Job Results
Financial Services
Posted 2 weeks
PRN Resident Assistant
Allegro Living - Jacksonville, FL 32218
Allegro Living serves as the parent company of Allegro Management Company and Spring Arbor Management Company, uniting decades of senior living expertise under one trusted name. Formed through the 2025 merger of two well-established brands, Allegro Living is building a premier senior living platform defined by inspired lifestyles, compassionate care, and meaningful regional reach. The only thing we're missing is YOU! The primary responsibility of the Resident Assistant is to provide resident care services, as scheduled, under the supervision of the Resident Services Director (RSD) in Assisted Living areas, maintaining a positive physical and social environment. Location: Alto at Duval Station Pay: $15/hr- based on experience may be higher!! Areas of Responsibility • Approach all encounters with residents and associates in a friendly, service-oriented manner. • Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, changing of bed linens, positioning, transfer, mobility, medicinal reminders, and incontinence care. • Keep proper records of care including a resident service plan and documenting services provided. • Be familiar with resident service plan and document all service provided. • Work closely and maintain daily communications with the Resident Services associates so that a continuity of care and services is maintained for the residents. • Promote a safe environment for residents, associates, and visitors. • Support the programming and operations of the neighborhood. • Additional job duties assigned – see full job description. Required Qualifications • Must be a minimum of 18 years of age. • High school diploma or equivalent. • Minimum one (1) year related health care experience required. • In any Community with an Ensemble Program, applicant must successfully complete required dementia training. • Must have a positive Criminal Background Screening. • The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy. Preferred Qualifications • Certification in CPR and first aid preferred or as required by the state. • May be a Licensed or Certified Nursing Assistant (CNA) or Nursing Assistant (NA) depending on the state requirements, if licensed or certified must be in good standing with the state licensing or certifying agency. • Previous experience with computerized resident documentation systems a plus. Benefits: • Competitive pay • Supplemental Insurance such as short-term, long-term disability and life insurance • Birthday Celebration – Paid Day Off • 401(k) Retirement with immediate vesting! Allegro Living, LLC is an Equal Opportunity Employer Allegro Living, LLC is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Allegro Living to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited. Florida Care Provider Background Screening Clearinghouse Website: https://info.flclearinghouse.com/
Posted 2 weeks
Client Experience Complaint Coordinator
Everbank - Jacksonville, FL 32202
Client Experience Complaint Coordinator The Client Experience Complaint Coordinator researches and responds to customer survey and verbal complaints and other escalations accurately and timely within company, investor, and regulatory guidelines to protect the customer and company from litigation, fines, and penalties. This role supports all Bank lines of business (Banking, Servicing and Commercial). Key Responsibilities and Duties Researches and ensures resolution of survey, verbal, and social media complaints. Provides client outreach to relay resolution, written as needed. Ensures any required system maintenance related to the response is performed (fees, account maintenance). Maintains the Bank's position and reputation within responses and adheres to Bank policy and procedure guidelines. Works closely with other coordinators and lines of business to drive resolution of complaints. Provides necessary feedback about the root cause of the complaint. Assists with special projects and implements process improvement initiatives. Coordinates responses with management, Legal, and/or Compliance. Performs other duties as assigned. Educational Requirements University (Degree) Preferred Preferred Qualifications 2+ years in customer complaint handling, escalations, or call center customer experience within financial services (banking or commercial banking). Working knowledge of banking regulations and complaint handling standards (e.g., CFPB expectations, UDAAP, Fair Lending, Reg E/Z/DD) with proven ability to adhere to policy and documentation requirements. Strong written and verbal communication skills with experience documenting investigations and resolutions in case management/CRM tools Physical Requirements Physical Requirements: Sedentary Work Role Specific Work Experience No Experience Required Career Level 5IC Requirements: Posting end date: 3/29/26 Req Benefits: EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company: Medical, dental, vision & HSA/FSA 401(k) savings Paid holidays & generous PTO Additional wellness & voluntary benefits Additional Company-provided benefit options (subject to plan terms): Tuition reimbursement Commuter Benefits Life and Disability Insurance Compensation: $25 - $31 Additional Details : EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers
Posted 2 weeks
Crew Member- Maintenance
Verdego Landscape - Saint Augustine, FL 32092
About the Role Join a team that values hard work, safety, and growth. As a Landscape Crew Member, you'll be out in the field making properties look their best through mowing, trimming, planting, and clean-up tasks. You'll work outdoors in all weather, operate professional equipment, and take pride in getting the job done right. What You'll Do Mow, edge, trim, blow, and clean commercial properties Prune trees and shrubs; plant flowers and maintain beds Use hand tools and power equipment (e.g., mowers, trimmers, blowers) Follow safety procedures and wear provided PPE Work as part of a crew with daily direction from your Crew Leader Load/unload equipment and maintain cleanliness of trucks/tools Assist with snow removal duties during winter (where applicable) What We're Looking For Experience in landscaping a plus, but not required (we provide training) Must be able to lift 50+ lbs and work on your feet for long hours Able to work in all weather (heat, rain, cold) Valid driver's license preferred (some roles may require DOT certification) Good attitude, reliable attendance, and team-first mindset Work Hours Typically Monday-Friday, 7:00 AM-6:00 PM (seasonal overtime likely) Weekend or on-call hours possible during peak season or snow events Why Join Us? Year-round work & growth potential Competitive hourly pay & snow pay (where applicable) Health, dental, vision, life insurance 401(k) with company match Paid holidays & PTO Uniforms and equipment provided Training, advancement opportunities, and a supportive team Physical Requirements Lift, push, pull up to 50 lbs regularly Walk up to 10 miles per day on varied terrain Operate gas-powered tools and ride-on equipment Stand, kneel, stoop, or bend for extended periods Work safely around vehicles, equipment, and crew members Requirements: NA Compensation: 17.93 Additional Details : VerdeGo Landscape opened its doors in 2002 as a local plant nursery and garden center operation. In 2005, VerdeGo launched a full-service landscape design center featuring the latest trends in commercial and residential design, including installation, irrigation, landscape lighting and hardscape. The next step in our growth was adding commercial landscape installation services, backed by full-service landscape maintenance. VerdeGo has installed and proudly maintains some of Northeast Florida's premier commercial properties, in communities, retail and office environments. We give new meaning to the words "Full Service"!
Posted 2 weeks
Sports Turf Manager
Agrow Pro - Green Cove Springs, FL 32043
The Opportunity Growth creates opportunity! We are seeking an A-Player to join our vibrant local business, which is part of a progressive horticultural organization with national reach. As a Production Manager, you'll: Supervise field staff and manage client jobs to ensure the crews consistently performs high quality work, meet client requirements and fulfill them in a profitable and efficient manner Follow company policies and procedures in order to maintain all operations and meet safety standards Use your knowledge of landscape maintenance, landscape equipment, and labor & quality control to boost the overall success of the branch Supervise crew performance and control direct costs such as labor and materials Monitor and maintain Labor Budgets along with other direct and indirect costs to ensure Income from Operations is met Work closely with Crew Leads and Account Managers to ensure client expectations are met Work with Shop Manager and Account Manager to assure proper equipment and material is ready for upcoming jobs Demonstrate role model behaviors on ethics and integrity as well as positively promoting company culture and safety Schedule new and existing work in Aspire to reflect the most efficient routing for each crew Review and approve daily crew time in Aspire Provide accurate and timely paperwork flow between field and office If this sounds exciting to you, we are seeking a leader with these qualifications: Candidates must have a minimum of two years' experience in commercial landscaping at the crew foreman level or higher. A degree in the field of horticulture, turf grass science, landscape technology or related field is preferred but not required. Functional proficiency in speaking and understanding Spanish is preferred but not required. Familiarity with the best practices regarding safety for crew members, the public, and the environment. As a Production Manager, you will enjoy: Competitive salary, plus a healthy performance-based incentive program Paid vacation and holidays Company Vehicle for work purposes Full suite of health insurance - medical, dental, vision, etc. 401(k) with company match Professional Development opportunities Exceptional company culture Requirements: NA Compensation: $60,000-80,000 Additional Details : AgrowPro Inc is northeast Florida's number one commercial and residential pest control, termite control, and lawn spray company. In addition to pest control, AgrowPro also offers turf management solutions for sports fields and golf courses. AgrowPro services residential and commercial properties in Duval County, St. Johns County and Clay County.
Posted 2 weeks
Full-Time Med Tech
Allegro Living - Jacksonville, FL 32218
Allegro Living serves as the parent company of Allegro Management Company and Spring Arbor Management Company, uniting decades of senior living expertise under one trusted name. Formed through the 2025 merger of two well-established brands, Allegro Living is building a premier senior living platform defined by inspired lifestyles, compassionate care, and meaningful regional reach. The only thing we're missing is YOU! The Medication Assistant is to provide resident care services including assistance with self-administration of medication, to the residents in the Assisted Living area under the supervision of the Resident Care Director (RCD) according to scheduled duties and assist in maintaining a positive physical and social environment. Location: Alto Duval Station Shift: 7am-7pm weekends may be required Pay: $16/hr depending on experience! Areas of Responsibility • Able to approach all encounters with residents, associates, and visitors in a friendly, service-oriented manner. • Assist residents with medications as allowed under State guidelines. • Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, changing of bed linens, positioning, transfer, mobility, and incontinence care. • Work closely with and maintain daily communications with the Resident Services associates to ensure continuity of care and services is maintained for the residents. • Participate in resident activities and lead resident activities as needed. • Meet customer service standards in a friendly, helpful, courteous manner with resident satisfaction a priority. • Other job duties assigned – see full job description. Qualifications • Must be a minimum of 18 years of age. • Minimum one (1) year experience with senior adults highly preferred. • May be a Licensed or Certified Nursing Assistant (CNA) or Nursing Assistant (NA), depending on the state requirements; if licensed or certified, must be in good standing with the state licensing or certifying agency. • Must possess current Medication Training certification. • Must have a positive Criminal Background Screening. • The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy. • Certification in CPR and first aid preferred or as required by the State. • Previous experience with computerized resident documentation systems preferred. Benefits: • Competitive pay • Medical, Vision & Dental Coverage • Supplemental Insurance such as short-term, long-term disability and life insurance • Birthday Celebration – Paid Day Off • 401(k) Retirement with immediate vesting! Allegro Living, LLC is an Equal Opportunity Employer Allegro Living, LLC is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Allegro Living to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited. Florida Care Provider Background Screening Clearinghouse Website: https://info.flclearinghouse.com/
Posted 2 weeks
Supervisor, Warehouse Operations
Duval County Public Schools - Jacksonville, FL 32207
Job Summary Oversees and coordinates the operations of District Warehousing and Distribution, Surplus Equipment Disposal, Inventory Management, Asset Management and Records Retention and Destruction. Serves as Acting Director of Consolidated Services in Director’s absence. Essential Functions 1. Supervises and trains assigned staff, conducts performance appraisals, makes employment and discipline recommendations, and coordinates work assignments. 2. Maintains adequate storeroom supplies for district needs and processing orders. 3. Conducts an annual inventory of storeroom supplies. 4. Maintains furniture warehouse and coordinates property transfers through Property Records. 5. Plans and coordinates school and department relocation, including moving of furniture and equipment. 6. Conducts weekly public sales of surplus property. 7. Coordinates pick-up and delivery of the following: district mail, testing materials, A/V materials, textbooks, central printing, vocational materials, musical instruments, centralized records, and other miscellaneous items. 8. Oversees proper disposal of surplus electronic equipment designated for recycling or scrap. 9. Reviews invoices, work orders, consumption reports, and demand forecasts. Estimates peak delivery periods and issues work assignments. 10. Directs annual physical asset inventory/audits of all school-district locations as required by State of Florida Statues. 11. Coordinates management of school-district records for retention and/or destruction. 12. Performs other duties as assigned. Qualifications Education: Bachelor’s degree from an accredited college or university preferred. Experience may be substituted for post-secondary education Experience: Five (5) years of management experience required. Knowledge and understanding of property control procedures, warehouse management, asset tracking and inventory, records management, supervision skills, and facility in oral and written communication. Certifications & Licenses: NA Knowledge, Skills, and Abilities (KSAs) Knowledge of warehouse management, asset tracking, and inventory and property control procedures Knowledge of District and State of Florida Records Management records retention and destruction policies, procedures, and guidelines Knowledge of State of Florida statutes regarding Asset/Property Management Knowledge of public-school administration Knowledge of general business management Knowledge of planning and coordination of school relocation, including moving of furniture and equipment Strong supervisory skills Strong word processing, spreadsheet, presentation, and database software skills Strong oral, written, and interpersonal communication skills Strong analytical skills Creative problem-solving skills Ability to influence, guide, and motivate others Ability to multi-task in a fast-paced, constantly changing environment Ability to maintain a customer-service focused workforce
Posted 2 weeks
Athletic Trainer
Duval County Public Schools - Jacksonville, FL 32206
Additional Referendum monies are available. Please attach your transcripts and licensures to your application profile. If these Items are missing your application will not be considered. Job Summary The athletic trainer will practice within the parameters of the Florida Board of Athletic Trainers and will follow both the Standards of Practice and the Code of Ethics as set forth by the National Athletic Trainers Association. These essential functions below are based on the needs of the school and its athletic programs. The athletic trainer’s duties, enumerated in this document, should not be considered all inclusive. Supervisor, District Athletic Training, as necessary, shall modify duties. The athletic trainer will be present at home athletic contests and practices and shall attend other post-season and home-hosted contests as directed by the Supervisor- District Athletic Training and in cooperation with athletic director. In addition, the athletic trainer will travel with the varsity football team to away contests and, as schedule permits, will also travel with the JV football team. Essential Functions 1. Establish an effective athletic training program for high school athletics and maintains a clean, organized, efficient athletic training-healthcare facility. 2. Provide first aid and in assessment/treatment/rehabilitation/reconditioning for registered Duval County Public School’s student-athletes, as well as visiting student-athletes competing at the school as part of an official contest, practice or tournament. 3. Provide athletic training services at home events and practices from the start of the fall sport season to the conclusion of the spring sport season. This may include weekends or holidays, as appropriate, and as directed by Supervisor-District Athletic Training and in cooperation with athletic director. 4. Coordinate the annual required athletic physicals and supervises the medical clearance of injured athletes prior to and during the sport seasons. Maintains an accurate, up-to-date filing system for all athletic health care documents. 5. Maintain a consistent method of communication with the supervising /treating physician(s), parents and Supervisor-District Athletic Training, in cooperation with athletic director regarding athletic health care and recommended evaluation/ treatment and rehabilitation for all athletic injuries. 6. Record all injuries using District designated tools or agencies and following legal obligations, maintains a daily injury treatment log, files all necessary reports associated with athletic injuries and/or incidents and maintains record of CPR/AED certification for all members of the school athletic department (coaching staff). Provides a seasonal/annual data summary of this information, as requested, by Principal and Supervisor, District Athletic Training. 7. Assist coaching staff in evaluating and implementing sport specific conditioning programs and methods, assist in the selection and fitting of protective medical equipment, including special taping, pads or braces and equip each team with appropriate medical equipment. 8. Oversee the ordering of supplies and equipment related to the athletic training facility, manage an up-to-date inventory and provide the Athletic Director or Principal with an annual budget for supplies and equipment. 9. Create a safe playing environment by monitoring and controlling environmental risks. Perform routine inspection on school AEDs, provide staff in-service on AEDs locations, maintain a listing of staff memebers trained in CPR/AED, arrange for annual opportunities for CPR instruction, and instruction on venue specific to Emergency Action Plans. 10. Establishe educational opportunities, club, and learning environment for students who may be interested in exploring a career in the health sciences and share professional literature relative to injury prevention with the school’s coaching staff. 11. Performs other duties as assigned. Probation: NA Qualifications Open Requirements: Bachelor’s degree, Master’s preferred, from an accredited athletic training education program or health related field. Two (2) years of athletic training experience. Experience with middle and high school sports programs preferred. Promotional Requirements: NA Licensing: Current Certified Athletic Trainer and maintain continuing education requirements as set forth by the Board of Certification. Maintain current state licensure in accordance with the Florida Board of Athletic Training. Licensed athletic trainer per Florida Statute. Maintain current certification in CPR/Emergency Cardiac Care for the Professional Responder. Knowledge, Skills, and Abilities Knowledge of techniques used to diagnose and treat sports related injuries Knowledge of sports injury preventative measures Strong skills in assessing and treating sports related injuries Strong skills in mechanical stimulation, heat, cold, light, air, water, electricity, sound, massage and the use of therapeutic exercises, reconditioning exercise and fitness programs Strong oral, written, and interpersonal communication skills Strong word processing, spreadsheet, database, and presentation software skills Strong presentation development and delivery skills Ability to assess, manage, treat, rehabilitate, and recondition student athletes within the professional preparation and education of a Certified Athletic Trainer Ability to evaluate athlete readiness to play Ability to evaluate and assess sports equipment Ability to develop and manage budgets Ability to travel with the varsity and junior varsity football teams to away contests Ability to handle high amounts of stress associated with injuries
Posted 2 weeks
Supervisor, Transportation Finance
Duval County Public Schools - Jacksonville, FL 32207
Job Summary Oversees the prompt and accurate payment to contracted school bus vendors. Manages the budget and produces cost reports and estimates. Ensures certification of school bus operators and monitors. Provides a positive customer service focus to department, division, and the school community. Essential Functions 1. Serves as customer focused liaison between schools and contractors for field trip set up, pricing, payment collection, and any required training. 2. Oversees the timely payment of contractor invoices; coordinates and manages fuel allocation program limits; and mileage payments. 3. Manages the School Bus Transportation budget. Creates, analyzes, and updates transportation spending reports, current and historical. 4. Supervises and trains assigned staff, conducts performance appraisals, makes employment and discipline recommendations, and coordinates work assignments. 5. Oversees school bus operator and monitor certification process. Includes all required documentation; Motor Vehicle Record database functions; fingerprinting process and requirements; data collection, recording, and electronic input; monitoring of expiration dates; and contractor follow through on such issues. 6. Collects field trip data and prepares corresponding reports. 7. Works on special projects, fuel tax refunds, and purchasing. 8. Oversees monitoring of contractor school bus fleet. Ensures compliance with contract specifications on purchasing; maintenance and inspection of fleet; and recording of inventory. 9. Oversees school bus accident reporting. Includes data collection, electronic documentation; current and historical reporting; and state database input. 10. Performs other duties as assigned. Qualifications Education: Bachelor’s degree from an accredited college or university. Master’s degree preferred. Experience: Five (5) years experience and training in public school administration and/or school transportation. Certifications & Licenses: NA. Knowledge, Skills, and Abilities (KSAs) · Knowledge of the essentials of personnel management and supervision · Knowledge of public-school administration · Knowledge of federal, state, and local statutes, guidelines, and policies related to school transportation services · Knowledge of general business management, budget development, cost estimates, procurement functions, and contract management · Knowledge of Generally Accepted Accounting Principles, governmental accounting, and cost accounting · Strong knowledge of quality customer satisfaction practices and principles · Strong customer service skills, including dealing with difficult people, finding “win-win” solutions, and providing follow up · Strong oral, written, and interpersonal communication skills · Strong word processing, spreadsheet, presentation, and database software skills · Strong problem solving skills · Strong detail orientation skills · Ability to organize, plan, and execute reporting within deadlines · Ability to develop and establish research and evaluation programs for transportation services · Ability to manage team activities · Ability to work in a deadline driven and stressful office, with frequent interruptions
Posted 2 weeks
Coordinator, Employee Health Accounts
Duval County Public Schools - Jacksonville, FL 32207
Job Summary Provides oversight and administrative support related to organizational requirements related to the Affordable Care Act and other benefit plan programs. Essential Functions 1. Monitors employee data to determine eligibility and compliance using Affordable Care Act (ACA) rules and regulations. Provide monthly reviews of employment data to ensure alignment with the ACA. 2. Tracks and produces documentation to determine organizational compliance with the ACA. Performs annual review of compliance status and makes recommendations to ensure continued compliance. 3. Researches and interprets updates to laws and regulations regarding ACA. 4. Utilizes data from third party benefits systems to prepare and submit reporting for purposes of Sections 6055 and 6056 of IRS regulations. 5. Supports enrollment functions (new hires, change in status, and open enrollment). 6. Trains appropriate departmental staff regarding ACA rules and regulations. 7. Coordinate and monitor data exchange between SAP and all third party systems. 8. Performs other duties as assigned. Qualifications Education: Bachelor’s degree from an accredited college or university. Experience: Five (5) years health and other benefits administration experience. Certifications & Licenses: NA Knowledge, Skills, and Abilities (KSAs) Knowledge of benefits-related laws including Affordable Care Act regulations and HIPAA Knowledge of benefits administration concepts, principles, and practices Knowledge of state and federal regulations related to self-funded health plan administration and compliance Knowledge of benefits expense and liability accounting practices, principles, and policies Strong benefits reporting and analysis skills Strong oral, written, and interpersonal communication skills Strong word processing, spreadsheet, and presentation software skills Strong analytical skills Ability to monitor performance of assigned programs Ability to research and analyze employee benefit records, reports and data Ability to compile and interpret statistical data Ability to exercise good judgment, courtesy, and tact Ability to maintain confidentiality
Posted 2 weeks
Mortgage Servicing Supervisor
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Mortgage Servicing Supervisor ACCOUNTABILITY STATEMENT Supervises the daily operations of the mortgage loan servicing staff tasked with the various processes associated with servicing first mortgages, equity loans, and mobile home loans to ensure loans are serviced in accordance with VyStar policies/procedures, secondary market requirements, private mortgage insurance company requirements, and state/federal regulations. Must demonstrate proficiency in federal and state regulations pertinent to all aspects of mortgage loan servicing activities. Staffs, trains, supervises evaluates and develops employees. ESSENTIAL JOB FUNCTIONS Supervises general mortgage servicing and mortgage document retention staff related functions consistent with VyStar Credit Union policies and procedures, secondary market guidelines, and state/federal regulations Monitors daily work assignments and timeliness of completion of same to ensure all production deadlines are adhered to. Schedules and assigns work to improve productivity as needed. Makes mortgage loan servicing decisions as authorized by policy and in conjunction with secondary market, private mortgage insurance and federal/state regulations. Ensures staff receives pertinent training to complete all job-related skills and soft skills to support employee growth and development. Completes and administers monthly benchmark review and on-on-one’s timely for employee mentoring and coaching opportunities. Completes and administers annual evaluations for general mortgage servicing staff within credit union timelines. Handles escalated member calls related to mortgage servicing activities. Monitors inbound and outbound mortgage servicing calls for quality assurance. Reviews mortgage servicers queue productivity, follow-up exceptions, daily performance activity, employee attendance and punctuality. Monitors all servicing related reporting from the credit union core servicing system and customized reports to ensure they are worked in a complete, timely and accurate manner. Ensures reports are worked within mortgage management defined timelines and that any issues noted are addressed and resolved promptly. Works with servicing staff to ensure desktop and published credit union procedures reflect current practices and are periodically reviewed to guide employees on performing their daily tasks in a productive and efficient manner. Promotes technological enhancements that will allow the servicing related tasks and responsibilities to be completed in an accurate, timely and efficient manner. Promotes a positive and cohesive environment across all units operating within the Mortgage Servicing Department and throughout the credit union. Cross-sells other credit union services. Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with those values. Performs the activities and projects as assigned and requested by the Mortgage Servicing Manager, and/or Vice President Mortgage Servicing. Assumes duties of Mortgage Loss Mitigation Supervisor and/or Mortgage Servicing Manager in the event of absence within the scope of authority assigned. Identify and make recommendations to Mortgage Servicing Manager and/or Vice President Mortgage Servicing regarding process improvements, quality service and increased efficiencies Performs other duties as assigned All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors and to provide support and feedback to employees assigned to the servicing unit to consistently practice and demonstrate VyStar Excellence behaviors in performing the duties and responsibilities of their position. Expected VyStar behaviors are defined as: Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable demonstrate you care. Understand Listen empathetically and ask questions (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member’s expectations are exceeded. Verify follow-up action. QUALIFICATIONS EXPERIENCE Incumbent must have a minimum of six years experience in a financial or lending institution with direct member contact in mortgage servicing for conventional, equity, and mobile home loans. EDUCATION The minimum formal education required is completion of high school. Undergraduate and/or graduate degrees in management, business, finance or accounting are preferred but not required for this position. A minimum of two years experience in a leadership or supervisory position is required or attained level of Mortgage Servicer III. Specialized classes in mortgage servicing, accounting, economics or related fields are preferred. Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements. Must be knowledgeable of the state/federal regulations governing mortgage servicing. The incumbent must be well versed in secondary market servicing guidelines specific to the servicing of mortgage loans KNOWLEDGE, SKILLS, & ABILITIES Incumbent must have a minimum of six years experience in a financial or lending institution with direct member contact in mortgage servicing for conventional, equity, and mobile home loans. Incumbent must be well versed in servicing requirements for secondary market guidelines, private mortgage insurance company requirements, state/federal regulations and credit union policies/procedures related to mortgage loan servicing activities. Knowledge of federal and state regulations related to mortgage loan servicing such as Fair Credit Reporting Act, Escrow Regulations, Truth in Lending Act, Real Estate Settlement Procedures Act and Flood Regulations. Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment and proven ability to work with others. Proven ability to work under stress and in a heavy workload environment. Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of “people helping people” and be able to communicate with members and legal council at all levels. Incumbent must demonstrate the qualities of a self-starter and one who follows through on all job duties. Must understand basic functions of a PC and be proficient in the use of a financial calculator and copier. Machines used in the performance of this position include PC, printer, multi-function equipment, phone equipment and building alarm system. Familiarity with the operation of building equipment and machines operated by the department employees is considered beneficial in problem solving. Demonstrated ability and working knowledge of all Microsoft Office applications is required DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources