Job Results
Financial Services
Posted 7 days
Sales Project Manager
Orion Advisor Technology - Jacksonville, FL
About this Opportunity: As a Sales Project Manager, you will play a critical role in ensuring a seamless transition from sale to successful client onboarding and implementation. This role partners closely with the Solutions Consulting team to manage the onboarding and implementation of new clients onto the Orion Summit systems, serving as the central point of coordination across Sales, Product, Onboarding, and Service. In addition to managing new client implementations, the Sales Project Manager will take on special projects for the Sales organization as needed, helping improve processes, accelerate timelines, and enhance cross-functional execution. As we continue to evolve and live our Orion values, we are looking for someone to grow with us. For External Candidates: Candidates must work in-office at one of the following locations for at least 3 days per week: Jacksonville, FL. In this role, you’ll get to: Manage end-to-end onboarding and implementation projects for new clients adopting Orion Summit systems Serve as the primary project lead, ensuring clear timelines, milestones, and accountability from contract signature through go-live Partner closely with Solutions Consulting to ensure client requirements, expectations, and scope are clearly defined and executed Proactively identify risks, blockers, and dependencies that could impact implementation timelines and client experience Drive consistent, proactive communication with clients and internal stakeholders throughout the implementation lifecycle Act as the central point of coordination between Sales, Product, Onboarding, Service, and other internal teams Ensure handoffs between teams are clear, timely, and aligned to client expectations Facilitate internal alignment meetings to maintain momentum, resolve issues, and ensure shared ownership of outcomes Represent Sales during implementation, advocating for client needs while aligning with internal standards and capabilities Identify opportunities to improve implementation efficiency, reduce cycle time, and accelerate time-to-value for new clients Help standardize onboarding project plans, templates, and communication frameworks Track implementation metrics and trends to inform process improvements and leadership reporting Support continuous improvement efforts that enhance coordination, predictability, and scalability Lead or support special projects for the Sales organization as needed, including process optimization, tooling improvements, and cross-functional initiatives Partner with Sales leadership on initiatives designed to improve execution, client experience, or revenue outcomes Provide structured project management support for high-priority or complex sales initiatives We’re looking for talent who: Has a minimum of a Bachelor’s degree or equivalent experience Has a minimum of 5 years of experience in a similar role, including hands-on project management experience Has experience managing client onboarding, implementations, or complex cross-functional projects Has strong organizational, communication, and stakeholder management skills Manages multiple projects simultaneously in a fast-paced environment Preferably has experience in fintech, SaaS, wealth management, or financial services Preferably has familiarity with Orion Summit systems or similar enterprise platforms Preferably has experience supporting Sales or Solutions Consulting teams Has strong problem-solving skills with a continuous improvement mindset Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization #LI-AP1 #LI-Onsite #LI-Hybrid Salary Range: $83,076.00 - $127,179.00 The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more. About Us At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.
Posted 7 days
Core Implementation Consultant
Nymbus, Inc. - Jacksonville, FL
Nymbus (https://nymbus.com/) is a high growth fintech company that enables financial institutions to transform their capabilities and drive value in today's digital finance world. At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter. WORK ENVIRONMENT: We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members. POSITION SUMMARY: The Core Implementation Consultant will assist with all new client implementations. This includes Digital Launch implementations and full core conversions. This role will require you to work with clients on their business requirements, Mapping Data, Data Conversion, Gap Analysis, Workflow Assessment, Training and Implementation of the Nymbus SmartCore platform, as well as provide surround support and custom configuration to ensure all aspects of the SmartCore functions are easily transitioned. This position serves as the primary point of contact for clients, and has a key role in helping clients quickly resolve their application issues during the client's implementation. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Configure and implement SmartCore Processing functionality. Document client and internal discussions and decisions. Provide consultation to the client during the conversion and implementation process. Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable. Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action. Communicate progress and any potential problems to management for awareness and/or resolution. Test new features and functionality of the SmartCore product suite. Engage with clients and evaluate readiness for conversion and go-live. Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces. Analyze and conduct root/cause analysis on incidents during the implementation process. Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process. Must be willing and able to travel as required to support client implementations, on-site engagements, and key project milestones. Perform all other related duties as required or assigned. QUALIFICATIONS: Experience implementing and supporting core banking systems, including full lifecycle core conversions (data mapping, migration, validation, cutover, and post-go-live support). Strong understanding of core system functionality, workflows, and integration points. Deep knowledge of back-office processing procedures, including transaction processing, reconciliation, and exception handling. Strong understanding of deposit and lending products, including account lifecycle, interest calculations, payment processing, and delinquency management. Hands-on experience with ACH and check processing, including file formats, settlement processes, returns, and exception handling. Proficient in file-based processing, including batch workflows, data validation, and troubleshooting inbound/outbound files associated with core systems. Ability to analyze and reconcile data across systems, interpret file layouts, and support integrations. Strong client-facing skills with experience gathering requirements, supporting implementations, and ensuring successful delivery in a fast-paced FinTech environment. Experience leveraging AI tools and technologies to drive efficiencies, enhance processes, and develop innovative solutions as part of implementation and delivery efforts. Working knowledge of Google Suite (Chat, Gmail, Docs, Sheets, etc.) Working knowledge of project management tools such as Smartsheet Strong verbal and written communication skills Effective public presentation skills Diligent Time Management and analytical skills Process and detail oriented SALARY & BENEFITS: $85,000 - $95,000 Annual Salary Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Remote 401(k) plan Insurance - Health, Dental and Vision Flexible Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go!
Posted 7 days
Business Analyst I, FIS University Program
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Associate Development Program (Full Time Hire) Education Desired : Bachelor of Business Administration Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? Join the 2026 FIS University Program! As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars, and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager. This two-year full-time program has start dates in January, March, June, and September with a dedicated “Learning Week” where you will: Learn how to work within a corporate environment Learn about the exciting world of Fintech and the role FIS plays Hear from FIS leadership about their journey and participate in senior leader networking opportunities Build a network of your peers from across the organization This position is for a June 2026 start. About the Role The Business Analyst is an entry‑level professional role responsible for supporting business and product teams through data analysis, requirements gathering, and insight development. This role works independently on well‑defined tasks and collaboratively with senior analysts, product managers, and stakeholders to help deliver high‑quality solutions that meet business and client needs. About The Team Our Global Core product operations team is a highly collaborative group focused on strategic planning, process execution, cross-team collaboration, internal communication, operational oversight, CEO reporting, and business intelligence. We support a broad network of internal and external stakeholders, and work closely across business, product, and portfolio partners to ensure our efforts consistently create value. Together, we strive not just to meet business needs but to spark meaningful progress—leaning into curiosity, partnership, and purpose as we shape solutions that move our clients and our organization forward. What You Will Be Doing Partner with product, portfolio, and business stakeholders to understand objectives and support processes, reporting, and executive presentations. Gather, consolidate, and analyze data from multiple sources to identify trends, inefficiencies, and opportunities for improvement. Conduct industry, market, and internal research to support product decisions and business recommendations. Create clear, well‑structured documentation and presentation materials to communicate findings and insights to internal and external stakeholders. Support the development of internal and external communications, including reports, dashboards, and supporting artifacts. What You Bring Bachelor’s degree in relevant field of study Proficiency in Microsoft Office Suite Fluent in English; Strong written and verbal communication skills Adaptability, a drive to learn, and strong problem-solving skills Ability to work well independently and within a team Bonus If You Have Exposure to business intelligence, reporting, or data visualization tools. Familiarity with Agile or iterative delivery practices. Background or familiarity with deposit data and banking products. What We Offer You Competitive salary and excellent benefits The chance to work on some of the most challenging, relevant issues in financial services & technology A broad range of professional education and personal development possibilities – FIS is your final career step! Time to support charities and give back to your community A work environment built on collaboration, flexibility, and respect Student Loan Repayment Program: FIS will PAY OFF participants’ undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee’s name. *Current and future sponsorship are not available for this position* #FISUJUNE2026 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 7 days
Compliance Manager, Training & Safety
Trego/Dugan Aviation - Jacksonville, FL 32218
Role Description The Gateway Safety & Training Compliance Manager is responsible for the day-to-day safety oversight, regulatory compliance, and training execution at a single TDA cargo gateway. This role serves as the primary safety authority on-site, ensuring all ground handling operations, ramp activities, and cargo processing functions meet federal, state, and local regulatory requirements including FAA, OSHA, DOT, and TSA standards. The incumbent works closely with gateway operational leadership to embed a strong safety culture, deliver impactful training, and drive continuous improvement at the station level. Role Expectations Safety & Compliance Own and enforce the gateway's safety program, ensuring full alignment with OSHA, FAA, DOT, and TSA regulatory requirements applicable to air cargo operations. Conduct routine safety inspections, ramp audits, and hazard assessments across all operational areas including warehouse, ramp, and cargo handling zones. Lead thorough investigations of accidents, incidents, injuries, and near-miss events; identify root causes and implement corrective and preventive actions (CAPA). Maintain the gateway's Safety Management System (SMS) records, inspection logs, and incident documentation in accordance with regulatory and organizational standards. Serve as the on-site point of contact for regulatory agency visits, audits, and inspections. Monitor changes to applicable regulations and update local policies, procedures, and SOPs accordingly. Training & Development Assess site-specific training needs through observation, operational data, incident trends, and employee feedback. Deliver and facilitate required safety and compliance training including, but not limited to: ramp safety, FOD awareness, hazardous materials (HAZMAT/DG), equipment operation, emergency response, and security awareness. Maintain a current training calendar and ensure all employees meet certification and recurrency requirements within required timeframes. Track and document training attendance, completions, and certifications using the organization's Learning Management System (LMS). Coordinate with subject matter experts (SMEs) and approved external vendors for specialized or regulatory-required training. Evaluate training effectiveness through assessments, on-the-job observation, and performance metrics; adjust programs as needed. Quality Assurance & Operational Standards Partner with gateway management to monitor operational performance against safety KPIs and compliance benchmarks. Provide structured coaching and feedback to frontline supervisors and leads on safety behaviors and training standards. Ensure consistent application of safety protocols across all shifts and work areas within the gateway. Participate in internal and external audits; develop and track action plans to close identified gaps. Compliance Documentation & Reporting Maintain accurate, audit-ready records for all safety training, certifications, inspections, incidents, and corrective actions. Prepare and submit required safety and compliance reports to regional leadership on a scheduled and as-needed basis. Support the gateway's compliance calendar to ensure no regulatory deadlines or recurrency requirements are missed. Culture & Employee Engagement Champion a proactive safety culture in which all employees feel accountable for and empowered to raise safety concerns. Lead or participate in safety committee meetings, toolbox talks, and shift briefings to maintain consistent safety messaging. Recognize and reinforce positive safety behaviors; address at-risk behaviors promptly and constructively. Collaborate with HR and gateway management on safety integration within onboarding, new hire orientation, and ongoing employee development. Suggested Experience & Qualifications Required Minimum 3-5 years of experience in a safety, compliance, or training role within aviation, air cargo, ground handling, or a related logistics environment. Working knowledge of FAA regulations (14 CFR Parts 121, 135, 139 as applicable), OSHA 1910/1926, 49 CFR HAZMAT/Dangerous Goods, and TSA cargo security requirements. Demonstrated experience conducting safety investigations, root cause analysis, and implementing corrective action plans. Experience delivering adult learning-based training programs in an operational or warehouse/ramp environment. Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite. Strong written and verbal communication skills with the ability to engage audiences at all levels of the organization. Preferred B.S Degree in Occupational Safety, Aviation Management, Logistics, or a related field or equivalent combination of education and experience. IATA Dangerous Goods (DG) Regulations certification (Category 6 or higher preferred). OSHA 30-Hour General Industry certification. Certified Safety Professional (CSP), Associate Safety Professional (ASP), or Occupational Health & Safety Technologist (OHST) designation. Familiarity with Safety Management Systems (SMS) frameworks as promoted by the FAA and ICAO. Experience working within a Part 121 airline, FedEx, UPS, or third-party ground handler (GSE/GHA) environment. Prior experience with TSA compliance programs and security coordination. Key Competencies Safety leadership and cultural influence Regulatory interpretation and practical application Training design, facilitation, and evaluation Incident investigation and root cause analysis Attention to detail and documentation discipline Collaborative problem-solving with operational teams Ability to work across shifts and respond to after-hours safety events as needed
Posted 7 days
Night Auditor
LEXIMA - Jacksonville, FL 32218
Position Summary The Night Auditor is responsible for the preparation and disposition of all night audit checklist work and reports. They are also responsible for providing attentive, courteous and efficient service to all guests throughout their stay while conducting the front office functions while on Position Type and Expected Hours of Work This is a full-time benefit eligible position. This position typically works during the 11pm – 7am. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs. Essential Job Functions · Greet and welcome all guests approaching the front desk in accordance with Lexima Hotels/Brand Standards. · Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift. · Handle check-ins and check-outs in a friendly, efficient and courteous manner. · Answer all guest inquires (i.e. hotel services and amenities, the area, etc.). · Be aware of all rates, packages and special promotions. · Obtain all necessary information when taking room reservations and follow rate quoting guidelines. · Fully understand and be able to operate all relevant aspects of the front desk computer system. · Focus on his/her role in contributing to guest satisfaction surveys. · Prepare coffee set-up each morning prior to serving time. · Pass and maintain food handlers license as required by hotel. · Balance daily reports and identify and correct any errors. · Maintain cashiering responsibilities as per front office procedures. · Ensure correct and accurate cash handling while at the front desk. · Distribute or tabulate any work as outlined by management · Comply with all safety and security procedures as they relate to the building and guest corridors to ensure all areas are locked and secured. · Have a thorough working knowledge of security procedures. · Train any new Night Auditors as requested by management. · Keep working areas neat and organized. · Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements. · Maintain a professional and friendly demeanor at all times. · Establish and maintain good communications and team work with fellow employees and other departments within the hotel. · Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees. · Demonstrate a genuine care and commitment to guest service. · Participate in all-employee meetings, events and other functions required by management. · Perform any other duties as requested by management. Work Environment This position will be located at a hotel and primarily work behind a desk and in public spaces. Physical Requirements The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job. · Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear. · Occasionally lift and/or move up to 25 pounds. · Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. · Ability to stand during the entire 8 hour shift. Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company. Travel No travel is expected for this position. Travel for annual training and conferences may be required. Required Education and Experience · High school diploma or equivalent required. · Previous hospitality experience preferred. · Knowledge of accounting principles. · Experience handling cash, accounting procedures and general administrative tasks. · Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary. · Effective oral and written communication skills. · Must be fluent in English. E-Verify Lexima participates in E-Verify for every employee. EEO Statement Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Posted 7 days
Risk Manager
Ascension - Jacksonville, FL 32256
Your future role at a glance: Location: Jacksonville, FL- Partially remote Facility: Ascension Riverside, Southside, Clay, and St Johns County Department: Risk Management Schedule: Full time, Days Salary range: $82,825.00- $115,453.00 per year Eligible for an annual bonus incentive How you'll make an impact in this role: Strategic Risk Leadership: Develop and oversee comprehensive risk management programs, aligning organizational strategies with safety goals to proactively reduce institutional liability. Incident & Litigation Management: Lead end-to-end investigations for claims and serious events, managing litigation across all coverage lines while serving as a key expert on clinical review teams. Data-Driven Process Improvement: Harness data capture and trend analysis to evaluate risk functions, presenting actionable insights to committees to optimize patient safety and environmental standards. Policy Development & Education: Spearhead the creation of safety initiatives and medical staff training, including the PACT program and medical device recall protocols, to foster a culture of continuous risk reduction. What minimum qualifications you'll need: Education: High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred. Life at Ascension: Where purpose meets opportunity: Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Equal employment opportunity employer: Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information. Benefits: Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Posted 7 days
Safety and Training Supervisor, Cargo
Trego/Dugan Aviation - Jacksonville, FL 32218
Role Description This is an overnight position to support operations. The Safety & Training Supervisor is responsible for overseeing daily safety execution and training compliance at the gateway level. This role ensures operational activities are conducted in accordance with company safety standards, carrier requirements, customer expectations, and regulatory mandates. The supervisor partners closely with gateway leadership to maintain a safe work environment, ensure workforce qualification compliance, and deliver high-quality training programs that support operational performance and regulatory adherence. Responsibilities Safety & Regulatory Compliance Implement and enforce company safety policies, procedures, and standard work at the gateway level. Conduct routine safety inspections, hazard assessments, and compliance audits of ramp and warehouse operations. Identify safety risks and collaborate with station leadership to implement corrective and preventive actions. Investigate accidents, incidents, and near misses using structured root cause methodologies (e.g., 5-Why). Ensure compliance with OSHA regulations and applicable carrier and customer requirements. Maintain accurate safety records and submit timely reports to leadership. Training Oversight & Qualification Management Oversee onboarding, recurrent, and remedial training programs for all operational personnel. Ensure employees maintain required certifications and qualifications (DG, equipment, security, etc.). Maintain and update training matrices and documentation. Conduct classroom and hands-on training sessions on safety procedures, emergency response, equipment operation, and standard work. Evaluate training effectiveness and implement improvements to maintain instructional quality. Support operational readiness during staffing increases or peak seasons. Quality Assurance & Operational Performance Monitor compliance with safety and training standards across shifts. Conduct observational audits to verify adherence to standard work and operational procedures. Provide coaching and feedback to supervisors and frontline employees. Track and analyze safety and training-related performance metrics. Escalate compliance risks and partner with leadership to implement corrective action plans. Documentation & Audit Support Maintain organized and audit-ready documentation for safety and training programs. Support internal and external audits, inspections, and customer reviews. Ensure proper recordkeeping of safety meetings, certifications, and compliance documentation. Stay informed on regulatory updates and industry best practices. Team Engagement & Culture Development Promote a proactive safety culture and employee engagement in safety initiatives. Encourage reporting of hazards and near misses without fear of retaliation. Support leadership in reinforcing accountability and performance expectations. Partner with HR and station leadership to ensure safety and training integration into onboarding and performance management. Preferred Qualifications 5+ years of experience in aviation cargo, ground handling, or airport operations, with demonstrated expertise in ramp safety, ground service equipment, and warehouse operations 1+ years of experience supervising safety and/or training programs within a regulated aviation environment Proven ability to design, develop, and deliver classroom, virtual, and hands-on operational training programs aligned with OSHA, FAA, TSA, and IATA standards Experience conducting safety audits, incident investigations (e.g., 5-Why, root cause analysis), and implementing corrective action plans Strong leadership skills with the ability to coach, mentor, and hold frontline teams accountable to safety and operational performance standards Demonstrated ability to influence cross-functional stakeholders and drive a positive safety culture in fast-paced cargo operations Experience utilizing Learning Management Systems (LMS), compliance tracking tools, and performance metrics to monitor training effectiveness Effective communication and presentation skills, with the ability to engage frontline employees through executive leadership
Posted 7 days
Front Desk Agent
Saint Augustine, FL 32084
*Overview* Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your multitasking skills and hospitality expertise will help foster guest satisfaction and loyalty, making every stay extraordinary. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier customer service in a lively resort environment. *Duties* * Greet guests warmly upon arrival, ensuring a friendly and professional first impression * Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software * Handle guest inquiries, requests, and complaints with a positive attitude, providing prompt solutions to enhance their stay * Maintain accurate records of reservations, cancellations, and guest information while adhering to phone etiquette standards * Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards and resolve any issues swiftly * Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy * Assist with guest relations by offering local information, amenities details, and personalized recommendations *Qualifications* * Proven experience in hospitality management or hotel front desk operations preferred * Multilingual skills or bilingual abilities are highly valued to serve diverse guest populations effectively * Strong customer service skills with a focus on guest satisfaction and hospitality excellence * Familiarity with front desk operations, including multi-line phone systems and reservation software * Knowledge of hotel management practices and guest services standards in a resort setting is advantageous * Excellent communication skills with professional phone etiquette and interpersonal abilities * Ability to handle night audit procedures confidently when required * Previous hotel experience is preferred but not mandatory; a passion for hospitality is essential Join us in creating welcoming environments where every guest feels valued! This paid role offers the chance to grow your career in hospitality management while making a positive impact on our guests’ experiences. Pay: $15.00 - $16.00 per hour Benefits: * Employee discount * Health insurance * Paid time off Work Location: In person
Posted 7 days
Front Office Manager
Focus Physical Therapy - Jacksonville, FL
*Overview* We are seeking a dynamic and highly organized Front Office Manager to lead our guest services team in delivering exceptional hospitality experiences. The ideal candidate will possess a strong background in hotel management, customer service, and guest relations, with the ability to oversee daily front desk operations efficiently. This role offers an exciting opportunity to manage a vibrant team within a resort or hotel environment, ensuring seamless check-in and check-out processes, and fostering a welcoming atmosphere for all guests. Bilingual or multilingual skills are highly valued to enhance communication with diverse clientele. *Duties* * Supervise and coordinate front desk activities to ensure smooth and efficient check-in, check-out, and guest services. * Oversee reservation management, including handling special requests and managing multi-line phone systems with professionalism and courtesy. * Lead guest relations efforts by addressing inquiries, resolving complaints promptly, and ensuring guest satisfaction at all times. * Train and mentor front desk staff on hospitality standards, phone etiquette, and customer service excellence. * Manage night audit procedures to reconcile daily financial transactions accurately while maintaining security protocols. * Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly and effectively. * Implement policies that enhance operational efficiency while maintaining high standards of hospitality management. * Foster a positive team environment that encourages professional growth, accountability, and teamwork among staff members. *Experience* * Proven experience in hotel management or hospitality management roles with a focus on front office operations. * Extensive knowledge of hotel management systems, reservation software, and multi-line phone systems. * Strong background in guest services, customer relations, and resolving complex guest issues. * Bilingual or multilingual proficiency is preferred to serve diverse guests effectively. * Experience with night audit procedures and financial reconciliation within a resort or hotel setting. * Excellent communication skills combined with a professional demeanor and phone etiquette expertise. * Demonstrated leadership ability in supervising front desk teams and managing day-to-day operations efficiently. Join us in delivering outstanding hospitality experiences by leading our front office team with professionalism, enthusiasm, and dedication to excellence! Job Type: Full-time Pay: $17.00 - $22.00 per hour Expected hours: 32 – 35 per week Benefits: * 401(k) matching * Health insurance * Paid time off * Professional development assistance Work Location: In person
Posted 7 days
Market Operations Manager I (Warehouse/Transportation)
PODS - Jacksonville, FL
JOB SUMMARY Responsible for the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers’ expectations, managing the daily routing and driver assignments. Requirements also include maintaining all OSHA, DOT and preventative maintenance programs for the storage center and driver equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leading Associates: • Recruit, interview, hire, train, identify and retain top talent. • Provide daily support to include coaching and hands-on/ride-along training for associates. • Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork). • Effectively administer PODS performance management process. • Responsible for reporting employee issues to Territory Manager and Regional HRBP in a timely manner; Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting. • Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas. • Ensure daily pre-shift meetings are conducted at each Storage Center. Customers: • Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training • Ensure all associates are meeting expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation). Operational Excellence: • Responsible for managing all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.). • Manage daily routing and ETA/JPH performance for associates. Communicate any scheduling/operational delays to Sales and Serve Center. • Determine daily needs based on routing of full productive days and assign work shifts based on the business needs and available HOS. • Coordinate repairs as assigned by Territory Manager. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center. • Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books. • Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory. • Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels. • Perform driver functions when the business dictates. Regulatory/Compliance: • Ensure compliance of all DOT requirements including Hours of Service regulations and licensing. • Ensure compliance with all OSHA regulations and state and local facility compliance ordinances. • Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities. • Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required. • Participate in quarterly self-audits and identify areas of improvement • Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance). Financial Management: • Manage the day-to-day operation with a focus on improved efficiency. • Manage all petty cash per the PODS Petty Cash policy. • Ensure refueling equipment is performed in a compliant, cost effective manner. • Perform monthly parts inventory reconciliation. Other Duties: • Flexibility to travel frequently to storage centers throughout territory. • May be required to perform other duties and responsibilities as assigned. MANAGEMENT & SUPERVISORY RESPONSIBILTIES • Typically reports to Territory Manager. • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Storage Center, Equipment Maintenance, and Delivery Driver Staff . JOB QUALIFICATIONS: Education & Experience Requirements • High School diploma required; college degree preferred or a minimum of 1 years of prior management experience. • Ability to apply and successfully attain CDL Class B License or higher is preferred. • Must maintain a current/valid driver license from the state in which position is assigned. • Must be able to obtain PODS forklift certification. • Possession of a valid DOT medical card is preferred. • Mechanical ability essential to identify problems with equipment. PHYSICAL REQUIREMENTS • Ability to sit at a desk for up to 8 hours a day; Ability to type on a keyboard and use a mouse • Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift up to 40 lbs. • Occasionally required to stand, walk, kneel, crouch, or crawl. • Vision requirements include close and peripheral vision and ability to adjust focus. • Regularly required to reach with hands and arms and talk and hear. • Ability to hear and verbally communicate using a telephone handset WORKING CONDITIONS • Regular business hours. Some additional hours may be required including Saturdays/Sundays. • Travel requirements: Within Local Territory. • Storage centers are climate controlled. Deliveries made in all weather conditions. High noise levels • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy. DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to: • Ask your direct supervisor for an explanation of anything you do not understand. • Attend Orientation class and any required training sessions. • Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR. • Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.