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  • Source: Indeed

    Senior Treasury Analyst

    Seacoast Bank | Jacksonville, FL

    JOB SUMMARY: This role serves as a Treasury Analyst supporting the bank’s Asset/Liability Management (ALM) function by delivering critical financial analysis, reporting, and data-driven insights. The position is responsible for monitoring and reporting the bank’s balance sheet performance, including daily and weekly reporting and Key Risk Indicator (KRI) tracking. The analyst contributes to loan and deposit analytics, product profitability assessments, and strategic pricing initiatives presented to senior committees such as the Asset Liability Committee (ALCO). The role partners closely with Treasury leadership—including the Asset/Liability Manager, Loan and Deposit Pricing Manager, and Liquidity and Funding Manager—to provide analytical support and ensure informed decision-making. Responsibilities also include developing peer benchmarking analyses, enhancing financial models, and building scalable, automated data processes to improve efficiency and accuracy within Treasury operations. Additionally, the position ensures proper documentation of methodologies and assumptions in compliance with regulatory expectations for mid-sized banks. The ideal candidate brings strong financial analysis experience, proficiency in data management and modeling, and a solid understanding of accounting principles (GAAP/FASB). Success in this role requires attention to detail, strong communication skills, and the ability to work independently in a fast-paced, collaborative environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Daily and weekly reporting of balance sheet position including daily KRI measurement. • Assists in creation of loan and deposit analytics including product profitability measurement for Pricing Committees, Strategic Committees, and the quarterly Asset Liability Committee meetings. • Develops quarterly benchmarking and peer and industry bank comparisons. • Functions as support analyst for Asset/Liability Manager, Loan and Deposit Pricing Manager, and Liquidity and Funding Manager • Develops scalable and automated data management processes to efficiently support inputs and updates to models to support the Treasury function at the bank. • Creates documentation of related assumptions and execution steps consistent with Mid-sized bank regulatory requirements. • Adhere to Seacoast Bank’s Code of Conduct. EDUCATION and/or EXPERIENCE: • Must have a Bachelor’s degree in Finance, Economics, Accounting, Business Administration, or a related field plus 5-7 years of experience in positions performing financial analysis. • Proficiency with Microsoft Word, Excel and PowerPoint • Knowledge of banking industry preferred. • Requires intermediate knowledge of Generally Accepted Accounting Principles (GAAP) and Financial Accounting Standards Board (FASB) regulations including an intermediate knowledge of financial terms and principles to include accounting methods: cash, accrual, and GAAP. • PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices. • Familiarity with financial modeling and analytics • Exceptional attention to detail • Experience in managing, updating, analyzing. and presenting large quantities of data • Fiserv IBS, MySQL, SQL, VQL, and PowerBI experience preferred, but not all are required. • Strong communication and interpersonal skills • Ability to work in a fast-paced, team environment with little supervision DISCLAIMER: The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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    Director, Global Sanctions Risk & Controls – Wealth

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Business Risk & Controls organization is seeking an experienced and strategic leader to serve as Director, Global Sanctions Risk & Controls. This role is responsible for leading the First Line of Defense sanctions risk management framework across Citi's Global Wealth businesses, including U.S. Retail Banking, Mortgage, USCC, Citi Private Bank, Wealth at Work, and Citigold/Citi Private Client globally. The Director will provide strategic leadership, oversight, governance, and execution of sanctions risk management activities to ensure risks are effectively identified, assessed, monitored, mitigated, and escalated across businesses, products, client segments, and jurisdictions. The successful candidate will partner closely with Business Leadership, Compliance, Independent Risk Management, Operations, Technology, Legal, and Enterprise Functions to maintain a strong sanctions control environment while supporting business growth and client experience objectives. This role serves as the senior First Line of Defense lead for sanctions risk management across the Wealth franchise. Reporting To: Head of Financial Crimes, Fraud, Sanctions & Reputation Risk, Business Risk & Controls Key Responsibilities Strategic Leadership & Risk Governance Lead the First Line of Defense sanctions risk management program across Global Wealth and USCC. Establish and execute a multi-year sanctions risk strategy aligned with Citi's risk appetite, business objectives, and regulatory expectations. Drive consistent governance, standards, controls, and risk management practices across businesses, products, and geographies. Serve as a trusted advisor to senior management on sanctions risks, emerging threats, geopolitical developments, and regulatory changes. Appropriately assess risk when business decisions are made, ensuring effective escalation and transparency regarding material sanctions risks and control issues. Sanctions Risk Oversight Oversee the identification, assessment, monitoring, and mitigation of sanctions risks associated with clients, products, services, transactions, and geographic exposures. Ensure sanctions risks are appropriately addressed throughout the client lifecycle, including onboarding, due diligence, account maintenance, lending, investments, mortgage activities, and payments. Provide effective challenge regarding sanctions risk exposures and control effectiveness. Partner with business leaders to evaluate sanctions implications of new products, strategic initiatives, digital capabilities, and business transformation efforts. Controls, Monitoring & Program Execution Oversee the design, implementation, execution, and enhancement of sanctions-related controls across key business processes and client journeys. Evaluate control effectiveness, identify opportunities for improvement, and drive sustainable enhancements that improve risk management and operational efficiency. Ensure adherence to Citi policies, standards, procedures, and applicable regulatory requirements. Oversee risk assessments, monitoring activities, and controls reporting to support effective management oversight and decision-making. Drive continuous improvement through process optimization, automation, and enhanced data quality. Executive Reporting, Issue Management & Governance Establish governance routines and management reporting that provide transparency into sanctions risk exposures, control effectiveness, emerging risks, and remediation efforts. Develop meaningful key risk indicators, metrics, and management information to support executive decision-making. Present sanctions risk matters to governance committees, executive leadership, and business forums. Oversee the identification, tracking, escalation, and remediation of sanctions-related issues, audit findings, regulatory commitments, and corrective action plans. Ensure timely and sustainable resolution of identified control gaps and risks. Regulatory Engagement & Stakeholder Management Lead business engagement during regulatory examinations, internal audits, compliance reviews, and independent assessments. Partner closely with Compliance, Independent Risk Management, Operations, Technology, Legal, and Enterprise Functions to strengthen sanctions risk management practices. Maintain awareness of evolving regulatory expectations and industry developments and assess resulting business impacts. Leadership & Talent Development Lead and develop a high-performing team of risk and controls professionals. Foster a culture of accountability, collaboration, innovation, continuous improvement, and strong risk management. Create an environment that encourages constructive challenge, ownership, and execution excellence. Qualifications 15+ years of experience in sanctions, financial crimes, compliance, operational risk, business controls, audit, or related disciplines within financial services. Significant experience supporting Wealth Management, Private Banking, Consumer Banking, Retail Banking, Mortgage, or Lending businesses. Deep knowledge of global sanctions regulations and frameworks, including OFAC, United Kingdom, European Union, United Nations, and other international sanctions programs. Demonstrated experience leading large-scale risk management, controls, governance, or regulatory programs within highly regulated environments. Experience managing regulatory examinations, internal audits, issue remediation programs, and executive governance routines. Strong ability to identify, assess, measure, and manage risks and controls. Proven track record driving sustainable control improvements and implementing strategic solutions. Exceptional leadership, stakeholder management, communication, and influencing skills. Strong analytical and problem-solving capabilities, with the ability to evaluate complex risks and translate them into actionable business decisions. Executive presence and ability to communicate effectively with senior leadership, regulators, and governance committees. Strong sense of accountability, ownership, and results orientation. Education Bachelor's Degree required. Advanced Degree preferred. The Business Risk & Controls organization is seeking an experienced and strategic leader to serve as Director, Global Sanctions Risk & Controls. This role is responsible for leading the First Line of Defense sanctions risk management framework across Citi's Global Wealth businesses, including U.S. Retail Banking, Mortgage, USCC, Citi Private Bank, Wealth at Work, and Citigold/Citi Private Client globally. The Director will provide strategic leadership, oversight, governance, and execution of sanctions risk management activities to ensure risks are effectively identified, assessed, monitored, mitigated, and escalated across businesses, products, client segments, and jurisdictions. The successful candidate will partner closely with Business Leadership, Compliance, Independent Risk Management, Operations, Technology, Legal, and Enterprise Functions to maintain a strong sanctions control environment while supporting business growth and client experience objectives. This role serves as the senior First Line of Defense lead for sanctions risk management across the Wealth franchise. Reporting To: Head of Financial Crimes, Fraud, Sanctions & Reputation Risk, Business Risk & Controls Key Responsibilities Strategic Leadership & Risk Governance Lead the First Line of Defense sanctions risk management program across Global Wealth and USCC. Establish and execute a multi-year sanctions risk strategy aligned with Citi's risk appetite, business objectives, and regulatory expectations. Drive consistent governance, standards, controls, and risk management practices across businesses, products, and geographies. Serve as a trusted advisor to senior management on sanctions risks, emerging threats, geopolitical developments, and regulatory changes. Appropriately assess risk when business decisions are made, ensuring effective escalation and transparency regarding material sanctions risks and control issues. Sanctions Risk Oversight Oversee the identification, assessment, monitoring, and mitigation of sanctions risks associated with clients, products, services, transactions, and geographic exposures. Ensure sanctions risks are appropriately addressed throughout the client lifecycle, including onboarding, due diligence, account maintenance, lending, investments, mortgage activities, and payments. Provide effective challenge regarding sanctions risk exposures and control effectiveness. Partner with business leaders to evaluate sanctions implications of new products, strategic initiatives, digital capabilities, and business transformation efforts. Controls, Monitoring & Program Execution Oversee the design, implementation, execution, and enhancement of sanctions-related controls across key business processes and client journeys. Evaluate control effectiveness, identify opportunities for improvement, and drive sustainable enhancements that improve risk management and operational efficiency. Ensure adherence to Citi policies, standards, procedures, and applicable regulatory requirements. Oversee risk assessments, monitoring activities, and controls reporting to support effective management oversight and decision-making. Drive continuous improvement through process optimization, automation, and enhanced data quality. Executive Reporting, Issue Management & Governance Establish governance routines and management reporting that provide transparency into sanctions risk exposures, control effectiveness, emerging risks, and remediation efforts. Develop meaningful key risk indicators, metrics, and management information to support executive decision-making. Present sanctions risk matters to governance committees, executive leadership, and business forums. Oversee the identification, tracking, escalation, and remediation of sanctions-related issues, audit findings, regulatory commitments, and corrective action plans. Ensure timely and sustainable resolution of identified control gaps and risks. Regulatory Engagement & Stakeholder Management Lead business engagement during regulatory examinations, internal audits, compliance reviews, and independent assessments. Partner closely with Compliance, Independent Risk Management, Operations, Technology, Legal, and Enterprise Functions to strengthen sanctions risk management practices. Maintain awareness of evolving regulatory expectations and industry developments and assess resulting business impacts. Leadership & Talent Development Lead and develop a high-performing team of risk and controls professionals. Foster a culture of accountability, collaboration, innovation, continuous improvement, and strong risk management. Create an environment that encourages constructive challenge, ownership, and execution excellence. Qualifications 15+ years of experience in sanctions, financial crimes, compliance, operational risk, business controls, audit, or related disciplines within financial services. Significant experience supporting Wealth Management, Private Banking, Consumer Banking, Retail Banking, Mortgage, or Lending businesses. Deep knowledge of global sanctions regulations and frameworks, including OFAC, United Kingdom, European Union, United Nations, and other international sanctions programs. Demonstrated experience leading large-scale risk management, controls, governance, or regulatory programs within highly regulated environments. Experience managing regulatory examinations, internal audits, issue remediation programs, and executive governance routines. Strong ability to identify, assess, measure, and manage risks and controls. Proven track record driving sustainable control improvements and implementing strategic solutions. Exceptional leadership, stakeholder management, communication, and influencing skills. Strong analytical and problem-solving capabilities, with the ability to evaluate complex risks and translate them into actionable business decisions. Executive presence and ability to communicate effectively with senior leadership, regulators, and governance committees. Strong sense of accountability, ownership, and results orientation. Education Bachelor's Degree required. Advanced Degree preferred. - Job Family Group: Controls Governance & Oversight - Job Family: Cross-disciplinary Controls - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $ 170,000.00 - $ 300,000.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Analytical Thinking, Assessment, Business Acumen, Constructive Debate, Controls Lifecycle, Governance, Issue Management, Process Design, Risk Management Lifecycle, Stakeholder Management. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: nov. 09, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right (opens in new window) - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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    Artificial Intelligence / Machine Learning Engineer

    FIS | Jacksonville, FL 32202

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS. NOTE: 1) This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL). 2) Current and Future Sponsorship is not available for this position. About the role: As an Artificial Intelligence and Machine Learning Engineer Lead, you will design and develop generative artificial intelligence and agent-based solutions across FIS. You will build scalable applications using large language models and integrate them with enterprise platforms, application programming interfaces and workflows. You will also evaluate these systems for accuracy, reliability, safety and effective grounding. Your key responsibilities: Design and build generative artificial intelligence applications using proprietary and open-weight large language models. Develop agent-based systems and workflows that support planning, memory, tool use, orchestration, human oversight and autonomous tasks. Integrate artificial intelligence solutions with enterprise platforms, application programming interfaces and business workflows. Build and deploy representational state transfer services using Flask or FastAPI. Evaluate model, agent and system performance, including accuracy, reliability, grounding and safety. What you bring: Required qualifications: At least 10 years of overall professional experience, including at least 4 years working with artificial intelligence, generative artificial intelligence or agent-based artificial intelligence. Designing and building GenAI-powered applications using LLMs (open & proprietary) Building agent-based systems with planning, memory, tool use, and orchestration Implementing Agentic workflows (multi-agent, human-in-the-loop, autonomous tasks) Hands-on experience with large language models, prompting techniques, structured outputs, model routing, context management, memory management and retrieval-augmented generation. Strong proficiency in Python and experience with machine learning frameworks and libraries such as scikit-learn, TensorFlow, PyTorch, Keras or pandas. Experience with vector databases, retrieval systems, cloud platforms such as Amazon Web Services, Google Cloud or Microsoft Azure, and services built with Flask or FastAPI. Bachelor's degree in engineering or a related field, or an equivalent combination of education, training and work experience. Preferred qualifications: Experience fine-tuning large language models, including parameter-efficient approaches such as low-rank adaptation and quantized low-rank adaptation. Familiarity with orchestration tools such as LangChain, LlamaIndex, AutoGen or the OpenAI Assistants application programming interface. Knowledge of production machine learning operations, continuous integration and delivery, monitoring, observability, security, compliance and data governance. The impact you'll make: The FIS artificial intelligence and machine learning team identifies, explores and implements solutions designed to support revenue growth and operational savings. The team brings together solution architects, data scientists and machine learning engineers. As an Artificial Intelligence and Machine Learning Engineer Lead, you will help turn emerging technologies into practical solutions that can be applied across the organization What We Offer you: At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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    Director of Finance

    Yulee, FL 32097

    Director of Finance Location: Yulee, FL, US, 32097 Start a career here with us at Stadionic! Changing the industry one job at a time. Join our ever-growing team at Stadionic. Here’s what you can expect from Stadionic: • Competitive compensation and a benefits package that is growing day by day to enhance overall employee satisfaction. • Paid on-the-job training with peer trainers. • Career Advancement Opportunities as well as Performance Increases. • Community Engagement Opportunities. ABOUT THE ROLE: The Director of Finance owns the financial operations of Stadionic end to end. This person is accountable for cash — collections, forecasting, and the banking relationship — and for the accuracy of every number that leaves the building, from the monthly reporting package to the materials our lenders and advisors see. They lead the accounting function alongside our Accounting Manager and outsourced bookkeeping firm, own multi-state tax compliance as we grow across state lines, partner closely with Operations and Project Management on job costing and margin, and give the CEO and Leadership Team financial information they can make decisions on — including how we use credit and financing to fund growth. This is a hands-on leadership seat with no CFO above it: the person in this role is the finance function's highest authority day to day. What will I do in this role? Own accounts receivable and collections — the strategy and the result, not just the calls. Drive DSO to a 60-day target, working with the collections team, Project Managers, and customer AP departments. Own accounts payable, approvals, and vendor payment timing in line with cash position. Own the month-end and year-end close — reconciliations, journal entries, and accruals — working with the Accounting Manager and the outsourced bookkeeping firm. Own the 13-week rolling cash forecast. The bookkeeping firm produces the mechanics; this role is accountable for whether the forecast is right and what the company does about it. Own the banking relationship and the line of credit — borrowing base and covenant reporting, draw and paydown decisions, and the case for expanded credit as the company grows. Build the case for how we use debt. Model borrowing capacity, cost of capital, and equipment, vehicle, and facility financing options, and bring the CEO clear recommendations on using leverage as a tool to fund growth. The CEO owns the capital allocation decision; this role owns the analysis behind it and the execution after it. Prepare the monthly and quarterly financial reporting package delivered to ownership, lenders, and outside advisors, with clear commentary on results. Oversee job costing, WIP, and margin reporting with Project Managers; keep cash-basis and accrual books reconciled and job-level profitability visible. Manage pay applications, retainage, lien waivers, and billing cadence across construction and institutional customers. Build and maintain internal controls and written accounting procedures — if it wasn't documented, it never happened. Lead the annual budget and forecast cycle and report budget-to-actual variances to Leadership. Own multi-state tax compliance. Track nexus as we work across state lines; make sure sales and use tax is correctly collected and accrued under each state's contractor rules; manage exemption certificates for tax-exempt institutions; file and pay sales, use, income, and franchise returns on time in every state we operate in; maintain registrations with each department of revenue and stay current as rules change. Direct the outside bookkeeping firm — set the scope, the calendar, and the standard of work, and review what comes back rather than accepting it. Serve as the company's day-to-day partner to our outside CPA firm. Deliver clean, timely books and a maintained fixed asset schedule; support tax planning with accurate depreciation, apportionment, and year-end positions so the company and its owners are never scrambling at filing time. Coordinate the annual audit or review. Maintain and report on all company debt obligations — bank debt, equipment and vehicle notes, and shareholder notes — including balances, interest accruals, covenants, and scheduled repayments in the monthly reporting package Own the financial administration of the 401(k) plan — fund and remit contributions on time, reconcile payroll contributions to the recordkeeper, provide census and compliance testing data alongside HR, review plan fees and provider performance, and manage the Form 5500 filing and any required plan audit. Manage insurance, bonding, and licensing compliance. Develop the accounting team — coach, train, and build capability alongside the Accounting Specialist. What skills and experience do I need? You will thrive in this role if you have run a finance function without a CFO above you, are comfortable owning the number rather than reporting it, and enjoy building the systems a growing company needs. We're looking for someone with: EDUCATION & EXPERIENCE: Bachelor's in Accounting, Finance, or related field; 7+ years of progressive experience including 3+ owning close, cash, and reporting at a company with no CFO above the role. CPA, CMA, or MBA a plus. BANKING & LENDER EXPERIENCE: Has personally managed a bank or lender relationship — covenant and borrowing base reporting, credit line management, and presenting financials to outside parties. CONSTRUCTION & PROJECT ACCOUNTING: Working knowledge of job costing, WIP schedules, percentage of completion, pay applications, retainage, and lien waivers. Construction or project-based industry strongly preferred. CASH & COLLECTIONS COMMAND: Proven record moving DSO and holding a collections process accountable across direct customers and general contractor AP departments. SOFTWARE PROFICIENCY: Advanced Excel (modeling, pivot tables, lookups) and QuickBooks; experience with job-costing, payroll, or ERP systems. Comfortable adopting new tools. LEADERSHIP SKILLS: Able to lead, coach, and develop a small accounting team and an outsourced bookkeeping partner while keeping a positive, supportive culture. COMMUNICATION SKILLS: Explains financial results in plain language to non-finance leaders, and is credible in the room with bankers, CPAs, customers, and advisors. ANALYTICAL & PROBLEM-SOLVING: Spots trends, researches discrepancies, and brings practical recommendations rather than raising problems alone. CONFIDENTIALITY & ETHICS: The highest standard of integrity with sensitive company, payroll, and ownership information. MULTI-STATE TAX COMPLIANCE: Has managed sales, use, and income tax across multiple states — nexus determination, contractor tax treatment, exemption certificates, registrations, and filings. Experience with tax-exempt institutional customers a strong plus. CPA & TAX PARTNERSHIP: Track record working alongside an outside CPA firm for a closely held, pass-through business — maintaining fixed asset schedules, supporting depreciation and year-end planning, and delivering what the accountants need on time. CAPITAL & FINANCING ACUMEN: Understands how to use debt as a growth tool — borrowing capacity, cost of capital, equipment and facility financing — and can model options and present a recommendation, not just a report. OWNERSHIP & INITIATIVE: Operates without being managed day to day, sets the cadence of the close and the cash cycle, and holds the calendar. How will my performance be evaluated? Your success as the Director of Finance will be evaluated based on: Days sales outstanding against the 60-day target, and the overall health of the receivables aging. Accuracy and timeliness of the monthly close and the financial reporting package. Reliability of the cash forecast measured against what actually happens. Strength of the banking relationship and the company's access to credit. Quality of internal controls, documented procedures, and clean audit or review outcomes. Multi-state tax compliance — no missed filings, no penalties, no surprises from a department of revenue. Quality of the outside bookkeeping firm's work and how well it is directed and reviewed. Readiness of books, schedules, and support provided to our outside CPA firm at year-end. Accuracy of job costing and margin reporting, and the value of that information to Operations. Development, accountability, and engagement of the accounting team. Alignment with Stadionic's culture of safety, service, and teamwork, and integrity in handling confidential information.

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    Non-Prod Chief Appraiser

    Bank of America | Jacksonville, FL 32256

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for reviewing valuation products including appraisals, Broker Price Opinions, and Property Condition reports for accuracy, credibility, reasonableness, and compliance with applicable investor/insurer/guarantor appraisal requirements or Engagement Letter instructions. Key Responsibilities include responding to audits, assisting vendors, panel appraisers, and other team members independently. Job expectations include maintaining a valid Certified Appraisal license and responding to escalated reviews including complex and high dollar properties and special projects. Responsibilities: Completes appraisal and valuation product reviews independently demonstrating professional skill and competence in adherence to applicable regulatory guidelines Provides supporting documentation and analysis supporting valuation review conclusions Demonstrates the highest professional competence in written and verbal communications with appraisers, vendors, managers, and the lines of business seeking mitigation of appraisal defects while staying within the parameters of Appraisal Independence requirements Demonstrate an ability to solve complex and vexing valuation issues independently with adherence to policy and procedures Maintains appraisal license(s) by completing necessary continuing education requirements Required Qualifications: Certified Residential or Certified General Real Estate Appraiser in the state of FL 5+ years of appraisal experience Excellent written and verbal communication skills and strong analytical, research, and problem-solving skills Ability to independently analyze complex appraisal and valuation issues Proficiency with Microsoft Word and Excel and familiar with UAD 3.6 and AI-assisted workflows Strong interpersonal, collaboration, and presentation skills Intellectual curiosity, adaptability, and be proactive in learning and applying new technologies and processes Desired Qualifications: Appraisal experience with financial institution Skills: Analytical Thinking Collaboration Collateral Management Research Technical Documentation Due Diligence Investigation Management Prioritization Regulatory Compliance Written Communications Continuous Improvement Record Keeping Relationship Building Reporting Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

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    Non-Prod Chief Appraiser

    Bank of America | Jacksonville, FL 32256

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for reviewing valuation products including appraisals, Broker Price Opinions, and Property Condition reports for accuracy, credibility, reasonableness, and compliance with applicable investor/insurer/guarantor appraisal requirements or Engagement Letter instructions. Key Responsibilities include responding to audits, assisting vendors, panel appraisers, and other team members independently. Job expectations include maintaining a valid Certified Appraisal license and responding to escalated reviews including complex and high dollar properties and special projects. Responsibilities: Completes appraisal and valuation product reviews independently demonstrating professional skill and competence in adherence to applicable regulatory guidelines Provides supporting documentation and analysis supporting valuation review conclusions Demonstrates the highest professional competence in written and verbal communications with appraisers, vendors, managers, and the lines of business seeking mitigation of appraisal defects while staying within the parameters of Appraisal Independence requirements Demonstrate an ability to solve complex and vexing valuation issues independently with adherence to policy and procedures Maintains appraisal license(s) by completing necessary continuing education requirements Required Qualifications: Certified Residential or Certified General Real Estate Appraiser in the state of FL 5+ years of appraisal experience Excellent written and verbal communication skills and strong analytical, research, and problem-solving skills Ability to independently analyze complex appraisal and valuation issues Proficiency with Microsoft Word and Excel and familiar with UAD 3.6 and AI-assisted workflows Strong interpersonal, collaboration, and presentation skills Intellectual curiosity, adaptability, and be proactive in learning and applying new technologies and processes Desired Qualifications: Appraisal experience with financial institution Skills: Analytical Thinking Collaboration Collateral Management Research Technical Documentation Due Diligence Investigation Management Prioritization Regulatory Compliance Written Communications Continuous Improvement Record Keeping Relationship Building Reporting Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

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    Director, Business Risk & Controls Program Execution, Governance & Reporting – Wealth

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Business Risk & Controls organization is seeking an experienced Director to lead Program Execution, Governance, Metrics, and Reporting for the AML, Fraud, Sanctions, and Reputation Risk portfolio across Citi's Global Wealth businesses. Reporting to the Head of AML, Fraud, Sanctions & Reputation Risk Business Risk & Controls, this role is responsible for providing strategic oversight of portfolio execution, governance, management information, risk reporting, issue management, and regulatory commitments. The position serves as a central coordination point across Financial Crimes Business Risk & Controls teams and key partners, ensuring senior management has transparency into risk exposures, control performance, remediation efforts, and strategic priorities. The successful candidate will drive governance excellence, establish meaningful performance metrics, enhance executive reporting, oversee portfolio execution, and support effective management decision-making across AML, Fraud, Sanctions, and Reputation Risk programs. Key Responsibilities Strategic Governance & Portfolio Oversight Lead governance, oversight, and coordination activities across the AML, Fraud, Sanctions, and Reputation Risk Business Risk & Controls portfolio. Establish and maintain governance frameworks that support effective risk management, transparency, accountability, and decision-making. Monitor strategic priorities, regulatory commitments, remediation activities, and business initiatives to ensure execution remains on track. Identify emerging risks, dependencies, execution challenges, and cross-functional impacts requiring management attention. Support development and execution of organizational priorities, goals, and performance objectives. Program Execution & Business Management Oversee execution monitoring across key Financial Crimes initiatives, ensuring alignment with business objectives and regulatory expectations. Drive accountability for delivery of key milestones, commitments, action plans, and remediation activities. Coordinate across Business Risk & Controls teams, Compliance, Risk Management, Operations, Technology, Legal, Internal Audit, and business stakeholders. Maintain consolidated portfolio views of initiatives, risks, issues, dependencies, and execution progress. Escalate material risks and execution concerns to senior leadership as appropriate. Metrics, Reporting & Executive Insights Lead development of executive-level management information and reporting for AML, Fraud, Sanctions, and Reputation Risk programs. Establish and maintain key risk indicators, key performance indicators, portfolio health metrics, and governance reporting. Deliver timely reporting on risk trends, control performance, issue remediation, regulatory commitments, audit activities, and strategic initiatives. Analyze complex data and identify themes, trends, and emerging risks requiring management action. Drive continuous improvement of reporting capabilities through automation, standardization, and data quality enhancements. Prepare materials for executive leadership, risk committees, governance forums, and regulatory discussions. Issue Management & Regulatory Oversight Oversee portfolio-level tracking and governance of issues, corrective action plans, audit findings, and regulatory commitments. Ensure timely escalation of significant risks, issues, and execution concerns. Monitor remediation effectiveness and sustainability of corrective actions. Facilitate governance routines that provide transparency into issue status, risk exposure, and management action plans. Support regulatory examinations, internal audits, and independent reviews through effective reporting and coordination. Organizational Effectiveness & Continuous Improvement Drive consistency in governance, reporting, and management practices across Financial Crimes Business Risk & Controls teams. Establish standards and operating disciplines that enhance execution effectiveness and management transparency. Identify process improvement opportunities that strengthen oversight, increase efficiency, and improve decision-making. Promote a culture of accountability, ownership, collaboration, and continuous improvement. Leadership Lead and develop a team of governance, reporting, and program management professionals. Build strong partnerships across business, risk, compliance, operations, technology, and corporate functions. Influence stakeholders across all organizational levels to drive successful outcomes. Qualifications 15+ years of experience in Business Risk & Controls, Operational Risk, Financial Crimes, Compliance, Business Management, Program Governance, Audit, or related functions within a large financial institution. Significant experience supporting AML, Fraud, Sanctions, Financial Crimes, Compliance, or Risk Management programs. Demonstrated success leading governance, reporting, portfolio management, execution oversight, and strategic initiatives. Experience interacting with senior executives, regulators, auditors, and governance committees. Strong understanding of risk management frameworks, control environments, issue management, and regulatory expectations. Proven ability to synthesize large amounts of information into concise executive-level reporting and actionable insights. Strong analytical, organizational, and problem-solving capabilities. Exceptional communication, stakeholder management, and influencing skills. Ability to manage competing priorities in a fast-paced, complex, and highly regulated environment. Education Bachelor's Degree required. Master's Degree preferred. The Business Risk & Controls organization is seeking an experienced Director to lead Program Execution, Governance, Metrics, and Reporting for the AML, Fraud, Sanctions, and Reputation Risk portfolio across Citi's Global Wealth businesses. Reporting to the Head of AML, Fraud, Sanctions & Reputation Risk Business Risk & Controls, this role is responsible for providing strategic oversight of portfolio execution, governance, management information, risk reporting, issue management, and regulatory commitments. The position serves as a central coordination point across Financial Crimes Business Risk & Controls teams and key partners, ensuring senior management has transparency into risk exposures, control performance, remediation efforts, and strategic priorities. The successful candidate will drive governance excellence, establish meaningful performance metrics, enhance executive reporting, oversee portfolio execution, and support effective management decision-making across AML, Fraud, Sanctions, and Reputation Risk programs. Key Responsibilities Strategic Governance & Portfolio Oversight Lead governance, oversight, and coordination activities across the AML, Fraud, Sanctions, and Reputation Risk Business Risk & Controls portfolio. Establish and maintain governance frameworks that support effective risk management, transparency, accountability, and decision-making. Monitor strategic priorities, regulatory commitments, remediation activities, and business initiatives to ensure execution remains on track. Identify emerging risks, dependencies, execution challenges, and cross-functional impacts requiring management attention. Support development and execution of organizational priorities, goals, and performance objectives. Program Execution & Business Management Oversee execution monitoring across key Financial Crimes initiatives, ensuring alignment with business objectives and regulatory expectations. Drive accountability for delivery of key milestones, commitments, action plans, and remediation activities. Coordinate across Business Risk & Controls teams, Compliance, Risk Management, Operations, Technology, Legal, Internal Audit, and business stakeholders. Maintain consolidated portfolio views of initiatives, risks, issues, dependencies, and execution progress. Escalate material risks and execution concerns to senior leadership as appropriate. Metrics, Reporting & Executive Insights Lead development of executive-level management information and reporting for AML, Fraud, Sanctions, and Reputation Risk programs. Establish and maintain key risk indicators, key performance indicators, portfolio health metrics, and governance reporting. Deliver timely reporting on risk trends, control performance, issue remediation, regulatory commitments, audit activities, and strategic initiatives. Analyze complex data and identify themes, trends, and emerging risks requiring management action. Drive continuous improvement of reporting capabilities through automation, standardization, and data quality enhancements. Prepare materials for executive leadership, risk committees, governance forums, and regulatory discussions. Issue Management & Regulatory Oversight Oversee portfolio-level tracking and governance of issues, corrective action plans, audit findings, and regulatory commitments. Ensure timely escalation of significant risks, issues, and execution concerns. Monitor remediation effectiveness and sustainability of corrective actions. Facilitate governance routines that provide transparency into issue status, risk exposure, and management action plans. Support regulatory examinations, internal audits, and independent reviews through effective reporting and coordination. Organizational Effectiveness & Continuous Improvement Drive consistency in governance, reporting, and management practices across Financial Crimes Business Risk & Controls teams. Establish standards and operating disciplines that enhance execution effectiveness and management transparency. Identify process improvement opportunities that strengthen oversight, increase efficiency, and improve decision-making. Promote a culture of accountability, ownership, collaboration, and continuous improvement. Leadership Lead and develop a team of governance, reporting, and program management professionals. Build strong partnerships across business, risk, compliance, operations, technology, and corporate functions. Influence stakeholders across all organizational levels to drive successful outcomes. Qualifications 15+ years of experience in Business Risk & Controls, Operational Risk, Financial Crimes, Compliance, Business Management, Program Governance, Audit, or related functions within a large financial institution. Significant experience supporting AML, Fraud, Sanctions, Financial Crimes, Compliance, or Risk Management programs. Demonstrated success leading governance, reporting, portfolio management, execution oversight, and strategic initiatives. Experience interacting with senior executives, regulators, auditors, and governance committees. Strong understanding of risk management frameworks, control environments, issue management, and regulatory expectations. Proven ability to synthesize large amounts of information into concise executive-level reporting and actionable insights. Strong analytical, organizational, and problem-solving capabilities. Exceptional communication, stakeholder management, and influencing skills. Ability to manage competing priorities in a fast-paced, complex, and highly regulated environment. Education Bachelor's Degree required. Master's Degree preferred. - Job Family Group: Controls Governance & Oversight - Job Family: Cross-disciplinary Controls - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $ 170,000.00 - $ 300,000.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Analytical Thinking, Assessment, Business Acumen, Constructive Debate, Controls Lifecycle, Governance, Issue Management, Process Design, Risk Management Lifecycle, Stakeholder Management. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: nov. 06, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right (opens in new window) - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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    Investment Specialist II

    SoFi | Jacksonville, FL

    Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi's suite of investment services. SoFi offers Brokerage services, Robo Advisor services, and retirement accounts. What you'll do: Support members over the phone, chat, and email Educate and assist members on margin, options and equities. Problem solve any operational or technical issues pertaining to SoFi Invest products Perform ongoing monitoring of member accounts with attention to detail and accuracy Work with SoFi's custodial platform as needed to assist members in opening, funding, and transacting in their accounts Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members Assess the member's financial situation and goals through one-on-one inbound calls Educate members on the benefits and value of Brokerage and Robo accounts Work with members who would like to open an investment account to help them understand the offering, benefits, and account opening process Educate members on terms and processes associated with Brokerage and Robo accounts Discuss and explain investment performance and decisions with current wealth members Provide member's operational support for specific investment-related questions and issues What you'll need: Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66 Must maintain all necessary professional certifications required for the role Bachelor's degree preferred, but a combination of education and experience may be considered in lieu of a degree 2+ years of financial services experience required, preferably assisting customers in a service environment Experience and understanding of margin and option concepts, rules and regulations Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset Deep understanding of financial concepts Ability to identify, meet, and follow through with client needs and requirements Self-starter, problem-solver, and a goal-oriented team player with a 'no job is beneath me' attitude Ability to work independently and perform multiple tasks efficiently Organized with strong attention to detail Show curiosity and confidence when dealing with clients and able to ask for help when needed Meets evolving position objectives as defined by management Ability to iterate, learn, and innovate Must successfully clear FINRA fingerprint background check Nice to have: Experience with corporate actions Experience with margin/investment risk Series 4 Series 24 Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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    Customer Service Self Pay Specialist I, Sinlge Billing Office, Full-Time, Days, Baptist Metro Square

    Baptist Health | Jacksonville, FL 32207

    About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is hiring a Customer Service Specialist to join our Integrated Single Billing Office (SBO) team at Baptist Metro Square in Jacksonville, FL. This is a full-time day shift opportunity. Our Integrated Single Billing Office supports patients and families with billing questions, payment options, and account resolution for hospital and professional services across Baptist Health. In this role, you will serve as a key point of contact for patients, guarantors, insurance companies, attorneys, and other third parties while helping resolve inquiries efficiently and accurately. The ideal candidate demonstrates strong medical billing and customer service skills, proficiency with Epic, and a commitment to delivering compassionate, patient-centered service. Customer Service Specialist Job Responsibilities: Handle a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages, MyBaptistChart inbasket messages, and social media. Resolve patient, guarantor, and third-party inquiries related to hospital and professional billing services accurately and promptly. Process patient payments and establish payment arrangements in accordance with established procedures. Coordinate and monitor timely responses from Baptist Health regarding contested accounts. Navigate Epic and other applicable systems to research accounts, document interactions, and resolve billing questions. Communicate effectively with patients, insurance companies, attorneys, providers, and other stakeholders to support account resolution. Demonstrate Baptist Health Core Values by approaching each interaction with empathy, compassion, professionalism, and a focus on the patient and family experience. Customer Service Specialist Experience: 1–2 years of billing experience required. 1–2 years of medical billing experience required. 1–2 years of customer service experience required. Customer Service Specialist Education & Credential Requirements: Related degree or high school diploma required. Preferred Certifications — one or more preferred: Certified Healthcare Access Associate (CHAA). Certified Revenue Cycle Representative (CRCR). Certified Revenue Cycle Specialist (CRCS). If you are interested in this Customer Service Specialist position at Baptist Metro Square please apply now! Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media • Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise • In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts • Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion. Primary Location: Metro Square 3563 Philips Hwy Jacksonville, FL 32207 United States of America

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    Sr. Program & Technology Portfolio Analyst

    Baptist Health | Jacksonville, FL 32207

    About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Sr. Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, On-site Hybrid, Baptist Medical Center The Sr. Workday/UKG Technology Enablement & Training Specialist leads the execution of training, communication, adoption, and change management activities that support enterprise-wide technology initiatives, with a primary focus on Workday, UKG, and related workforce management systems. This role serves as a critical link between Information Services, Human Resources, operational departments, enterprise users, and end users to ensure successful adoption of technology solutions and business process changes across the organization. The Specialist is responsible for developing and delivering engaging training programs, creating comprehensive learning materials, and supporting organizational readiness for new system implementations, upgrades, optimizations, and process improvements. This includes assessing training needs, designing learning strategies, facilitating instructor-led and virtual training sessions, developing eLearning content, and creating user documentation that enables employees to effectively utilize Workday, UKG, and other enterprise applications. The role works closely with HR leaders, IT teams, enterprise users, managers, and staff members across the organization to identify learning needs, improve technology proficiency, and promote consistent adoption of enterprise systems and workflows. Working closely with project teams, application analysts, HR stakeholders, IT leadership, operational leaders, enterprise users, and subject matter experts, this role proactively identifies change impacts, adoption risks, and training requirements throughout the project lifecycle. The Specialist develops targeted communication plans, stakeholder engagement strategies, and adoption campaigns to drive awareness, readiness, and sustained utilization of new technologies and workflows. The role also supports organizational change management efforts by helping employees understand the value of technology initiatives and successfully transition to future-state processes while serving as a trusted advisor to HR, IT, operational, finance, and procurement teams on training, user adoption, and technology enablement best practices. As a Sr. Workday/UKG Technology Enablement & Training Specialist you will be responsible for: This role leads the execution of complex training, change communications, and adoption activities supporting enterprise‑wide business systems and process transformations. This role partners closely with cross‑functional leaders and delivery teams to design and deliver high‑impact change assets, proactively manage adoption risks, and drive sustained behavior change. Operating with a high degree of independence, the Senior Specialist brings advanced judgment, strong execution discipline, and a continuous‑improvement mindset to change initiatives of significant scope and visibility Develop and deliver training programs for Workday, UKG, and enterprise applications using instructor-led, virtual, and self-paced learning methods. Lead technology adoption, communication, and change management initiatives supporting enterprise-wide system implementations, upgrades, and optimizations. Partner with HR, IT, operational leaders, and enterprise users to assess training needs, support organizational readiness, and drive successful technology adoption. Create and maintain training materials, job aids, eLearning content, knowledge articles, and user documentation. Monitor training effectiveness, adoption metrics, and user feedback to identify opportunities for continuous improvement and enhanced user engagement. Experience: Strong knowledge of Workday, UKG, and enterprise workforce management systems. Proven experience developing and delivering training programs, creating training content, and executing training strategies for enterprise technology platforms. Experience utilizing learning management systems, eLearning platforms, and training development tools to support organizational learning initiatives. Experience leading change management, user adoption, and enterprise-wide communication efforts for technology implementations and business process transformations. Strong experience with SharePoint, including content management, document repositories, knowledge sharing, and end-user resource development. Excellent written, verbal, presentation, and facilitation skills with the ability to engage stakeholders at all levels of the organization. Ability to partner effectively with HR, IT, operational leaders, and enterprise users to support technology adoption and organizational readiness. Experience in healthcare, healthcare operations, information technology, learning and development, or organizational change management preferred. Education and Certifications: High School Diploma required Bachelor’s Degree preferred Workday, UKG, ATD, SHRM, Prosci, or other relevant certifications preferred. Primary Location: Metro Square 3563 Philips Hwy Jacksonville, FL 32207 United States of America

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    Manager, Benefits and Compensation

    Kraton Corporation | Jacksonville, FL 32256

    Make a +Difference at Kraton! At Kraton, we make a +Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Human Resource team at our Jacksonville, Florida location. The role supports both the Procurement strategy and aligns with the business goals and needs. You will be responsible for leading the development of procurement plans and strategies for key areas of spending and maximizing the value for acquisition of goods and services through sustainable, efficient and effective practices including the management of risks and compliance areas. We believe in making a +Difference, as a global manufacturer of sustainable specialty polymers and biobased pine chemicals, delivering innovative, high-performance solutions. We’re proud to offer benefits that meaningfully support you—at work, at home, and everywhere in between. Some of the benefits offered are: Medical Insurance, including TeleDoc - multiple plans available with Flexible Spending Account & Health Savings Account options Dental & Vision Insurance Health Advocate – free support to help you understand your coverage and answer questions Life Insurance – base coverage paid for by Kraton with option for additional coverage 401k – Kraton provides matching contributions based on enrollment level Employee Assistance Program – provided at no cost to employees Accident, Disability, and Critical Illness Insurance Key Responsibilities • Ensure compliance with federal, state, and local compensation regulations. • Conduct market pricing and benchmarking analyses to ensure competitive positioning. Manage salary structures, job architecture alignment, and compensation frameworks. • Administer and support global annual compensation planning processes, including merit increases, bonuses, and incentives. • Lead and support pay transparency and pay equity programs, including market benchmarking, pay gap analysis, reporting, governance, and communication strategies to ensure consistent and equitable compensation practices globally. • Support the strategy, design, administration, and governance of global benefits programs like health, welfare, and retirement programs including global pension schemes. • Support execution of benefits alignment strategy for US/Europe/APAC that supports talent attraction, retention, employee wellbeing, and business objectives. • Monitor benefits program utilization, costs, and effectiveness to drive informed decision-making. • Ensure alignment between local country programs and the organization's global Total Rewards philosophy. • Support pension de-risking initiatives, benefits plan redesigns, harmonization projects, and vendor transitions. • Ensure compliance with country-specific pension legislation, social insurance requirements, labor laws, and benefits regulations. Support audits, regulatory reporting, and governance reviews. • Provide actionable insights related to workforce retention, employee experience, and rewards competitiveness. • Develop communication materials and manager guidance for compensation & benefits programs. Required Skills • 5+ years of experience in compensation, benefits, total rewards, consulting, or HR analytics. • Experience conducting market pricing and compensation analyses. • Strong understanding of benefits program design and administration. • Advanced proficiency in Excel and data analysis. • Experience supporting global or multinational organizations. Education, Certifications & Licenses Bachelor’s degree in Human Resources, Business Administration, Finance, Economics, or related field. Certified Compensation Professional (CCP), Certified Employee Benefit Specialist (CEBS), or similar certification. - The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Kraton’s internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved. Kraton is proud to be an Equal Opportunity Employer.

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    Night Auditor

    HAMMOCK BEACH RESORT | Palm Coast, FL 32137

    Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world-class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service. If you're passionate about hospitality and ready to grow your career in a supportive, people-first environment, explore the exciting opportunities available at Hammock Beach Golf Resort & Spa. What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Generate, Print and distribute daily and weekly reports Ensure the Night Audit procedures are followed with great attention to detail Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. What are we looking for? Must have the ability to work the overnight hours A high attention to detail High school diploma or equivalent. A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills. Ability to work in a fast-paced setting. Ability to stand for the duration of the shift. Must be available to work various shifts including weekends and holidays. Compensation: $17.00 - $17.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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    Assistant Front Office Manager

    HAMMOCK BEACH RESORT | Palm Coast, FL 32137

    Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world-class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service. If you're passionate about hospitality and ready to grow your career in a supportive, people-first environment, explore the exciting opportunities available at Hammock Beach Golf Resort & Spa. What you will have an opportunity to do: Job Summary The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Education & Experience • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. • Supervisory experience required. • Must be proficient in Windows operating systems. • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high pressure situations. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. • Must be able to work with and understand financial information and data, and basic arithmetic functions. Job Duties & Functions • Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner. • Maintain regular attendance in compliance with Pyramid Global Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). • Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations. • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid. • Maintain a warm and friendly demeanor at all times. Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk. • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. • Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk. • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. • Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk. • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. • Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Pyramid Global Hospitality S.O.P.'s. • Ensure compliance to brand and company training, using the steps to effective training according to Pyramid Global Hospitality standards. • Assist with preparation of all Front Desk interviews and follow hiring procedures according to Pyramid Global Hospitality S.O.P.'s. • Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s. • Assist with development of employee morale and ensure training of Front Desk personnel. • Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count. • Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. • Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Hospitality S.O.P.'s. • Ensure compliance to brand and company training, using the steps to effective training according to Pyramid Global Hospitality standards. • Assist with preparation of all Front Desk interviews and follow hiring procedures according to establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk. • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. • Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Pyramid Global Hospitality S.O.P.'s. • Ensure compliance to brand and company training, using the steps to effective training according to establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk. • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. • Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Pyramid Global Hospitality S.O.P.'s. • Ensure compliance to brand and company training, using the steps to effective training according to Pyramid Global Hospitality standards. • Assist with preparation of all Front Desk interviews and follow hiring procedures according to Pyramid Global Hospitality S.O.P.'s. • Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s. • Assist with development of employee morale and ensure training of Front Desk personnel. • Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count. What are we looking for? Compensation: $51,000 - $51,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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    Payroll Specialist

    PCL Construction | Jacksonville, FL

    This Payroll Specialist position is ideal for someone who values accuracy, discretion, and team collaboration, and is seeking long-term stability within an organization focused on strong processes and continuous improvement. Key Responsibilities of the Payroll Specialist * Process payroll accurately and timely for multiple companies and operating entities. * Review and audit employee time records, compensation changes, new hires, and terminations. * Respond to payroll‑related inquiries, support onboarding tasks, and maintain employee payroll data. * Prepare payroll reports, support quarterly and annual payroll tax filings, and coordinate audit documentation. * Collaborate with Accounting, HR, and leadership to ensure accuracy, compliance, and alignment across payroll processes. *Qualifications For The Payroll Specialist* * Proven experience as a Payroll Specialist or Payroll Analyst; Paylocity experience required. * Strong understanding of payroll fundamentals, workers’ compensation, and payroll regulations. * Proficiency in Microsoft Office and payroll systems; strong attention to detail and confidentiality. Pay: $26.30 - $31.67 per hour Benefits: * 401(k) * Flexible schedule Work Location: On the road

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    Lead Associate, Warehouse Operations

    Cardinal Health | Jacksonville, FL 32219

    Schedule: Monday - Friday, 3:00pm until completion (overtime required based on business need) Anticipated hourly range: $22.60 per hour - $32.50 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 11/06/2026*if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. What Warehouse Operations contributes to Cardinal Health Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning. Warehouse Operations is responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of product. This may include functions of receiving, picking, packing, shipping, staging, transporting, storage, delivery, etc. Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of products (via prescribed service parameters) to a variety of internal and external customers. Job Summary The primary purpose of the Lead Associate, Warehouse Operations is to support the Warehouse Supervisor through either inbound or outbound management of the warehouse floor and to facilitate effective warehouse operations through direction of warehouse staff, in accordance with operational priorities. In addition, this job assists in coordination of receipt of shipments and scheduling of incoming trucks, as well as making internal appointments. This job also delegates work among the warehouse staff and produces reports on workforce productivity and quality. The Lead Associate, Warehouse Operations also communicates with customers outside the warehouse to communicate disruptions, provide updates on delivery timeframes and ensure customer satisfaction. Responsibilities Follows standard operating procedures to assess inventory levels, submit orders, and audit warehouse operations to facilitate successful operational activities within the warehouse. Directs workflows on the floor of the warehouse, including packing, unloading, shipping and managing of delivery schedule. Analyzes internal data and reports on productivity and efficiency to help determine when and where the warehouse is performing better or worse than expected. Coordinates with Warehouse Supervisors to align on warehouse and inventory priorities, in alignment with operational objectives. Assists in inbound and outbound workload forecasting through historical and trend analysis to determine how labor should be utilized. Assists in inventory management, and helps with stocking and shipping, as necessary. Investigate outbound and inbound discrepancies by checking for differences between physical counts and AIMS records Aid in the training and development of new hires and retraining of current employees Develop collaborative relationships with peers and coworkers Identify opportunities for personal and team development Participate in Lean Six Sigma projects, designed to improve existing processes and enhance the customer experience Demonstrate a working knowledge of jobs outside area of responsibility Serves as a resource to other team members, instructs Associates on complex picking, put-away, and replenishment tasks to maximize inventory accuracy, is flexible to support daily operational needs. May assist in occasional warehouse audits by providing reporting and answering questions related to inventory control procedures, as necessary. Serves as back up support to the transportation coordinator and training coordinator for the facility. Qualifications 4+ years of experience, preferred High School diploma, GED or equivalent, or equivalent work experience, preferred Previous experience with operating systems such as Microsoft Office, AS400, Oracle, AIMS or other WMS systems preferred Previous experience with material handling equipment preferred such as RF scanners, pallet jacks, cherry/order pickers, reach trucks, forklifts, etc. Ability to lift up to 50 pounds Ability to bend, reach, stoop, lift and stand for entire shift Ability to follow direction and change priorities Ability to work in a fast-paced distribution environment while meeting established performance quotas and standards. Must be flexible to work overtime as needed. Excellent interpersonal, organizational, and follow through skills Good verbal and written communication skills What is expected of you and others at this level Applies extensive knowledge and company policies to complete a wide range of assignments Demonstrates expert understanding of all levels of the job family and has thorough knowledge of jobs outside area of responsibility Takes the lead in effectively applying new processes and skills in accomplishing assignments May provide technical guidance and training to others Maintains appropriate licenses, training and certifications Works on complex problems that require independent action and a high degree of initiative to resolve issue Makes recommendation for new or revised processes and has a role on the implementation Adheres to all quality guidelines Works with minimal degree of supervision Has latitude to make decisions in exceptional circumstances within established guidelines Provides guidance to less experienced team members May have team leader responsibilities but does not formally supervise Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

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    Quality Assurance Analyst

    Smart AutoCare | Jacksonville, FL

    The Quality Assurance Analyst plays a critical role in claims. This is a full-time position based in Jacksonville, FL. The Quality Assurance Analyst I supports the execution of the Claims quality program by conducting structured audits and ensuring adherence to established processes and standards. This role builds foundational knowledge of claims handling, compliance requirements, and quality expectations while contributing to consistent, accurate evaluations that protect operational integrity and customer outcomes. Primary Job Functions: • Conduct scheduled quality reviews using established audit tools and criteria • Evaluate associate performance and document findings with accuracy and consistency • Identify basic trends, errors, and compliance gaps and escalate as appropriate • Maintain audit records and ensure documentation is complete and up to date • Participate in calibration sessions to build alignment and understanding of standards • Communicate audit results to leadership with guidance and oversight • Support updates to quality documentation and standard operating procedures • Partner with leadership to address routine quality concerns and follow-up actions The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Minimum Qualifications: • 1-2 years of claims processing experience, minimum 1 year of automotive repair and diagnosis experience. • High School Diploma or equivalency required Skills & Competencies Required: • Foundational analytical and problem-solving skills • Strong attention to detail and accuracy • Effective written and verbal communication • Ability to follow structured processes and meet deadlines • Basic organizational and time management skills • Team-oriented with a willingness to learn • Working knowledge of Microsoft Office

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