Back to Jobs Board

Financial Services Jobs

Search by

774 Jobs

353–368 of 774

  • Source: Indeed

    Truck and Trailer Inspector

    Billor | Jacksonville, FL

    About Us Trucking moves the American economy. It is a $1 trillion market, and it still runs on fragmented operations, thin margins, and technology a generation behind. Billor, short for "Bill of Rights," is the only company transforming this market end to end, combining Freight and Technology for Truck Drivers, Freight Brokers, and Small Carriers into a single ecosystem. We operate a fleet of several hundred heavy-duty trucks and run integrated business lines across freight, fintech, and technology platforms. About the role We are seeking a qualified and detail-oriented Class 8 Semi-Truck & Trailer Inspector to perform comprehensive safety and mechanical inspections across our diverse fleet of heavy-duty equipment. The primary focus of this role is to verify structural, mechanical, and operational integrity for Class 8 power units and various trailer types (flatbed, dry van, and refrigerated units) to ensure full compliance with DOT and FMCSA safety standards. Responsibilities Vehicle & Equipment Inspections: Perform thorough pre-trip, periodic, and preventive maintenance inspections on Class 8 tractors and associated trailers. Trailer Specialization: Inspect multiple trailer types Flatbeds: Verify deck integrity, tie-down equipment, winches, rub rails, and structural frames. Dry Vans: Inspect floorboards, door seals, roof linings, sidewalls, and cargo securing components. Reefers (Refrigerated Trailers): Inspect reefer unit operational status, temperature monitoring components, door seals, and insulation integrity. Component Diagnostics: Check critical mechanical systems including air brakes, steering components, suspension, tires, rims, lighting systems, and coupling devices (fifth wheels and kingpins). Compliance & Recordkeeping: Document inspection results accurately, generate detailed defect reports, and sign off on DOT/FMCSA inspection logs. Fleet Coordination: Work alongside fleet operations and maintenance staff to prioritize repair needs and re-inspect vehicles after maintenance work is completed. Requisitos: Current DOT certified Inspector / Annual Vehicle Inspector Certification Degree or Technical Certificate in Diesel Mechanics or Heavy Equipment Technology. Commercial Driver’s License (CDL Class A) — Not required, but strongly preferred (A+) for yard movement or test drives. Minimum 2+ years of hands-on mechanical or inspection experience with Class 8 heavy-duty trucks and trailers. Demonstrated experience evaluating diverse fleet inventory, including flatbeds, dry vans, and refrigerated units. Strong working knowledge of FMCSA and DOT commercial vehicle safety standards. Solid mechanical understanding of Class 8 power units, air brake systems, and heavy-duty suspensions. Familiarity with reefer unit functionality and specialized trailer structural components. Strong attention to detail with the ability to spot safety hazards and wear-and-tear defects quickly. Basic digital literacy for entering inspection data into fleet management software or logging digital inspection reports. Benefícios Health Insurance Paid vacation Paid Holidays Parental leave Wedding leave Monthly meal allowance

    Apply on Indeed : Truck and Trailer Inspector (opens in new window)
  • Source: Indeed

    Talent Acquisition Manager, Wealth

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Citi is looking for an experienced Talent Acquisition Manager to lead a team of recruiters dedicated to supporting our Citigold and Mortgage businesses. In this senior-level role, you will own the end-to-end recruitment strategy for two high-priority business lines, partnering directly with senior leaders and Managing Directors to attract and secure top talent. Your work will directly shape the capability and growth of Citi's wealth and mortgage teams at scale. Responsibilities Lead and develop a team of talent acquisition professionals, setting direction, maintaining quality, and supporting individual performance across the Citigold and Mortgage hiring portfolios. Design and execute targeted recruiting strategies that address both immediate hiring needs and anticipate future talent requirements across the wealth and mortgage businesses. Serve as the primary point of contact for senior business leaders and HR partners, managing relationships with function heads and Managing Directors to fill key and senior-level positions. Build and maintain an active candidate pipeline through social media channels and professional networks, strengthening Citi's presence in relevant talent markets. Manage cross-regional candidate engagement, including navigating international relocation considerations and leading mobility efforts across geographies. Partner with internal teams to support the internal mobility process and ensure a structured, fair approach to candidate slating across all open roles. Handle sensitive hiring matters with discretion and apply specialist knowledge to resolve complex recruitment challenges through influence and sound judgement. Required Qualifications & Skills 6 to 10 years of talent acquisition experience, with a demonstrated track record in full-cycle recruiting and senior-level hiring. Prior experience managing or supervising a team of recruiting professionals. Strong ability to identify, assess, and engage high-caliber candidates across functions and levels. Working knowledge of compensation principles and how they apply within the context of offer management and candidate negotiations. Clear and concise communicator, both in writing and verbally, with the confidence to engage senior stakeholders effectively. Bachelor's degree or equivalent professional experience. Beneficial Skills & Qualifications Master's degree in Human Resources, Business Administration, or a related field. Experience recruiting within wealth management, financial services, or mortgage businesses. What We Offer Joining Citi means taking on a leadership role with real ownership and measurable impact. You will work at the center of a high-performing talent function, with the autonomy to shape strategy and the support of a collaborative, globally connected organization. A hybrid working model offering 3 days in the office and 2 days working remotely, giving you flexibility while keeping you connected to your team. Strategic ownership of a senior talent acquisition function, with direct influence on business outcomes across two critical business lines. Access to Citi's global network and resources, enabling you to operate across regions and engage with talent markets worldwide. Ongoing learning and development opportunities to deepen your leadership capabilities and expertise in talent acquisition. A performance-driven environment that recognizes accountability, quality of delivery, and the impact of your work. Comprehensive wellbeing and financial benefits as part of Citi's competitive total rewards package. Apply today to take ownership of a high-impact talent acquisition leadership role and help shape the future workforce of Citi's Citigold and Mortgage businesses. - Job Family Group: Human Resources - Job Family: Recruiting - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $103,920.00 - $155,880.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 05, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Talent Acquisition Manager, Wealth (opens in new window)
  • Source: Indeed

    Relationship Specialist

    VyStar Credit Union | Saint Johns, FL 32259

    At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I’s responsibility is to provide an exceptional member experience and to grow new consumer and business memberships as well as deposit, loan and investment balances along with insurance and other protection products in alignment with the strategic plans of the credit union. This key relationship building position must be able to precisely describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL JOB FUNCTIONS: Ability to effectively have quality conversations with members and potential members, ask questions, listen carefully and make the appropriate product and service recommendations. Present products and services in a positive, professional and knowledgeable manner, so members can make informed and best decisions. Uses each member interaction to strengthen and enhance the member experience through continued quality conversations and relationship building. Performs and documents transactions in accordance with applicable federal, state and local statutes and regulations. Abides by VyStar policies and procedures. Provides regulatory disclosures and information on new and other specific types of accounts, products, services and referrals Opens various types of accounts, including but not limited to: checking and savings (personal and business), money market, certificates of deposit, trust and IRA accounts. Verifies personal identification to prevent fraudulent activity. Responsible for handling personal and business account transactions, including but not limited to deposits, transfers, withdrawals, credit card cash advances, etc. Processes various types of loan applications, including but not limited to Auto VIPs, credit cards and lines of credit. Ability to effectively offer more complex loan products. Has a basic understanding of credit reports and ability to have quality lending conversations with members. Provides additional services to members including but not limited to: notary service, wire transfers, savings bond redemptions, safe deposit box services, gift cards, fraud and forgery claims, credit and debit card disputes, etc. Ensures the success of other key departments through referrals, including but not limited to Mortgage, Business Services, Insurance, and Investment Services. Exercises great judgment and discretion within well-defined limits and works with relative independence to accomplish tasks. Performs routine account maintenance and changes to names, addresses, telephone numbers, and issuing or reordering debit, credit or replacement ATM cards. Performs other duties as assigned in assisting the branch with daily business such as: balancing of the ATMs, branch opening and/or closing, locating teller outages, etc. Resolves member problems independently and escalates more complex concerns. Responsible for check proofing, validating checks received each day, and remain compliant with all VyStar procedures for check holds. Works cooperatively in a team environment and ability to balance between individual and team responsibilities and key business priorities. Performs other duties as assigned. JOB KNOWLEDGE, SKILLS & ABILITIES 1+ years’ experience in a sales and/or customer service position, asking questions, offering recommendations and making referrals is required, preferably with a financial institution. Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. EDUCATION Associates degree is preferred. Comparable experience in a sales and/or customer service position may be substituted for an associate degree. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources

    Apply on Indeed : Relationship Specialist (opens in new window)
  • Source: Indeed

    Fraud Operations Senior Manager-Vice President

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Fraud Operation Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities: Manage one or more teams and a component of the fraud loss portfolio Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions Provide evaluative judgment based on information analysis in complicated and unique situations Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 6-10 years of experience in a people manager role Basic knowledge of the Fraud industry required Demonstrated ability to persuade and influence others Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Education: Bachelor’s degree/University degree or equivalent experience Master’s degree preferred - Job Family Group: Operations - Services - Job Family: Fraud Operations - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $93,440.00 - $140,160.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Fraud Operations Senior Manager-Vice President (opens in new window)
  • Source: Indeed

    Customer Service Group Manager – Senior Vice President

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Lead the future of customer experience as a Customer Service Group Manager, where you will blend human expertise with intelligent automation to deliver seamless, high-impact service across every channel. In this role, you will oversee multi-site customer service teams, translate real-time data into action, and shape how Citi's frontline operations connect directly to business outcomes. You will sit at the center of a fast-evolving service organization, balancing operational excellence with a people-first culture. Responsibilities Lead multiple customer service teams through subordinate managers, overseeing budget, staffing, and operational planning across a multi-site environment. Integrate generative AI and bot automation with human agents to streamline workflows while preserving a personal customer experience. Apply real-time speech analytics, sentiment tracking, and predictive intent modeling to anticipate customer needs ahead of traditional lagging metrics. Design a frictionless omnichannel journey that allows customers to move seamlessly between voice, digital messaging, and self-service channels. Build dynamic capacity plans and flexible scheduling models to manage distributed, hybrid, and gig-based service teams. Develop frontline agents into consultative advisors skilled in empathy-driven service and AI exception handling. Connect day-to-day service performance to enterprise priorities such as customer lifetime value, retention, and net promoter score. Route recurring customer pain points to product, engineering, and marketing partners to resolve issues at their source. Respond decisively to volume surges, system outages, and operational disruptions with clear, calm communication. Evaluate team performance and make recommendations on hiring, compensation, and other personnel decisions. Assess risk in every business decision, uphold compliance with applicable laws and regulations, and safeguard data privacy and responsible AI practices across customer interactions. Required Qualifications & Skills 10 or more years of experience in a related operations or customer service role. Proven leadership of operations in a complex, multi-site environment. Track record of leading large, distributed teams and building high-performing service organizations. Ability to build cross-functional relationships that connect service operations with product, technology, and business partners. Experience driving transformational change and acting as a catalyst for process improvement. Clear and concise written and verbal communication skills, with the ability to present findings to senior leadership. Bachelor's degree or equivalent practical experience. Beneficial Skills & Qualifications Lean or Six Sigma certification or practical application. Background in financial services or a regulated industry. Master's degree in business, operations, or a related field. What We Offer You will join a team where operational leadership directly shapes the customer experience and where your decisions influence outcomes across the business. Lead strategic initiatives with visible impact on customer retention and enterprise performance. Work in a hybrid model with three days in the office and two days working remotely each week. Access ongoing learning and development programs to sharpen your leadership and data-driven decision-making skills. Collaborate with global teams across operations, technology, and product functions. Benefit from wellbeing support and resources designed to sustain performance in a fast-paced service environment. Build long-term career value through financial wellbeing programs and family support resources. Apply today to lead a customer service organization at the forefront of AI-driven operations and human-centered service. - Job Family Group: Customer Service - Job Family: Service - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $111,200.00 - $166,800.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 15, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Customer Service Group Manager – Senior Vice President (opens in new window)
  • Source: Indeed

    Wealth Solutions Advisor SAFE Act

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Wealth Solutions Advisor SAFE Act position is a developing professional role. The ideal candidate possesses knowledge of the financial industry, with the ability to effectively communicate within a team-based environment. You will be responsible for proactive investment and banking guidance/education, which includes account opening and asset gathering, providing exceptional service, making investment/banking referrals, as well as managing and fulfilling banking and lending needs. This role involves handling equal distribution of both inbound and outbound calls. Additionally, you must demonstrate the ability to identify channel and account solutions that best meet the needs of the client, which may include digital platforms, centralized team-based advice, or in-market, dedicated advice. Responsibilities: Identify, build, and deepen relationships with clients through both proactive outbound and inbound contacts, to gain incremental wallet share of existing client base using financial planning, excellent discovery and profiling skills; segments include of Citi Private Client, Citigold, Priority, and Everyday Banking tiers. Responsibly and professionally engage with clients to facilitate the transition of individuals whose needs are better aligned with digital solutions Respond to referrals and introductions generated through business partners and digital sources and recommend the best offering to clients based on client profiling and suitability assessments. Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling. With the support of product specialists, intuitively recognize and understand a client's banking, credit, life insurance, and investment needs and goals to provide holistic financial solutions. Assist clients as needed with investment related tasks, including: Account modifications Options applications/agreements, if applicable Guidance on utilizing online resources Resolving client issues escalated by Operations and Account Opening teams Qualify banking referrals and marketing enrollments for digital accounts Assist with onboarding and account opening for new clients Confidently articulate the value proposition for Citigold and Citi Private Client and digital programs available Provide exceptional support and issue resolution for digital and dedicated advice clients, assuming end-to-end ownership for client needs Accurately track client interactions, update records of open client issues and monitor progress Proactively source, acquire and expand customer relationships by maximizing sales and service opportunities. Make securities recommendations and provide investment advice to clients through a select number of solutions using firm models & research. Refer opportunities to segment partners where appropriate (including, but not limited to Senior Wealth Advisor, Small Business Partners, Home Lending Officer, Digital Wealth Solutions, etc.) Manage client follow-up and adhere to all Regulatory and Compliance operating procedures Ensure that KYC/AML and other compliance norms are strictly adhered to Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of industry experience Experience in a proactive, successful sales and service role in the financial services industry Strong analytical and financial skills Strong verbal and written communication skills Organized with strong attention to detail Knowledge of Microsoft Office (Excel, Outlook, and Word) and experience in financial planning software preferred Basic understanding of investment and financial planning strategies preferred Takes ownership of effort, performance, and making a positive team impact Must be a self-starter, problem solver and a goal-oriented team player able to work without direction Securities Industry Essentials – SIE - Active Series 7, 66 (or 63 and 65) licenses (required) Group 1 insurance This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before referring interested clients to Citibank for their mortgage needs, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures. Education: Bachelor's/University degree or equivalent experience - Job Family Group: Private Client Coverage - Job Family: Financial Planning Services - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $76,560.00 - $106,840.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 20, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Wealth Solutions Advisor SAFE Act (opens in new window)
  • Source: Indeed

    Fraud Specialist – Train On-Site Home Office Program – Salary up to $21/hour

    Citi | Jacksonville, FL 32258

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Citi is looking for Fraud Specialists to join our team and play a critical role in protecting clients and minimizing financial risk through early detection of fraudulent activity on credit card accounts. In this entry-level position, you will combine analytical thinking with a strong client focus to investigate account activity, verify transactions, and deliver a consistently high standard of service. This is an opportunity to build a meaningful career at one of the world's leading financial institutions, where your attention to detail directly safeguards clients and their assets. Attached resume is required to be considered. Starting salary of up to $21.00/hour. This is an entry-level position; we are proud to offer a competitive benefits package and significant opportunities for advancement within the company. Train on site/ Home Office Program This position requires you to complete training on site at 14000 Citi Cards Way, Jacksonville, FL. 32258. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology. Ready to launch your next career journey? This full-time position comes with a fantastic benefits package designed to support you every step of the way! • Day 1 Health Coverage: Medical, Dental, Vision • Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth • Financial Future: 401(k) matching and tuition reimbursement • Work-Life Balance: Generous paid time off including vacation and holidays. • Heath & Wellness Support: Confidential mental health resources and assistance programs. Discover the benefits and perks that await you with a career at Citi https://citibenefits.com/ At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career. Responsibilities • Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients. • Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address servicerelated requests and concerns with accuracy and professionalism across all inbound and outbound client interactions. • Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance. • Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently. • Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required. Required Qualifications & Skills • 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries. • High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly. • Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues. • Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills. • Excels in a fast-paced environment while maintaining accuracy and attention to detail. • High School diploma or equivalent. Your next exciting opportunity starts with Citi! Apply now to begin a rewarding career journey with one of the world's leading global banks! Attached resume is required to be considered. #CustomerSupport https://www.youtube.com/watch?v=nSSr1qm_f6s - Job Family Group: Operations - Services - Job Family: Fraud Operations - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $41,600.00 - $53,600.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 20, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Fraud Specialist – Train On-Site Home Office Program – Salary up to $21/hour (opens in new window)
  • Source: Indeed

    Investment Account Support Specialist SAFE Act, Assistant Vice President

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Citi Personal Wealth Management (CPWM) provides investment services to clients with brokerage accounts in all stages of wealth, domestic or abroad. Whether our clients prefer to invest on their own, with an advisor, or a combination of both, Citi Personal Wealth Management can provide strategies to help them meet their goals. As an Investment Account Support Specialist SAFE Act within Citi Wealth Investment Services, you will be responsible for handling end-to- end brokerage account servicing and trading requests for high-net-worth clients in a contact center setting for domestic and international clients who choose to make investment decisions on their own. In depth training and resources will be provided to ensure you are fully equipped to successfully handle all our clients’ varying needs. We pride ourselves on our inclusive team culture, flexibility, and client-first approach. Responsibilities: Serve as the primary point of contact in providing a world-class experience for HNW and affluent clients with self-directed investment relationships with Citi. Identify, build and deepen relationships to gain incremental wallet share of the HNW/Ultra HNW and Affluent segment through superior customer experience. Provide quarterly value-added engagement with clients - high touch, remote, consistent communication, etc. Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and Wealth Solutions Advisors, Small Business Partners, Relationship Manager, etc.) Anticipate the complex financial needs of the client and educate on solutions available at Citi through a wide range of products, services and tools. Assist self-directed retail clients with placing unsolicited trades for Stocks, Mutual Funds, ETFs, Brokerage CDs, Treasuries, and other Fixed Income products. Trades may include more complex investing solutions including margin and options. Complete account maintenance requests and other service inquiries while ensuring KYC/AML and other compliance norms are adhered to. Resolve customer complaints according to FINRA policy while promoting utmost customer satisfaction. Manage client follow-up and collaborating with various departments to resolve client issues, fulfill business needs, and achieve client satisfaction goals. Provide guidance to clients regarding asset movement, (ACATS), forms processing, account conversions, rollovers and more. Utilize various web-based systems to include Salesforce, DocuSign, Lexis Nexus, and more. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-8 years of experience, preferred to have 3 years of Investment industry experience. A coachable mindset, who are willing to grow and improve professionally and contribute to the overall success of the team. An ability to retain knowledge and support a wide array of products and services. An ability to work independently as well as in a team setting. Experience in a proactive, successful sales and service role in the financial services industry Takes ownership of effort, performance, and making a positive team impact Must be a self-starter, problem solver and a goal-oriented team player able to work without direction. Strong understanding of investment account products and services Required US FINRA Registration: SIE, Series 7, 63 (Series 66 preferred). This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before referring interested clients to Citibank for their mortgage needs, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures. Education: Bachelor's/University degree or equivalent experience - Job Family Group: Private Client Coverage - Job Family: Financial Planning Services - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $96,960.00 - $145,440.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 21, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Investment Account Support Specialist SAFE Act, Assistant Vice President (opens in new window)
  • Source: Indeed

    Registered Wealth Service Associate

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Intermediate Associate Telesales Representative is a Client Service and Sales support position, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi’s Investment and/or Banking clients.Position is responsible for providing best in class service on Banking and/or Investment inquiries, and ensuring risk is prudently managed. Responsibilities: Fully accountable for servicing and supporting Citi’s Investment and/or Banking clients. Able to clearly articulate business value proposition, matching clients with the correct set of products and services. Directly responsible for providing timely responses to client service requests, received via telephone or email. Provides exceptional support and issue resolution– all client issues will be owned end to end by the associate and will be treated with a closed loop process. Handles all inquiries/requests related to banking and /or investment operations – including placing unsolicited securities trades (Series 7 & 63 required). Ensures customer claims and complaints are handled in accordance with FINRA and firm policy. Ensures that KYC/AML and other compliance norms are strictly adhered to. Builds a rapport with clients; utilizes Salesforce regularly for communication of issues/tasks/opportunities. Builds a rapport with back-office staff and seek out highest level of support from those teams. Provides timely feedback to senior management to identify client pain points and barriers to exceptional service; offers suggestions on process improvement. Responsible for responding to client requests for investment products, referring clients to Financial Advisors, if requested. Accountable for identifying prospective clients interested in becoming new clients. Responsible for executing specific client contact campaigns as defined by Sales Management/Segments. Responsible for proactively contacting clients to identify needs and deepen relationships. Complete all required trainings pertaining to the function in a timely manner. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred. Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area. Understanding of multiple products across business lines combined with exceptional networking and relationship building skills. Excellent verbal and written communication skills. Ability to communicate at a professional level. Positive and can-do attitude. Excellent people skills and ability to work in a team environment. Capable of working independently within established procedures and make decisions without manager approval. Able to perform multiple functions with a high degree of accuracy. Strong desire to create a top-notch client experience with every client every day. Open to receiving feedback on a frequent basis, continuous feedback will be crucial to the success of the team. Ability to support a diverse array of products and services. Knowledge of Microsoft Office (Excel, Outlook, and Word) preferred. US Registered FINRA Series 7 & 63 Required. In addition, Series 66/65 preferred Education: Bachelor’s/University degree, Master’s degree preferred - Job Family Group: Consumer Sales - Job Family: Telesales - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $62,620.00 - $87,380.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 22, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Registered Wealth Service Associate (opens in new window)
  • Source: Indeed

    Vice President – Operational Risk Lead Analyst – Hybrid

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview As part of the US Digital Customer Experience organization, we are seeking a highly motivated and experienced Operational Risk Analyst to join our CX Research & Insights Team. The Operational Risk Analyst will own all aspects of the third-party relationship and is responsible for identifying, managing, and monitoring all third-party risks and compliance within TPM requirements. This individual will proactively identify and provide guidance against potential operational risks, thereby protecting the firm's financial stability and reputation, and contributing towards the overall business resilience and success. Responsibilities: Own all aspects of the third-party relationship and responsible for identifying, managing, and monitoring all third-party risks and compliance with TPM requirements. Conduct regular business reviews with vendors to discuss performance, address concerns, and foster strong relationships. Establish and oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. Independently assess’ risks and drive actions to address the root causes that lead to operational risk losses by challenging both historical and proposed practices. Governance and oversight may include (not limited to) technology operational risk. Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans). Resolves transactional level escalations coming from the vendor or internal partners. Analyze scorecards/performance management tools to mitigate exposure (risk/financial/regulatory) Collaborate to resolve any issues which fall within the terms of the contract. Develop and maintain relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Acts as SME to senior stakeholders and /or other team members. Ability to operate with a limited level of direct supervision. Recommended Qualifications: 6-10 years of experience in a risk management, compliance, governance, or controls related role – preferably in the banking and financial services industry. Third-party oversight or vendor oversight experience highly desirable. Proven ability to identify, measure, and manage key risks and controls. Strong understanding of compliance laws, rules, regulations, and best practices. Solid analytical skills to evaluate complex risk and control activities and processes. Strong sense of accountability and ownership, with strong results orientation. Excellent problem-solving and communication skills. Ability to work independently and collaboratively within a matrix organization. Education: Bachelor’s/University degree, Master’s degree preferred Additional Role Details: Establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls. Provide guidance against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success. Collaborate with the business to understand its risk profile, evaluate risk exposure, and incorporate risk mitigation strategies Lead initiatives to enhance risk management practices, contributing to overall organizational resilience and readiness Support the execution of remediation with timely and effective outcomes against regulatory expectations Promote a culture of risk awareness and accountability in the business, escalating any risks as appropriate and collaborating with stakeholders to establish preventive measures. Support independent oversight and assurance over the bank’s broader operational risk management frameworks, ensuring compliance with regulatory requirements and internal policies. Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness. - Job Family Group: Risk Management - Job Family: Operational Risk - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $103,920.00 - $155,880.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 21, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Vice President – Operational Risk Lead Analyst – Hybrid (opens in new window)
  • Source: Indeed

    Wealth Solutions Advisor SAFE Act – Jacksonville

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Wealth Solutions Advisor SAFE Act position is a developing professional role. The ideal candidate possesses knowledge of the financial industry, with the ability to effectively communicate within a team-based environment. You will be responsible for proactive investment and banking guidance/education, which includes account opening and asset gathering, providing exceptional service, making investment/banking referrals, as well as managing and fulfilling banking and lending needs. This role involves handling equal distribution of both inbound and outbound calls. Additionally, you must demonstrate the ability to identify channel and account solutions that best meet the needs of the client, which may include digital platforms, centralized team-based advice, or in-market, dedicated advice. Responsibilities: Identify, build, and deepen relationships with clients through both proactive outbound and inbound contacts, to gain incremental wallet share of existing client base using financial planning, excellent discovery and profiling skills; segments include of Citi Private Client, Citigold, Priority, and Everyday Banking tiers. Responsibly and professionally engage with clients to facilitate the transition of individuals whose needs are better aligned with digital solutions Respond to referrals and introductions generated through business partners and digital sources and recommend the best offering to clients based on client profiling and suitability assessments. Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling. With the support of product specialists, intuitively recognize and understand a client's banking, credit, life insurance, and investment needs and goals to provide holistic financial solutions. Assist clients as needed with investment related tasks, including: Account modifications Options applications/agreements, if applicable Guidance on utilizing online resources Resolving client issues escalated by Operations and Account Opening teams Qualify banking referrals and marketing enrollments for digital accounts Assist with onboarding and account opening for new clients Confidently articulate the value proposition for Citigold and Citi Private Client and digital programs available Provide exceptional support and issue resolution for digital and dedicated advice clients, assuming end-to-end ownership for client needs Accurately track client interactions, update records of open client issues and monitor progress Proactively source, acquire and expand customer relationships by maximizing sales and service opportunities. Make securities recommendations and provide investment advice to clients through a select number of solutions using firm models & research. Refer opportunities to segment partners where appropriate (including, but not limited to Senior Wealth Advisor, Small Business Partners, Home Lending Officer, Digital Wealth Solutions, etc.) Manage client follow-up and adhere to all Regulatory and Compliance operating procedures Ensure that KYC/AML and other compliance norms are strictly adhered to Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of industry experience Experience in a proactive, successful sales and service role in the financial services industry Strong analytical and financial skills Strong verbal and written communication skills Organized with strong attention to detail Knowledge of Microsoft Office (Excel, Outlook, and Word) and experience in financial planning software preferred Basic understanding of investment and financial planning strategies preferred Takes ownership of effort, performance, and making a positive team impact Must be a self-starter, problem solver and a goal-oriented team player able to work without direction Securities Industry Essentials – SIE - Active Series 7, 66 (or 63 and 65) licenses (required) Group 1 insurance This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before referring interested clients to Citibank for their mortgage needs, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures. Education: Bachelor's/University degree or equivalent experience - Job Family Group: Private Client Coverage - Job Family: Financial Planning Services - Time Type: - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $76,560.00 - $106,840.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 22, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Wealth Solutions Advisor SAFE Act – Jacksonville (opens in new window)
  • Source: Indeed

    CPWM NIC Resource Officer

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The CPWM - NIC Resource Officer is considered a subject matter expert on investment and banking procedures and processes. The Resource Officer will work on a team comprised of Wealth Solutions Advisors with a focus on delivering advice and service to Citi investment and banking clients. The Resource Officer provides first level support and escalation to licensed associates, internal partners and clients. They handle escalated customer inquiries and ensure client requests/problem resolution is handled promptly and seamlessly. The Resource Officer works closely with business partners to review front line metrics (e.g. questions raised, frequency of escalated items, etc...) and use that data to develop individual and team based coaching opportunities. Responsibilities: Addresses procedural / process related questions and concerns from associates and assists with problem resolution. Resolves escalations from clients, Wealth Teams, senior leadership or executive levels. Provides point of call resolution, a research/escalation resource and partners with process specialists to research and resolve client requests. Supports an expansive and/or diverse array of products/services (e.g. Investment, banking, mortgage). Liaises with strategic partners, managers and department to resolve client requests promptly and achieve excellent internal and external customer service. Documents, tracks and monitors items escalated to them to ensure a timely resolution. Tracks all items using internal tracking system. Responsible for keeping detailed records of open client issues and monitoring them accordingly. Works with business partners in identifying performance issues, drafting and executing team and individual based training. Collaborates with training partners to align coaching efforts with training strategy, focusing on knowledge and service improvement. Monitors and manages standard call center metrics for abandonment rate, service level, staffing requirements, capacity planning, etc. Qualifications 5-8 years of relevant experience. Strong business acumen with an in-depth understanding and alignment to the internal operating model and overall value proposition. Consistent top-tier performer. Ability to handle and expedite multiple tasks in a dynamic, fast paced service environment. Exceptional critical thinking / problem solving skills to immediately address escalated client issues. Superior client service proficiency including excellent verbal, written and listening skills. Customer focused, detail-oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment. Strong desire to create a top-notch client experience with every client, every day. Understanding of multiple products across business lines combined with exceptional networking and relationship building skills (Banking, Cards, Mortgage, etc…). Required: US FINRA Registration: SIE, Series 7, Series 63 (or Series 66), Series 9, and Series 10. Must meet ALL US FINRA Registration requirements within 150 days of hire date. Education: BS/BA degree or equivalent combination of education/experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Consumer Sales - Job Family: Consumer Sales Support - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $70,720.00 - $106,080.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 22, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : CPWM NIC Resource Officer (opens in new window)
  • Source: Indeed

    Senior Relationship Specialist

    VyStar Credit Union | Jacksonville, FL 32258

    At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Senior Relationship Specialist responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. Demonstrates a strong proficiency in all job functions and able to model those for newer employees. They can manage branch responsibilities in the absence of the ABM and BVP. ESSENTIAL RESPONSIBILITIES Consistent in using each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Proficient in identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs. Knowledgeable in their understanding of consumer and business deposit, credit, insurance, and investment solutions and able to position them successfully. Competent in completing personal and business account transactions, open accounts, and process various types of loan applications. Able to explain credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes with expertise. Participate, support, and lead in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and handling escalated member concerns for newer Relationship Specialists. Exemplify VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Lead by example through community service supporting the VyStar brand. Demonstrate excellent verbal and written communication skills. Manage opening and closing procedures as needed. Train and mentor newer Relationship Specialists. Promote and lead branch initiatives. Proactively identify ways to improve employee and member experiences. Provide training and coaching for newer Relationship Specialists as needed. In partnership with the ABM and BVP, conduct team huddles and weekly sales meetings. De-escalate member and employee issues as appropriate. Manage branch operations in the absence of the ABM and BVP. Handle escalated, urgent, and emergency situations in the absence of the ABM and BVP. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred EXPERIENCE 2-3 years’ experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations, and making referrals is required, preferably with a financial institution. Previous leadership experience preferred. KNOWLEDGE, SKILLS & ABILITIES Proven top performance track record. Demonstrated sales and/or sales leadership. Possess strong verbal and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Proficiency in asking probing questions & making recommendations. Exercise critical thinking skills in resolving escalated issues or deescalating concerns. May assist branch leadership as needed. Works to attain expert user status on credit union systems, applications, products, and services. Successful partnership will cross referrals to all business lines. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources

    Apply on Indeed : Senior Relationship Specialist (opens in new window)
  • Source: Indeed

    Applications Development Group Manager

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Citibank, N.A. seeks an Applications Development Group Manager for its Jacksonville, Florida location. Duties: Manage and support the Actimize application environmental and performance issues and business questions. Provide technical leadership and vendor management for the Actimize application. Develop and advocate for new solutions for application needs including areas such as system monitoring, system performance, system stability and system functionality. Impact the application engineering function by contributing to technical architecture direction and strategic decisions. Assess and Address risk within application and manage efforts to address Safety and Soundness support in areas such as Common Vulnerabilities (CVMs), Continuity of Business (COB) Testing, Vulnerability testing, application patching and all policies/standards. Manage the application team members, mentor junior team members, allocate work and drive knowledge sharing sessions. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols. Requirements: Requires a Bachelor degree or foreign equivalent in Engineering (any), Computer Science, Information Technology or related field and 10 years of progressively responsible, post-baccalaureate experience as an Associate Consultant, Senior Solutions Architect or related position working with Actimize Intelligence Server/ActOne. 10 years of experience must include: Planning and executing Actimize (AIS/ActOne) Product Upgrade, Actimize IFM Solutions upgrade, Production Code Deployment, and providing technical support for infrastructure upgrades in Oracle Databases, Linux OS, and Websphere application Servers; Triaging production application issues and performance test defects and proposing tuning configuration recommendations and application stability measures; Reviewing application architecture and improving application monitoring, performance stability and functionality; Analyzing vulnerability assessment test defects and common vulnerabilities and exposures (CVEs) findings; and Splunk, AppD, Jenkins/RLM, BitBucket, Apache Solr, Apache MQ. 1 year of experience must include: Implementing Actimize IFM customizations, preparing technical design documents, Hardware Sizing calculation, Detailed Application Health Check, Architecture support for migrations, provide roadmap with detailed plan. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID #26993528. EO Employer. Wage Range: $195,800 to $205,500 Job Family Group: Technology Job Family: Applications Development - Job Family Group: - Job Family: - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Wholesale Lending Operations Management. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Nov 17, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Applications Development Group Manager (opens in new window)
  • Source: Indeed

    Branch Manager

    Ameris Bank | Jacksonville, FL

    Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Job Summary Responsible for overseeing all branch operations and serving as a coach by leading a team in execution of sales and service objectives, along with completing individual business development objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operation, and customer service expectations are met. Responsible for assessing skillsets, assigning resources, and ensuring branch compliance. Performs other projects and duties as assigned. Essential Functions, Duties and Responsibilities · Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls, pipeline and pipeline conversions. · Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed both service and sales objectives as outlined by bank leadership. · Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team. · Responsible for optimizing the use of resources to meet operational needs of the branch. · Demonstrate effective sales strategies to attract, expand, and retain customer relationships. · Oversee the customer experience within the branch by assessing both customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence. · Manage branch safety, security, and compliance. · Protect against criminal or fraudulent activity, risk or exposure. · Perform regular audits of vault and teller cash with proper documentation. · Represent the bank in business development efforts and at networking and community functions and displays professionalism. · Ensure regular communication with bank leadership. · Maintain a working knowledge of banking products, programs, services, and promotions. · Lead trainings and staff meetings. · Approve policy exceptions within authorized limits. · May perform all sales and service functions of the branch as needed. · Practice ethical sales behavior in accordance with the Bank’s Core Values of Integrity and Honesty. · Always act in the best interest of the customer when offering additional products and services. Required Knowledge, Skills and Competencies · Demonstrated leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team. · Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs. · Knowledge of banking policies and procedures. · Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies. · Strong written and verbal communication skills. · Intermediate PC proficiency. · Intermediate proficiency in Google Docs and Microsoft Office products. Industry and Work Experience · 3 or more years of retail banking experience required. · 1 or more year of supervisory, leadership or mentoring experience required. · Branch operations experience required. · Cross selling experience required. · Sales management and business development experience required. · Consumer credit experience preferred. Academic · Bachelor’s degree in business or related field, or equivalent education and related experience required. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    Apply on Indeed : Branch Manager (opens in new window)
  • Source: Indeed

    Regulatory Exam and Remediation Performance & Oversight – C13 – JACKSONVILLE

    Citi | Jacksonville, FL

    Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Regulatory Exam and Remediation Performance & Oversight position designs and maintains analytical solutions for regulatory exams, regulatory impacting audits, and reg impacting remediations for USCC businesses. Role is also responsible for developing and delivering reporting, dashboards, and analytical solutions to enhance visibility and tracking of customer remediation activities. Execute routines and governance practices to strengthen oversight, ensure timely execution of deliverables, and support data-driven decision-making. Role is an individual contributor who should be very knowledgeable with US Customer Client Protection Regulations and Issue Management Life Cycle. Responsibilities: Develop and maintain reporting, dashboards, metrics, and analytical solutions that provide visibility into regulatory exam, audit, and remediation activities. Design performance monitoring and tracking capabilities to support timely identification, escalation, and resolution of regulatory and remediation deliverables. Enhance oversight of customer remediation programs through data analytics, reporting routines, and governance practices. Execute recurring governance processes and performance routines to monitor execution against regulatory commitments, remediation plans, and associated milestones. Analyze complex datasets to identify trends, risks, bottlenecks, and emerging issues requiring management attention. Partner with business, risk, compliance, audit, and remediation stakeholders to ensure accurate tracking, reporting, and management of regulatory initiatives. Produce executive-level reporting and presentations that support informed decision-making by senior leadership. Drive continuous improvement of reporting frameworks, performance metrics, and oversight processes. Support issue management activities, including monitoring issues through the full issue lifecycle from identification and remediation through validation and closure. Maintain strong understanding of regulatory environments, governance expectations, and remediation practices to ensure oversight activities align with organizational standards. Ensure data quality, integrity, and consistency across reporting and analytics solutions used for regulatory and remediation oversight. Recommended Qualifications: 6-10 years of experience in regulatory management framework. Excellent knowledge of Citi products, risk processes and controls with good understanding of regulatory requirements and risk management framework. Should have Excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation). Thorough knowledge of regulations and risk management infrastructure. Experience working with diverse group of stakeholders to achieve milestones and deadlines and capability to handle multiple tasks at one time. Proven relationship management skills with ability to deepen relationships and build partnerships across the business, executive leadership and key functional support areas like Legal, Compliance, Control, in-business Risk and Independent Risk. Experience in compiling process and data quality metrics, analyzing results to clearly communicate data-driven analysis to senior management. Demonstrates strong ability to work independently and deliver objectives on time with minimal supervision. Experience with Tableau and Power BI, SAS and SQL programming a plus Education: Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Risk Management - Job Family: Regulatory Risk - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $113,840.00 - $170,760.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Analytical Thinking, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle, Stakeholder Management. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Oct 21, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    Apply on Indeed : Regulatory Exam and Remediation Performance & Oversight – C13 – JACKSONVILLE (opens in new window)

Newsletter Sign Up

{{ state === 'loading' ? 'Sending…' : state === 'success' ? 'Success!' : '' }}