Regional Operations Manager
Balfour Beatty | Jacksonville, FL
Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity. Our Benefits • Discretionary bonuses • Medical and Dental Insurance 1st of the month following employment • Health, Flexible Spending and Dependent Care Accounts • Company paid life insurance • 401K plan with employer matching • Robust PTO to include, sick, floating holidays, vacation, and personal days • 2 Volunteer Days per year • Company paid short-term and long- term disability, parental leave. • And more! About the role This position is responsible for providing leadership and vision to the team for achieving highest levels of exceptional living and performance metrics of the installation for a temporary period. Must travel to various Communities for extended periods of time. If an assignment is longer than two weeks, travel to home base is provided on an agreed upon basis What you'll be doing • Responsible for achieving budgeted occupancy and implementing marketing strategy. • Review leasing/prospect management. Managing FMR leases. • Purchase Order and Invoice Oversight. • Responsible for developing and achieving monthly/annual operational budgets. • Completes monthly/quarterly/annual financial reports. • Oversees rent and delinquency collections. Managing FMR leases • Represents property management operations at installation and works to set/achieve expectations. • Maintains knowledge of legal documents and Polices & Procedures. • Maintains ongoing communication and collaboration with military housing office. • Conducts briefings/presentations with/for military housing office. • Collaborates on resolutions for escalated resident issues. • Managing partner COM expectations. • Responsible for maintaining a positive resident experience from initial contact through residency to move-out. • Monitor Customer Service Scores. • Oversees the resolution process for any resident disputes. • Oversees installation level LifeWorks program. • Daily engagement with Facilities Management team to provide support and ensure daily requirements are being met, collaborate on resident issues and development solutions. • Provide assistance and feedback when developing scopes of work based on resident and property needs. • Responsible for interviewing, hiring, and onboarding of new team members. • Train team on policies and procedures, ensuring accountability and coaching for success. • Maintain promotion pipeline and develop team members to achieve professional growth and goals. • Review team member work performance for accurate and timely completion Who we're looking for Qualified candidates will have: • High school or GED Preference will be given to candidates with a bachelor’s degree. • Qualified candidates will have a minimum of three (3) or more years of experience managing people in a customer service-oriented environment. • Preference will be given to Property Management or Hospitality experience • Strong interpersonal, people management, communication and leadership skills • Customer relations skills • Microsoft Office, Outlook, Word, Excel proficiency • Proficiency in Yardi preferred • Ability to travel 100% • Valid, state-issued driver’s license with a safe driving record is required. • Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation within one (1) year of hire. Typical Physical Demands: Regularly use hands to manipulate tools, machinery, equipment, supplies, and office equipment. Frequently stand, reach with hands and arms, climb ladders, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 50-75 lbs. Typical Work Conditions: Work is performed in and outside a maintenance/machinery environment and in and outside residential properties. Employee frequently interacts directly with residents, maintenance, and communities’ staff during the workday. Benefits: Discretionary bonuses, health/life insurance, retirement plan/401K contributions, paid time off, long-term, and short-term disability, paid parental leave. Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets. Pay Rate: $120,000 yr. *This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, incentive, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law and any applicable plan documents. Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law #LI-BBcommunities