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Certified Nursing Assistant-University Skilled Nursing-Full Time (2805)

Brooks Rehabilitation | Jacksonville, FL 32216

Certified Nursing Assistant About Brooks Rehabilitation: For over five decades, Brooks Rehabilitation has been at the forefront of physical rehabilitation care. The nonprofit, based in Florida, is recognized as the premier rehabilitation system and ranks among the top 20 nationally according to U.S. News & World Report. Brooks currently manages three inpatient hospitals in Florida and is set to expand its reach through a collaboration with Mayo Clinic, opening a new facility on Mayo's Phoenix campus in 2026. The organization's commitment to advancing rehabilitation science is evident in its focus on innovative research, education, and cutting-edge technology. Offering a comprehensive system of care, Brooks provides inpatient and outpatient services, skilled nursing, assisted living, and memory care and impacts lives beyond clinical settings through community programs designed to enhance the quality of life for individuals with physical disabilities. Location Overview: This position is located at our University Crossing location, Joint Commission certified, three-story, 82,000 square-foot facility with 111 beds, serving patients with both short and long-term rehabilitation needs. If you are passionate about serving patients with a goal to provide the best care possible and an excellent patient experience, we invite you to join our award-winning, innovative organization. Position Summary: A Certified Nursing Assistant is an employee who provides direct or indirect patient care under the supervision and direction of a nurse. This position will provide care to brain and spinal cord injured patients in our skilled nursing facility. Job Responsibilities: Accepts assignment, direction, and delegation of tasks from the nurse(s) based on patient age, diagnosis, developmental needs, and plan of care Answers patient call lights. Provides direct ADL care and assistance, including bathing, showering, dressing, feeding for patients who are very dependent; assists those who are partially independent. Toilets patients or provides bedpan-urinal for elimination; cleans patients after each episode of incontinence. Serves patient trays, feeds patients who are very dependent; assists those who are partially independent by setting up the tray. Monitors patient for choking/aspiration. Provides oral hygiene and grooming to dependent patients. Assists those who are partially independent. Turns and repositions patients. Makes occupied and unoccupied beds. Assists with washing patient's personal clothing, as needed. Takes vital signs (temperature, pulse, respiration, and blood pressure), reports abnormalities to the nurse. Empties catheter bags; reports intake and output to the nurse. Provides condom catheter care. Obtains specimens for laboratory tests. Performs, bladder scans. Interacts with patients and families; provides emotional support for same. Weighs patients Interacts with patients and families; provides emotional support for same. Transports patient to various therapies and other departments as required, transports or retrieves equipment, specimens, and other items as required, escorts patients to various doctor appointments. Records patient care as required (vital signs, I/O, weight, other). Cleans and tidies patient rooms, patient bathrooms, unit kitchen and refrigerator, utility rooms, and linen closet (removes dirty linen, trays, clothing; straightens patient personal belongings), straightens dayrooms, cleans other equipment or areas, as required. Monitors (watches) patients for safety (to prevent falls/injuries/wandering). Maintains confidentiality of patient information. Adheres to policies and procedures specific to patient rights. Maintains a clean and safe environment; identifies and reports hazards. Assures patients, guest, clients, and residents’ safety. Meets all mandatory in-service requirements. Adheres to policies/procedures specific to universal precautions when delivering patient care. Complies with attendance policy Dresses in compliance with policy. Adheres to policy for conduct. Consistently behaves in a courteous manner to all.). Communicates and interacts appropriately with co-workers. Completes annual equipment and skills competency checklists. Participates in performance improvement activities as needed. Exhibits excellent service to patients, visitors, physicians, and co-workers Job Qualifications: License from the State of Florida. Basic Life Support (BLS) certification required. Hands-on BLS Card. Compensation : Experience and education may be considered along with internal equity when job offers are extended . Shift-Full Time 32 hours per week, Available shifts 7a-3p, 3p-11p, 11p-7a Location: 6210 Beach Blvd, Jacksonville FL 32216 Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: Competitive Pay Comprehensive Benefits package Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs Qualifications

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Certified Nursing Assistant-University Skilled Nursing-Full Time (2803)

Brooks Rehabilitation | Jacksonville, FL 32216

Certified Nursing Assistant About Brooks Rehabilitation: For over five decades, Brooks Rehabilitation has been at the forefront of physical rehabilitation care. The nonprofit, based in Florida, is recognized as the premier rehabilitation system and ranks among the top 20 nationally according to U.S. News & World Report. Brooks currently manages three inpatient hospitals in Florida and is set to expand its reach through a collaboration with Mayo Clinic, opening a new facility on Mayo's Phoenix campus in 2026. The organization's commitment to advancing rehabilitation science is evident in its focus on innovative research, education, and cutting-edge technology. Offering a comprehensive system of care, Brooks provides inpatient and outpatient services, skilled nursing, assisted living, and memory care and impacts lives beyond clinical settings through community programs designed to enhance the quality of life for individuals with physical disabilities. Location Overview: This position is located at our University Crossing location, Joint Commission certified, three-story, 82,000 square-foot facility with 111 beds, serving patients with both short and long-term rehabilitation needs. If you are passionate about serving patients with a goal to provide the best care possible and an excellent patient experience, we invite you to join our award-winning, innovative organization. Position Summary: A Certified Nursing Assistant is an employee who provides direct or indirect patient care under the supervision and direction of a nurse. This position will provide care to brain and spinal cord injured patients in our skilled nursing facility. Job Responsibilities: Accepts assignment, direction, and delegation of tasks from the nurse(s) based on patient age, diagnosis, developmental needs, and plan of care Answers patient call lights. Provides direct ADL care and assistance, including bathing, showering, dressing, feeding for patients who are very dependent; assists those who are partially independent. Toilets patients or provides bedpan-urinal for elimination; cleans patients after each episode of incontinence. Serves patient trays, feeds patients who are very dependent; assists those who are partially independent by setting up the tray. Monitors patient for choking/aspiration. Provides oral hygiene and grooming to dependent patients. Assists those who are partially independent. Turns and repositions patients. Makes occupied and unoccupied beds. Assists with washing patient's personal clothing, as needed. Takes vital signs (temperature, pulse, respiration, and blood pressure), reports abnormalities to the nurse. Empties catheter bags; reports intake and output to the nurse. Provides condom catheter care. Obtains specimens for laboratory tests. Performs, bladder scans. Interacts with patients and families; provides emotional support for same. Weighs patients Interacts with patients and families; provides emotional support for same. Transports patient to various therapies and other departments as required, transports or retrieves equipment, specimens, and other items as required, escorts patients to various doctor appointments. Records patient care as required (vital signs, I/O, weight, other). Cleans and tidies patient rooms, patient bathrooms, unit kitchen and refrigerator, utility rooms, and linen closet (removes dirty linen, trays, clothing; straightens patient personal belongings), straightens dayrooms, cleans other equipment or areas, as required. Monitors (watches) patients for safety (to prevent falls/injuries/wandering). Maintains confidentiality of patient information. Adheres to policies and procedures specific to patient rights. Maintains a clean and safe environment; identifies and reports hazards. Assures patients, guest, clients, and residents’ safety. Meets all mandatory in-service requirements. Adheres to policies/procedures specific to universal precautions when delivering patient care. Complies with attendance policy Dresses in compliance with policy. Adheres to policy for conduct. Consistently behaves in a courteous manner to all.). Communicates and interacts appropriately with co-workers. Completes annual equipment and skills competency checklists. Participates in performance improvement activities as needed. Exhibits excellent service to patients, visitors, physicians, and co-workers Job Qualifications: License from the State of Florida. Basic Life Support (BLS) certification required. Hands-on BLS Card. Compensation : Experience and education may be considered along with internal equity when job offers are extended . Shift-Full Time 32 hours per week, Available shifts 7a-3p, 3p-11p, 11p-7a Location: 6210 Beach Blvd, Jacksonville FL 32216 Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: Competitive Pay Comprehensive Benefits package Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs Qualifications

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Service Desk Student Intern, IT Department, Full-time, Temporary

Brooks Rehabilitation | Jacksonville, FL 32216

Supporting all IT call activities in a high volume IT service desk environment. This role includes answering incoming Service desk calls, troubleshooting tier I support issues, escalating issues in a timely manner. Inputting call details for customers within an ITSM system ensuring proper descriptions and details are provided for the next level support. Internship is 12 - 18 months Responsibilities: Provide Tier I support for users Meeting call volume SLA’s Assisting in Service desk activities Escalating new or outstanding issues or incidents Verifying ticket due dates and SLA’s are being met Responsible for following up on outstanding items or issues using the ITSM tool Escalation of issues to the next level support Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently. Maintain a positive working relationship with business lines and other departments Maintain and monitor department mailbox Perform other duties as assigned Qualifications: Strong Time management and Prioritization skills Ability to meet deadlines Demonstrate ability to handle multiple and at times competing priorities in a fast paced environment Ability to work independently and within a team environment, specifically to problem-solve issues as they arise Strong communication and interpersonal skills Capability to productively support Brooks IT staff Excellent verbal and written communication skills Basic knowledge of Windows environment High level of proficiency with office technologies and computer application including MS office products and the internet Health Care experience preferred but not required Hours: 40 hours per week, Monday - Friday Internship is 12 - 18 months Location: Brook Rehabilitation Hospital at 3599 University Blvd South, Jacksonville, FL 32216

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Service Desk Student Intern, IT Department, Full-time, Temporary (2775)

Brooks Rehabilitation | Jacksonville, FL 32216

Description Supporting all IT call activities in a high volume IT service desk environment. This role includes answering incoming Service desk calls, troubleshooting tier I support issues, escalating issues in a timely manner. Inputting call details for customers within an ITSM system ensuring proper descriptions and details are provided for the next level support. Internship is 12 - 18 months Responsibilities: Provide Tier I support for users Meeting call volume SLA’s Assisting in Service desk activities Escalating new or outstanding issues or incidents Verifying ticket due dates and SLA’s are being met Responsible for following up on outstanding items or issues using the ITSM tool Escalation of issues to the next level support Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently. Maintain a positive working relationship with business lines and other departments Maintain and monitor department mailbox Perform other duties as assigned Qualifications: Strong Time management and Prioritization skills Ability to meet deadlines Demonstrate ability to handle multiple and at times competing priorities in a fast paced environment Ability to work independently and within a team environment, specifically to problem-solve issues as they arise Strong communication and interpersonal skills Capability to productively support Brooks IT staff Excellent verbal and written communication skills Basic knowledge of Windows environment High level of proficiency with office technologies and computer application including MS office products and the internet Health Care experience preferred but not required Hours: 40 hours per week, Monday - Friday Internship is 12 - 18 months Location: Brook Rehabilitation Hospital at 3599 University Blvd South, Jacksonville, FL 32216 Qualifications

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Certified Occupational Therapy Assistant Home Health Full Time (2785)

Brooks Rehabilitation | Palatka, FL 32177

Description Brooks Rehabilitation is looking for a COTA in the Palatka area. Administers occupational therapy treatments to patients working under the direction of an Occupational Therapist. Job Responsibilities: Assessment and Plan of Care/Treatment Evaluates patient's occupational performance at discharge according to department policy and procedures. Collaborates with the supervising Occupational Therapist on a treatment program based on patient/family needs, goals, strengths, age, abilities, and preferences. Consults with physicians, other rehabilitation team members, patient and family to design a coordinated treatment plan. Performs patient treatment through the use of appropriate occupational therapy interventions. Re-evaluates patient's physical, cognitive and psychosocial status, in addition to environmental factors, to modify/terminate the treatment program as appropriate. Maintains active and supportive communication with patients and others concerned regarding progress, problems, home programs, and other issues related to the therapeutic process. Prepares patient for discharge, through instruction of patient and family (caregivers) and written home programs as necessary. Manages schedule to meet departmental productivity expectations using sound clinical and professional reasoning. Attends staff meetings, program meetings, and in-services. Maintains accurate daily billing charges and productivity log. Documents evaluations, progress notes, case conference updates, appropriate scores, letters of medical necessity, discharge recommendations, family/patient education, and all other forms in accordance with department policy and procedures. Maintains accurate, comprehensive, and professional written documentation. Perform other duties as may be required from management. Job Qualifications: Associate of Science Degree in Occupational Therapy. Licensed as an Occupational Therapy Assistant in the State of Florida. Hands-on BLS Card. Maintains confidentiality of all patient information. Adheres to policies and procedures specific to patient rights. Maintains a clean and safe environment; identifies and reports hazards. Assures patients, guest, clients, and residents’ safety. Meets all requirements for mandatory in-services. Adheres to policies/procedures specific to universal precautions when delivering patient care. Adheres to policies regarding attendance, conduct, grooming, and dress code. Exhibits excellent service to patients, visitors, physicians, and co-workers. Shows courtesy, compassion, and respect for all customers. Promotes the mission, vision, and values of the organization. Complies with professional, regulatory, ethical, and legal standards Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: Competitive Pay Comprehensive Benefits package Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs Qualifications

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Transitional/Interim Director of Pharmacy

CompleteRx | Jacksonville, FL 32099

CompleteRx is looking for a dynamic Transitional/Interim Director of Pharmacy to provide leadership and strategic direction at our partnered hospitals. The individual will travel and serve as an interim DOP until the hire of a DOP for the hospital. To meet the needs of our hospital, the position requires at least 80% travel. Candidates must be based in: Florida Fort Myers Miami Orlando Tampa Georgia Atlanta Texas Dallas Houston San Antonio This is an excellent opportunity for an experienced DOP who is adept at managing change. If you enjoy traveling and leading a staff during a transitional period, consider our opportunity. As a liaison between CompleteRx and hospital administration, the individual will work on special projects and establish relationships. Position Summary Transitional/Interim Director of Pharmacy provides leadership to the pharmacy department; responsible for meeting all the pertinent state, federal and regulatory requirements. They assist with training the incoming pharmacy director and complete an orderly transfer of duties to that individual. In your role, you may lead or assist with projects including automated dispensing cabinet installs, pharmacy information system installs/upgrades, IV validations, and operation service reviews (OSR). In addition, may provide interim service as an assistant director of pharmacy or as a staff pharmacist. Why Join CompleteRx? At CompleteRx, we believe healthcare should be about serving others. That's why our mission is to deliver better care and better service, through innovation. The goal of our exceptional teams is to perform like champions. This means we are committed to being the best at delivering quality care to the patients we serve. Each team member's dedication is essential to meeting and exceeding the needs of our patients and families. Responsibilities Complete projects on time, within budget, and with a high level of quality. Utilize project management methodology per Project Management Professional (PMP) guidelines Acts as the subject matter expert on pharmacy operations Directs the daily operations of the department in delivering safe and effective pharmaceutical care to neonatal, pediatric, adolescent, adult, geriatric, psychiatric, obstetric, and oncology patients. Oversees state, federal and regulatory compliance with: USP 797 guidelines JC or DNV requirements 340B, if applicable State and federal pharmacy laws Oversees controlled substance accountability including: Monthly controlled substance inventories Timely resolution of controlled substance discrepancies Anesthesiologist audits Nurse vending audits (vends vs. charts) Responsible for the medication distribution process including: Turn-around-time of STAT and routine medications Appropriateness of overrides (if the hospital uses dispensing cabinets) Preparation and Dispensing errors/ pocket miss-fills Custom projects as needed Facilitate rapid cycle process improvement events. Utilize Plan Do Study Act methodology Function as a facilitator of rapid cycle improvement events Prepare workflow maps, collects data, write policies, document procedures, and training materials Participate in company initiatives to achieve corporate strategic objectives Other duties as assigned Requirements Graduate of an ACPE accredited Pharmacy School with a BS Pharmacy or higher degree Currently licensed to practice pharmacy in the state of assignment as determined by Completerx Valid driver’s license Pharmacy management experience required, 7+ years preferred 80%-100% overnight travel (4 nights per week on average). Travel will be overnight in hotels, with flying and some driving involved. Occasional weekend work. Proficient in Microsoft Office, including Word, Excel, PowerPoint Compensation & Benefits As an employee of CompleteRx, your commitment to learning will be encouraged and supported through ongoing training and professional development. We nurture a collaborative, high performance culture and offer a challenging career along with a comprehensive benefit package. Medical, dental, vision: As a healthcare leader, we know how important it is to have good coverage. Employees can tailor the right combination of plans to fit their needs. Flexible spending account: We offer flexible spending accounts for healthcare and dependent care. Employees can use this benefit to build up savings for eligible expenses. Vacation and sick time: Eligible employees enjoy generous time off. Continuing education: Eligible employees have access to a full complement of continuing-education courses as well as a wide variety of career development opportunities. 401(k) plans: CompleteRx provides a 401(k) plan with match. License Reimbursement Short and Long Term Disability Company Description Founded in 1998 as a service-driven organization with a strong sense of community, CompleteRx embarked on a strategy to become the employer of choice in hospital pharmacy management and consulting. Since our founding we believe our success has been driven by our employees who are our most valuable resources. We believe the very best outcomes are accomplished when all employees share a sense of mutual ownership for successful results and where each employee accepts personal accountability for their individual contributions. These beliefs are the core of our Team Covenant which guides all of our actions to the patients we care for, hospitals we support and fellow employees we work alongside of. CompleteRx is an Equal Opportunity Employer by choice.

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Pharmacy Technician

CITIZEN PHARMACY | Jacksonville, FL 32205

We are looking for a dependable Pharmacy Technician that will process and fill prescriptions. You will undertake other tasks under the direction of a pharmacist to provide excellent customer service and ensure the pharmacy runs smoothly. As a pharmacy technician you must be detail-oriented and reliable since the job has high responsibility. You must possess excellent communication skills as well as aptitude in using computers. *Responsibilities* * Greet customers and answer questions * Receive prescriptions and check their validity * Data Entry of Prescription, Process prescriptions electronically and ensure all information is complete and accurate * Resolve issues when they arise (e.g. rejected insurance claims) * Select the appropriate medicine and measure dosages to fill prescriptions * Sort, stock, label medication and monitor inventory * Check out customer at POS * Undertake administrative tasks (e.g.record-keeping) as assigned * Comply with all security measures and quality standards *Skills* * Proven experience as pharmacy technician * Experience with an online prescription system is a plus * Knowledge of medication and dosage measurement * Knowledge of pharmacy law and medical terminology * Excellent communication and customer service skills * Outstanding organizational skills * Reliable with a keen eye for detail * Successful completion of a pharmacy technician program * Certified Pharmacy technician will be plus Job Type: Full-time Work Location: In person

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Pharmacy Technician Fulfillment

Guardian Pharmacy | Jacksonville, FL 32256

Jacksonville, Florida, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Jacksonville, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Jacksonville, Florida. Why Guardian Pharmacy of Jacksonville? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Schedule: Varying shifts between 6-2:30, 7-3:30,8-4:30, 9:30-6,10-6:30, 11:30-8 . We also work holidays and weekends. You will go into the weekend rotation once fully trained. You will work 9:30-6 while training then transition to a closing position. I am looking for a flexible, fast pace, multitasking Technician. We are a high volume pharmacy and we need someone who has the ability to be flexible and have no scheduling restrictions. We are seeking a reliable and dependable overnight technician who can multitask effectively and is eager to grow with the company. This role will be performed onsite at a closed-door pharmacy in Jacksonville, FL. All patient interactions will be over the phone. Comprehensive training provided side by side with training team. Must be comfortable working in a high-volume environment. We offer full time benefits including health, vision, dental and matching 401k options. Under the supervision of a Registered Pharmacist, the Fulfillment Pharmacy Technician I is responsible for the filling and packaging of prescriptions in an accurate and timely manner for delivery to our customers. Attributes: • Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy • Strategy and Planning – ability to think ahead, plan and manage time efficiently • Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level • Team Oriented – ability to work effectively and collaboratively with all team members Essential Job Functions (include the following): Prepare prescription orders by verifying information and pulling appropriate prescriptions from inventory. Apply labels to medication packaging, scan and assemble into appropriate bins in an accurate and timely manner. Alert pharmacist on duty of any medication that is not scanning properly. Participate in training and development activities to gain proficiency in other Fulfillment workflow areas. Communicate inventory needs to ensure adequate supply of medication available to complete all orders. Assist in maintaining inventory at appropriate levels, including removing expired or unused meds, marking used bottles and keeping inventory neat and arranged in-order. May assist in physical inventory. Consistently meet pharmacy's established accuracy and productivity levels. Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently. Maintain clean and orderly workstation. Put medications away and replenish all stock supplies needed. Comply with local, state, and federal laws, regulations, and policies pertaining to the dispensing of prescription medications. Other essential functions and duties may be assigned as needed Education and Certifications: High School Diploma or GED (per state requirements) Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB) Skills and Qualifications: 1+ years of related experience (technical knowledge/skills may substitute for experience) Basic computer skills required Ability to work independently and deliver to deadlines Great attention to detail and accuracy Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Quality minded; motivated to seek out errors and inquire about inaccuracies Work Environment: • Ability to work flexible hours What We Offer: Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial Competitive pay 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts Company-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term Disability Voluntary Employee and Dependent Life, Accident and Critical Illness Dependent Care Flexible Spending Accounts Wellbeing Employee Assistance Program (EAP) Guardian Angels (Employee assistance fund) Time Off Paid holidays and sick days Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

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Product Manager – Call Center AI Advancements

Florida Blue (Blue Cross and Blue Shield of Florida) | Jacksonville, FL

Job Summary: Florida Blue is seeking an Product Manager to shape and drive product advancements across our portfolio. This motivated, collaborative role partners with leadership and business stakeholders to champion product adoption and engagement initiatives, serving as a liaison on work requests. The Product Manager works closely with segment, IT, design, Communications, Marketing, and Experience (CMX) teams to drive major product user experience initiatives from problem definition through go-to-market. You'll leverage expertise in product management, user experience disciplines, healthcare insurance dynamics, and process improvement methodologies to advance the product experience and solution delivery. You'll assess and benchmark current experiences against best practices within and outside the health insurance industry, articulate business cases and ROI for the roadmap, and bring fresh thinking to challenge the status quo. This highly collaborative role engages peers and team members to craft extraordinary user experiences across multi-modal products and platforms. Essential Functions: The essential functions listed represent the major duties of this role, additional duties may be assigned. Plan and oversee large-scale user experience product transformation initiatives; including the definition, design, development, implementation, and integration of people, processes, and technology to deliver impactful and measurable seamless experiences. Gather business insights and assess product impacts to build a Product strategy anchored on data, including product vision and roadmap; evolves high-level requirements and supports business case creation. Prioritize and maintain backlog in alignment with product vision and strategy Leads and propels forward key initiatives in partnership with Executive Sponsor(s), Business Lead, segment leadership, UX Design, Product Owners, and IT—serving as the lead thought partner in applying proven methodologies to solve business problems. Leads product success metrics definition to translate into KPIs and operational metrics. Defines and operationalizes total cost of ownership metrics. Conducts cost/benefit assessment to define financial, business, and/or industry impacts of initiatives. Clearly articulates ‘value add ‘of initiatives and establishes the return on investment (ROI). Manage risk by providing visibility (regular status reports, etc.) and addressing any impending challenges head on to proactively mitigate execution challenges. Guide the initiative through steering and formal governance as needed. Prepares and presents a case for the discussions to inform executive levels and influences decisions. Mentor junior team members Represents product management and maintains collaborative relationships with business stakeholders, service clients and partner organizations including BlueCross Association (BCA) serving as the SME to promote product adoption and engagement. Required Experience: 6+ years related work experience. Experience Details: Combination of AI, product management, product owner experience. Related Bachelor’s degree or additional related equivalent work experience Strong understanding of user experience (UX) design principles and priorities: capturing the voice of customer/user, drawing out insights, qualitative and quantitative analyzing customer/user data, etc. Experience with proven track record of delivering business projects with technology components. (e.g. implementation lifecycle: requirements gathering, design, testing, etc.). Experience leading teams in a matrixed environment with reporting responsibilities to two or more different areas. Must have strong business acumen, broad knowledge of health care, and the ability to influence business decisions & directions for initiative. Understanding of projects with technology components (e.g. implementation lifecycle: requirements gathering, design, testing, etc.). Demonstrated experience building a Product strategy, including product vision and roadmap; high-level functionality and business case creation. Proven ability to solve problems effectively by balancing user requirements, technology, and desired business objectives. Ability to translate work (i.e. strategy/proposal/plans) into effective presentations to engage and influence stakeholders and decision makers. Experience establishing product success metrics and KPIs Preferred Qualifications: Business knowledge of Florida Blue specifically is preferred. Lean/Six Sigma certification or Product Management certification. Experience applying Customer Experience disciplines. Demonstrated success leading a matrixed team. Strong leadership and teamwork skills. Hands-on experience is with proven track record of delivering business projects with technology components. Strong communication skills and the ability to communicate appropriately at all levels of the organization. General Physical Demands: Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. Physical/Environmental Activities: Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally What We Offer: As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living. To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: Medical, dental, vision, life and global travel health insurance; Income protection benefits: life insurance, short- and long-term disability programs; Leave programs to support personal circumstances; Retirement Savings Plan including employer match; Paid time off, volunteer time off, 10 holidays and 2 well-being days; Additional voluntary benefits available; and A comprehensive wellness program Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ. To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. Annualized Salary Range: $100,400 - $163,200 Typical Annualized Hiring Range: $100,400 - $125,500 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring. We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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Patient Registration Representative – (Onsite) – Ascension St Vincent’s Emergency Care – Westside

R1 RCM | Jacksonville, FL 32244

Location: Ascension St Vincent's Emergency Care – Westside Address: 8083 Parramore Rd, Jacksonville, FL 32244 Shift: Sunday - Wednesday 7:00 pm - 7:00 am and Wednesday 7:00pm - 1:00 am R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Patient Registration Representative , you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here’s what you can expect working in Patient Registration Representative: Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time. Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job. A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirements: High School Diploma or GED, preferred Excellent customer service experience For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

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Lab Processing Assistant – MCL Specimen Operations

Mayo Clinic | Jacksonville, FL

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities Performs pre-analytic specimen processing, operates a variety of laboratory and office equipment, enters information and test orders into the laboratory computer system and may respond to a high volume of phone calls seeking laboratory testing information. Is responsible for ensuring correct patient identification on specimens and documentation and resolution of pre-analytic specimen-related issues. They are an integral part of the laboratory team providing support in patient testing. May perform complex reagent preparation, manage work unit supply inventory, operate automated systems and provide training to others. Visit the Clinical Labs career site to watch a brief video of Danielle discussing her role as a Lab Assistant at Mayo Clinic. **This position is not eligible for visa sponsorship. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program** Qualifications Associate's degree OR High School diploma or equivalent and 2 years work experience including clinical laboratory and/or other relevant experience. Associate's degree in a health or science field preferred. Additional Skills and Qualifications: Previous experience or knowledge of computers and keyboarding, telephone operations and other office equipment desired. Ability to accurately read specimen labels and work with numbers to prevent mislabeling. Must be organized, able to prioritize and work in a fast paced environment. Must possess good human relations skills and be able to communicate effectively both orally and in written form. Must be able to work independently as well as in a team environment. Must be able to accommodate scheduling adjustments, off-shifts, holiday, and weekend work assignments. Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals, reagents and infectious agents. Exemption Status Nonexempt Compensation Detail $20.00 - $25.59/ hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 60 Schedule Details This position requires a variable schedule with set weekly hours. The selected candidate must be flexible and willing to adjust their work schedule as needed to support departmental workload and operational needs. Scheduled shifts may occur between 8:00 a.m. and 11:00 p.m. Weekend Schedule This position requires a variable schedule with set weekly hours. The selected candidate must be flexible and willing to adjust their work schedule as needed to support departmental workload and operational needs. Scheduled shifts may occur between 8:00 a.m. and 8:00 p.m. International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Rhonda Wilson

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Medical Assistant- Northside

Angel Kids Pediatrics | Jacksonville, FL 32208

Medical Assistant Reports to: Office Manager Summary As the largest pediatric clinic in Jacksonville, serving 10 locations and nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continuous process and should not be limited to doctor’s office visits during regular business hours. We believe that by providing excellent medical care in a family- and community-based environment, we can help raise healthy children who grow into healthy adults. We uphold the highest standards of a patient-centered medical home by delivering quality, personalized, and effective medical care as if each family were part of our own. Equity, innovation, and inclusion guide our growth and strategy. We are seeking individuals who are passionate about providing culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. Angel Kids Pediatrics is seeking a full-time Medical Assistant to join our team located at our corporate office in Jacksonville. This position is responsible for assisting with patient care and supporting the clinical team to ensure efficient clinic operations. ________________________________________ Duties and Responsibilities Greets, receives, and prepares patients for appointments and procedures; measures and records vital signs and other relevant patient information. Responds to patient questions either in person or by phone in a courteous and professional manner. Assists in resolving patient concerns or complaints, utilizing sound judgment and referring issues to management when necessary. Maintains nursing stations and examination areas in accordance with OSHA standards and Universal Precautions procedures. Maintains inventory of medical supplies and materials and reports shortages as needed. Receives and screens telephone calls and directs them appropriately. Exhibits a high degree of courtesy, tact, and professionalism when interacting with patients, families, and other healthcare professionals. Adjusts to fluctuating peaks in patient flow, acuity, and operational demands while maintaining quality patient care. Reviews and records vaccine documentation, including vaccine reconciliation and verification. Performs other related duties as assigned by management. ________________________________________ Preferred Education and Experience Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) Pediatric experience: 1 year preferred ________________________________________ Competencies Teamwork Responsibility and accountability Decisionmaking skills Effective communication Leadership and initiative Trustworthiness and ethical conduct Ability to multitask Time management Attention to detail and task awareness Exceptional customer service skills ________________________________________ Education and Experience High school diploma or GED required Medical Assistant certificate from an accredited program required ________________________________________ Equal Employment Opportunity It is the policy of Angel Kids Pediatrics to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected status. Angel Kids Pediatrics is committed to ensuring equal employment opportunities in employment, recruitment, selection, compensation, benefits, promotion, demotion, layoff, termination, and all other terms and conditions of employment. ________________________________________ Work Environment This position operates in a professional medical office environment. The role functions in a fast-paced, highly customer service-oriented setting while working with children and their families or guardians. The position routinely uses standard office equipment such as computers and laptops, as well as medical equipment. ________________________________________ Physical Demands While performing the duties of this job, the employee may occasionally be required to stand, walk, sit, use a keyboard, handle or feel objects or controls, and reach with hands and arms. The employee may also balance, stoop, or kneel. The employee must occasionally lift or move up to 20 pounds. This role may involve exposure to bloodborne and airborne pathogens or infectious materials. The work environment may include frequent loud noise such as crying, yelling, or screaming. ________________________________________ Position Type / Expected Hours of Work This is a full-time position. Workdays and hours may vary: Monday Friday: 8:30 a.m. 8:00 p.m. Saturday Sunday: 8:45 a.m. 4:00 p.m. This position may require weekend and holiday hours depending on clinic coverage needs. Travel between Angel Kids Pediatrics clinic locations may be required to support patient care and operational needs. Reliable transportation is required to perform these duties. About ANGEL KIDS PEDIATRICS, P A As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not be limited to just doctor's office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own. Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reduce health disparities, and helping build a diverse and inclusive team environment.

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Medical Assistant/CSR-Pediatric Cardiology-Full-Time-Days

UF Health | Jacksonville, FL 32207

Overview: Description: A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician Responsibilities: Job Requirement: Take patient's vital signs. Prepare patients for the provider's care. Assist with patient examinations or treatments Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time. Administer medication as directed by and under the direct supervision of licensed physician Observe and report patients' signs or symptoms. Collect routine laboratory specimens as directed by the provider. Administer basic first aid. Participates in performance improvement projects. Participates as an active care team member in the coordination of patient care. Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers Qualifications: Qualification: Experience Requirements: 1-year - Medical assistant – preferred 2– 4 years clerical/customer service experience, ideally in a health care related industry - preferred 1-year experience with third party payors, and computer experience for imputing data and reviewing - preferred Certification/Licensure Requirements: Certified Medical Assistant (CMA) required - or within 6 months Basic Life Support (BLS) required - at time of hire-American Red Cross or American Heart Association Medical Terminology Certificate preferred - at time of hire ** Additional Details ** A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board Education Requirements: High School Diploma / GED Required at time of hire Additional Details: May travel to other clinics under additional duties Additional Duties: Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and Drugfree Workplace

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Registered Respiratory Therapist, Wolfson Children’s Hospital

Wolfson Children's Hospital | Jacksonville, FL 32218

About Wolfson Children’s Hospital Wolfson Children’s Hospital is the only children’s hospital in the region, and is ranked by U.S. News & World Report among the best children’s hospitals in the U.S. We’re a part of Baptist Health, which is recognized as a top place to work in health care and features several centers of excellence, including Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Job Description Eligible for up to $15,000 Sign on bonus and Relocation Assistance if hired. Baptist Health is seeking to add a Registered Respiratory Therapist to Wolfson Children's Hospital in Jacksonville, FL. This position will be cross trained in both Pediatrics and the NICU. This is a full-time, day shift opportunity. At Baptist Health, a Respiratory Therapist is responsible for assessing, treating, and caring for patients with respiratory or breathing disorders. This role involves administering respiratory therapy treatments, performing diagnostic pulmonary function tests, managing and monitoring mechanical ventilators, and providing patient education and respiratory care support. The Respiratory Therapist collaborates with physicians and healthcare teams to deliver safe, effective, and high-quality patient care. Registered Respiratory Therapist Job Responsibilities: Assessing, diagnosing, and treating patients with breathing disorders Administering respiratory therapies Performing and interpreting diagnostic tests Monitoring and managing mechanical ventilators for patients who require respiratory support Collaborating with physicians, nurses, and other healthcare professionals to develop and implement individualized treatment plans Providing patient education and support on proper breathing techniques, medication usage, and lifestyle changes Maintaining accurate and complete patient assessments, treatments, and progress documentation Registered Respiratory Therapist Education & Credential Requirements: Certificate Required Associate of Science Preferred Basic Life Support (BLS) Required Advanced Cardiac Life Support (ACLS) Preferred Or Pediatric Advanced Life Support (PALS) Preferred Or Neonatal Resuscitation Program (NRP) Certification Preferred Florida Licensed Respiratory Therapist Required-DOH If you are interested in this full-time, day shift opportunity, please apply now or contact [email protected]. Positions designated as requiring a level II Background ( A detailed fingerprint-based screening for positions of trust that check state (FDLE) and national (FBI) criminal history) will undergo screening as a condition of employment and continued employment. For additional information, please visit Florida Care Provider Background Screening Clearinghouse https://info.flclearinghouse.com/ Primary Location: Downtown - Howard Building

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Pediatric Speech Language Pathologist or Speech Language Pathology Assistant

H2 Health | Jacksonville, FL

Speech Language Pathologist or Speech Language Pathology Assistant | Full-Time | Pediatrics | Jacksonville, FL Join Great Strides Rehabilitation, an H2 Health company, where every day is an opportunity to make a meaningful difference in the lives of children and their families. We are seeking a passionate Speech Language Pathologist or Speech Language Pathology Assistant to join our growing pediatric team. You'll work alongside a multidisciplinary team providing comprehensive pediatric rehabilitation services in a supportive and engaging environment. Our clinics offer physical therapy, occupational therapy, speech therapy, applied behavior analysis (ABA), music therapy, feeding therapy, and social skills programming, allowing clinicians to collaborate across specialties and provide exceptional patient-centered care. Your Role Deliver individualized, evidence-based speech and language therapy to children with developmental and communication disorders Conduct evaluations and develop treatment plans to address speech, language, social communication, and feeding needs Implement engaging, play-based interventions to promote communication growth Document care accurately in Raintree EMR Partner closely with families and caregivers to promote carryover at home Collaborate with occupational therapists, physical therapists, and interdisciplinary team members Contribute to a culture of clinical learning and peer support Requirements For Speech-Language Pathologist (SLP) Candidates: Master's degree in Speech-Language Pathology from an accredited program. Current Texas SLP license or eligibility for licensure. CCC-SLP preferred or CFY eligible. CPR certification or willingness to obtain as required. New graduates and Clinical Fellows are encouraged to apply. Strong communication, interpersonal, and clinical reasoning skills. Passion for working with children with developmental and communication needs. Commitment to compassionate, family-centered care. For Speech-Language Pathology Assistant (SLPA) Candidates: Associate's or Bachelor's degree from an accredited Speech-Language Pathology Assistant program. Current Texas SLPA license or eligibility for licensure. CPR certification or willingness to obtain as required. Strong communication and interpersonal skills. Passion for pediatric therapy and family-centered care. Benefits Competitive salary of $60,000–$100,000 annually Performance-based bonus opportunities Medical, dental, and vision insurance Paid time off and paid holidays 401(k) with company match Tuition loan reimbursement Health Savings Account (HSA) and Flexible Spending Account (FSA) options Employee Assistance Program (EAP) Company-paid life insurance Additional voluntary benefits Workplace Experience & Perks Monday through Friday schedule with work-life balance Flexible scheduling opportunities Access to Scribe AI-powered documentation technology Collaborative, multidisciplinary care environment Strong administrative support Professional growth and leadership development opportunities Employee recognition programs Career advancement opportunities within a growing organization Ready to Make a Difference? If you're passionate about pediatric rehabilitation and want to join a people-first organization committed to helping children thrive, apply today and become part of a collaborative team dedicated to changing lives every day. H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.

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International Patient Relations Specialist – Spanish

Mayo Clinic | Jacksonville, FL

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities Participates actively as a member of the patient care team to support international patients undergoing care at Mayo Clinic Florida. Provides Mayo Clinic international patients with assistance in accessing clinical and non-clinical resources, services, amenities, and information within the medical center and the local community in support of their care. Responsible for effectively organizing, assembling and arranging resources to address patient requests and inquiries to include coordination and scheduling of appointments (clinical and non-clinical), accommodations, special needs, etc. Demonstrates strong problem-solving skills to ensure prompt and efficient issue resolution to achieve optimal patient experience and outcomes. Expected to work with other departments to investigate, resolve and respond to requests from International patients related to their care. In the case of embassy-sponsored patients, works to ensure that the care being received is consistent with the Letter of Guarantee from the Sponsoring Agents, assists in obtaining authorization of services as needed and communicates regularly with Sponsoring Agents regarding active patients’ status, etc. Interacts on a daily basis with the referring groups and international patients to ensure service expectations are appropriately set, and that operations are synchronized with relevant internal Mayo staff. Serves as communicator between patients, physicians and allied staff, interpreting conversations accurately and in accordance with published Standards of Practice and Codes of Ethics for Medical Interpreters Able to participate in other departmental projects as assigned. Must enjoy interacting with and serving a culturally diverse, international patient population and thrive in a rapidly changing, fast-paced environment. This vacancy is not eligible for sponsorship, and we will not sponsor or transfer visas for this position. Qualifications EDUCATION : Bachelor's degree and three years of experience in communication, customer service, or healthcare OR Associates degree or other college certificate or diploma required with six years of experience in communication, customer service, or patient care required. Fluency in English and the target language required. EXPERIENCE :Must possess basic understanding of medical protocol and terminology. Must be a nationally certified interpreter in target language or obtain certification within 12 months from date of hire. JOB KNOWLEDGE: Requires strong written communication skills and interpersonal skills: including listening, speaking, rapport building, empathy, conflict resolution/negotiation, complaint management, facilitation, problem solving, critical thinking and crisis intervention. Must be able to work independently, be goal directed and have strong organizational skills. Successfully handles multiple demands simultaneously. Demonstrates a friendly, positive attitude. Demonstrated successful collaboration and teamwork with colleagues within the work area and at all levels of an organization. Able to tolerate an ambiguous, fast-paced, demanding and constantly changing work environment. Must have knowledge of computer tools and ability to become proficient in their use. Must be proficient in Microsoft Office including Word and Outlook and have ability to become proficient in other computer tools and systems including EPIC electronic health record, and customer relationship management software as needed. May be required to work extended hours. Must be a nationally certified interpreter in target language or obtain certification within 12 months from date of hire. Exemption Status Nonexempt Compensation Detail Experience and tenure may be considered along with internal equity when job offers are extended. $27.99 - $41.98 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details 8:00-5:00pm Monday - Friday with some flexibility required to meet the needs of the patient Weekend Schedule Rarely, flexibility required after hours and weekends to accommodate patient needs. International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Casie Johnson

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