Job Results
Financial Services
Posted 3 weeks
Pre-Sales Representative Sr Lead, Solutions Architecture
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Are you curious, motivated, and forward‑thinking? At FIS, you’ll work on some of the most challenging and relevant issues in the financial services and insurance technology ecosystems. Our people are our strength, and we thrive in a culture that is open, collaborative, entrepreneurial, and fun. About the Team: FIS Prophet is an award‑winning global actuarial modeling platform widely used across Life, Annuity, and Health insurance markets. The Business Solutions Group supporting Prophet is seeking a North America–based actuary to represent Prophet across the US, Canada, and Bermuda markets. You will be part of a team of actuaries and technology specialists who collectively support companies across the Americas region. You’ll work closely with colleagues in Development, Solutions Management, Sales, Professional Services, and Managed Services to support prospects and clients in evaluating and implementing Prophet. What You Will Be Doing: • Understanding, analyzing, and clearly articulating client requirements across life and annuity lines of business in the US, Canada, and Bermuda. • Demonstrating how Prophet can address regulatory and actuarial modeling needs, tailored to each client. • Building and delivering proof‑of‑concept models, including ALM structures, liability projections, and capital requirement calculations. • Presenting and explaining actuarial methodologies, model governance concepts, and technology capabilities to technical and executive audiences. • Maintaining an industry presence to raise awareness of Prophet across North America. • Engaging with clients to understand evolving regulatory requirements and modeling practices. • Collaborating with internal teams to align client needs with product roadmap and implementation strategies. What You Bring: • Credentialed actuary (FSA, FIA, or equivalent; US‑recognized designation required). • Extensive experience in the North American life and annuity insurance industry, including pricing, reserving, capital modeling, and ALM. • Strong knowledge of US regulatory frameworks (NAIC, US GAAP/LDTI, RBC), plus familiarity with OSFI (Canada) and BMA (Bermuda) solvency and reporting standards. • Proven experience with actuarial modeling software, ideally Prophet or similar platforms. • Expertise developing and validating ALM models and balance‑sheet projections. • Excellent communication skills with the ability to simplify complex topics for diverse audiences. • Strong organizational and time‑management skills. Added Bonus If You Have: • Experience with Prophet or Prophet components (ALS, Risk Management Suite, Enterprise/Managed Services). • Experience in US and Canadian consulting or commercial actuarial roles. • Experience with BMA Economic Balance Sheet or modern capital frameworks. • Experience with data‑driven modeling, cloud‑based actuarial solutions, or model governance frameworks. What We Offer You • Competitive salary with strong bonus potential. • A multifaceted role with high responsibility and broad opportunities for growth. • The chance to work on cutting‑edge issues at the intersection of insurance, technology, and regulatory transformation. • Opportunities to build relationships across the US, Canada, Bermuda, and the broader Americas insurance industry. • A comprehensive range of benefits designed to support your wellbeing and professional development. FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Patient Financial Counselor
HCA Florida Orange Park Hospital - Orange Park, FL 32073
Introduction Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Patient Financial CounselorHCA Florida Orange Park Hospital Benefits HCA Florida Orange Park Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. We are seeking a Patient Financial Counselor for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage. What you will do in this role: Follow AIDET guidelines in all interactions with the patient In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house Provide estimates to patients and/or physicians as requested Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate Follows all guidelines set forth in the Cash Handling policy. Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies. Escalates any concerns as needed to Patient Access Manager/Supervisor Enter pertinent insurance information into the HIS system (i.e. Meditech) Enters appropriate notes for all patient encounters Maintain professional image and implement excellent customer service to customers Complete financial analysis and collect estimated patient liabilities Follow up with patients for necessary signatures if they were incomplete at time of hospitalization What qualifications you will need: High school diploma or GED preferred 1 year of related experience required. Proficiency in Microsoft Office applications. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare. Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN Senior Vice President and Chief Nursing Executive If you find this opportunity compelling, we encourage you to apply for our Patient Financial Counselor opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Posted 3 weeks
Universal Banker I
Ameris Bank - Orange Park, FL
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Responsible for serving as a consultant to customers by conducting customer financial profiles, identifying customer needs, cross-selling, and up-selling opportunities. Seek to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the banking center. Serve as both a Teller and Personal Banker to support customer and team needs. Performs other projects and duties as assigned. Essential Functions, Duties, and Responsibilities: · Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships. · Proactively communicates with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance. · Apply need-based sales techniques and conducts customer financial profiles to attract, expand, and retain client relationships by identifying products and services. · Maintain a working knowledge of banking products and promotions. · Open new accounts and service existing accounts. · Accountable for achievement of defined sales and service goals. · Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client’s experience. · Work to understand the root causes of customer service issues. · Identify and implement resolutions for service issues involving supervisors on more complex issues. · Conduct onboarding activities for new clients. · Provide backup support to other branches and employees as needed. · Work on the teller line when needed including operating the teller drawer and performing advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions. · Perform accurate transactions, balance each day, and verify cash totals. · Scan daily proof work to the remote capture machine. · Provide assistance and training to other colleagues and serve as a mentor. · Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. Required Knowledge, Skills and Competencies: · Highly motivated team-player with ability to develop and maintain collaborative relationships. · Strong written and verbal communication skills. · Intermediate PC proficiency. · Intermediate proficiency in Google Docs and Microsoft Office products. Industry and Work Experience: · 1 or more years of customer service experience required. · Cash handling or sales experience preferred. Academic: · High school diploma or GED required. · Bachelor’s degree in business or related field preferred. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted 3 weeks
Consumer Investments – Investment Specialist Trainee (Obtain SIE Series 7 66)
Bank of America - Jacksonville, FL 32256
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. This includes our commitment to being an inclusive workplace. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing phone-based services to relationship jobs where the representative is expected to take several inbound service calls daily to solve for financial needs. Key responsibilities include deepening relationships by referring clients to specialized sales teams and serving as a central entry point into a fully licensed financial services career. Job expectations include managing products, trading in self-directed accounts, and maintaining knowledge on chat functionality and a wide variety of products. This role is responsible for phone-based service to relationship role where the representative is expected to take 20 to 30 inbound service calls daily to solve for financial needs. These individuals are trained on managed products, trading in self- directed accounts, chat functionality and 529 products over a 12-month timeframe. During these interactions with our clients, these individuals will have opportunities to deepen relationships by referring clients to specialized sales teams. The role acts as a central entry point into a fully licensed financial services career. An Investment Specialist Trainee (responsibilities): • Identifies clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams • Receives training through the licensing/study program, ultimately earning SIE, S7 and S66 certifications • Focuses daily on service to sales with existing Merrill clients • Provides exceptional client care, growing client relationships, and guiding clients with needs-based solutions that will support their financial goals You’re the kind of person that (required skills): • Is client-focused with a passion for excellence and a positive team attitude. • Is self-motivated, goal-oriented, and has the ability to multitask in a fast moving, performance –based environment. • Has the ability to identify clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams. • Is an effective communicator with an aptitude for sales and relationship management • Has strong computer skills • Is prepared to pass licensing exams – Security Industry Essentials (SIE) and Series 7 and Series 66. • Wants to establish a long-term career in the financial services industry at a fast-growing company that rewards hard work and dedication. • Is ambitious, disciplined, hardworking, resilient and willing to learn. You’ll be even more prepared if you have (desired skills): • A bachelor’s degree, or 1-2 years of experience in a performance-based environment. • The Security Industry Essentials (SIE) or other financial services licenses and interest in pursuing the Series 7, and/or the Series 66 licenses. • Leadership capabilities. Skills Used in this Role: • Establishing Trust • Customer Service • Overcoming Objections • Consulting • Risk Management • Organization • Critical Thinking • Conflict Resolution • Building Rapport • Active Listening • Customer Focus • Analytical Thinking Additional Skills: •Attention to Detail •Critical Thinking •Customer and Client Focus •Oral Communications •Prioritization •Active Listening •Decision Making •Emotional Intelligence •Result Orientation •Written Communications •Account Management •Adaptability •Client Experience Branding •Coaching •Referral Identification Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 4 weeks
Commercial Compliance & Risk Analyst
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Commercial Compliance & Risk Analyst ACCOUNTABILITY STATEMENT: The Commercial Compliance & Risk Analyst plays a critical role within the Commercial Lending team by ensuring full adherence to all applicable regulations, laws, and Credit Union policies related to commercial lending activities. This position is responsible for maintaining a strong compliance framework, supporting leadership with timely insights, and promoting a culture of risk awareness and operational excellence. Key responsibilities include leading the administration of the department’s compliance program, monitoring regulatory requirements, and ensuring that quality control standards are consistently met. The Commercial Compliance & Risk Analyst will also support and enhance department reporting, ensuring data accuracy, integrity, and actionable analysis for effective management decision-making. ESSENTIAL JOB FUNCTIONS: Support and maintain the Commercial Risk Management Compliance Program, ensuring adherence to all relevant commercial lending regulations and internal policies Monitor and interpret regulatory changes (e.g., ECOA/Reg B, FCRA/Reg V, HMDA/Reg C, Section 1071) and communicate impacts to leadership and business partners Advise on and support the development, revision, and implementation of policies, procedures, and first‑line compliance processes to strengthen operational efficiency and regulatory compliance Coordinate and participate in internal and external audits/exams, and assist with management action plans to address findings Conduct compliance reviews of commercial lending products, services, and initiatives to identify risks and recommend mitigation strategies Maintain quality control standards for Commercial Loan Operations and ensure consistent execution of required reviews Prepare, validate, and enhance departmental reporting, ensuring accuracy, data integrity, and usefulness for decision-making Assist leadership with enterprise risk management (ERM) activities, including identifying emerging risks and evaluating controls Provide training, guidance, and support to Commercial Lending staff on compliance matters and regulatory expectations Lead or support departmental projects, including regulatory-driven initiatives and operational enhancements Manage maintenance and periodic updates of departmental procedures, ensuring documentation remains current and compliant. Serve as team lead when needed and perform other related duties to support the Commercial Lending function. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. JOB QUALIFICATIONS Education High school diploma or GED required Bachelor’s degree preferred Experience 5+ years of experience in lending within a financial institution preferred 5+ or more years of experience in compliance oversight or a related function; or equivalent combination of education and experience Experience using statistical/quantitative tools such as SQL, Power BI, or similar systems Familiarity with NCUA and CFPB regulations Knowledge, Skills, and Abilities Knowledge of financial services and lending regulations, with the ability to interpret and apply laws impacting credit unions and commercial lending. Strong interpersonal and communication skills, with the ability to work effectively across all levels of the organization and model professionalism and strong work ethic. Excellent writing and presentation abilities, with the skill to convey complex information clearly. Analytical mindset with strong data skills, including experience using tools such as SQL, Power BI, and advanced Excel. Ability to manage shifting priorities and deadlines, using sound problem‑solving and decision‑making abilities. Demonstrated capacity to work effectively in high‑pressure environments, maintaining accuracy and quality. High commitment to performance excellence and producing reliable, high‑quality work. Proficiency in Microsoft 365 and Microsoft Teams, with advanced Excel capabilities; experience with nCino is a plus. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Mortgage Resolution Specialist
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Mortgage Resolution Specialist ACCOUNTABILITY STATEMENT The mortgage loan collector contacts members to effectively reduce VyStar’s exposure to financial loses caused by delinquent mortgage loan accounts. Activities must be conducted in compliance with federal and state regulations to avoid possible harassment claims and litigation. In addition, the incumbent must be well versed in secondary market and private mortgage insurance guidelines with regard to mortgage loan collections and loss mitigation efforts. ESSENTIAL JOB FUNCTIONS Reviews delinquent mortgage loan accounts in the core collection system, which have been assigned to gain information to determine appropriate collection activity to effectively elicit monies due from members. Contacts members to discuss reason for delinquency and possible solutions to resolve delinquency. Obtains information to effect collection on account and make payment arrangements. Determines appropriate and timely follow-up contact with member. Skip traces unlocated members to establish contact. Locates member and recommends legal action, which may ultimately reduce loss to VyStar. Daily works the collection system queues to ensure each delinquent account has been followed for activity and account is accurately documented in the core collections systems. Initial contact with member, mortgage loan collector assesses the reason for the delinquency and proposes solutions to the member for consideration in resolving the delinquency. Notates core collection system. Provides member hardship request information and list of documentation required to provide management to consider note modification, payment deferment, payment plan, or other special arrangements to resolve the delinquency. Provides documentation to Sr. Mortgage Loss Mitigation Specialist, Mortgage Servicing Manager, and/or Vice President Mortgage Servicing. Converses with members to discuss account information or make loan payment arrangements. Accepts funds and enters information to voucher to post transactions on data processing system or process check by phone requests. Recommends financial counseling and/or budgeting services to member’s who are experiencing temporary financial challenges that are curtailing their ability to make the mortgage/equity payments in a timely manner. Updates delinquent accounts in Fannie Mae and PMI portals in compliance within insurer and investor guidelines. Works daily/weekly/monthly reports as assigned, prepares files for foreclosure referral. Manages the Vacant Property Registry for the Credit Union Cross-sells other credit union services. Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with those values. Performs the activities and projects as assigned and requested by the Mortgage Loss Mitigation Supervisor, Mortgage Servicing Manager and Vice President Mortgage Servicing. Identify and make recommendations to Mortgage Loss Mitigation Supervisor, Mortgage Servicing Manager and/or Vice President Mortgage Servicing regarding process improvements, quality service and increased efficiencies along with on all normal filings, any abnormal filing trends, and volume and filing demographics on a monthly basis. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors and to provide support and feedback to employees assigned to the closing unit to consistently practice and demonstrate VyStar Excellence behaviors in performing the duties and responsibilities of their position. Expected VyStar behaviors are defined as: Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable demonstrate you care. Understand Listen empathetically and ask questions (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member’s expectations are exceeded. Verify follow-up action. QUALIFICATIONS Experience A minimum of two years’ experience in mortgage loan collections with a financial institution or mortgage loan company is required. Previous loss mitigation related experience is a plus Knowledge of Fair Dept Collections Practice Act (FDCPA), Federal Bankruptcy Laws, Fair Credit Reporting (FCRA), state laws governing repossession and liquidation of residential real estate and secondary market requirements for servicing derogatory loans. Equipment to be used in the daily performance of job duties include HP calculator, PC, and multi-function equipment (fax, scanner, and copier) is required. Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position is required. EDUCATION The minimum formal education required is completion of high school. Specialized classes in bankruptcy, foreclosure, and mortgage collections and loss mitigation will be required. Continuing education via local conferences and workshops is required for updates on federal and state regulations. KNOWLEDGE, SKILLS, & ABILITIES Knowledge of Fair Dept Collections Practice Act (FDCPA), Federal Bankruptcy Laws, Fair Credit Reporting (FCRA), state laws governing repossession and liquidation of residential real estate and secondary market requirements for servicing derogatory loans. Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others. Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of “people helping people” and be able to communicate with members and legal counsel at all levels. Applicants must demonstrate the qualities of a self-starter and one who follows through on all job duties. Equipment to be used in the daily performance of job duties include HP calculator, PC, and multi-function equipment (fax, scanner, and copier) is required. Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position is required. DISCLAIMERS AND WORK ENVIRONMENT The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management. As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Seasonal Teller Travel
Ameris Bank - Saint Augustine, FL
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Responsible for providing prompt, efficient customer service, operating the teller drawer, and accurately processing transactions. Responsible for identifying customer needs, cross-sell and up-sell opportunities, and making referrals within the branch. Provides assistance to team members and performs complex, specialized transactions. Performs other projects and duties as assigned. Essential Functions, Duties, and Responsibilities: · Provide prompt and professional customer service to customers and prospective customers. · Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions. · Work to understand the root causes of complex customer service issues and identifies and implements resolutions. · Accountable for achievement of defined sales and service goals. · Maintain a working knowledge of banking products and promotions. · Responsible for performing accurate transactions, balancing each day, and verifying cash totals. · Scan daily proof work to the remote capture machine. · Identify customer needs, cross-sell and up-sell opportunities, and makes referrals within the branch. · Ensure adequacy of currency and coin supply. · Provide backup support to other branches as needed. · May provide assistance and training to other colleagues and serve as a mentor. · May perform all sales and service functions of the branch as needed. · Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. · Always act in the best interest of the customer when offering additional products and services. Required Knowledge, Skills and Competencies: · Ability to perform accurate transactions. · Successful completion of Teller training program and passing score on training post-test. · Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives. · Strong written and verbal communication skills. · Intermediate PC proficiency. · Intermediate proficiency in Google Docs and Microsoft Office products. Industry and Work Experience: · 2 or more years of customer service experience required. · 1 or more years of cash handling or teller experience required. · Sales experience preferred. Academic: · High school diploma or GED required. · Bachelor’s degree in finance or related field preferred. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted 4 weeks
Business Risk Senior Officer – Senior Vice President
Citi - Jacksonville, FL
The Business Risk Senior Officer I with support the day-to-day execution of Wealth’s first-line risk management framework. The professional will closely follow latest trends in the industry and adapt them for application to the Wealth organization. This role will analyze and synthesize various risk management data elements and reports to proactively identify and mitigate risks for our business. This role will be engaged in driving policy compliance across the Enterprise Risk Management Framework for the Wealth organization. Excellent communication skills are required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other functional areas. Accountable for significant direct business advice regarding the operations and risk profile of the business. Responsibilities: Assist the Business in key Enterprise Risk Management policy adherence and ongoing monitoring across Risk Identification, Scenario Analysis, Risk Monitoring and Risk Appetite Statement Keep Management aware of the risk and control environment of the Business through continuous and open communication, by preparing senior management materials for Business Risk Committee meetings to present and follow-up on issues, concerns and corrective action plans. Evaluating the likelihood and impact of identified risks, using risk inventory, risk matrices, and heat maps Monitor the status and performance of risks and remediation plans, using key risk indicators (KRIs), risk scores, and dashboards. Basic understanding of CCAR/Stress Testing, and Scenario analysis process Ensure that the Business has a sound control environment including adherence to relevant policies, where appropriate. Responsible for the coordination of key projects and ensuring periodic risk assessments are executed timely Serve as main point of contact for key stakeholders and ensure that requests are timely and appropriately provided Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 10+ years experience in Operational Risk Management, Audit, Compliance or other control function Familiarity with 3rd party risk models. Consistently demonstrates clear and concise written and verbal communication skills SQL, Perl or Python, Matlab or R, Excel VBA. Database administrator experience is a plus. Education: Bachelor’s/University degree or equivalent experience, potentially Masters degree - Job Family Group: Risk Management - Job Family: Business Risk & Control - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $ 130,880.00 - $ 196,320.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Policy and Procedure, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: mar. 24, 2026 - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Posted 4 weeks
Credit Dispute Specialist
Community First Credit Union of Florida - Jacksonville, FL 32204
Role: Responsible for performing administrative duties to support Collection activities. Major Duties and Responsibilities: Review, validate and respond to credit bureau disputes received through e-Oscar and directly from members. Must have working knowledge of credit and credit reporting laws related to the Fair Credit Reporting Act. Create appropriate documentation for assigning charged off accounts to 3rd parties, attorneys and/or ChexSystems. Provide administrative support for various tasks within the Collections Department. This may include: credit life/disability claims, processing checks, review loans for product refunds, Collateral Protection Insurance reports and internal recovery. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Knowledge and Skills: EXPERIENCE: A minimum of one year up to three years of similar or related experience. EDUCATION/CERTIFICATIONS/LICENSES: A high school degree or equivalent. INTERPERSONAL SKILLS: Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time. OTHER SKILLS: Experience with Microsoft applications. Analytical and problem-solving skills and attention to detail. Effective verbal and written communication skills required. ADA Requirements PHYSICAL REQUIREMENTS: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. WORKING CONDITIONS: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Community First Credit Union is an Equal Opportunity Employer. Community First values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Posted 4 weeks
Branch Leader I, II or III – Mandarin
Truist - Jacksonville, FL
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: The branch leader has responsibility for managing all aspects of assigned branch. The responsibilities include but are not limited to: driving branch performance through leading, coaching and managing; and business development. Small business expertise and development critical to Truist’s Purpose of inspiring and building better lives and communities. Ensuring compliance with internal controls, operational procedures and risk management policies. Management of human capital including interviewing, selection, hiring, conducting performance reviews, disciplinary actions, workforce management scheduling. May be cross trained to assist with teller transactions as needed. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture. 2. Drive the business development of the branch to deliver both strong team performance as well as strong individual performance through personal productivity, in the areas of Truist strategy including but not limited to Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership. 3. Drive branch revenue through Small Business development and new client strategies. Drive the growth of Small Business expertise through branch routines of face-to-face appointments with clients, outbound calling, and prospecting as well as the growth of Mass Affluent through face-to-face appointments and outbound calling. 4. Participation, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and building the Truist Brand. 5. Responsible for successfully executing on the branch engagement routines by leading, growing, coaching and motivating teammates, to fulfill the Purpose Mission and Values for client’s financial success and team empowerment. 6. Partnership with Integrated Relationship Management (IRM) and Operations partners. Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management and the Truist Code of Ethics and ensuring that all required training is successfully completed by the entire team. Proactively collaborate with all IRM and key line of business partners to lead and promote One Team culture within branch through One Team/Business Partnerships. 7. Responsible for human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all members of branch team. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s degree or equivalent education and related training or experience. 2. Two years of financial services and consumer/small business expertise or equivalent experience and/or performance 3. One year of previous branch leadership or management experience 4. Strong interpersonal, sales relationship and prioritization skills. 5. Strong written and verbal skills. 6. Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check. 7. Ability to inspire, lead and coach others. Preferred Qualifications: 1. Bachelor’s degree with a concentration in Business, Accounting, Finance or Banking 2. Graduate of Internal Leadership Development Programs General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work