-pays, and account balances; balance cash drawer daily. Verify insurance eligibility and benefits, escalating complex cases as needed. Schedule and update patient appointments, follow-ups, and referrals. Scan and maintain patient records and documentation in the EMR system. Provide clear communication to patients regarding wait times, billing, and procedures. Maintain confidentiality and a professional, organized front office environment. _________________________________________ What We’re Looking For High school diploma/GED required; additional healthcare/administrative training preferred. Minimum 1 year of patient registration/front office experience in a medical or healthcare setting. Knowledge of insurance rules, regulations, and medical terminology. Strong customer service, communication, and computer skills. Ability to multitask, stay organized, and remain professional under pressure. Bilingual (English/Spanish) strongly preferred. ___________________________________________ Ready to join us? Submit you application today! Be part of a team that values excellence, teamwork, and your career growth. Let’s make a difference—together! ** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. ** #SOS
Posted 4 weeks
Patient Access Advocate, Full-time Overnights, UF Health Jacksonville
Intuitive Health - Jacksonville, FL 32219
Company Description About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Job Description Patient Access Advocate, Full-time Overnights, UF Health Jacksonville Shift: Wednesday,Thursday and Friday 7pm to 7am The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must. The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required. The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors. Greet patients in a friendly, courteous and professional manner in both in person and over the phone. Check patients in and out. Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care. Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles. Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents. Creating and maintaining patient files. Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. Confirm all paperwork is filled out correctly. Make sure front desk, waiting room area and children’s play are always clean and presentable. Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters. Encourage a work environment that is friendly and respectful. Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs. Follow all HIPAA policies and procedures. Follow all company policies. Qualifications Minimum Typing Speed of 50wpm. Flexibility. Effective communication skills. Collaboration Skills. Patient/Client Focus. Technical Capacity. Basic knowledge in Microsoft Office Products (Word, Excel, Outlook) High school diploma or general education degree (GED) A minimum of 6 months of work experiences in healthcare setting or one year customer service background. Basic understanding of insurance preferred. Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred. Exceptional communication skills and customer service is required. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to patients and other employees in the organization. Basic math skills including the ability to add, subtract, multiply and divide. Ability to apply common sense to carry out detailed written or oral instructions. Ability to deal with problems in standardized situations. Ability to work independently, self-directed and work with individuals with diverse background. Analytical and problem solving skills. Ability to manage conflict and appropriately request the help of a supervisor when needed. Daily focus on attaining productivity standards. Attend Staff meetings and Huddles as required. Minimum of 1 year experience in medical office setting desired. Familiar with health insurance and insurance verification. Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax. Must be computer literate (Word, Excel, Outlook). Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively. Exceptional communication skills and customer service is required. Solid work history. This position includes standing, walking, use of hands, reaching, sitting, talking and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position. This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure. Non-exempt. Incumbent will be scheduled based on operational need. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change. PHYSICAL DEMANDS This position includes standing, walking, use of hands, reaching, sitting, talking and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position. WORK ENVIRONMENT This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure. POSITION TYPE/EXPECTED HOURS OF WORK Non-exempt. Incumbent will be scheduled based on operational need. Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional Information Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Posted 4 weeks
Telemarketer
Corey Maire Agency - Jacksonville, FL 32225
Job Overview Get Your Start In Insurance With Us! Corey Maire & Associates Insurance Agency is looking for you. Located in Jacksonville we are adding a Full Time Telemarketer to our staff. Brand new to insurance with a desire to sell? This is the agency for you! Your natural curiosity about people and enthusiasm for helping them realize their dreams will make you a key addition to our staff. We are committed to proactive service and ensuring we do all we can to help our clients protect what matters most to them. In turn, we not only give you the tools to be successful but show you how to use them. Growth opportunities, Property & Casualty Licensing assistance, commissions and bonuses will help you become an invaluable insurance professional. Salary Range: $50,000.00 - $60,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Mon-Fri Schedule Paid Time Off (PTO) Hands on Training Retirement Plan Career Growth Opportunities Evenings Off Health Insurance We help with getting licensed Requirements Property & Casualty License Required. Licensing assistance available. Strong computer and technical skills, including Microsoft Office Suite proficiency. Professional communication skills. A self starter with a willingness to learn. Responsibilities Build clientele via warm leads, referrals, and networking. Create insurance quotes and assist with payments. Set and meet sales goals. Answer client questions, handle objections, and problem solve. About Us Our Agency is located in Jacksonville, FL specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today!
Posted 4 weeks
Vice President, Control Room Compliance Officer
Cantor Fitzgerald - Jacksonville, FL
As a Vice President in Control Room Compliance, you will be a key advisor and guardian of our firm's integrity. You'll navigate complex regulations, support business growth, and maintain our strong reputation. This role offers a unique opportunity to make a significant impact and contribute to our success in a fast-paced, dynamic environment.
Posted 4 weeks
Corporate Counsel
Florida East Coast Railway - Jacksonville, FL 32256
Overview: Florida East Coast Railway is seeking an experienced Corporate Counsel to support the company’s legal affairs and enterprise risk management initiatives under the direction of the General Counsel. This role provides legal guidance across a broad range of matters affecting railroad operations, including commercial transactions, real estate matters, litigation management, and enterprise risk mitigation. The Corporate Counsel will work closely with executive leadership and operational teams to support business objectives, manage legal risk, and ensure the company maintains the highest standards of legal and operational integrity. This position requires sound business judgment, the ability to manage complex legal matters across multiple disciplines, and a collaborative approach to supporting a highly regulated transportation enterprise. Responsibilities: Key Responsibilities Legal Advisory & Commercial Transactions Provide legal counsel across the organization on matters affecting railroad operations and corporate business activities. Responsibilities include: Drafting, reviewing, and negotiating a broad range of commercial agreements, including rail service agreements, vendor and supplier contracts, construction agreements, procurement agreements, master service agreements, confidentiality agreements, and related transactional documents. Advising business units—including operations, engineering, procurement, finance, accounting, human resources, information technology, safety, compliance, and commercial teams—on legal issues affecting business transactions and operational activities. Work directly with senior leadership and operational management to evaluate legal risk, structure business solutions, and support strategic initiatives affecting railroad operations and infrastructure development. Supporting the negotiation and administration of agreements with customers, vendors, contractors, and industry partners. Providing legal guidance related to real estate and property matters, including easements, licenses, leases, permits, rights-of-way, and property acquisitions or dispositions. Assisting in due diligence efforts associated with real estate transactions, infrastructure projects, and other strategic business initiatives. Provide proactive legal guidance to internal stakeholders to identify and resolve disputes with customers, contractors, vendors, and industry partners before escalation to formal claims or litigation. Monitoring legal developments and changes in applicable laws that may affect the company’s business operations. Assisting with the development and implementation of internal policies and procedures designed to support legal compliance and risk mitigation. Litigation & Claims Management Oversee and coordinate litigation matters involving the company, including personal injury claims (including FELA), property damage claims, employment disputes, contract disputes, and real estate matters. Manage relationships with outside counsel, including litigation strategy, budgeting, discovery coordination, and settlement negotiations. Advise internal stakeholders on dispute resolution strategies to mitigate risk and prevent escalation to litigation where possible. Maintain litigation tracking systems and provide periodic reporting to executive leadership regarding litigation exposure and trends. Risk Management Oversight Support the company’s enterprise risk management program by identifying, evaluating, and mitigating legal and operational risks. Assist with oversight of the company’s insurance portfolio, including coordination with brokers, insurers, and internal stakeholders regarding claims management and coverage matters. Work with operational leadership to develop risk mitigation strategies and loss prevention initiatives. Qualifications: Qualifications Juris Doctor (JD) from an accredited law school. Admission to practice law in at least one U.S. jurisdiction and either admitted to the Florida Bar or eligible to register as Authorized House Counsel in Florida. 4–8 years of relevant legal experience, preferably in transportation, logistics, infrastructure, construction, real estate, or other highly regulated industries. Demonstrated ability to independently manage legal matters from issue identification through resolution while balancing legal risk with practical business considerations. Demonstrated experience advising business leaders on legal matters and managing the legal aspects of commercial transactions. Experience supporting litigation matters, insurance issues, or claims management is highly desirable. Excellent negotiation, communication, and analytical skills. Ability to work independently while collaborating effectively with cross-functional teams across the organization. Preferred Experience Experience with railroad or transportation law, including familiarity with FELA, FRSA, ICCTA, and related federal regulatory frameworks. Experience advising on real estate matters including easements, leases, rights-of-way, and infrastructure development. Familiarity with insurance programs, claims management, and enterprise risk management frameworks. Prior experience in-house or supporting transportation, logistics, infrastructure, or other federally regulated industries.
Posted 4 weeks
Front Desk Agent
Saint Augustine, FL 32080
*Job Overview* We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires excellent communication skills, a strong understanding of hotel operations, and the ability to handle guest inquiries with professionalism. Bilingual abilities and hospitality management experience are highly valued to enhance guest relations and support our resort’s reputation for outstanding service. *Responsibilities* * Greet guests warmly upon arrival and assist with check-in and check-out procedures * Manage multi-line phone systems, respond to guest inquiries, and provide accurate information about hotel services and amenities * Handle guest requests promptly, including room changes, special accommodations, and concierge services * Maintain accurate guest records and reservations using hotel management software * Process payments securely and handle cash or credit transactions with attention to detail * Support night audit procedures as needed to ensure financial accuracy at the end of each shift * Uphold high standards of phone etiquette and guest relations to foster a welcoming environment * Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction * Assist with administrative tasks such as scheduling, reporting, and managing guest feedback *Requirements* * Previous experience in hotel management or front desk operations preferred; hospitality management background is a plus * Strong customer service skills with the ability to handle diverse guest needs professionally * Bilingual or multilingual abilities are highly desirable to serve a diverse clientele * Excellent communication skills, both verbal and written, with proficiency in phone etiquette and multi-line phone systems * Knowledge of hotel software systems and reservation platforms preferred * Ability to work flexible hours, including nights, weekends, or holidays as needed in a resort environment * Professional appearance and demeanor with a focus on guest satisfaction * Hospitality or hotel experience is advantageous but not mandatory for highly motivated candidates willing to learn This position offers an engaging work environment within a dynamic hospitality setting where your interpersonal skills will directly impact guest experiences. We value team members committed to delivering exceptional service in a fast-paced setting. Pay: $15.00 - $17.00 per hour Benefits: * Free parking Work Location: In person
Posted 4 weeks
Analyst Senior, Payroll
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Accounting Job Description Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The FIS Payroll Team is responsible for in-house, end-to-end payroll processing for 25,000 US employees. What you will be doing Responsible for all functions for the preparation, reconciling, processing, and documentation of exempt and non-exempt payroll for 25,000 employees, including off-cycle, adjustments, bonuses, terminations, etc. Conduct regular audits on payroll procedures and records. Design, document and implement procedures to streamline payroll processes where required. Participate in compliance and employee support. Balances bi-weekly and/or semi-monthly payroll, research exception items and takes corrective action. Assists with preparation of quarterly payroll tax reporting and researches and resolves payroll/tax reporting issues. Works closely with technical departments to implement process improvements, test system changes and lead special projects within the payroll department. Serves as liaison to employees and payroll associates to ensure payroll processing accurately reflects company-specific pay policies. Audits employee pay records and reconciles totals by department, location, country, etc. Interprets pay policies, e.g., vacation, LOA, disability, workers compensation, government regulations, withholding exemptions, etc. and ensures appropriate amounts/deductions are calculated and applied to various accounts correctly. Documents payroll processes and procedures; may train payroll department staff. Produces various scheduled/ad hoc analyses and reports as needed. Other related duties assigned as needed. What you bring Bachelor’s degree in accounting, finance, human resources or business administration or the equivalent combination of education, training, or minimum 3 years of in house payroll experience. Broad knowledge of payroll principles, practices, processes, and procedures. Knowledge of laws and regulations that affect payroll. Knowledgeable in the use and administration of payroll systems e.g., oracle, PeopleSoft, SAP. Excellent verbal and written communication skills. Excellent analytical, organizational, decision-making, problem-solving, team-building and time management skills. Ability to prioritize tasks and work on multiple assignments concurrently. Ability to work under pressure of deadlines. Added bonus if you have Workday experience. Knowledge of multi-state payroll laws and regulations. What we offer you Attractive benefits including private medical cover, dental cover, and travel insurance. A broad range of professional education and personal development possibilities – FIS is your final career step! A competitive salary. A work environment built on collaboration, flexibility, and respect. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
FSR – Palatka
SouthState Bank - Palatka, FL 32177
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES It is the responsibility of the FSR I to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs all functions of Personal Banker Able to identify customer needs and expectations by listening for clues and through meaningful conversations. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position. Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits. Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Gold Customer Service Standards and within established limits. Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them. Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services. Is knowledgeable of financial services offered by the bank. Shows sincere appreciation for each customer’s time and business. Gives business card if not already given. Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices. Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed. Presents a neat and professional personal appearance, in accordance with bank policy. Maintains a neat, orderly and attractive work area. Desk should be maintained at the uniform standard Assesses and effectively manages all risks associated with job function within SSB compliance and regulations. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act. Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options. FSR I FUNCTIONS May include other branch responsibilities such as approving teller transactions and signing off on checks OTHER DUTIES Accepts other duties as assigned. Qualifications, Education, and Certification Requirements Education : High School Diploma or equivalent Experience : 18 months (or less) Customer Service/Sales experience Certifications/Specific Knowledge : Previous banking experience preferred, Good PC skills, Strong organizational skills, ability to read, write and speak English, ability to analyze and solve problems. TRAINING REQUIREMENTS/CLASSES The SouthState Way New Team Member Orientation Banker Foundations All assigned Regulatory Compliance Training Acknowledgement of all policies through DocuSign as assigned Additional training may be required dependent upon experience PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, reports, cash denominations and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time. WORK ENVIRONMENT This position is most likely in an open lobby area with an individual workstation or individual desk. The position is located inside a cooled and heated facility. TRAVEL Travel may be required to come to meetings as needed. Work Location: 350 N State Road 19 Palatka, Florida 32177 Equal Opportunity Employer, including disabled/veterans.